E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
I have received a wrong order (shoplooh.in) Open
I have received a new long digital printed * kurtis combo which costed ₹***+shipping =**** but I received a wrong order * sarees which are of very low quality. I ordered from Facebook the website is shoplooh.in. In that website, I can't find ...
Aug 02, 2019 by Anitha v
Item not working (Ezeedeals) Open
I have ordered a smartwatch from ezeedeals.in online shopping site of Rs ****/-. I have wrongly selected the COD option while making the payment. So I tried to cancel the same but it is not happening. The delivery boy is also refused to take th...
Aug 02, 2019 by Vishwas Shelte
Product not received (Jbl) Open
I purchase my jbl *.* last year. In May due to some technical issue, my subwoofer was stopped. I complain company and they send a person to pick it up and my product was under warranty. Now almost three months passed I am continuously calling t...
Aug 02, 2019 by Sanchit sachdeva
I have order mobile amount deducted but product did not received (Phoneskart.in) Open
I have ordered for a Speria S* Pro Notch Smart Phone from phoneskart by online payment of Rupees ****/- and I have received message & email of confirmation from them. But after that, I get to know the site is a fraud and there is a lot of compl...
Aug 02, 2019 by Khushbu more
Money taken in the name of product selling but now no response (Daily care) Open
I made payment of Rs. *****/- against a plan shared by M/s Daily Care over email through their company email ID. Later on, they did not respond to the queries through mail/phone call/WhatsApp. So I requested them for a refund but now no respons...
Aug 02, 2019 by Gopal Trivedi
Neither delivering saree nor refunding money (Ladli Creations) Open
I had ordered two sarees online through the Facebook marketplace on **th June ****. Seller name was Bhadip Vallabhbhai Mor. Company name not provided by him. Ladli creations is the company name I have seen on facebook. I asked his mobile number...
Aug 02, 2019 by Vishnu Prasad M N
I feel its a fake order (Ebazee.net) Open
I order a sport band name Mi * Smart band. I got the order no: ********** from https://ebazee.net. However, the email that I received is from www.eloda.biz. I tried to login and I am not able to log in and there is no way to check the order d...
Aug 01, 2019 by Arvind navik
The saree is in very low quality (Saribhandar.com) Open
I have ordered linen saree of worth **** but the saree I got is of very less quality. It could cost around *** Rs. I want a refund....
Aug 01, 2019 by Rajeswari
Fake item received (Ready Deals ) Open
I ordered formal shirts and I also receive a confirmation call from readydeals but I got very dirty casual shirts that are quality was so poor. I can't explain. This company making fool of the customer. Take action against that company....
Aug 01, 2019 by Mallan patil
Poor size and quality (Readydeals.in) Open
I have ordered shirts and receive my order on **-**-****. I was shocked to see my order. These shirts are totally different colours, different type. I am trying to Readydeals.in customer care via mail but no response from their side....
Aug 01, 2019 by BALAMURUGAN P
Cheating by phoneskart.in (Phoneskart.in) Open
I have ordered this mobile phone from phoneskart.in in **.**.****. No email received from the seller regarding this order which created doubt in my mind that I have been cheated. Regarding my issue, I have mail and called on customer care which...
Aug 01, 2019 by Naresh K Mishra
Package not delivered as well as website is down (Mr. quirk) Open
Order details [Order #*****] (July **, ****) I ordered some T-shirts from mrquirk.com on ** July but they never delivered my order. As well as their number is also not working. They also not responding to my emails. Their website also got deli...
Aug 01, 2019 by Pratik Avasare
Non refund of Rs (Flipkart) Open
I have ordered a Midea *.* ton * star split AC through Flipkart on **-**-**** by making a payment of Rs ***** through SBI net banking. Order ID is OD******************. Due to a network problem, Rs ***** deducted from my account but the order w...
Jul 31, 2019 by Awadhesh Kumar Pandey
Wrong product delivered (Ezeedeals) Open
Wrong product delivered. I order mi band * buy one get one free of Rs**** and paid the amount online. They give me m* band and I also contact them but no response. I want my payment refund....
Jul 31, 2019 by Pritam singh rana
Flipora company fraud (Flipora) Open
Flipora company called me for a contest in July **** and they took **** from me. They didn't give me my any prize as they said for a consolation prize in case you lose the contest. Now after * year I get a new call that company is giving conso...
Jul 31, 2019 by Kuldeep
I get different product (openwireless.in) Open
Very disappointed with this service which provides by openwireless.in. Means I ordered wireless combo but they are sending me something totally different. It's very disgusting. Please return my money back because I took the order amount from fr...
Jul 31, 2019 by Sagar yuvraj malo
Wrong product delivered (Stunningdear.com) Open
I have ordered a lehenga but received a rubbish saree. Want my money refunded. Also, their site is not working nor helpline number. Please do the needful....
Jul 31, 2019 by Parminder
It showing on app that package has been delivered but I have not received the package (Club Factory) Open
I placed an order on **th Jun'** of ** items. Order no- SO*********. It was supposed to be delivered by **th of July'**** but till date, it has not been delivered. Customer care people only have one resolution wait for * working days order is u...
Jul 31, 2019 by Seema Kumari
Order confirmed package not delivered (Cart Savvy Bunny) Open
I ordered a hair fall remedy product on this so-called online shopping website and paid a total of $**.** including the shipping charge. For my surprise, there has been no progress and I find this to be a fraud. Now, these guys have my account ...
Jul 30, 2019 by Jawad
Under warranty service not provided (Reconnect ) Open
I have bought Reconnect **" LED from crown mall Faridabad * months ago. This product is under warranty now it is not working but this company is not providing me with any support. I have given several complain to Reliance Digital team but these...
Jul 30, 2019 by Dilip Kumar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's