E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Fraud website shoppingon.in (Shoppingon.in) Open
I order fusion* *g Android tablet ****/- shoppingon.in website */*/****. Package received on **/**/**** but found the wrong product inside the package *.*-inch writing tablet ***/- worth. I paid cash ****/- to XpressBees courier. Delivery cou...
Jul 19, 2019 by Kamala devi
Wrong airpods received (Payuoffer.com) Open
I had purchased this order containing product “Apple Airpods Bluetooth Headset with Mic (White, In the Ear) – (Certified REFURBISHED)” from Payuoffer.com website on Tuesday date- ** July and received delivery of the product on Wednesday, ...
Jul 19, 2019 by Himanshu Kathuria
Flipkart cancellations of order without my permission (Flipkart) Open
I ordered Honor *N phone on **th July ****. My order ID is OD******************. Today I got the email that my order has been cancelled by the seller and they told that I can get back my money after * week. I am not able to use my money and als...
Jul 19, 2019 by Manjeet Singh
Item different from what ordered and also less in quantity (Amazon.in) Open
I had ordered * numbers of shampoo amounting Rs. *** from Amazon (Order# ***-*******-*******) on * July **** and received it on * July **** evening. I had ordered * numbers of shampoo in order to save the delivery charges otherwise, I would hav...
Jul 19, 2019 by SANDEEP SAHU
Order got cancelled (Flipkart) Open
I have ordered * mobile phones worth Rs *,*** from Flipkart for Rs *,*** each. Now Flipkart cancelled my orders stating, it was was a price error. But I have paid them in advance. They have to deliver the product now. They can't cancel. ...
Jul 19, 2019 by Keshav Arora
Flipkart not providing replacement of defective phone (Flipkart) Open
Vivo z*pro I bought and its camera is hanging in portrait mode. Help me please I asked Flipkart for replacement and technician visit take place. They accept the fault in my phone but after some time Flipkart cancelled my replacement request wit...
Jul 19, 2019 by Abhinav ananya
Flipkart delivered a fake item (Flipkart) Open
I ordered an expensive FOSSIL ES **** Taylor Analog watch worth INR **,***. ORDER ID: OD****************** on *st July **** from Flipkart from the Flipkart seller named RETAIL NET. The order was delivered within a day and reached by *rd July ...
Jul 19, 2019 by Reshma Rani
My order was cancelled without my intimation (Flipkart) Open
My order was cancelled without my intimation saying it's a mistake. When I ordered it was ****. Now it was **** saying it has no offer....
Jul 18, 2019 by Aditya
Product not delivered (Shopdealclue.com) Open
I placed an order on **.*.**** for Rs. *****/- and got a confirmation of the order. After that, there was no response from the dealer. I contacted on the phone number given on the website but he blocked my number. I wrote a number of mails but ...
Jul 18, 2019 by Hany babu
Order cancelled without any notice (Flipkart) Open
My order was cancelled without any notification by the seller. I have purchased that mobile at a discounted price. At the time of order, there are stocks for mobile. Now they cancel my order without any notice. Please help me to get my order pl...
Jul 18, 2019 by Rahul Tokas
My flipkart account suspended (Flipkart) Open
Without any intimation, my Flipkart account got blocked and when I request to Flipkart customer service I am getting reply- We'd like to let you know that your recent order ( OD****************** ) has been cancelled as our systems have observe...
Jul 18, 2019 by Venkata suresh
Cheap product delivered ( BestPhoneMount) Open
I bought a phone mount for my car. But the product shown on the website and product delivered is completely different. I got a cheap plastic material which is not even worth ** Rs. The purchase includes ** days refund and replacement. But when ...
Jul 18, 2019 by Shaffath Hussain
No option to return or replace for wrong product (Jaxakart.com) Open
I ordered a Micromax x*** **** mAh battery on **.**.****. Finally, after a wait for about one month, I got my battery but when I open the parcel there is **** mAh battery which is not fit for Micromax x*** mobile. I have written a complaint abo...
Jul 18, 2019 by Mukesh Kumar
Bag purchased bad quality (Vs Creation) Open
ഞാന് **.**.**** തിയതിയില് HABIT CITY CENTRE, ANGAMALY എന്ന സ്ഥാപനത്തില് നിന്നും വാങ്ങിയ VS CREATION എന്ന ബ്രാന്റിലുള...
Jul 18, 2019 by Sunilkumar K U
They dispatched my order and then cancelled it without any notification (Flipkart) Open
They dispatched my order and then cancelled it without any notification. When I called the service centre they are saying seller cancelled the order. ...
Jul 18, 2019 by Jogi Akshay
No refund or exchange for wrong product (Club Factory) Open
This is my order no Solo******** dated */*/**** of Rs **** which was carelessly delivered on **/*/**** to another person for which I had not instructed. Since I was out of town, I came back today and confirmed now in the app as asked about rece...
Jul 18, 2019 by Vijay joshi
Delivered fake product (Oneaccessories) Open
I ordered the Fossil Men smartwatch. But I get a Fastrack normal watch. I ordered this product for gifted someone and I borrowed the money from my friend. When I saw the product I shocked. Means they were not doing business they cheated people...
Jul 18, 2019 by Battala Khageswar Rao
Wrong product received (Bigfoot.com) Open
I was getting the wrong product from sender were I was ordered one plus * Pro from Instagram. I have call record and all proof that to take action against him. Now whenever I tried to call him he is busy might be he blocked me. I need my ***** ...
Jul 18, 2019 by Mrugesh kate
Delivered damaged TV (Tata Cliq) Open
I have ordered TV from Tata Cliq and they delivered yesterday with the broken condition. Now Tata Cliq is telling that they are nowhere helpful to do anything here. My Order ID: *********. It's a lakh rupee tv. Now Tata Cliq showing their empty...
Jul 18, 2019 by Pavan Kumar
Broken product and product is not up to the mark as shown in advertisements (BestPhoneMount.in) Open
Product is not up to the mark not as per shown in advertisements and also it’s broken. Ultimate phone holder Order id: CAFN*T*VVT Date: **/*/****...
Jul 18, 2019 by Gaurav Solanki
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's