E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Mi Band 4 delivered fake from Ebazee.net (Ebazee.net) Open
I ordered for MI Band * through ebazee.net online and paid the entire amount through online. When I received the product, it was a fake enquired and confirmed with MI Service centre. I am unable to reach the customer care number its also a fake...
Jul 23, 2019 by Vadivelu
Wrong product received (Women Creation) Open
I had booked a light green colour silk saree but they have delivered me a grey colour saree with very poor quality for which I paid the amount of **** cash on delivery. Once I tried contacting them they didn't respond properly after that they a...
Jul 23, 2019 by Sajana mambett
Refund not received (Flipkart) Open
I had ordered a Canon D**** product from Flipkart through Debit card EMI option. The total price of a product is INR **,*** and in * EMI. But, I cancelled the order due to some reason and Flipkart refunded my amount (according to Flipkart on **...
Jul 23, 2019 by Varun Gandhi
Package not delivered yet (99rpm.com) Open
I ordered some spare parts for my bajaj bike ** days ago and payment made via debit card but still now I didn't receive the package. I mailed them several times but no response. It is very annoying and these fraud sites should be banned and put...
Jul 23, 2019 by Tapu Roy
Item not returning back as per policy (Houseoflehengas.com) Open
I have booked * kurties of XXL size but I have received L and XL size. The quality is also very cheap. When I mailed to HOL he replied customer needs to send the parcel by self- courier at our address and charge of Rs *** will be deducted from...
Jul 22, 2019 by Rahul
I have ordered jbl sound bar for advanced payment (Freeedeals.com) Open
I have ordered jbl soundbar for advanced payment Rs.****.** order no. ***** dated * July **** through the website here is enclosed. My order pic attached but no mails send in my mailbox raaj****@yahoo.in and no confirmation through my no today....
Jul 22, 2019 by ABHAY KUMAR MATHUR
Package not delivered (Myntra) Open
I had placed an order for * jackets from Myntra on July *th. I had paid the money online. However, they sent me only * products and did not send the *rd one. When I raised a complaint they took ** days and declined it saying "no-fault at their ...
Jul 22, 2019 by Akshatha B K
Fraud manipulation and cheating in offer price (Snapdeal) Open
Fraud & cheating by online shopping company Snapdeal. To all, it's buyers (customers) a) They are not giving the said discounts on products as shown in Fb advertisement. Ex- FB ad shows if you buy white Asian shoes Rs *** off exclusively for m...
Jul 22, 2019 by Sushil Nangalia
Little App not refunding money (Little App) Open
I had made a purchase of a spa service via a little app on **st July. I paid Rs. *** through my Paytm wallet. The money got deducted but the app did not supply the voucher for that. I have been trying to reach their customer care number and the...
Jul 22, 2019 by Karthik Dhandapani
Faulty air conditioner (Panasonic) Open
I had purchased a Panasonic split air conditioner from a dealer great eastern company Vaishali Nagar Jaipur on *th April **** priced *****/-. After installation ac works fine for *-**days but after that, it started blowing hot air. I made a com...
Jul 22, 2019 by Prateek pareek
Mi a2 mobile on exchange offer was not delivered (Amazon .in) Open
I had ordered mi a* mobile on amazon prime sale on July **th where I got exchange offer on my old phone and discount by my Hdfc card. However, on July **th delivery boy came with a box where this box with new mobile was not getting scanned so h...
Jul 22, 2019 by Sujata shetty
Package never picked up (Ajio.com) Open
I have placed an order for * pair of shoes which was not a good fit. Hence I have created an exchange. The exchange product never got delivered and the delivery partner kept updating the false information as customer unavailable or refused an e...
Jul 22, 2019 by Dipali Chaurasia
Package not delivered (Amazon India) Open
We have ordered for CROMA CRAK **** **** Watt FOOD PROCESSOR on **th July vide order No. ***-*******-******* of Rs.****/- but they delivered Ghadi Detergent Powder to my son with all written details of Croma Crak. On the same day, we have lodge...
Jul 22, 2019 by Anupam Srivastava
Package not delivered no response from customer service (Paperlike) Open
Here is what has transpired: *. I ordered Paperlike * quantities which automatically put me in the free shipping category. *. On **th June I receive an email from Skynet (courier agency) asking for documents for customers. I provide them. *....
Jul 22, 2019 by Srikanta
Club factory online app exploiting and looting customers (Club Factory) Open
Order no S*********** dated */*/**** of Rs **** bring into your notice *) The company sent wrong sized shirts which were not ordered. Instead of accepting their fault they say the exchange window is expired. When I complained through email on...
Jul 22, 2019 by Vijay joshi
Mobile order not delivered due to exchange order (Amazon) Open
On ** July I ordered mi A* with an exchange offer with my old mobile at amazon. I am a regular customer from last * years and was quite happy. On ** July I received a call from Amazon person to come on the ground floor and pick the pack. I requ...
Jul 21, 2019 by Parminder singh
Money not refunded (Ajio.com) Open
I bought NIKE - Nike Victory Elite Trainer Panelled Lace-Up Sports shoe on **th May **** and I received my shoe **nd May but this shoe did not fit for me. I generate an exchange option on the ajio website. **th May **** ajio delivery partner co...
Jul 21, 2019 by Vinod Kumar
Wrong items dispatched (Todaylivedeal.com) Open
I ordered smartwatch PRO *G, GPS, WIFI, Android smartwatch +*dual driver earphones. costs **** rupees. Today evening I've got the parcel along with wrong items. It contains cheap quality smartwatch and Bluetooth headphones with cheap quality. T...
Jul 21, 2019 by RAYAPPA
Item cancelled post 24 hrs of getting full payment (Flipkart.com) Open
I ordered a Redmi K** order id OD ****************** on **.**.**** at **:** paying ***** wherein I got an instant discount of **** INR paying through ICICI BANK Credit Card. I registered for this sale (called alpha sale) by paying Rs *** to Fli...
Jul 21, 2019 by SHIKHAR GUPTA
Mismatching of the product (Flipkart) Open
Lenovo - (Core i* (*th Gen)/* GB DDR*/* TB/Free DOS) (Black, ***.** mm x ***.* mm x ** mm, *.** kg, **.* Inch Screen). I have purchased the Item by seeing the description and images, as mentioned by the seller in the description "OPTICAL DRIVE...
Jul 21, 2019 by Manthri ramakrishna
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's