- Malpractice ^Open

KARTIKEY CHATURVEDI filed this complaint against Microsoft Corporation (india) Pvt Ltd on Mar 25, 2021

Another scam being run buy microsoft, where they are offering microsoft office family suit at **% discount on upgrading the system. While not providing any payment options. They have failed to add *factor authentication in their payment gateway due to which payment fails. And on contacting their customer care everytime I have to go through same ordeal where in the CCE states " there is no such offer". However when i share the screen shots as proof, the product magically appears on my account which only they can see but i cannot. Despite that, even they cannot process the payment as it is mandatory in India for two-factor authentication above *k. So they start putting blame on bank suggesting bank might have blocked transaction. But when i share there own policy admitting the bank requirement, they tell me they have escalated the matter and within * hour i will get the product. But its been ** days with pursuance on calls and chats with microsoft support team of ** hours each day. kindly help me out

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