File a Complaint against Nykaa Fashion
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Nykaa Fashion?
If you are not satisfied with Nykaa Fashion, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Nykaa Fashion
But before filing a complaint, you should
a. Contact the customer support of Nykaa Fashion first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Nykaa Fashion - Bogus parcel sent and refund of Rs 6389 not done Open
I am awaiting my refund urgently. A bogus parcel was sent to me and I have been duped of Rs ****. They have really upset and frustrated me by holding me ransom to my money of a bogus parcel. From all my messages and various tickets with them it...
Oct 21, 2024 by MeenaJo
Nykaa Fashion - Package not delivered Closed
I place a order on ** September **** and delivery date is ** September but the product is not delivered yet ( ** October ****) . The all customers care say that order will deliver in ** hours but the order not recieved yet...
Oct 11, 2024 by Mahesh kankani
Nykaa Fashion - Delivery of damaged items Open
Order ID: NYK-********-******* Product: BLACK SCISSOR Leheriya with Embroidered Lace Kurta with Pant (Set of *) The product that I have received is damaged and it is not true to sizing at all. I had ordered a size *XL which is waist ** acc...
Sep 11, 2024 by Chhavi Seth
Nykaa Fashion - Nykaa fashion not refunding my money Closed
Nykaa fashion is not refunding my money on order that i had cancelled due to their long delays in delivery of product that i ordered. Earlier they were not refunding my money and were not delivering my order , but after i filed a complaint aga...
May 21, 2024 by Harsh
Nykaa Fashion - WRONG PRODUCT DELIVERED AND IS NOT BEING RETURNED Closed
I had ordered a scarlet red Kurti from Nykaa Fashion based on the product description. The actual product received is completely different than what is shown on the app and is of maroon colour. Moreover, there are no label/tags attached to it ...
Feb 15, 2024 by Prasanna Gorai
Nykaa Fashion - Totally different product received Closed
I received shoes on * feb ****. And I have a video clue also. But nyka denied me for giving any resolution. Order I'd no. NYK-********-*******. ...
Feb 11, 2024 by Sunil suthar
Nykaa Fashion - Requested for refund or replacement Open
Hi Nilesh, I have ordered * products from Nykaa (order number- *******, which were replaceable. I initially requested for refund. But your team mentioned it is not refundable. As per the policy it is replaceable. But your team has denied f...
Jan 09, 2024 by Dolly Choudhary
Nykaa Fashion - Return not picked up for a month Closed
I have received the product on ** of November and considering it was very loose for me to wear, I tried looking for a replacement. However, since the product was no longer available, the team accepted return. It's been a month and the produ...
Dec 19, 2023 by Mrudula Nayakudi
Nykaa Fashion - Partial package delivered Closed
My order number is NYK-********-*******. I ordered * items at it was supposed to deliver in * packages. There should have been * items in a package but when I opened package, there were only * items. However, on package it was showing * items. ...
Dec 07, 2023 by Amit Kumar
Nykaa Fashion - Return and refund not initiated even after multiple requests Closed
I ordered a Womens Anarkali Kurta from Nykaa Fashion app. My order id is - NYK-********-*******. I found the item to be defective and raised a return request which was approved on **th October itself. Its been around a month and nobody has come...
Nov 18, 2023 by Nidhi Jindal
Nykaa Fashion - Package returned but not received refund Open
I ordered a Ahalya jumpsuit from nyka fashion...It got picked up on **th October. ....Not got the refund yet...I contacted customer care..but they only told me to wait for **hrs,**hrs,uoto Monday etc etc...I didnt got the refund yet...now they ...
Oct 21, 2023 by Mamata Rudra Pal
Nykaa Fashion - Wrong product delivered Closed
I had placed an order from Nykaa fashion on **th September worth rupees ****. ORDER ID NYK-********-*******. On the same day of delivery I had initiated the replacement request which was later rejected without any reasons mentioned. I have rea...
Oct 16, 2023 by Priya surin
Nykaa Fashion - Complaint against NYK Closed
I have ordered a product of ***/- WORTH OF PRODUCT FROM NYKAA FASHION AND NOW THEY ARE SAYING IT HAS BEEN DENIED BY 'INVESTIGATOR TEAM', I JUST NEED MY MONEY BACK....
Aug 26, 2023 by Tejinder Kaur
Nykaa Fashion - Issue in returning the product Open
Dear Sir/Madam, ORDER ID :NYK-********-******* PRODUCT: GUESS Aviana Luxury Satchel Latte/Cognac Handbags TOTAL: ₹**** PLACED: Thu, ** Jul **** Product Received By Customer: Mon ** Jul **** I am writing to file a formal consumer com...
Jul 28, 2023 by Shafeeque Parakkal
Nykaa Fashion - Refund not initiated Open
I ordered a wall painting for my house in which return option was available and the product was of bad quality so I I initiated return request the very next day of delivery I.e *th of July thereafter a person called me up and refused to take t...
Jul 28, 2023 by Dr. Rabia Tinna
Nykaa Fashion - Nykaa Fashion doesn t refund money to the source Open
After returning few items when Nykaa Fashion refunded the money to my wallet - I requested them to send the amount to the source account but they are denying by saying " As I have initiated the return and as per their policy they can not send t...
Jul 24, 2023 by Debashis Nayak
Nykaa Fashion - Refund not received Closed
My return was picked up on * th july and since then after multiple request ,i dont get any refund...
Jul 20, 2023 by Navneet singh
Nykaa Fashion - Order not dispatched and delivered by expected date of delivery Open
Order placed on * July delivery date showing ** July not dispatched till ** July...
Jul 10, 2023 by Maitri Sanghavi
Nykaa Fashion - Refund issue Open
I raised return request to Nykaa fashion and they asked me to self courier the product saying pick up service is not available. I did speed post and sent them the proof of delivery. However even after many calls to customer care and emails they...
Jul 05, 2023 by Sunita singh
Nykaa Fashion - Pickup not happening Closed
It's been ** days. And nykaa fashion is not picking up my package. They never provides me any courier service contact information. ...
May 13, 2023 by Yogi yadav
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