ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Pen Drive Return (Flipkart) ^Open

I ordered * Hp Pen drive on *th March ****. One pen drive is good no issue & another pen drive is very slow. It has the read & writes operation issue. So I raised a return request on **th March ****. I got the call from customer care and they i...

Apr 12, 2019 by Sujay

Order not delivered on birthday date (Floweraura) ^Open

I have ordered a chocolate cake and a bunch of pink flowers on */*/** for my wife on her birthday on **/*/** at her home. The delivery time slot selected was ** pm to * pm on **.*.**. I received a call on ** April ** at **.** pm regarding non-a...

Apr 12, 2019 by Tanmay Agarwal

Package not delivered (shopupi.in) ^Open

I ordered a smartphone Redmi Note * Pro from shopupi.in but they did not deliver yet. Order no:******** Order date: * April ****...

Apr 12, 2019 by Arshad Ali

Package not delivered (shopupi.in) ^Open

My product is not delivered. But money is debited from my account. Please help me....

Apr 12, 2019 by Niraj Kumar Bharti

Item and payment not received (Flipkart) ^Open

Order Id: ******** ********** Order date: * April **** Payment amount: **** No order received and no payment refunded. So please help me to get me a refund....

Apr 12, 2019 by Kapil rajpoot

Return process not initiated (VDCart.com) ^Open

I bought a saree, but the quality is so cheap and the company website is not providing the return option. The contact number is all fake. WhatsApp no is also fake....

Apr 12, 2019 by Anand raj

Package not delivered (shopupi.in) ^Open

I booked Redmi note * on **/**/**** and did payment by phonepe. After payment, I get the order Id ******** and then I called the customer care. They told me that after ** hours your dispatched number will be sent to your registered number. Afte...

Apr 11, 2019 by Bhartendu Kumar Vimal

Wrong delivery of the product (Ezee Deals) ^Open

I have order Mi band * and the product which I got delivered was a local band. Please let me know the process for refund of the amount....

Apr 11, 2019 by Shaibaz sayyed

Fake site cheating customers (Dealmyntra) ^Open

I placed the order on this website. My order id is *****. After the transfer of money, the company is silent. No phone no mail received. Also, the tracking no of courier is not received....

Apr 11, 2019 by RAJIV DAHIYA

Wrong substandard product delivered (Willora) ^Open

I had ordered for combination kurta set as per picture attached. Size L. Instead I have received a different design of very poor quality and size M. You are requested to please look into the matter on topmost priority and resolve the issue as s...

Apr 11, 2019 by Rajesh tara

Fake product delivered (Sugarcomb.in ) ^Open

This is a fraud website. They don't have a customer care service. I bought eyebrow trimmer and body hair trimmer products. It's not working while I am trying to return they people didn't even give me a proper response. I lost my money. I have ...

Apr 11, 2019 by Preethi Aishwarya Arivazhaghan

Wrong product delivered (mi note 7 pro) ^Open

I booked a new MI Note * Pro. After ** days their delivery boy come. But there is no product found only envelope with the order number and there is no receiving slip at the time of delivery. So I didn't receive an order. Kindly help me....

Apr 11, 2019 by Mohit kadian

Package not delivered yet (Pynkvilla) ^Open

I ordered football shoes from pynkvilla but not yet arrived. I tried to reply back to this brand but no answer. Brand says it will take up to ** working days but it's been over ** days. I didn't receive any messages or email....

Apr 11, 2019 by Aditya marak

Package not delivered (Shopupi) ^Open

After ordering Redmi note * pro-Neptune blue for Rs ***** I received a message -Your order ******** Is confirmed & delivered within *-* days. I called customer care number on the same day and they said it will be dispatched in *-* days. From ...

Apr 11, 2019 by B V Suhas

Package not delivered (Coverism.co.in) ^Open

I have ordered a set of * cases from Coverism.in on **th January ****. But the order has not been delivered yet....

Apr 11, 2019 by Afra

Package not delivered (Montblac Instruments ) ^Open

I received an SMS on my phone from Montblac Instruments offering me a **% financial year end discount on their products sold online. I placed an order and paid through paytm on the **st of March ****. After a couple of days, I wrote to Montblac...

Apr 11, 2019 by Shishir Patil

Wallet colour fade and scratch within 10 days (Flipkart) ^Open

I bought this wallet on March ** and after ** days it went fade and also scratch mark. When I complained to Flipkart they said we will talk about it in * or * days. Today they said that you have used it, so we can not return that wallet. It is...

Apr 11, 2019 by Richa

Phone not delivered and not returning money (Olx Seller ) ^Open

I contacted the person on Olx. I had a deal with him about buying the phone at ****. He said he wanted an advance payment so I transferred **** Rs. through phone pe and now he blocked me in WhatsApp and call....

Apr 11, 2019 by Aniket Tikariha

Different item delivered and no response from customer care (Dpl (fastroly)) ^Open

I ordered Kurti from the Fastroly which I saw on the Facebook page to which I received a different product. There was no response on the email from customer care nor their contact number is working. Please help me to get my money back. I recei...

Apr 11, 2019 by Nisith Patel

Wrong product delivered (Paytm Mall) ^Open

I had ordered Trimmer from Paytm Mall but I found some pendants when I opened the package. They have denied my refund and claiming that they have delivered the correct product. My order ID is **********....

Apr 11, 2019 by Priya