ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fake duplicate item delivered by the company (Edealskart.com) ^Open

I have ordered for an item ‘JPL Flip * Bluetooth speaker’ on **-*-****. But when I opened the packet the item delivered was a different product called JBL Xtreme. Also, it was a fake and duplicate item. When I tried many times to contact th...

Apr 09, 2019 by Dr. Abey Koshy

Worst quality product and no options to refund (Nulete.com) ^Open

I ordered a combo of two suits and when I received was highly disappointed. In one suit there is no bottom salwar, the other one is not stitched. Beyond this quality is worst ever. There is no option for the refund on the website and no contact...

Apr 09, 2019 by Neha Singh

Wrong memory card received (Shopdron.com) ^Open

I ordered Samsung Evo grade * class ** ** GB memory card but the delivered product is not working. So kindly help in return my order and refund my money....

Apr 09, 2019 by Prasanta Mondal

Product not delivered (Notchphone.com) ^Open

We purchased mobile "SpinX ZR" from notchphone.com on *rd April through Razorpay Payment id: pay_CFF*G*mMiKQjse, but till they have not delivered me. I have sent so many emails they were not responding and mentally I suffered a lot by Notchphon...

Apr 09, 2019 by Nagireddy Umamaheswara Rao

Worst service given (Amazon.in) ^Open

I got the defective item as the phone was getting heat up. I have raised the concern on *th Apr'** and got the technician visit on **th Apr'**. He did troubleshooting and figured out the issue that phone is really getting heat up. I spoke to A...

Apr 09, 2019 by Varun Virmani

Delivered duplicate product (Todaylivedeal.com) ^Open

I recently brought the combo offered product from todaylivedeal.com website. I ordered smartwatch with Bluetooth earphone. Monday I received the product but it is far different than what I ordered. I called many times and also sent many emails...

Apr 09, 2019 by Shaik intiyaz

Wrong item delivered (Club Factory) ^Open

I have ordered a garment set which was a swimwear but instead of receiving the actual product I was handed over something else. A photo collage has been attached for the reference, the *th photo in the collage is what I ordered. Now when I made...

Apr 09, 2019 by RASMEET SUDAN

Delivered wrong product (Jubliworld ) ^Open

I have ordered a smartwatch and I got the worst dial watch. Please do the needful....

Apr 09, 2019 by Tejaswi anand

Didn't get the refund amount (Joodeal.com) ^Open

I ordered two sarees through joodeal.com. When I received the product I'm not at all satisfied. I contacted customer care. They asked my ATM card number, the validity of ATM card, CVV number. I shared ATM card number, validity details but I did...

Apr 09, 2019 by Radha Mani

Fastag not delivered (PayTM) ^Open

I have ordered for Paytm fastag on Paytm mall website. After the purchase, they have told I will receive a link to upload documents which I never received. I have waited for almost seven days after that, I have called customer care. They have m...

Apr 09, 2019 by Dhayalan

Refund not yet processed (Uniqedeal.com) ^Open

* month ago I had placed an order of a mobile phone from this website which I have mentioned below as they were taking time to deliver at the place. I send them a message to kindly refund my amount but they did not refund until the provided dat...

Apr 09, 2019 by Rashid khan

Pen drive not working (Hp ) ^Open

Pen drive top sheet had v***w packing. But inside pen drive it had v***w. Pen drive looks sometimes detect and sometimes not detect copy files transfer. Please do the needful....

Apr 08, 2019 by Eswar Rao

Wrong item delivered (Hp ) ^Open

I book for *** GB hp pen drive of rupees ***/- but Shopdron delivered for me ** GB pen drive. Please solve my problem. Reference id -*********, Order id - *******, Tracking id -*************, Order date -**/**/****....

Apr 08, 2019 by Msaimon prabu

Transaction completed but order not delivered (Dealmyntra.in) ^Open

I ordered Redmi note * pro mobile through dealmyntra.in website on ** April ****. My payment was done by Google Pay. Money was debited but no order number was created and I called many times to the toll-free number no response. Please consider ...

Apr 08, 2019 by Sakthikumar Ramachandran

Fake product is delivered (Shopnik E Service Private Limited) ^Open

I've ordered Sony headphones and earbuds combo in the website *k**offers.com on *nd April ****. I got delivered the product on *th April ****. The product I received is totally different from the image they've shown on the website. They sent me...

Apr 07, 2019 by PEMMADI VINAY RAMNAICKER

Defective product received (Samsung) ^Open

I was ordered a ** GB memory card. When I use this it is corrupted and the defective memory card was not working. I want to return this or refund. Please help me. My product reference id *********. Order id *******. Tracking id *************. O...

Apr 07, 2019 by Harjinder Singh

Package not delivered (Pynkvilla) ^Open

I have ordered * pair of football shoes since February *st. It is over * months that I have not received the football shoes yet. The company is not responding to my email/msg etc. Kindly request you please inquire about the above and inform me....

Apr 05, 2019 by BABLU GURLA

Poor quality product received (Joodeal.com) ^Open

I ordered two sarees through Joodeal.com. I paid through cash on delivery. When I opened the cover I'm not satisfied with the product. Poor quality sarees. It smells as well. I sent an email to info@joodeal.com, support@joodeal.com There was no...

Apr 05, 2019 by Radha Mani

Cheap quality product (Vastrova.com) ^Open

I have ordered * dresses from vastrova and I have received very poor quality products which are not at all related to my selected design. Initially, they denied for the return of the product also, but with the long fight and continuous chain of...

Apr 02, 2019 by Sarada Sandhya V

Order cancelled without information (Myntra) ^Open

Order number *******-*******-*******. This is the worst experience with Myntra. I have placed my first order on Myntra on **th March **** that includes * items. I have only received * items and now when I have seen order details it is showing ...

Apr 02, 2019 by Rajat agrawal