E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Cancellation by Flipkart without knowing my intention (Flipkart) Open
I have ordered this Parx men suit which was having a whopping discount of **% plus **% extra if I use SBI card. I have used SBI card and ordered it at Rs. **** only on **th June ****. Estimated day of delivery was **th June. On the **th of Jun...
Jun 22, 2019 by Siddhika Kumari
Package not delivered and they're asking 24 hours 48 hours again and again from last 9 days (Myntra Online Shopping ) Open
I have placed an order of Blink Go Smart band from Myntra online Shopping app on *th June ****. Committed date of delivery was **th June, but they didn't deliver the package. On **th June evening, I called Myntra support and registered a compla...
Jun 21, 2019 by Ravi Kant Pandey
Non replacement of battery within guarantee period (Kerala Sales Corporation) Open
I have bought a battery with * months guarantee from Kerala Sales Corporation, Post office road, Thrissur. The battery worked only for * months. Then I approached the dealer. He rejected to replace stating complaint of the charger. I checked ch...
Jun 21, 2019 by Joseph Jimson V V
Sent a cheap toy watch instead of Neptune Hub (Smartech4u.com) Open
I saw an advertisement of Neptune Hub on facebook so I ordered Neptune Hub (ORDER ST**** ) on ** June **** and the packet was delivered to me after paying ****/- on ** June but when I opened the packet I was shocked to see a baby toy watch in i...
Jun 21, 2019 by Anil Kumar Kumawat
Product mismatch done (Moglix) Open
I purchase a pack of ** nos. EGK **Watt LED bulb for the total amount of Rs. ***/- through Moglix website. I got the courier after a few days. But all the bulbs not like brighten of ** watts, just like ** watts or below only. I contact with Mog...
Jun 21, 2019 by SABEESH VK
Wrong product delivered (Ladyware) Open
We have ordered designer Kurti ***. We have taken the delivery by paying cash of Rs. ***/-. After opening the pack the pack contains a cheap saree. I have tried to file a return and refund application through the ladyware site but the site does...
Jun 21, 2019 by P Santosh Kumar
Package not delivered from merchandisewala (Merchandisewala.com) Open
I purchased shoes from merchandisewala.com on **th April **** worth ****.** INR. I was informed that it takes minimum **-** days for the shipment. However, it's been more than * months and I haven't received my order or any shipment confirmatio...
Jun 21, 2019 by Divyanshu Bhatt
Package not delivered (Myntra) Open
I have ordered on Myntra on *rd June ****. The order was shipped on *th June and is not delivered till date. I was supposed to receive the order on *th but they changed the date to **th and now they have no answer to when I might receive the pa...
Jun 21, 2019 by Ramya
My order was cancelled by the company and asked me to reorder the same product (Amazon.in) Open
I ordered a mobile phone MI A* from Amazon. Firstly my order was cancelled by the delivery agent without letting me know and for no reason. When I reached out to Amazon they assured that my order will be re-routed but then afterwards nothing ha...
Jun 21, 2019 by Mudit Jain
Money didn't refund (Crdo) Open
I have ordered MATRIX Power Watch * from http://telectmost.info/ website. It was showing $*.* Usd. After entering card details money (**** rupees) deducted from the account. Not even asked OTP. I mailed them many times but I didn't get any repl...
Jun 20, 2019 by Abani Kumar Badatya
Package not delivered (Mrquirk.com ) Open
I had ordered a product on **th May **** on mrquirk.com but yet I had received the product. I paid through the debit card. I had paid Rs.***. I found that website from Instagram. I think that is a fake website. They cheating with customers and ...
Jun 20, 2019 by Arif saikh
Delivery of wrong product (Wild Craft) Open
I ordered a sandal in the Wildcraft Official website. They delivered the wrong product. Now they say they don't have a pickup facility at the place where it was delivered. Now I paid for the wrong product and they are not taking it back....
Jun 20, 2019 by Anil Sunkara
Ordered looking good products but shrugi send cheap dirty products (Shrugi) Open
Ordered looking good products but shrugi send cheap dirty products. I attached the invoice copy for reference. After delivery sent emails to shrugi there is no response. Please tell me how to take the refund amount from shrugi....
Jun 20, 2019 by Dharanendra Kumar hmm
Damaged the product during repair at service centre (Samsung) Open
My Samsung Galaxy watch was damaged i.e cosmetic damage by service centre during the repair due to inexperience and mishandling. Now I am being said that nothing has happened to watch and asked to collect it, while it is clearly seen on the wat...
Jun 20, 2019 by Keshav Kumar
Amount not refunded (All Eye Over Here) Open
I order a product from all eyes over here clothing company and its deliver me today. But when I saw the product it was worst the product which shown in the pic was totally different and they deny to refund the amount. They make people fool and ...
Jun 20, 2019 by Shalini kaushik
Not returning money (House of lehengas) Open
I bought a dress from "House of Lehengas" after looking into the return policy. I received the product which is not in good condition. I mailed the return request also tried interacting them through Facebook but they just don't respond....
Jun 20, 2019 by Nikitha Pasupulatey
Product not working (Dealclear) Open
I have just now received M* smart band from Dealclear.com. In the product description, they have mentioned like MI band and later I have got a normal band and that too not working. So that in their policy they have mentioned like take a video o...
Jun 20, 2019 by Lavanya V
CRDO official online store deducted more amount (CRDO Official Online Store) Open
I have unexpectedly logged into CRDO site which is displaying in facebook website. They offered to watch with *.**$. I gave my card details without asking OTP they have deducted (**.** USD CNY and Tax:**.**) amount deducted from my master card...
Jun 20, 2019 by Ajith kumar
Wrong product received (Neptune hub) Open
I ordered a smartwatch from a Facebook link that redirected me to www.smarttech*u.com. I took cash on delivery option and paid **** against this. I received poor quality * shirts in the packet. Now no one is replying to my mail that I am sendin...
Jun 20, 2019 by Sushant kapoor
Wrong product delivered (Bigfashionhub.com) Open
I have ordered a set of three shirts on **st March **** and I received it on *th April ****. But bigfashionhub.com delivered me completely wrong stuff from the image given in their website. After that, I raised a query on their website immediat...
Jun 20, 2019 by Garre Venkata Sai Chandra Sekhar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's