E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong product delivered (Bigfashionhub.com) Open
I have ordered a set of three shirts on **st March **** and I received it on *th April ****. But bigfashionhub.com delivered me completely wrong stuff from the image given in their website. After that, I raised a query on their website immediat...
Jun 20, 2019 by Garre Venkata Sai Chandra Sekhar
Buy4house is the fraud company (Buy4house.com) Open
Buy*house is a fraud company. They all manipulated to the consumers like me. First, they were called me and told me you are the lucky consumer you have won a gift from buy*house and it is a trusted company we do not manipulate you. Again they t...
Jun 19, 2019 by Rajan Daduram Bisen
Fake not working product delivered (Phoneskart.in) Open
I like to invite your notice to the very serious matter regarding phoneskart.in, they using paytm trust to cheat people. I placed an order for a phone (order ID:**********) in that site because their payment mode is paytm. But they delivered a ...
Jun 19, 2019 by Biju Paul
Fraud with me (esaleonline.club) Open
They are showing the matrix power watch for USD .**. They deducted CNY *** and CNY*** without any intimation and they are not replying anything. ...
Jun 19, 2019 by Sudhir sharma
Phone not delivered or no amount refunded (Shopingkaro.com) Open
I placed an order for Redmi Note * Pro on **th April **** and paid amount Rs.*****/- through PAYTM UPI but still, the product is not delivered. I keep on call the customer service and mail to care@shopingkaro.com but no reply from them. In the ...
Jun 19, 2019 by AARYA
Amount deducted twice and order status update and no response (Epl Caunsong Ltd) Open
I made an order for seeing the Advertisement on Instagram. The order was for - T-fal Hard Anodized Cookware Set, Nonstick Pots and Pans Set, ** Piece, Thermo-Spot Heat Indicator, Black. Till the moment I checkout it was showing rupees *** but ...
Jun 19, 2019 by Mansi lad
100% money back fraud (Coolwinks.com ) Open
This complaint is with reference to below * orders from Coolwinks.com *. CW************* *. CW************* I have placed this * orders online on **.**.**** from the coolwinks mobile app. The orders got delivered on **.**.**** and **.**.***...
Jun 19, 2019 by Jignesh Dholiya
Extreme poor delivery of service and false promises (Jeeves.co.in) Open
I purchased a mobile from Flipkart and along with it I also purchased Zeeves complete mobile protection plan which provides complete insurance for mobile phone. I lodged a complaint about broken screen replacement in Dec **** but they did not p...
Jun 19, 2019 by Akash Mittal
Received inferior quality watch against order Fossil watch (Hifi Deals) Open
I had ordered a Fossil watch from hi-fi deals hifideals.com (amazndeal.com) on May **th **** but they send me inferior quality watch which hardly cost Rs *** on **th May for which I had raised an email complaint on the same day at dealshifi@gma...
Jun 19, 2019 by Abhishek rajput
Ordered but not delivered (megaabuys.com) Open
Regarding my new mobile was booked from the online app with payment of Rs *****/- by UPI payment vide my mobile number ********** on **th May ****. But still, I have not received the product. Please help with this....
Jun 19, 2019 by Naveen Kumar
Book not delivered (Puthinambooks.in) Open
The book was ordered online at Puthinambooks.in website on May **th ****. I checked him before ordering the book over his mobile and confirmed the bank details and availability of the book. He promised to deliver the book in *-* days. When I tr...
Jun 19, 2019 by Sivakumar Natarajan
Poor quality product delivered and consumer giving fake address (Craftslore) Open
Only no. provided and fake address given by the company. Had ordered a dress material for ****/- got a dirty cheap quality product and they are not responding. Later realised that this is a fraud company operated from Surat. I need my money bac...
Jun 19, 2019 by Neethi Shetty
Product missing from package (Flipkart) Open
On the date of **th May ****, I had ordered a Samsung galaxy note * worth Rs ***** from Flipkart. It delivered on ** May **** but when I open the package the product was missing from that so that had a complaint to Flipkart and they told me tha...
Jun 19, 2019 by Viral bhanushali
BODGQ money deducted from bank account without OTP (BODGQ) Open
I purchased moonpod from BODGQ website as I got a promotional offer on Instagram for *.**$ but I was charged *** $ USD. This website doesn’t provide any customer contact details to cancel the order or initiate a refund. It is a complete scam....
Jun 19, 2019 by Mohammed Saqheeb Ahmed
Fraud company buy4house (Buy4house) Open
This company buy*house.com is a fraud company. On **th July they told me that I am a lucky customer and a gift is announced on my name. For that, I have to purchase a product from their website to claim it. Next day on **th of July they told me...
Jun 19, 2019 by Tanmay Shukla
Package not delivered (Shopznow.in) Open
I have ordered the mi watch for rupees *** and I received the text that it got shipped but nearly * month ago still not received....
Jun 19, 2019 by Arvind goudar
Fake product delivered by Payuoffer.com in the name of Apple brand (Payuoffer.com) Open
I ordered for Apple Watch * series refurbished through payuoffer as described in the ad. They delivered a fake and very cheap product. After so much email, calls they are not responding to it and it’s a big scam. Cheating people in the name o...
Jun 19, 2019 by Nasir khan
Different and fake product delivered (Myntra Company) Open
I had ordered FOSSIL SILVER TONED SMARTWATCH ON MYNTRA and received a different fake product, it is a fraud by myntra and after *** hours of their investigation their reply was "YOUR CLAIM HASBEEN DECLINED FROM OUR END", and the seller name is ...
Jun 18, 2019 by prajwal savalgi
Package not received (digitalcodes.in) Open
I ordered a gift card worth **$ for iTunes for Rs. ****. It is said on their website that the product key is delivered in ** mins. It's been two days the product is not delivered....
Jun 18, 2019 by Saurabh Pimpale
Wrong order delivery need refund (Ladyware.in) Open
I ordered a lehenga Rs.***+*** (postage charges) on **/**/**** but ladyware.in delivered to me a cheap shaadi and now I want to return. My order no. is (*****) but complaint number is fake and the website is fake. Please help me and refund my m...
Jun 18, 2019 by Tarun Verma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's