E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Pershipment order cancellation (Pepperfry.com) Open
Order date *th June ****, Order# ********* Payment made in advance from the debit card. I got to know that this delivery will take **- ** June which is not suitable for me. So I checked for cancellation of order on the same evening, to my won...
Jun 15, 2019 by Vishali Raina
Order not getting delivered and flipkart not cancelling the order after number of request (Flipkart) Open
Order id- OD******************. I ordered a bean bag from Flipkart. It was supposed to be delivered by June *rd and it's not yet delivered. The date extended to June **. I raised many requests to Flipkart to cancel the order but they are not ta...
Jun 14, 2019 by Sivasankaran
Package missing items delivered (Pepperfry.com) Open
I purchased a dining table set from Pepperfry on * June **** and it got delivered today ** June ****. Their assigned carpenter came to assemble it and there were missing parts so all the chairs are lying as pieces as they have not sent their pa...
Jun 14, 2019 by Anchit baruah
Wrong and fake product received (Flipkart) Open
I purchased Rayban Sunglasses order id OD****************** in Flipkart. It was delivered on * June ****. It costs *****/-. When I opened the box I was really shocked to see the fake product as it is totally different from the image shown when ...
Jun 14, 2019 by Ravi Chaitanya.P
GV not delivered from past 6 months (www.bata.in) Open
In the past year around in July **** or maybe before I ordered different shoes/articles from bata.in with different order ID's. At last, when only a few articles were delivered I asked them to pay back my remaining amount in form of GV (rupees ...
Jun 14, 2019 by Rahul saxena
Wrong product received (Neptune hub) Open
I have received an incorrect product versus what was advertised on the site. I ordered for Neptune hub that cost **** Rs. But the thing I received is an Adidas T-shirt. I need to return the wrong product. Please do take necessary action for thi...
Jun 14, 2019 by Noufal
Wrong product delivery (House of lehengas) Open
I have ordered a green lehenga from house of lehengas. They delivered me a different very low quality and different coloured product. I have done online payment. They are not replying the email and phone calls....
Jun 14, 2019 by Deepa Sonal
Pynkvilla package not delivered (Pynkvilla) Open
I had placed an order for a personalized Arsenal nameplate on the **th Feb ****. Order number PV****. I still haven't received it. Sent a couple of emails to Pynkvilla but failed to get any reply. Would highly appreciate your help in getting a ...
Jun 14, 2019 by C.S.Sameer Setty
Item purchase by amazon but material not received (Amazon.in) Open
Maine Amazon se **.**.**** ko Body Heath Cupping Therapy Kit kharida tha jo ki **.**.**** ko deliver hona tha. Lekin Amazon ki taraf se delivered bata rha hai lekin mereko delivery nhi hua. Maine wo kit mere Cervical problem ke liye purchase k...
Jun 14, 2019 by Kishor Kumar Saini
Wrong product delivered (Phoneskart.in) Open
I have made an online purchase of Speria S* Pro mobile through phoneskart.in and paid **** INR in advance. Against same got a confirmation message from them. Today I received a wrong product Speria X*, poor quality product. But they have mentio...
Jun 14, 2019 by Deeraj M J
Package not delivered (Flipkart India) Open
The product delivery date was ** June. I have not joined my office due to this product delivery. I am getting loss since my company is not paying me for these leave. Regarding the product, I am still waiting. I contacted too many times to Flipk...
Jun 14, 2019 by Rahul Kumar
Package not delivered (Amazon.in) Open
I was promised delivery of the product on **th June around **:** am. But it was not delivered and postponed to afternoon and still, the order was not delivered. The delivery guy came late in the evening and called my number when he reached my h...
Jun 13, 2019 by Viral L Bhuptani
Amount is not refunded even the product was received by the seller (Paytm Mall) Open
The amount is not given even the product was received. The seller is saying lies even the courier partner gave the product. I have the courier receipt given by courier partner. The product is air cooler purchased on **-May-**** through paytm. ...
Jun 13, 2019 by TURPUSEEMA SREENIVASULU REDDY
Package not delivered (Shine2shop.com) Open
I brought a product from shine*shop.com. I placed my order on **/**/****. But still, I didn't get my product. I have already sent mail and calling him again and again but they didn't give a response. Please resolve this issue as soon as possibl...
Jun 13, 2019 by Lalit Patidar
Dealership cancel refund amount (SHOP ON DEAL) Open
I took agency of shop on deal company for Karnataka -Bangalore area (Rs. *****). They didn't give any business for me so I cancelled the agency agreement last month ** April **** As per their agreement the last date for refund was May **th but ...
Jun 13, 2019 by Punith kumar k
Package not delivered (Confluence Fashion Designer ) Open
Its fraud site. My order was placed on the *th of May. Still, it was not delivered. Please block this site as soon as possible and refund my money....
Jun 13, 2019 by Ruchita kharivale
Order not received (Printland.in ) Open
I ordered a customized laptop skin on May *, ****. It was promised that the order will be delivered within the next **-** days. It's been more than a month (today is June **, ****) and I have no update on this order. I tried to call them, but t...
Jun 13, 2019 by Amir Hussain
They deduct my money and don't deliver (Adda247.com) Open
Adda*** deducted my money many times but does not refund either do they deliver the order. My order was a test series worth INR ****/-....
Jun 13, 2019 by MOULISHA DAS BURMAN
Package not delivered (Confluence of the shopping) Open
I have ordered a Kurti before * month. But still didn't get a dress. Money already paid. Please help....
Jun 13, 2019 by Soundarya
Fake product delivered (Herodeal.in) Open
I had placed an order for Bose Soundlink Revolve+ Wireless Portable Bluetooth Speaker (see pic Bose Speaker.jpg attached) vide Order No. #*** (Tracking Id: *************) delivered at Address: **-***/**/**, Plot Nos. ** & **, Venkateswaranagar,...
Jun 13, 2019 by SRINIVASA MURTHY Mittinti
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's