Zoom Car India Pvt Ltd
- Not refunding back the money Open
Hardik Thareja filed this complaint against Zoom Car India Pvt Ltd on Mar 01, 2021
I made a car rental booking on ** Jan **** through Zoomcar mobile app.My zoomcar booking id was JPS*NN*EJ. The car was booked and the money was deducted from my bank account. But, the car was unavailable for the required booking time. This was the problem with zoomcar as the booking should not have been approved if the car is not available for the required time slot. Still, my money got deducted. The amount was Rs **** ( refundable security money: Rs **** and Booking charges :Rs ****). Since, that was the mistake from their side, so my claim was subjected to full refund as per the refund policy of Zoomcar. I talked to a customer care executive and he promised me that the refund will be paid within ** working days.Now, my money is stuck with them. It's been more than ** working days since then and the refund amount has not been paid to me yet. I can't even talk to customer support executive on helpline number now as they allow only the mobile number with ongoing booking to connect.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Zoom Car India Pvt Ltd
Resolved
Frustrated? File a Complaint
Reliance Digital
"Very happy with the resolution of the issue. If I had not taken help from Voxya, I would not have gotten my refund."
Guru Magavi
Related Complaints
Zoom Car India Pvt Ltd - Need a refund on a booking Closed
So we have booked a Zoom Car on *st Dec **** in Hyderabad near Balanagar at *:** pm and when we went to the given specific location the car was nowhere to be found near or at the specified location and we were searching the entire area on our f...
Dec 03, 2023 by Pavan Kumar
Zoom Car India Pvt Ltd - Car damaged by company person Closed
I have subscribed for zoom car host and a company person came on **.**.**** to install the company GPS and other device fitment. The company person in the absence of the owner drove the vehicle and made a damage on the door and front number p...
May 17, 2023 by Amith Shankar
Zoom Car India Pvt Ltd - Zoom car online transaction issue Closed
I have paid INR**** for car booking in zoom car on feb ** ****. During the time of transaction it was failed. But amount was debited from account later we completed booking using credit card. Our bank (HDFC) has confirmed the payment os proces...
Apr 21, 2023 by Kiruthika
Zoom Car India Pvt Ltd - Payment successful but booking is not confirmed Refund also not received Closed
Payment of **** on **th February was received by zoom car but booking was not confirmed. Refund is also not processed yet. ...
Mar 06, 2023 by Diwakar
Zoom Car India Pvt Ltd - Damaged car Closed
We hired a zoom car from Chennai to Pondicherry. The car we got was in a pathetic condition. Despite complaints, the company didn't change the car. Things became so risky when one of the front tyres bursted in the middle of highway. We have bee...
Nov 24, 2021 by Manka Behl