Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Not getting my NOC and RC (Girija Driving School) ^Open

I was living in Bangalore global village. I had to shift Faridabad due to job change. I contacted Girija driving school (RTO Agent, **********), near back gate of global village to get My Bike NOC on **th Oct ****. He promissed me that he'll ...

Jan 02, 2020 by Nirdesh kulshreshtha

Cheated by Pratham Motors (Pratham Motors Private Limited) ^Open

I booked a car , Alto K** VXI with pratham motors on Dec ** **** . Once the deal was finalized for a *** amount and agreed to be delivered after * days , the same day when I booked my car I got a call from their service person named srivastha t...

Dec 30, 2019 by Rajarshi Dutta

Manufacturing defects in vehicle (Royal Enfield) ^Open

The vehicle came with major manufacturing defects like Non-functional clutch plates, engine overheating, non-functional fuel gauge, rear disk, rear-wheel bent, worn-out rearview mirrors, bike wobbling after reaching **kmph, etc. I raised a comp...

Dec 24, 2019 by Venkatesh

Did not get Vehicle registration number as per my requirement (Shree Jain Mobikes) ^Open

I booked a bike and before getting the bike delivered or making the payment, I was very specific about the registration number. But, after making all the payments, they got me a different number. ...

Dec 23, 2019 by Manjunath M G

Illegaly charged by the car dealer Brigade Honda BLR (Brigade Honda) ^Open

I had purchased Honda Amaze (p) V CVT from Brigade Honda on **th Nov., ****. I have paid full payment as per the sale-persons verbal quotation. However, when I receive all the bills and tax invoice, I calculate that the actual paid amount by me...

Dec 20, 2019 by Saurish Das

Wrong location and breakdown car was alloted (Zoomcar India Private Limited) ^Open

BOOKING ID # JPS****QU booking at *:** pm, trying to locate the car for half an hour as the app was showing the wrong location, it was not even starting, I asked customer care to cancel the booking and they charged fully. No person to help me o...

Dec 15, 2019 by Shivam Gupta

Vehicle Registration (Okinawa Scooters) ^Open

Me Sushant kumar sahu odisha ke rehne wala hun. meine saraipali, chhattisgarh ke ek show room se okinawa battery scooty kharida **-**-**** ko lekin abhitak mujhe vehicle ki RC nahi diya show room ne....

Dec 06, 2019 by SUSHANTA KUMAR SAHU

Service not done properly (BMW CAR) ^Open

I had given my car for service but the way of service was very bad. In fact, my car was working properly in the past and after service from go mechanic, my car smoothness went away. Lots of negative things are there please take some action agai...

Dec 06, 2019 by Haiderali mansuri

Service warranty and customer service issue (United Motors) ^Open

Sir/Mam I had purchased a vehicle of United Motors named Renegade Commando from the showroom named Shivalaya Colonisers (P)Ltd on **/**/**** costing Rs******. At the time of purchasing many promises were made by the company and showroom regar...

Dec 03, 2019 by SHREYANSH

AMC not provided as promised (Concorde Motors (INDIA) Limited) ^Open

Dear sir, I have purchased Tata Nixon from Tata Motors showroom, Chandanagar in Hyderabad, on **/** **** with registration number TS**GP****. By mistake, I paid ***** extra at the time of purchase as I forgot about the booking amount I paid at ...

Nov 29, 2019 by Mudigonda Rajender

Delivered broken bike after servicing (Gobumpr) ^Open

These guys delivered me the broken bike after servicing and given fake bills, and after complaint they promised to do free service , but they couldn't....

Nov 29, 2019 by Muthu Nathan

Claim issue by HYUNDAI SERVICE CENTRE (Hyundai Service Centre ) ^Open

Dear sir, I have a problem regarding Hyundai service centre. My car is parked in the service centre in a car accident claim. They settled my claim and when I visited the centre to take my car back, there was a brake issue. Then manager Mr Gupta...

Nov 27, 2019 by Deepak jaiswal

DEFECTIVE BMW CAR (Bmw India Pvt Ltd) ^Open

We had bought a BMW ***D Sport-line model in Kolkata, West Bengal India bearing registration number WB**AB **** from OSL Prestige the authorized BMW dealer in Kolkata( ENGINE NUMBER WBA*F*****E******) in the name of PACE INTERNATIONAL. (**...

Nov 23, 2019 by AMAN BAHRI

Claim for Refund on the faulty vehicle (Bmw India Pvt Ltd) ^Open

I bought BMW ***d new vehicle but BMW sold a reconditioned vehicle to us with lots of issues and as a result, I am unable to use the vehicle from May onwards. I have written to them sending letters, emails several times to BMW Financial, BMW Ge...

Nov 22, 2019 by Neetu Agarwal

Advanced Token amount not refunded (ALFA Motors Agrasend Chowk Gandhibagh Nagpur) ^Open

Recently i was searching **+ years old used sedan car with low budget on OLX in Nagpur, And came across with Alpha Motors, Gandhibagh Nagpur, i like a ** years used Verna car and contacted a dealer via olx chat. I visit the place and deal fina...

Nov 18, 2019 by Aashwiin wasnik

Advance amount not refunded (ALPA Motors Agrasen Chowk Gandhibagh Nagpur) ^Open

I recently gone through OLX searching for used sedan cars in nagpur, found alfa auto deal is nearby to visit. i select a used sedan car and paid **** /- in advanced. but later i got to know they r cheaters, they purchased scrap cars in killos, ...

Nov 15, 2019 by Aashwiin wasnik

Defective engine in Mahindra TUV 300 (Mahindra & Mahindra) ^Open

HELP; We have ended up buying a Mahindra TUV *** T*+ that nearly cost us our live. Due to defect in engine the vehicle broke down while we are on a trip. After thorough investigation, the Service center has informed that the engine has got dama...

Nov 09, 2019 by E tsuponthung ezung

Engine Failure within 30,000 km (Hyundai Motors India Limited) ^Open

I bought a car- model -i** Magna, Brand- Hyundai, on **th June **** from Khanna Hyundai, Yamunanagar. I got all the regular services and repair of my car through the authorized service center of Hyundai. The engine of my car failed within onl...

Nov 07, 2019 by Krishan Chand

Repaired car and replaced major parts without customer consent (Mahindra And Mahindra) ^Open

It is regarding my Mahindra XUV *** Registration No MH** FR **** Make ****. I have sent my vehicle on dated Sept **, **** to your Kolshet Service Station Thane as I was facing problem with my clutch pedal Which was not coming back again after...

Oct 30, 2019 by Bharat Kumar T

Refused to provide a valid invoice (HONDA 2 WHEELARS INDIA) ^Open

Respected Sir/Madam, This is Rakesh Singha 'Address- Saheb Para, Parbelia Colliery, PS Neturia, District Purulia, WB ******(Current address)', I had been gone for my father's(Aditya Singha) bike(Honda Shine SP CB***) servicing(*nd free ...

Oct 19, 2019 by Rakesh Singha