Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Delay service (OLA ELECTRIC) ^Open

Mera scooter ** August se kharab ho gya tha usmein restart ka issue aa rha tha scooter drivable nahi tha aur service centre mere ghar se **km dur tha phir main complaint karvaya lekin kuch response nahi mila phir main ** August ko ola care plan...

Sep 03, 2024 by aman kumar

CASH BACK (KOMAKI ELECTRICAL DIVISION) ^Open

Subject: Non-Receipt of Promised Cashback from Komaki Dear Sir/Madam, I am writing to file a complaint regarding a cashback offer from Komaki. In July ****, I purchased a scooter from Komaki based on a cashback offer communicated to me by...

Aug 31, 2024 by VIJAYALAKSHMI

Defective car delieverd (Tata Motors Passenger cars Tiago ) ^Open

I purchased Tata Harrier fearless plus dark in the month of March since then car has many problems and cervice centre of heritage motors failed to solved that problem .I contacted them again and again but no use and now it's * nd cervice is don...

Aug 30, 2024 by Jayesh mhatre

MY Hero Electric Sccoty Photon LP (Hero Electric Vehicles Private Limited) ^Open

I have purchase scotty hero photon LP on **.**.** my scotty battery and motor has not been working. scotty is also not running i have consulted to Dealer where i have purchase they are saying we can not replace the battery and motor because he...

Aug 29, 2024 by Rajesh kumar singh

My MG Astor Car pickup Lag issue (Jsw Mg Motors India Pvt Ltd) ^Open

I've purchased the Car on February *th ****. There is a manufacturing or design defect with the car that the CAR is not giving pickup or lagging a lot on *nd/ *rd and *th Gear. If you are cruising at a speed of ** km/Hr and brake the vehicle...

Aug 29, 2024 by Rupak Kumar Parida

Defective truck or no service (Agustya Eicher Trucks And Buses Dealer) ^Open

I had bought an Eicher truck from Agustya Eicher Truck dealer on **/**/**** and it hasn’t been * years , my truck’s engine broke down on **/**/** and my driver had left it to be serviced at Eicher service center chikkabalapur and it’s bee...

Aug 27, 2024 by Sachin Kandaswamy

OLA electric not fixing issue not providing service (Ola) ^Open

I purchased an Ola scooter in **** along with the Ola Care Plus plan. Over the past year, I’ve raised multiple cases with them, but none have been resolved. The Ola Care Plus plan includes a one-year checkup, brake pad change, and home pick-u...

Aug 23, 2024 by Arun Kumar Narendra Singh

Battery burst and fire in car (Exide Batteries) ^Open

...

Aug 18, 2024 by Awshish Singh

Tvs moter battery problem (Tvs moter ) ^Open

Phone/Mobile Number: ********** Service Centre Name: Om tvs jamnagar E-mail ID: Yogesh******@gmail.com Chassis Number: MD***AM**P*B-***** Vehicle Registration Number: GJDP **** Hello my name is yogesh ashiyani nice to meet you. * mo...

Aug 10, 2024 by Yogesh ashiyani

Unresolved Vehicle Issues (KIA INDIA PRIVATE LIMITED ) ^Open

On April **th, my vehicle experienced a breakdown and was subsequently sent for service at the KIA Nettoor branch. Despite the urgency of the situation, it was not until May *rd that I received a courtesy car, which was only provided after I es...

Aug 10, 2024 by Azam Muhammed

Cheating customer by offering Accessories worth (Kia india) ^Open

Tanuja from Bellary Karnataka Kia offered **k worth aceesories on the date of booking. But at the time of vehicle delivery she is refusing on the offering...

Aug 09, 2024 by Praveen Kumar

Unhappy Customer (HYUNDAI) ^Open

I booked a Venue N-line on July **, ****. At that time, the salesperson assured me that they could deliver the car from their stock within a week (after showing me a bogus stock list). We went ahead and booked the car, but on July **, I was inf...

Aug 08, 2024 by Ganesh

Battery issues (Hero electric optima hx) ^Open

Hero company claim that the Life of battery is * year but after the * year, battery mileage has been low from ** to** km ...

Aug 07, 2024 by PRADYUMNA SAHOO

NEW CAR BAAR BAAR KHARAB HO RAHI HAI (Mahindra & Mahindra) ^Open

**-SEP-** KO XUV *** AX* PURCHASE KARI **-JULY-** KO SECOND SERVICE KE LIE ABHINANDAN AUTOZONE LLP LODHIPUR RAJPUT MORADABAD-****** ME CAR DE DI SERVICE KE BAAD CAR START NHI HUI JISME * DAYS LAG GAYE THEEK HONE ME **-JULY-** KO CAR DELEVRY D...

Aug 03, 2024 by REETA SAINI

EV car complaint (Mahindra & Mahindra) ^Open

I own Mahindra XUV *** which I bought it in April **** ( picture attached ) I am experiencing an issue with my car's drive train, which requires immediate attention. Since last night I am trying to take RSA help to deliver the car at serv...

Aug 02, 2024 by Priya Kalakoti

Car Clutch Steering Issue (Mahindra And Mahindra Car ) ^Open

Subject: Immediate Resolution Needed for Prolonging Issues with XUV *** Service Experience Dear Voxya, I hope this email finds you well. I am writing the unresolved issues with my XUV *** AX*L Diesel MT Variant, despite previous action...

Aug 02, 2024 by Aadhieshwer S

PURE EV epluto battery not replaced (PURE EV ) ^Open

We have got pure ev epluto *g scooter **** model on december ****. We have faced brake sensor issue during time of delivery itself. After a few days battery problem occured for which they took around *-* months to replace without even providi...

Jul 31, 2024 by Neeraj Kumar Gopal

Amount not Recived and RC transfer still not done after seling CAr (Cardekho Group) ^Open

I am writing to formally address a matter of great concern regarding the sale of my vehicle KA**NB**** and the subsequent transfer of the Registration Certificate (RC). Despite the completion of the sale and the transfer of the RC, I have yet t...

Jul 30, 2024 by Shashank sah

Ola Scooter not delivered and refuse to refund (OLAELECTRIC ) ^Open

I booked an Ola Scooter on **th Feb ****, with promised delivery in a month. I have uploaded all the required documents, I also got a OTP from Vahaan, then all the registration communcations stopped. Everytime I called or visited the Ola Center...

Jul 30, 2024 by Yogesh Vellingiri

Payment not recieved from zoomcar (Zoomcar India Private Limited) ^Open

My car was booked by a host on zoomcar platform with booking idJPSNIVXMA on ** feb ****. but unfortunately, they got accident of my car and due to major damage its falls under total loss category according to zoomcar. to compensate the loss th...

Jul 23, 2024 by rakesh kumar sharma

Refund not initiated (Cars 24) ^Closed

I had purchased TATA nexon car on **th Jun ** at price of **lakhs + *k RC transfer charges from Cars** (Garuda mall, Bangalore), Cars** claimed that the car is not accidentally damaged and Zero parts were repainted, it is a year-old car to I...

Jun 29, 2023 by Viral Chauhan

I left my clothes in the car driver isnt picking up (Uber Cab Service) ^Closed

I traveled in delhi chatarpur to golf course sector **b dwarka to dwarka delhi from uber cab services on*st of feb and after the trip was over, I left my clothes in the vehicle that day, and the next day I contacted my driver he confirmed.s th...

Jun 25, 2023 by aditya singh

0 9h (hero motar ) ^Closed

baik > ( *>, *H ( (,* JA ** ANHH ***** Golu gir wo *$K* @* Gangahoni viyabra *>"< .*@@...

Jun 17, 2023 by mahesh bharti

Double payment by mistake (Rapido auto Hyderabad ) ^Closed

I booked a ride on ** may **** from Golconda Fort Qazi Galli to bandlaguda royal sea pan shop i exidently paid the amount two times first auto debit from my Paytm and i exidently paid the amount from my phonepe If you want screenshot i will p...

May 20, 2023 by Zubair Khan

Refund not credited (UBER) ^Closed

uber charged way higher prices than the initial fare. later the refunded amount was automatically taken back from uber cash ...

Mar 16, 2023 by Shilpa sharma

Stealing petro (Swiggy) ^Closed

Yesterday night around **.** Swiggy Delivery Boy Mr. Sagar found stealing petrol from two wheeler Activa MH**CS****. in crescent bay society bhoiwada parel. We request you pls take strictly action against him. ...

Feb 28, 2023 by Dipesh

Faulty vehicle (Renault Car ) ^Closed

We have taken a New Renault Triber and the vehicle Gearbox was over heating within * months of use and less than ****kms driven. We had taken the vehicle to return it to dealer but we were sent to service center where they repaired the vehicle ...

Jan 28, 2023 by Prashant Nahar

Cash and online both payment taken for one ride (Ola Cab ) ^Closed

Driver took cash though ptm payment was auto deducted...

Oct 31, 2022 by Jhilmil BAGCHI

Battery in warranty denied repairreplacement (Okaya Batteries) ^Closed

My ebike battery of Okaya company which is still in warranty period was giving trouble since beginning and repaired twice by OKAYA earlier but on current complaint they denied any further repair and denied replacement too...

Sep 29, 2022 by Himanshu

DCT Fault on day of Delivery (Tata Motors Altroz DCA) ^Closed

I have purchased the new DCA XT version of Altroz on July *th, ****. After driving a mere **km, it stopped on the road with a DCT Fault error on **th day of delivery. This error says, there is critical issues in the transmission system. I calle...

Jul 21, 2022 by Vinodh Nair

Xpulse 4v defective bike and deficient services (Hero Motocorp) ^Closed

A brief snapshot of my ownership experience so far: Xpulse *** *V BS*...

Jun 02, 2022 by Shyam Sundar

Amount is not refund (Mahindra and Mahindra finance) ^Closed

Mera loan no ******* Jo ki Mahindra ***di tractor ka hi .is company ne mera ***** rupes jyda pay kr diya hai jiska date **.**.**** hii ...

May 14, 2022 by Anand Kumar

Permanent licence plate road tax papers and rc copy not received (Ola Electric Technologies Private Limited ) ^Closed

Order ID OET-***************-ITE*** Ordered OLA S* scooter and it was delivered to me on *th March, **** and I received the delivery confirmation email on *th March, ****. It has now been more than ** days and I have still NOT received th...

Apr 26, 2022 by Abhiran Halder

Fare not credit in my ac (ANI Technologies Pvt Ltd) ^Closed

main ek online cab partner hoon ola me ek rider ne kiraya nahi diya or componey bhi nhi de raha hai....

Apr 04, 2022 by MANISH KUMAR SINGH

After the general service complaint is not solved (Royal Enfield heritage automotive kodungallur ) ^Closed

My Himalayan bs* complaint is not solved yet (ID :CAS-********-V*M*T*). More over many other problems is facing now. What's about your services team update. Are they can fix this issue. The bike is rpm is low all the time, some time the bike h...

Apr 04, 2022 by Abhimanyu M S

NEW BOOKED CAR NOT DELIVERED BY SHREENATH KIA ADAJAN AFTER 29 WEEKS (Kia India) ^Closed

I have booked KIA SONET HTK GREY dated **.**.**** from Shreenath Kia Adajan Surat Gujarat after paying Rs **,*** booking amount. I was informed waiting period of ** weeks in writing. Till date even after ** weeks my car yet not delivered. Shre...

Feb 14, 2022 by Mitesh Thakkar

Car not delivered by Shreenath KIAAdajan after more than 28 weeks (Kia india) ^Closed

Feb 07, 2022 by Mitesh Thakkar

Not refunding the amount (Agas Auto Tech) ^Closed

My name is S.Rajesh s/o S.Srinivas Rao. I am from Hanamkonda, Telangana. My father has a harvester rental business named SRST Harvesters here in Hanamkonda. G.Alagumuthu proprietor of AGAS AUTO TECH has contacted us through social media pla...

Jan 18, 2022 by Sampelli Rajesh

Car damaged at Pitstop service center (Pitstop) ^Closed

I have recently had * orders with pitstop to get my car repaired. First Order #****** - Rear bumper painting *. Finishing is very poor *. Visible spots on the bumper after painting Second order #****** - Front bumper painting Third ord...

Dec 28, 2021 by B L Sulok

Car damaged at Pitstop (Pitstop) ^Closed

I had left for my car service at pitstop. But they have not repaired my car properly and also have made new damages to my car, for which I am at loss. Also there is no response from their end....

Dec 27, 2021 by B L Sulok