How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
I have been travelling with family (* adults and * kids), Car suddenly pulled towards left side and when I tried to balance it than it burst into the divider and went to other side road, when I came out and checked the car, * tires were flat an...
Dec 28, 2021 by Gaurav Kumar Singh
My problem is money refund issue I have booked my outstation trip on Date:**-Nov-****@*:**AM Ride:CRN********** Actual kilometre-*** Time package-** hours Per kilometre-**.**/- Driver Allowance-***/- Booking fee-**/- Taxes-***/- Total...
Dec 16, 2021 by Talla Saritha
I have booked my revolt bike in the minth of March and it was told my bike will be delivered by sep **. Now it's been Dec and till I didn't get my bike delivered booking ID RV***-BLK-P***-SEP-OCT**-****** ...
Dec 15, 2021 by Yash saklecha
My tata harrier broke down on *nd day itself. Service center suspected ignition issues and took possession. Now they are suggesting to change the entire wiring kit. More likely they are doing trial & error diagnostic. I’m not interested on th...
Dec 14, 2021 by Anshuman Sahu
On **.**.**** at about **:** hrs due to suddenly rear left Tyre blast my Car rolled over left and the car got damaged. When I was going to my native place i.e. Payradanga under Ranaghat Police Staton from Asansol alongwith my family the acciden...
Dec 13, 2021 by GOKUL CHANDRA SARKAR
I booked Nexon in Pune and was given the commitment of *.* months, written on the bill. It has been * months and there is not even a single update. I went to Twitter, Tata is hardly replying there. Contacted TATA customer care center, they a...
Dec 03, 2021 by Vineet thakur
I am facing some issues in my car filter in which some carbon compounds are accumulated in the DPF of car. As the deposits get accumulated it makes engine power low and also gives warning on my car's instrument cluster. To clean the filter , th...
Nov 29, 2021 by Yash Bhandari
Vehicle was taken on rent with deposit paid of ***** and EverestFleet is not refunding actual amount even when I intimated their senior business leaders....
Nov 20, 2021 by Mitul Mayank
Dear sir, I am Biswaranjan Nayak. I book a new tigor xz+ silver colour at gugnani auto cars Jajpur road the date of **-sep-****.and dealer give me commitment letter to deliver before **-oct-****.i pay booking amount of ***** rupees.the delear c...
Nov 09, 2021 by Biswaranjan Nayak
I had booked a Creta Hyundai (Diesel Base Model) at Advaith Motors PVT. LTD. Mangalore on **/**/**** by Paying Rs *****/- via NEFT. They had promised its delivery on or before **/**/****. It was essentially required to utilize my LTC cash bene...
Nov 07, 2021 by Ali Akbar K
I paid full amount for the Tata harrier to Kropex Tata Motors, Sarjapura in bangalore. They showed the car in the yard and told to pay full money and car will be delivered in * days but now its been **+ days they dont deliver the car. They say ...
Nov 05, 2021 by Sayli Bhandari
Ordered continental GT - Dr. Mayhem bike, at Royal Enfield showroom - Sri Velavan motors, Arcot road, during February - ****. Paid a advance of **,*** rupees at the time of booking. Waited till August regularly with the showroom for the deliver...
Oct 29, 2021 by Parthasarathy G
As per notarized agreement company should pay ***** on **th in every month. If payment not done within ** days we can claim *******. They are not responding to messages and calls...
Oct 12, 2021 by Sukirti Parande
Subject :- NEED REPLACEMENT of TOYOTA INNOVA CRYSTA - UP ** - DE **** latest by SPET. **, **** & Compensation of ** Crore by delaying, putting my life in risk, hurdles in my routine life and consuming my valuable time. I have bought TOYOTA I...
Oct 06, 2021 by MOHD NABEEL
I have sent the car * time for the same problem and this time they say they had to get the part from Germany. Once they got the part and fixed it they now say that another part has gone and they need to fix that and get that part from Germany. ...
Oct 06, 2021 by Siddanth Urvinkhan
I had booked for KIA centos HTK+ on May first week and assured delivery in ** weeks.. However I am yet to receive my Choice color Car till date. * complains have been made to company call centre and a number of chase up with Local Dealer. But ...
Oct 01, 2021 by Nikhil Modi
I have purchased a pre-owned in February **** car from carslive located in JP nagar *th phase, the pre-owned car was certified and has been given a warranty on engine clutch and gearbox for a period of * year or **,*** km from Dr. Wheelz after ...
Sep 15, 2021 by Aravind Poojari
This is in regards to a pathetic experience that I’ve had while servicing my KTM bike. Hence I’ve decided to escalate the situation: I visited the nearby center in Kolkata to service my bike on **-**-****. As usual I was given a workshee...
Sep 10, 2021 by Subham Halder
I had booked my vehicle on **th Feb **** till date the vehicle is not allocated to me. This is regarding my booking with KIA on New KIA Seltos HTX IVT *.* Petrol . The coming **th Sep **** will be the completion of a *th month waiting period. ...
Sep 03, 2021 by Raghavendran Viswanadha
I contacted them thr. just dial for getting our car no. AP**DE**** being transfered to Gandhinagar RTO. They quated Rs. ****/- for the job, without bringing car in hyd and without my presence. The job was to be done in * days. I sent them orig....
Aug 14, 2021 by SHIV BHAGWAN PODDAR
I placed an order with ***kmph on **/**/** and to my surprise the amount was debited and no updates or confirmation came across from the merchant confirming the status of the transaction. Moreover, even after trying to contact them via various ...
Mar 06, 2021 by Stephen John
DEAR SIR, I PUCHASE BIKE SUNIL MOTORS . MY BIKE HAVE MISSING PROBLEM / UNWANTED VOICE . I TELL SUNIL MOTOR CONCERN PERSON & DO SERVICE MY BIKE BUT PROBLEM REGULARLY. HERO CALL ME ABOUT SEVICE FEED BACK THEN TELL HIM ABOUT THIS PROBLEM.AS THEY ...
Feb 25, 2021 by KHALIL
I gave my car for full Body paint and in return they gave me all glasses ( windshields & door glasses) with full of scratches. On further checks it was identified they used sand paper to remove excess paint. Now they claim it’s not their mis...
Feb 12, 2021 by Sreekumar A
I’ve tried booking a car on September *nd after doing the payment when go back the money was taken from my account but no bookings were confirmed . Then I received an email saying that my booking canceled and it will be refunded. So I waited ...
Oct 05, 2020 by Vyshakh M
i have given my activa *** cc for service due to some problems that is with my accelerator wire and some other technical problems.... But there seems that my problem still exist and there is not at all work done on my scooty... I have done my...
Oct 03, 2020 by Navin kr gupta
I have booked zoomcar Kuv*** car on April ** **** during an ongoing sale. Later due to the extension of lockdown, I cancelled the booking on *rd June ****. Since zoomcar assured *** Percent refund. It's been more than * months. I am waiting for...
Oct 01, 2020 by Yukendhar G S
Dear sir Maine rap moter wheeler electri ,se delearship ke liye,,***** ka margin diya ta ,vut corona ke karan ,main avi kam nahi kiya jab mai rao moers se apna margin mag raha hu to ,do mahine se time pe time dete aa rahe ,mental tourcher kar...
Sep 22, 2020 by Manwi shahi
Asked for booking of a truck from Gandhidham to Rajkot and was asked to pay **** advance which we paid then they asked for **** more to make it **% of the total quote so again we paid and send the utr nos and the debit sms of the banks but they...
Sep 22, 2020 by NEPTUNE TOWER
I ordered clothes Last week but I didn't get any updates about shipping.......
Sep 21, 2020 by AMAL
Bad Fuel Average: Company claims an average of **.*Km / Ltr. But Sorry to say, My car is not giving me more than Max *.*Km/ Ltrs. I purchased Petrol for Rs.****.**. from *nd of July till date. Assume Rs. *** Petrol is in Tank. So In ****.** it...
Sep 01, 2020 by NAVEEN KUMAR SAREEN
I have * pending refund amount from Zoomcar for (JPS*NPOBD) and (JPS*NY*PX) worth Rs****. JPS*NY*PX- June *th was raised for refund and till date not been credited to my account. JPS*NPOBD- Partial amount of fuel has to be refunded and n...
Sep 01, 2020 by Satish Mesta
Damage to car major part This mail is in reference to my car given for a specific purpose but the service center damaged a major part of the car. I gave my car for car AC sensor as it was already been not working due to previous reasons ...
Aug 31, 2020 by Vijay Arora
Gomechanic.in *.* **% *,*** Votes *.*K Followers EDIT REVIEW Summary Gomechanic.in SERVICE & SUPPORT: INFORMATION DEPTH: CONTENT: USER FRIENDLY: TIME TO LOAD: Beginner Sandeep * hrs *...
Aug 30, 2020 by Sandeep Kumar
I cancelled my booking **th may, but I didn't receive my refund. Actually zoomcar refund policy * to max ** days, but almost * months gone ...
Aug 24, 2020 by Hari S
In Olx, i seen an add about duke ***..That was priced about a **,***... And i deal with him for **,***.And he is Tell that send a *,*** for transport fee. I paid, but still i didn't get the bike. ...
Aug 24, 2020 by M Durga Charan
Im paid the subscription amount on till **/**/**** did not car received but cancel zap subscription refunded amount not received...
Aug 24, 2020 by P.yadagiri
I had done a Booking with Zoomcar on **-**-**** vide Booking ID # JPS*NGJ*J and paid ₹ **,*** for scheduled Car Rental Service from **-**-** to **-**-****.Due to Covid-** scenario, I had cancelled the Booking well in advance on **-**-**** and...
Aug 24, 2020 by Saurabh Dadhich
I am a Cars** customer, who bought a Hyundai i** Sports **** model from you. It was delivered on *th August ****. On *th August, I noticed issue with the *th gear of the car. On checking (at Hyundai Service Centre) they informed that the *th g...
Aug 24, 2020 by Abdul Samad Shaikh
Ex-showroom price is **,*** rs/- more in gangtok dealership as compare to siliguri dealership. They are taking full advantage of this PENDEMIC situation, which is not good at all....
Aug 20, 2020 by Karma bhutia
I have brought my apache rtr*** *v bike at moolakadi sbm showroom from day one I have facing many problems in my bike like engine noise sensor problem and lot of vibration and heating issues when I complaint to tvs customer care services they t...
Aug 19, 2020 by Jayaraj. R
How to file a complaint against Company?