Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobile or car remains one of the easiest modes of transportation. There has always been a debate about the invention of automobile as some people think that automobiles has made people lazier whereas the other half thinks that it has made life easy. According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation. The leading automobile companies in India include Tata Motors, Mahindra Ltd, Maruti Suzuki, Bajaj etc. The common problems an individual faces after buying an automobile include worn out tires, registration issues, RC number not provided, damaged car supplied etc. So how can an individual file a vehicle complaint? First and foremost the consumer should try to contact their customer care number as they value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuses to cooperate with the customer specially in cases such as Car damage during service center, engine leakage, battery issue, car warranty etc. So how can a consumer file a complaint against automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand their case. If you feel that they are being reasonable you should try and settle the case. However, if you feel that they are totally at fault and are unwilling to offer any compensation you can file a complaint at your nearest police station. Apart from this you can file a case at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. Moreover, sending the legal notice can be another option as no company will want its name & reputation to be dragged in court so they will try to resolve the issue. We generally receive about 20 monthly automobile consumer complaints which include used car complaints, auto dealer complaints etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Accesories not provided as per brochure manual (HYUNDAI) ^Open

I had purchased car Creta *.* SX CRDi AT from Soham motors, Aurangabad, Maharashtra in last month ( **/**/****). But I regret to inform you that as per the car brochure/ manual, the car is not delivered with Diamond cut alloy wheels. As the car...

Jan 31, 2020 by DEELIP N SAWANT

Car engine failure within 7 days of purchase (Volkswagen India Private Limited) ^Open

I BOUGHT A NEW CAR POLO GT TSI FROM GURUGRAM ON ** DECEMBER ****. ON ** JANUARY **** AT **:** AM I WAS COMING BACK TO HOME AND MY CAR ENGINE GOT FAILED AT *** KMS ONLY....

Jan 25, 2020 by GURSAHIB SINGH DEOL

Bad quality of paint and imporper work (Gomechanic Car Service) ^Open

I had given my car for denting and painting to Gomechanic, it was told to me that all the dents will be covered and paint quality will be good.. also was told that there will be a guarantee of * years in case of any issue with paint.. I started...

Jan 24, 2020 by Swapnil

HSRP not done within time (Pothens Mahindra Kollam) ^Open

I purchased one Mahindra FB *.* T Pick up on **.**.**** from Pothens Mahindra, Dealer, Mahindra & Mahindra, Kollam(Quilon), Kerala. I registered the vehicle on **.**.**** in Kottarakara SRTO. Today is the **th day when I registered my vehicle. ...

Jan 18, 2020 by Jaferkhan.R.U

Self Driven car company not refunding booking amount (Voler Car Rental ) ^Open

I booked rental car in Voler Cars through online on **-**-**** and date of journey is on *-**-****, but on **-**-**** his booking was canceled then I had inquired about this issue and they told your booking was canceled due to that car was acci...

Jan 10, 2020 by Nikhil Kulkarni

Not getting my NOC and RC (Girija Driving School) ^Open

I was living in Bangalore global village. I had to shift Faridabad due to job change. I contacted Girija driving school (RTO Agent, **********), near back gate of global village to get My Bike NOC on **th Oct ****. He promissed me that he'll ...

Jan 02, 2020 by Nirdesh kulshreshtha

Cheated by Pratham Motors (Pratham Motors Private Limited) ^Open

I booked a car , Alto K** VXI with pratham motors on Dec ** **** . Once the deal was finalized for a *** amount and agreed to be delivered after * days , the same day when I booked my car I got a call from their service person named srivastha t...

Dec 30, 2019 by Rajarshi Dutta

Manufacturing defects in vehicle (Royal Enfield) ^Open

The vehicle came with major manufacturing defects like Non-functional clutch plates, engine overheating, non-functional fuel gauge, rear disk, rear-wheel bent, worn-out rearview mirrors, bike wobbling after reaching **kmph, etc. I raised a comp...

Dec 24, 2019 by Venkatesh

Did not get Vehicle registration number as per my requirement (Shree Jain Mobikes) ^Open

I booked a bike and before getting the bike delivered or making the payment, I was very specific about the registration number. But, after making all the payments, they got me a different number. ...

Dec 23, 2019 by Manjunath M G

Illegaly charged by the car dealer Brigade Honda BLR (Brigade Honda) ^Open

I had purchased Honda Amaze (p) V CVT from Brigade Honda on **th Nov., ****. I have paid full payment as per the sale-persons verbal quotation. However, when I receive all the bills and tax invoice, I calculate that the actual paid amount by me...

Dec 20, 2019 by Saurish Das

Wrong location and breakdown car was alloted (Zoomcar India Private Limited) ^Open

BOOKING ID # JPS****QU booking at *:** pm, trying to locate the car for half an hour as the app was showing the wrong location, it was not even starting, I asked customer care to cancel the booking and they charged fully. No person to help me o...

Dec 15, 2019 by Shivam Gupta

Vehicle Registration (Okinawa Scooters) ^Open

Me Sushant kumar sahu odisha ke rehne wala hun. meine saraipali, chhattisgarh ke ek show room se okinawa battery scooty kharida **-**-**** ko lekin abhitak mujhe vehicle ki RC nahi diya show room ne....

Dec 06, 2019 by SUSHANTA KUMAR SAHU

Service not done properly (BMW CAR) ^Open

I had given my car for service but the way of service was very bad. In fact, my car was working properly in the past and after service from go mechanic, my car smoothness went away. Lots of negative things are there please take some action agai...

Dec 06, 2019 by Haiderali mansuri

Service warranty and customer service issue (United Motors) ^Open

Sir/Mam I had purchased a vehicle of United Motors named Renegade Commando from the showroom named Shivalaya Colonisers (P)Ltd on **/**/**** costing Rs******. At the time of purchasing many promises were made by the company and showroom regar...

Dec 03, 2019 by SHREYANSH

AMC not provided as promised (Concorde Motors (INDIA) Limited) ^Open

Dear sir, I have purchased Tata Nixon from Tata Motors showroom, Chandanagar in Hyderabad, on **/** **** with registration number TS**GP****. By mistake, I paid ***** extra at the time of purchase as I forgot about the booking amount I paid at ...

Nov 29, 2019 by Mudigonda Rajender

Delivered broken bike after servicing (Gobumpr) ^Open

These guys delivered me the broken bike after servicing and given fake bills, and after complaint they promised to do free service , but they couldn't....

Nov 29, 2019 by Muthu Nathan

Claim issue by HYUNDAI SERVICE CENTRE (Hyundai Service Centre ) ^Open

Dear sir, I have a problem regarding Hyundai service centre. My car is parked in the service centre in a car accident claim. They settled my claim and when I visited the centre to take my car back, there was a brake issue. Then manager Mr Gupta...

Nov 27, 2019 by Deepak jaiswal

DEFECTIVE BMW CAR (Bmw India Pvt Ltd) ^Open

We had bought a BMW ***D Sport-line model in Kolkata, West Bengal India bearing registration number WB**AB **** from OSL Prestige the authorized BMW dealer in Kolkata( ENGINE NUMBER WBA*F*****E******) in the name of PACE INTERNATIONAL. (**...

Nov 23, 2019 by AMAN BAHRI

Claim for Refund on the faulty vehicle (Bmw India Pvt Ltd) ^Open

I bought BMW ***d new vehicle but BMW sold a reconditioned vehicle to us with lots of issues and as a result, I am unable to use the vehicle from May onwards. I have written to them sending letters, emails several times to BMW Financial, BMW Ge...

Nov 22, 2019 by Neetu Agarwal

Advanced Token amount not refunded (ALFA Motors Agrasend Chowk Gandhibagh Nagpur) ^Open

Recently i was searching **+ years old used sedan car with low budget on OLX in Nagpur, And came across with Alpha Motors, Gandhibagh Nagpur, i like a ** years used Verna car and contacted a dealer via olx chat. I visit the place and deal fina...

Nov 18, 2019 by Aashwiin wasnik

Defective faulty product (Truebil (paix Technology Pvt Ltd.)) ^Closed

Just for your record, I took my car to the prescribed workshop on March **, ****, to get the list of issues fixed and I met Truebil representative Mr Sanjay to inspect the car. However, I was advised to bring my car back to the workshop on Marc...

Jul 02, 2019 by Abhijit Sengupta

Service center fraud (Yamaha India) ^Closed

I bought my bike on Dec **th, **** and after six months or so my bike started troubling me with overheating issue and battery issue which are not fixed by two service centres ie., Mettuguda service centre and Uppal service centre which are loca...

Jun 22, 2019 by Rohith Manyam

Non refunding of advance amount (Venkatesh Motors) ^Closed

After locating the Hyundai Verna car through Cardekho website I approached the used car dealer M/s Venkatesh motors at Kolkata on **.**.****. I reached the dealer office in the evening after my office hours. Primarily the car seemed ok however ...

Jun 06, 2019 by MOHIT VASUDEVA

Poor & non skilled service provided by Suzuki motorcycle India (Suzuki Motorcycle India) ^Closed

This complaint regarding the poor service provided by the Suzuki two-wheeler India. Due to poor, irresponsible & non-skilled labour work. My bike facing a serious issue. To resolve the same Suzuki service station asking me to spend around Rs. *...

Jun 01, 2019 by Mohseen Tamboli

Jerk in the scooter (Yamaha Motor) ^Closed

I purchased a Yamaha RayZ scooter from Srijaya Motors, Yelahanka New Town, Bangalore on **/*/****. Within * - * weeks of purchase the vehicle developed jerking issue while riding. I visited the dealer/service centre * times and also raised the ...

May 15, 2019 by Rajesh CK

Car accessories not given (S N Hyundai) ^Closed

I have purchased a car ** months ago. During purchase salesman Sujit Mondal (SN Hyundai Berhampore) promised seat cover, body cover and floor mat will provide (free of cost) to you with this purchase. But he now denied. I have written paper of ...

May 14, 2019 by SANTANU CHANDRA CHANDRA

Bike RC not given by bike showroom (Rajput motors ) ^Closed

I purchased a bike from Rajput motors in the year ****. But they are not giving my RC. I have been visiting their place since above mentioned the year. All the time they ask for my documents and I have submitted plenty of times. They always ens...

May 10, 2019 by Sukhjinder Singh

Car did not transferred on my name as committed (True Value Maruti ) ^Closed

I have bought a second car from Maruti Suzuki. I have been told that the car would be transferred on my name within * months as per True value Policy. Its been * months now. Every time I am getting false commitment even after multiple follow-up...

May 04, 2019 by Ram

Car not repaired (Hyundai Service Centre ) ^Closed

I had given my car mh** Hz **** Santro for regular servicing on * March. After that my car started giving me a lot of problems. I told the company they saw it and started giving me different reasons each time I told them that I have a problem w...

Apr 18, 2019 by Moni navalakha

Refund not received (Cars24) ^Closed

They deal in second-hand cars. They charge me with a service charge of **** Rs which are refundable they told me at that time. My loan is not approved due to some reason and deal cancelled. They told me that they start my return process. But it...

Apr 15, 2019 by Ajit yadav

Asking money for a working part in car (Honda Two Wheelers) ^Closed

Asking Rs. ***** for a working part in the car. This amount is for the part which was fine. Later, showroom itself accepted their mistake....

Apr 15, 2019 by Nilansh jain

Excess amount charged by the service centre (Bharat Benz) ^Closed

On ** Apr ****, me Bharat Benz ke Authorised dealer, Dhingra Trucking Pvt Ltd Karnal me apne vehicle ki service k liye gaya tha. Service k time per unhone Accelerator Pedal install kiya Jis per MRP Rs. **** mentioned tha. Lekin bill me unhone R...

Apr 15, 2019 by Sunil Kumar

Dealer staffs misbehaved and not get proper services (Bajaj Auto) ^Closed

I purchased Bajaj Avenger Street *** bike from Bharat Automobiles, Nayapalli, Bhubaneswar, Odisha on **th April **** which I have legal owner certificate. The bike has not completed its one year and it has faced many problems. Each and every ti...

Apr 14, 2019 by Rakesh Kumar Dash

Not refunded my booking amount yet (Tejaswi Tata Motors) ^Closed

I have been cancelled my booking to purchase Tata Sumo Gold from Tejaswi Tata Motors, the hi-tech city. Where I didn't get my refund amount yet. It's been *.* months now. As per the Tata process, it takes ** working days to refund and which Te...

Apr 12, 2019 by Hari Shankar

Terminated without any reason (Nexa Sandhu Automobiles ) ^Closed

this comlaint is against the general manager of nexa sandhu automobiles (ludhiana) Name of General Manger Mr. Parmod Vohra. He terminate me without any reason. when i discussed this issue with my HR she said we are not giving you salary or an...

May 23, 2018 by KARAN KUMAR