Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Received wrobg design product and one lower arm (99rpm) ^Open

I had ordered for below parts for fiat uno *. FIAT Break booster and break cylinder Received TVS GRILLING booster and break cylinder is wrong design *. Lower arm right and lift both ordered but received only one right side When I Receiv...

May 10, 2021 by Suresh R

Faulty steering (Maruti Suzuki India limited) ^Open

The steering wheel of my Maruti celerio zxi , purchased in September **** and driven **** km , does not re-center itself while driving. At low speeds of ** kmph to high speeds of *** kmph it is completely nonresponsive and does not recenter its...

May 07, 2021 by Shantanu biswas

Package not delivered (Autodivine Com) ^Open

I ordered frontand rear bumper guard for my ecosport on *april but no response from autodivine and won't answer or reply my calls n mails..so pls help...

Apr 17, 2021 by C.Sangle chang

Package not received (Autodivine Com) ^Open

I ordered front and rear bumper guard for my ecosport on *th April but still no response..my last contact with them was on **th and since then have sent so many mail and messages but no response please help me get my money back. Thank you....

Apr 16, 2021 by C.Sangle chang

Fraud Complaint against a car dealer (Gencorp INC) ^Open

I bought a car in Nov '** from GENCORP INC, **-A, Mehar Chand Market, Lodhi Colony, New Delhi, Delhi ******. (regd off). The deal was done at their stockyard in Basement Level-*, MGF Mall, Saket by DEEPAK CHOUDHARY( *****-*****). There were s...

Apr 15, 2021 by Aadityaa Sohan Saini

Refund not Processed in Stipulated Timeline (Zoomcar India Private Limited) ^Open

I booked a zoomcar on November **, **** for two days, I returned the vehicle without any damages within the scheduled time. I paid Rs. **** as security Deposit for the vehicle, it was to be refunded within ** Days of booking completion. Zoomcar...

Mar 17, 2021 by Pranjal Agarwal

Complaint against Tata motors dealer Fortune Cars Pvt ltd against fake commitment (Tata Motors) ^Open

We had book TATA Altroz XT (Midtown Grey) model from Fortune Cars Pvt. Ltd. (Nerul-Navi Mumbai) On *th Jan ****. The representative Mr. Ramesh & his manager Mr. Vasim has given fake commitment while booking the vehicle as they will deliver the ...

Mar 11, 2021 by Vignesh Mokal

PCM part not replaced in warranty and fix not applied correctly (Talera Automobiles Private Limited) ^Open

PCM(Ford Figo part) replaced on **th Dec ****. I paid amount of ₹*****/- It was short circuited on *th Jan ****(this is how Ford claims). Well, I was not given reason of non-Ford battery in first place on **th Dec ****. They are giving non-Fo...

Jan 28, 2021 by Nandkumar Tekale

Order not dispatched not refunding (Mahadevtyres com) ^Open

Placed an order on mahadevtyres.com and they don't want to send the product or refund the money.when placing the oder I have left my number to call back to know whether it is in stock or not and within seconds they called me and pretented as if...

Jan 26, 2021 by Gaddam nagarjun

Payment done but no booking (ZoomCar) ^Open

I paid a amount through online for car booking. The amount debited but no booking is done by zoomcar....

Jan 24, 2021 by D g sai Charan

I am being charged the hiked prices instead of the previous ones (Malwa Automobiles Private Limited) ^Open

Respected Sir/Ma'am, I am Karan Chaudhary (s/o of Beena Chaudhary). I am writing to you for a concern regarding the increase in prices of TATA cars. I booked a TATA ALTROZ XE PETROL model on the **st of January **** from Malwa Automobiles Pv...

Jan 24, 2021 by Karan Chaudhary

Zoomcar refund is not processed (Zoomcar India Private Limited) ^Open

I have made two bookings in October and one is completed and another one is cancelled for those two bookings Zoomcar commited refund for Rs.**** and SLA for refund is ** days . But now it crossed more than * months since I have not received my...

Jan 19, 2021 by KARTHIKEYAN

Refund for 3 bookings pending (Zoomcar India Private Limited) ^Open

I had booked zoomcar in December **** and cancelled it twice for which refund is not given. Third booking was the actual and from there fuel refund is pending. So, a total of * bookings amount is pending for refund and zoomcar is not respondi...

Jan 17, 2021 by Shikha

Suzuki bike engine issue (Pacholi Suzuki) ^Open

I wish to complain about GIXXER SF *** Engine No BGA*-****** that I purchased on **/October /**** from Pacholi Suzuki ( Gurgaon) I am complaining because the bike doesn’t respond to the self start button like the engine doesn’t get st...

Dec 31, 2020 by Himanshu Falswal

Refund Not Processed (Zoom Car India Pvt Ltd) ^Open

I booked a Swift AT for a day on **th August for **th September and later cancelled it due to personal reasons. As per the company policy my refund should have been processed in ** days but that did not happen. I made number of calls and wrote ...

Dec 25, 2020 by Sai Chetan Pathi

Jawa Unity Motors Fraud (Jawa Bike) ^Open

I have purchased Jawa bike on **/**/**** from Unity Motors Aurangabad.We have paid the *,**,***/- on **/**/**** and also booking amount *****/- on **/**/**** and took bike delivery on **th october. While taking delivery THEY said RTO registr...

Dec 22, 2020 by Swapnil Santosh Kulkarni

Pending refund (Zoomcar India Private Limited) ^Open

I have booked car on Zoom car on Nov ** and cancelled it on Nov ** via my credit card, i tried to contact customer care multiple times but couldn't reach them and sent many mails and no reply for those too and it has been a month now awaiting f...

Dec 16, 2020 by Sridhar reddy survi

Vehicle Not Delivered on Promised Date (Kia Motors India Private Limited) ^Open

I Booked A KIA Seltos HTX Petrol White On **th Day Of October **** With A Booking Amount Of Rs **,*** Paid In Cash. The Dealer Promised Us To Deliver Vehicle On Or Before **th November ****(Dhanteras) But Till Date (**th December ****) My Vehic...

Dec 15, 2020 by Amardeep Singh Anand

Non receipt of Registration Certificate of new car (Road Transport Office Amritsar) ^Open

I have purchased a new car on **-**-****. I have been issued Provisional Registration Certificate PB**EA**** which was valid upto **-**-****. Till date I have not been issued a regular Registration Certificate (RC) as on **-**-****. As per r...

Dec 13, 2020 by CHARANJIT SINGH

Refund not processed since 02Nov2020 (ZoomCar) ^Open

I availed Zoomcar service from **Oct to ** Nov and they took deposit of INR **** that was suppose to be refunded at end of trip. it has been more than * weeks and I have been trying to reach to them multiple times through their app and customer...

Dec 12, 2020 by Arunabh Srivastava

Damage Major part my car hyundai service center (Hyundai Service Centre ) ^Closed

Damage to car major part This mail is in reference to my car given for a specific purpose but the service center damaged a major part of the car. I gave my car for car AC sensor as it was already been not working due to previous reasons ...

Aug 31, 2020 by Vijay Arora

Incomplete service received (Go Mechanic ) ^Closed

Gomechanic.in *.* **% *,*** Votes *.*K Followers EDIT REVIEW Summary Gomechanic.in SERVICE & SUPPORT: INFORMATION DEPTH: CONTENT: USER FRIENDLY: TIME TO LOAD: Beginner Sandeep * hrs *...

Aug 30, 2020 by Sandeep Kumar

Refund not received (Zoom Car India Pvt Ltd) ^Closed

I cancelled my booking **th may, but I didn't receive my refund. Actually zoomcar refund policy * to max ** days, but almost * months gone ...

Aug 24, 2020 by Hari S

Fake bike seller (Ktm 200) ^Closed

In Olx, i seen an add about duke ***..That was priced about a **,***... And i deal with him for **,***.And he is Tell that send a *,*** for transport fee. I paid, but still i didn't get the bike. ...

Aug 24, 2020 by M Durga Charan

Refund amount (Zoomcar Private Limited) ^Closed

Im paid the subscription amount on till **/**/**** did not car received but cancel zap subscription refunded amount not received...

Aug 24, 2020 by P.yadagiri

No Refund by Zoomcar for more than 3 Months (Zoomcar India Private Limited) ^Closed

I had done a Booking with Zoomcar on **-**-**** vide Booking ID # JPS*NGJ*J and paid ₹ **,*** for scheduled Car Rental Service from **-**-** to **-**-****.Due to Covid-** scenario, I had cancelled the Booking well in advance on **-**-**** and...

Aug 24, 2020 by Saurabh Dadhich

Cheating and Not disclosing complete information (Cars 24) ^Closed

I am a Cars** customer, who bought a Hyundai i** Sports **** model from you. It was delivered on *th August ****. On *th August, I noticed issue with the *th gear of the car. On checking (at Hyundai Service Centre) they informed that the *th g...

Aug 24, 2020 by Abdul Samad Shaikh

New vehicle price fraud (SUZUKI TVS DEALER opposite to khangri petrol pump daragaon gangtok) ^Closed

Ex-showroom price is **,*** rs/- more in gangtok dealership as compare to siliguri dealership. They are taking full advantage of this PENDEMIC situation, which is not good at all....

Aug 20, 2020 by Karma bhutia

Bike manufacturing defect and no proper solution provided (TVS Apache) ^Closed

I have brought my apache rtr*** *v bike at moolakadi sbm showroom from day one I have facing many problems in my bike like engine noise sensor problem and lot of vibration and heating issues when I complaint to tvs customer care services they t...

Aug 19, 2020 by Jayaraj. R

Refund cancelled (Irontech two wheeler cover for Hero) ^Closed

I have purchased Irontech two wheeler cover for Hero on **th july ****. Due to poor quality and wrong product is delivered I have returned the product and return is approved. Return product is not getting picked up because they said there is ...

Aug 19, 2020 by Jabar V A

Sold damaged bike (HONDA 2 WHEELARS INDIA) ^Closed

On **/**/****, I have bought a Honda UNICORN at Sri R.K. Honda showroom (dealer code AP******),Rajahmundry, East godavari .A.P. After first servicing, immediately, I noticed that there was a failure of the battery as well as leakage of oil. W...

Aug 18, 2020 by D.s v. Abhishek

Deposit remaining money for vehicle deliver (Hero Honda Splendor) ^Closed

Good morning, today morning I got a call from a person saying that please pay remaining amount for vehicle deliver purpose and then we will deliver vehicle to your address. Payment **** ( fifteen hundred and one rupee ) paid through google pay...

Aug 17, 2020 by Sahil kumar

Service not recieved (Charan Motor Driving School) ^Closed

I have paid Rs.**** for driving license training. They did not provide full training and not receiving calls or text. Their office address is No ***, **th Cross, **th Main Rd, JP Nagar *th Phase, J. P. Nagar, Bengaluru, Karnataka ****** The ...

Aug 17, 2020 by Debojit Banerjee

Deposit refund not received yet (ZoomCar) ^Closed

I booked a zoomcar on **th July. It's been a month now and I still didn't receive the refund of the deposit yet. It's been a month now, and any emails to them have been in vain. Their customer care number is also not reachable. This is very un...

Aug 15, 2020 by Muhammad Tabish

Refund not received its been more than 4 months (Zoomcar India Private Limited) ^Closed

I booked a car (JPS*NK***) for jun*th .due to lock down ,I cancelled by booking on April * Nd or * rd. Earlier when I tried contacting them,they used to answer but later on ,they aren't answering to any of my calls and emails .I should get a re...

Aug 15, 2020 by Shanmukh sai

Improper Service (Cars 24) ^Closed

I have enrolled for online appointment for valuation of my car for selling. The service promised during enrolment was to provide quotation & price post inspection. It has been more than a week, there is no response from the company on email rem...

Aug 14, 2020 by Gyanender

Fraud post (Second hand vehicle scooty ) ^Closed

In Quicker, second hand vehicle selling platform a honda activa BS-IV *G under price of Rs ***** by name of BIJENDERA on several places, but when we are reached at his located palce then he asked for Rs **** as a gate pass (this the first stage...

Aug 03, 2020 by Ajit Singh

Refund and security deposit not received (Zoom Car India Pvt Ltd) ^Closed

I did * bookings on July * and ends at July * .... And I have cancelled * booking from it...... And within minutes I cancelled it but not received my refund till now... And another booking completed and ride also completed till now I doesn't ...

Aug 02, 2020 by Vivek ratna

Refund not received (Zoomcar India Private Limited) ^Closed

I had booked a self drive car from Zoomcar for a ride on ** Jun. Due to change in plans I had to cancel the booking and refund was generated on ** Jun **. Further I booked a fresh ride for ** Jun and finished my booking on ** Jun. Another ref...

Aug 01, 2020 by AH Naqvi

Refund pending (Zoomcar India Private Limited) ^Closed

Booking is cancelled bt refund is pending from * months no updates ...

Jul 27, 2020 by Shubham Dubey