How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
I had purchased a brand new Wagon-R LXI CNG (O) from Maruti Suzuki authorize dealer ‘Kataria Auto Mobile’ Dariapur Ahmedabad Gujrat Location **th of October -**. I have paid Rs. ****** extra for this model as it was equipped one extra airba...
Mar 13, 2020 by Samrat Singh arya
Dear Sir/ Ma'am, Greetings of the Day...... My submissions are as following: *. I purchased a new Hyundai Xcent S Car from Pawan Hyundai (Pawan Autowheels Pvt. Ltd.) Ghaziabad on **th January, **** bearing Chasis No. MALA***CLKM******, R...
Mar 12, 2020 by AJAY KUMAR
I Mr Balaram Lakra have purchased a car Renault kwid RXL model from OM DURGA MOTORS PVT.LTD Rourkela odisha on **/**/****. So my vehicle registration should be from Rourkela RTO but the dealer is saying by mistakenly the vehicle is registered ...
Mar 10, 2020 by BALARAM LAKRA
Since the purchase, I have taken the New Himalayan Motorcycle to service center a few times to check the suspension issue and engine noise. Over the time there has been multiple escalation at Support end as well as service center. But nothing h...
Mar 08, 2020 by Raj Kedari
This is Debdatta Marik owner of a Suzuki Access *** from the day of **th August, ****. I bought it from my nearest dealer Rohini Suzuki, Baruipur, Kolkata, West Bengal. From the second month of using my new Suzuki vehicle I am facing a strange ...
Mar 03, 2020 by Debdatta marik
I had booked a car through Voler in the month of November ****, and paid **** as security deposit. When I returned the car, it had more fuel than when I had rented it. Therefore, as per policy they also owe me the extra fuel cost. It has been ...
Feb 28, 2020 by Rohit Kumar
I met the seller, Mr. Gaurav (owner of Autosoultion - Gurgaon), through OLX. I visited his home/garage on Feb **. I inspected the car & took the test drive of XUV ***. I checked the car, documents and took photos. I agreed to buy the car in INR...
Feb 27, 2020 by Pankaj Jain
The Car Ford Figo met with a Road accident. Truck fell on it. No personal injuries ... The car got damaged beyond repairs. Ford dealer Talera Ford Pune tried to repair it though it was beyond it's capacity. Recovered Rs. *.**/- lacs from Me & I...
Feb 27, 2020 by Kiran Panditrao
I purchased * tyres of Pirelli make from millivisions marketing pvt ltd for an Audi car on **-**-****. On **-**-** one tyre bursted while driving on a highway and when complained the company gave a reply stating it is due to impact and does not...
Feb 27, 2020 by Aaa auto center
I purchased a maruti automatic Alto recently not even driven ***** km amt accutator is not working. The part is costing more than the car. ...
Feb 22, 2020 by Akshay
This complaint is from a very patient but utterly Harassed customer of Tata Motors & Hemkund Tata Wazirpur, Delhi. Unfortunately, I had planned to buy a Tata Nexon XMA - AMT(Automatic) Diesel car a year ago in December **** from Hemkund Tat...
Feb 17, 2020 by Raj Nair
This is vineet kumar.One week ago i planned to buy * Bharat Benz **** trucks.so for tht i asked my near by dealer Anand trucking.then their sales executive said me as per govt.notifctaion we have to sale our BS* stocks before ** Feb n we are no...
Feb 14, 2020 by Vineet Kumar
Hi I have given bike service and i informed that bike is having pumping problem, and they written the complaint and finally claimed the bill amount of **** and gave discount through AMC and I paid ****/-. but after one day the bike gave me trou...
Feb 13, 2020 by Gunamanikyam Anil Kumar
I purchased a two wheeler from Yamaha Authorised dealer. While buying the product I requested them for a choice registration number and paid extra amount for the same. It was not a fancy number (could be difficult to get), but an easily availab...
Feb 09, 2020 by Ravi Gujar
I booked a zoomcar with booking I'd (JPS***LS*) applying a promocode "newpun****" which got applied and I got the discount and paid the rest amount and I got the confirmation mail and messages but after two days when I had already booked fligh...
Feb 06, 2020 by Hitesh Mohnot
I had purchased car Creta *.* SX CRDi AT from Soham motors, Aurangabad, Maharashtra in last month ( **/**/****). But I regret to inform you that as per the car brochure/ manual, the car is not delivered with Diamond cut alloy wheels. As the car...
Jan 31, 2020 by DEELIP N SAWANT
I BOUGHT A NEW CAR POLO GT TSI FROM GURUGRAM ON ** DECEMBER ****. ON ** JANUARY **** AT **:** AM I WAS COMING BACK TO HOME AND MY CAR ENGINE GOT FAILED AT *** KMS ONLY....
Jan 25, 2020 by GURSAHIB SINGH DEOL
I had given my car for denting and painting to Gomechanic, it was told to me that all the dents will be covered and paint quality will be good.. also was told that there will be a guarantee of * years in case of any issue with paint.. I started...
Jan 24, 2020 by Swapnil
I purchased one Mahindra FB *.* T Pick up on **.**.**** from Pothens Mahindra, Dealer, Mahindra & Mahindra, Kollam(Quilon), Kerala. I registered the vehicle on **.**.**** in Kottarakara SRTO. Today is the **th day when I registered my vehicle. ...
Jan 18, 2020 by Jaferkhan.R.U
I booked rental car in Voler Cars through online on **-**-**** and date of journey is on *-**-****, but on **-**-**** his booking was canceled then I had inquired about this issue and they told your booking was canceled due to that car was acci...
Jan 10, 2020 by Nikhil Kulkarni
How to file a complaint against Company?