Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
Most Common Issue Reported for Automobiles Complaints
I purchased a car from Truebil Powai on **th September **** a Maruti Suzuki Celerio. At that time I was promised that the car would be transferred to my name and RC would be delivered to my home. It's been * years I've been following up with th...
Oct 07, 2020 by Vibhuti Bane
My name is ankit sharma. My booking ID is...JPS*NDSWP I've booked a car from zoomcar.com and they asked me to deposit **** as a refundable security deposit amount. In terms and conditions there is mentioned that the security amount will be re...
Oct 07, 2020 by Ankit sharma
I sent my car KIA SELTOS to SHREENATH Andheri, Mumbai for first servicing and my advisor sent me pictures of brake pads totally rusted and need to be changed as it was risky to drive the car in that condition. The advisor & his manager agreed t...
Oct 06, 2020 by Rajesh Shetty
My self Ranjeet kumar Choudhary . I am a Banker . I have my own vehicle Renault Duster BR**DF- **** is the registration no of my vehicle. My vehicle met accident during lockdown dt **-**-****. We have immediately lodged complain with Insurance ...
Oct 06, 2020 by Ranjeet Kumar Choudhary
Refund for * booking is not yet initiated . *st Booking is on July **** which is fuel Refund- (Booking ID : JPS*N**LK) - Rs***/- *nd booking is on September **** which is cancelled booking (Booking ID : JPS*NE*** - Rs.***/- *rd booking i...
Oct 05, 2020 by Aswanth
i have bought a new bike on ** March **** from Devi Motors (Main Road Mallekan Sirsa Haryana ******) but due to covid-** i did not register this bike becasue all Govt. offices were closed. So when open offices i tried to register my bike but ...
Oct 03, 2020 by Chandram
Cancelled my booking on Aug *rd ****. I should have received my refund of Rs. **, *** from my two bookings Booking IDs: JPS*N*GG* and JPS*N*GUX But till today I have not received my refund. On calling customer care everytime they ask to wai...
Sep 21, 2020 by sandeep bisoyi
on the last week week of July due to heavy rainfall water entered in the bonnet of our car ford figo and anyhow we reached home.On the next day we informed service centre they came pulled the car out from our house and charged rs**** and also ...
Sep 15, 2020 by tubul paul
I have made * bookings with Zoomcar on Feb ** and ** with an offer for ***% refund on cancellation. However Zoomcar is not returning my money post cancellations. Everytime I called them got response as it will be credited in * weeks. I have rai...
Sep 14, 2020 by Umesh Khot
I had book my trip from Ahmedabad on November ** **** for ** april ****, unfortunately lock down happen in india so i cancelled my booking after i cancelled i didn't ask any thing till * months because every reputed. I have contact via ...
Sep 14, 2020 by Devendra barvadia
I haven't received my zoomcar refund of **** INR , it's been more than ** days ,However now I am not able to connect customer care as well ,also I have sent requests in help and support which is in the app but I didn't receive any kind of respo...
Sep 12, 2020 by Sandeep Kumar
let me showcase the report , I visited (*rd sep **** ) to prestige service centre , entered with my car at prestige premises , greeted well by Mr Aditya Nayak and He aligned one supervisor Mr Mohan to check my car , he checked and said that en...
Sep 07, 2020 by Yatinder Kehar
I gave my car for service to chandra hyundai service centre lakshmi mills. My car had a clutch problem and required check up for the same. I even told to give a car wash and blow inside the car. When i received my car i only noticed a crack on...
Aug 28, 2020 by Sudha sankari
I have bought my scooty in the month of February **** . After * months started repairs then i took the scooty to service center they said some problems i have paid for that.upto **** And after .. * months my scooty is not working . The i w...
Aug 27, 2020 by Gouse khan
Due to lockdown bike servicing was not possible but service centre send me a message that my PAID service is due on **/**/** so visit and avail the service but when visit they refused to attain and replied that we send for PAY service. Please...
Aug 24, 2020 by RAJESH KR OJHA
I would like to submit that My vehicle bearing no.AP**AN **** is having rear shock absorber problem and given to Modi Motors, RP Road, Secunderabad, even though i replaced shock absorbers once and the problem repeated again and hence given to ...
Aug 24, 2020 by G L SRIDHAR
I am paying daily toll charges from last many years at TCIL toll plaza bhawanigarh Majhi but the road remains in very poor condition from very long time, many accidents occurred on that road due to damaged road. Also my car damaged many times b...
Aug 24, 2020 by Pardeep Singh
I Try to do my DL through online that takes me Driving Wala HR Consultancy Services & i paid throgh my debit card from Citi Bank. after the next day i am trying to call the numbet no responce & also No action taken my application it is not sh...
Aug 20, 2020 by Vasudeva PN
Ajay Matele <firstname.lastname@example.org> Attachments *:** PM (* minutes ago) to support.in, me DATE: **th August, ****. Time: *:** PM MY NAME: Ajay Matele Location: Kalyan West, Mumbai I have booked Ola for my * month pregnant wife a...
Aug 20, 2020 by AJAY MATELE
I had bought Royal Enfield Himalayan BS* in May ****. It was performing well for some *-* months, then i started facing issues in my cone set & i raised a complaint in service center multiple times still they are unable to fix it. Because of th...
Aug 17, 2020 by vineet chavan