Automobiles complaints, vehicle complaints in India

Automobiles Complaints

Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.

According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.

Famous Automobile Companies of India

The leading automobile companies in India include:

Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.

Most Common Automobiles Complaints

The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:

- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.

How to resolve Automobile Complaints?

So how can an individual file a vehicle complaint? Keep on reading to know more.

1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :

Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500

However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.

So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.

2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.

3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/

We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.

We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.

Most Common Issue Reported for Automobiles Complaints

Issue Unresolved

No service under Warranty

Charging more money

Bad Customer support

Vehicle registration issues

Faulty vehicle sold

Old model sold

Fraud Complaint against a car dealer (Gencorp INC) ^Open

I bought a car in Nov '** from GENCORP INC, **-A, Mehar Chand Market, Lodhi Colony, New Delhi, Delhi ******. (regd off). The deal was done at their stockyard in Basement Level-*, MGF Mall, Saket by DEEPAK CHOUDHARY( *****-*****). There were s...

Apr 15, 2021 by Aadityaa Sohan Saini

Refund not Processed in Stipulated Timeline (Zoomcar India Private Limited) ^Open

I booked a zoomcar on November **, **** for two days, I returned the vehicle without any damages within the scheduled time. I paid Rs. **** as security Deposit for the vehicle, it was to be refunded within ** Days of booking completion. Zoomcar...

Mar 17, 2021 by Pranjal Agarwal

Complaint against Tata motors dealer Fortune Cars Pvt ltd against fake commitment (Tata Motors) ^Open

We had book TATA Altroz XT (Midtown Grey) model from Fortune Cars Pvt. Ltd. (Nerul-Navi Mumbai) On *th Jan ****. The representative Mr. Ramesh & his manager Mr. Vasim has given fake commitment while booking the vehicle as they will deliver the ...

Mar 11, 2021 by Vignesh Mokal

PCM part not replaced in warranty and fix not applied correctly (Talera Automobiles Private Limited) ^Open

PCM(Ford Figo part) replaced on **th Dec ****. I paid amount of ₹*****/- It was short circuited on *th Jan ****(this is how Ford claims). Well, I was not given reason of non-Ford battery in first place on **th Dec ****. They are giving non-Fo...

Jan 28, 2021 by Nandkumar Tekale

Order not dispatched not refunding (Mahadevtyres com) ^Open

Placed an order on mahadevtyres.com and they don't want to send the product or refund the money.when placing the oder I have left my number to call back to know whether it is in stock or not and within seconds they called me and pretented as if...

Jan 26, 2021 by Gaddam nagarjun

Payment done but no booking (ZoomCar) ^Open

I paid a amount through online for car booking. The amount debited but no booking is done by zoomcar....

Jan 24, 2021 by D g sai Charan

I am being charged the hiked prices instead of the previous ones (Malwa Automobiles Private Limited) ^Open

Respected Sir/Ma'am, I am Karan Chaudhary (s/o of Beena Chaudhary). I am writing to you for a concern regarding the increase in prices of TATA cars. I booked a TATA ALTROZ XE PETROL model on the **st of January **** from Malwa Automobiles Pv...

Jan 24, 2021 by Karan Chaudhary

Zoomcar refund is not processed (Zoomcar India Private Limited) ^Open

I have made two bookings in October and one is completed and another one is cancelled for those two bookings Zoomcar commited refund for Rs.**** and SLA for refund is ** days . But now it crossed more than * months since I have not received my...

Jan 19, 2021 by KARTHIKEYAN

Refund for 3 bookings pending (Zoomcar India Private Limited) ^Open

I had booked zoomcar in December **** and cancelled it twice for which refund is not given. Third booking was the actual and from there fuel refund is pending. So, a total of * bookings amount is pending for refund and zoomcar is not respondi...

Jan 17, 2021 by Shikha

Suzuki bike engine issue (Pacholi Suzuki) ^Open

I wish to complain about GIXXER SF *** Engine No BGA*-****** that I purchased on **/October /**** from Pacholi Suzuki ( Gurgaon) I am complaining because the bike doesn’t respond to the self start button like the engine doesn’t get st...

Dec 31, 2020 by Himanshu Falswal

Refund Not Processed (Zoom Car India Pvt Ltd) ^Open

I booked a Swift AT for a day on **th August for **th September and later cancelled it due to personal reasons. As per the company policy my refund should have been processed in ** days but that did not happen. I made number of calls and wrote ...

Dec 25, 2020 by Sai Chetan Pathi

Jawa Unity Motors Fraud (Jawa Bike) ^Open

I have purchased Jawa bike on **/**/**** from Unity Motors Aurangabad.We have paid the *,**,***/- on **/**/**** and also booking amount *****/- on **/**/**** and took bike delivery on **th october. While taking delivery THEY said RTO registr...

Dec 22, 2020 by Swapnil Santosh Kulkarni

Pending refund (Zoomcar India Private Limited) ^Open

I have booked car on Zoom car on Nov ** and cancelled it on Nov ** via my credit card, i tried to contact customer care multiple times but couldn't reach them and sent many mails and no reply for those too and it has been a month now awaiting f...

Dec 16, 2020 by Sridhar reddy survi

Vehicle Not Delivered on Promised Date (Kia Motors India Private Limited) ^Open

I Booked A KIA Seltos HTX Petrol White On **th Day Of October **** With A Booking Amount Of Rs **,*** Paid In Cash. The Dealer Promised Us To Deliver Vehicle On Or Before **th November ****(Dhanteras) But Till Date (**th December ****) My Vehic...

Dec 15, 2020 by Amardeep Singh Anand

Non receipt of Registration Certificate of new car (Road Transport Office Amritsar) ^Open

I have purchased a new car on **-**-****. I have been issued Provisional Registration Certificate PB**EA**** which was valid upto **-**-****. Till date I have not been issued a regular Registration Certificate (RC) as on **-**-****. As per r...

Dec 13, 2020 by CHARANJIT SINGH

Refund not processed since 02Nov2020 (ZoomCar) ^Open

I availed Zoomcar service from **Oct to ** Nov and they took deposit of INR **** that was suppose to be refunded at end of trip. it has been more than * weeks and I have been trying to reach to them multiple times through their app and customer...

Dec 12, 2020 by Arunabh Srivastava

Fraudulent service by SELECT Cars Chandanagar of TATA motors (Tata Motors) ^Open

We recently purchased TATA Nexon XM model car during month of October **** from one of it's dealers at SELECT Cars located at Chandanagar and unfortunate incident occurred while driving the car in city, where a small dent formed near the bumpe...

Dec 08, 2020 by D Ashok Kumar

Defected Car delivered by MG Hector (Morris garages) ^Open

I have bought MG Hector Sharp (Diesel) model on dated ** September ****, and I am facing problems in this car from the very first day. List of Problems: *. Noise on Drive Side front door *. Noise on Driver Side front door glass *. Car ali...

Dec 07, 2020 by Abhishek Gupta

Faulty Costly SUV car broke down in 15 days (Tata Motors Ltd) ^Open

I bought Tata Harrier Top variant on oct **,****. Drove ***kms and I saw a fault symbol on display of screen so I went to Dealer who took a test drive and within ***m of the showroom, it broke down and never started. The vehicle has no number ...

Dec 05, 2020 by Jay Vora

Hero Glamour (Hero Motor Corp) ^Open

This is to bring to your notice that I have purchased a new motor bike Hero Glamour B* Brand New Vehicle with Chasis No : MBLJAW***LGJ***** , AP : ** WX TR**** from sub dealer M/s Sri Chitti Automobiles Nidadavole ******on **-Oct-** and ...

Dec 04, 2020 by SNH Prasad Nidadavolu