E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Refund not received (Amazon) Open
I have returned my oneplus * pro mobile and the cost is ***** rupees. I have self returned the mobile through DTDC courier service. My product has been successfully delivered to amazon but when I contacted them for refund amazon is saying that ...
Dec 16, 2019 by Virendra kumar kochar
Package not delivered (PayTM) Open
I ordered for a FastTag from Paytm on ** November ****. My order ID is: ********** and my mobile number is **********. It has been more than ** days but the dates are being extended day by day. I have also contacted the Paytm Customer Care man...
Dec 16, 2019 by Maneet Bhatiya
Fraudulent Transaction Issue (PayTM) Open
Message* Dear PAYTM customer your Paytm KYC has expired. Contact customer care No- ********** immediately. Your account will be Blocked within ** hours. Thank you PAYTM TEAM. I called on this number yesterday, but it was not reachable. In th...
Dec 15, 2019 by HIMANSHU PRADEEP KOTECHA
Denying my 100 cashback (Growfitter Com) Open
This complaint is regarding my ***%cashback offer by the said company. the offer goes like this, It claims to provide a ***% cash on gym memberships if u attend the gym for a minimum of *** days and have to workout for atleast **mins by checki...
Dec 15, 2019 by Jitendra Betediya
Earphones not working (Noise) Open
I purchased two earphones from amazon (Noise shots X* Charge and Noise X* bass). Within a month, both of them are not working. This means they are selling inferior quality products. One of the earphones I sent back to the company, but no respon...
Dec 14, 2019 by Vidit goyal
Getting a wrong product (SHOPNIK SOUNDMONK IN EKART) Open
I ordered combo pack of go noise airpods and color fit pro smart watch but i get the something local watch this is so rediculus its a froad with me i want my money back as possible as soon. ...
Dec 14, 2019 by Rahul Chaudhari
Issue on product (Jbl BLUETOOTH Speaker ) Open
मैंने jbl pulse* खरीदा है जो कि उसमें प्रॉब्लम आ गया है और warrenty में है फिर मैंने box को jbl के service सेंटर भेजा ...
Dec 14, 2019 by Yugal Raj Choudhary
Cyber crime (Welcometocasesworld) Open
Hi sir i have ordered a mobile case Rs *** and i have send the money and again he told me to send Rs *** shipping charge and again i have send the money via gpay and he asked me to send screenshot of payment and I have send the screenshot to hi...
Dec 14, 2019 by Thoufiq Ibrahim
Online fraud weightmanagement products (gkbazar in) Open
Ordered and received products are different Ordered Forever living products to a given number in the webpage of FLP banjarahills, hyderabad ********** on **/nov/**** received *toothpastes&cheap protien which are not worth of Rs.****/-even a...
Dec 14, 2019 by Meghanath jakkamputi
No refund issued for failed online transaction (Flipkart) Open
On April *th ****, while trying to buy a tab from honour through the flipkart site, there was some error and I got redirected from the payment gateway. The order wasn't made and the item was still in the cart. A bank sms was received at the sa...
Dec 13, 2019 by Karthika Jayasimhan
Account suspended without any reason (Myntra Design Pvt Ltd, online shopping portal, AKR Tech Park, B block, Krishna Reddy Industrial Area, 7th Mile, Kudlu Gate, Bangalore 560068) Open
Without any intimation my account is suspended I bought many items, and I am asking for a proper reason for blocking my account , what was this actually if they had mentioned the reason that would be fine for me, but many items I bought and loy...
Dec 13, 2019 by Praveen
Account deactivated by Myntra (Myntra) Open
I have been a loyal customer of myntra from the last * years and have done a lot of shopping with them. Experience has been good throughout until recently when I found out that my account has been suspended for no fault of mine. When I contacte...
Dec 12, 2019 by Shiv nandan khetan
Delivered wrong item (Zepwear store) Open
Hi, The fraud website "Zepwear store" I've ordered a Smart watch on * Dec ****, **:** am. & the order was delivered without any tracking information... & I just received a message from courier company that the order will be delivered today...
Dec 12, 2019 by Fareed
Parcel not delivered after the payment and blocked the number (Princess you fb page) Open
I have ordered my dress on **th Nov'** from the WhatsApp number given on Facebook page of Princess you which is +************. I was asked to do the full payment in advance to get it deliver in week or so. I did my full payment through Paytm nu...
Dec 12, 2019 by Surabhi agrawal
Replacement of mobile phone (Redmi) Open
Dear sir, I ch.kalyan purchased Redmi note * pro online from amazon. When the mobile was operating after the updated version I am unable to receive the incoming calls when I approached the customer servicing center they said it was motherboard...
Dec 12, 2019 by Chintanur Kalyan
Package not delivered and money not returned (Amazon .in) Open
I ordered few items from Amazon on * December ****. I am amazon Prime member and the prime membership allow user to opt for preferred delivery time selection. I selected the delivery on * December **** (*AM to **AM). I got the SMS saying your o...
Dec 11, 2019 by Abhijit Dilip Khadilkar
Different cheap Quality product Delivered (Kurtistore) Open
Order Details: Content: Kurtis(combo- Red,Black) Price: **** Received On: ** NOV Issue: Leastttt Quality and Different Product Contacted the Seller : ** NOV First Replied : * Dec Resolved or Not: Not at all I am seriously fed up with ...
Dec 11, 2019 by Reddy Isireddy
Paytm fasttag not delivered (PayTM) Open
I have not received the delivery of fasttag of order number (**********) which I ordered on **th November . I have raised a complaint (*********) . I was assured I will receive courier details within ** hours . I have called many times after th...
Dec 11, 2019 by Sandeep Goswami
Item not delivered (Myntra) Open
I have ordered blink - go camo black fitness wearable band on **.**.**** with order no. *******-*******-*******. They delivered the same on **.**.****. but after opening the packet it was found that packet was empty. There was nothing inside t...
Dec 10, 2019 by Vivek kumar
Flipkart Refund not provided for failed transaction (Flipkart) Open
Hi, I've made a purchase of a wrangler jean from Flipkart. The payment mode was cash on delivery. I made the payment on **th October, **** through UPI from my Kotak account where the money got debited but the transaction didn't go through. The ...
Dec 10, 2019 by Varun
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's