E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Agreed refund not given by zomoto (Zomoto) Open
On **.**.** I was trying to find good deals in zomoto app, I was unaware order was taken suddenly and payment was deducted from the patym liked with out any consent. Immediately I tried to cancel but the site was not user-friendly to cancel,...
Dec 01, 2019 by Sara
Unable to return Product due to insider points taken mistakenly (Myntra) Open
By mistake, I have collected the myntra insider points and now I am not able to return the product. Kindly help with this ...
Dec 01, 2019 by Prashanth
Pakcage not delivered (Dmire. Com) Open
I ordered trolley bag set of * priced rs**** and i paid it online. Bt its been * months yet no product is recieved neither any reply against my mails. And no contact also given. Product was showing it is shipped bt now even website is not being...
Dec 01, 2019 by Lalit Raichura
No Refund provided as Promised (Assistocareer.com) Open
Assistocareer.com has looted *, **, *** rupees (One lakh thirty nine thousand five and twenty seven rupees) in total from me in aug'** (From *th to **th aug'**) towards an international job offer. I have sent about *** mails to them. No reply. ...
Dec 01, 2019 by L.Jayadeva
Fake site and fake product delivered (Soundmonks in ) Open
I have ordered a combo of noise smartwatch and earbuds for worth ****/-. Obviously, when we see a good deal, we will definitely try to get that but here when I ordered I have received a fake product which is a local fit band with local earphone...
Dec 01, 2019 by Mohit Chandra
Return pickup problem (Amazon .in) Open
Mobile samsung galaxym**s,order no ***-*******-*******, nobody come for pickup ,everytime they say tomorrow boy will come for return, everytime make fool of me, I am harrassed by Amazon, I am waiting for * month and listening same story from...
Dec 01, 2019 by Narpender
Defective product delivered (onlyvalley.com) Open
Hello Voxya Team, I got the product from https://www.onlyvalley.com/, but the product is not working. So I would like to return the product, but I am unable to find the return/replacement link. Contacted their email, there is no option to re...
Dec 01, 2019 by Muhammed Salim
Sugdeal order not confirmed after payment (Sugdeal com ) Open
I have placed the order for redmi k** and i pay through my upi id but there is no update after that.. Plzz support me to resolve this.. ...
Dec 01, 2019 by Naveen Arumugam
Wrong delivery of food (Ubereats) Open
I ordered for vegetarian items but they sent me non Vegetarian food. I'm a vegetarian ...
Dec 01, 2019 by Alisha bhagat
Faulty product delivered (Daddydrones In) Open
I have ordered a drone for Rs. **** from the website www.daddydrones.in. OrderNo. #**** They sent me a faulty product without battery, broken camera, missing items and now they are not responding to my phone calls or emails. In fact they have ...
Dec 01, 2019 by Alfred Kingsly
Product was not delivered My cash was not refunded (Amazon) Open
I ordered a mini sewing machine on amazon on */**/** for Rs ***, then Paid online. but till date no delivered and not refunded. i send messages multiple times but no response.....
Nov 30, 2019 by Joseph Soloman
Insurance rejected by lame excuse (One assist ) Open
My Mobile Note * Was Breaked Due To Passing My Mobile To Friend It Just Simply Slipped From Hand Accidentally. There Was Mention In A Site If A Phone Slipped From Hand It Will Be Be Covered In Insurance But They Rejected It, After Multiple Time...
Nov 29, 2019 by Rahul Sankhala
Club Factory App Return and Refund Issue (Club Factory App) Open
I've ordered a Nike Air Max **** Running and Training shoes (Order Number - SO*********, Order Date - **-**-****). Which was delivered on October **, ****. But the product was not of good quality and I've created Return Request (Return ID - SO...
Nov 29, 2019 by Akrati Bhat
No response from Xiaomi Mi and rude behaviour of Xiaomi Service center (Xiaomi Mi India) Open
To Mr. Manu Kumar Jain Vice President and Managing Director , Xiaomi ( Mi ) , India Subject :- Mi Service Center , jabalpur ( pin code - ****** ) is looting me . They are trying to cheat me. They are unnecessarily harassing me. They ...
Nov 29, 2019 by Gaurav Tiwari
Transaction failed but amount claimed by merchant from credit card (Phonepe) Open
PhonePe Transaction ID : S********************** PhonePe Transaction Date : **th Nov **** **:**PM Payment Mode : [Credit Card - ***.**] + [PhonePe Wallet - *.**] The said transaction has FAILED on PhonePe. However, Credit Card payment of *...
Nov 29, 2019 by Aman
Package not delivered (Mi) Open
Return product cannot be delivered to me and the mi team cannot respond and talk to me they harassing me mentally plz help me ...
Nov 28, 2019 by Somesh swami
Wrong product and damaged product delivered (Flipkart) Open
I HAD ORDERED AN APPLE ** FROM FLIPKART, BUT RECEIVE APPLE X - *** GB, SPACE GREY IN DAMAGED CONDITION, ** TIMES CALL BACK REQUEST, ** TIMES REFUND CANCELLED AND ** TIMES E KART DENIED FOR THE PICK UP, AS FLIPKART ISNT UPDATING IN THE SYSTEM AN...
Nov 28, 2019 by K tibrewal
Product purchased without my knowledge (QNET India Vihaan Direct Selling India Pvt Ltd ) Open
This has been done with no. of people in India. The same happened with me, THEY TOLD ME THAT YOU WILL GIVE SO AND SO AMOUNT AND YOU WILL BECOME OUR BUSINESS PARTNER.OUR COMPANY WILL GIVE SOME COMPLEMENTARY PRODUCT TO YOU. KINDLY DO THE NEED...
Nov 28, 2019 by shubham
A fake site duped me and took my money (https greatindinnsalee tech) Open
A fake website made a fraud belief in me and i paid Rs. *,***/-. I am tensed now, that how i will get my money back? https://great-indinn-salee.tech this was the site, which is the exact look of amazon.in. I saw the offer on phone & went for bu...
Nov 28, 2019 by Santosh Kumar Behera
Delay in warranty claim (JBL flip bluetooth Speaker ) Open
I have been sent my JBL flip * speaker since **.**.**** under warranty due to "Sound cracking issue and Battery charging issue" As they told me that they will return my product within ** working days, But it's been ** days they're not sure abou...
Nov 28, 2019 by JAIN KUMAR DAS
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's