E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Label Suit) Open
I have paid ***rupees via google pay but till now no details for my payment phone is switched off nd no insta pay no ssup page they are faking people...
Jul 30, 2020 by Niveditha gowda
After sales customer experience issue (Kent) Open
We are using Kent Excell Plus Mineral RO (KR**********) installation date **nd July ****. On *th July **** case ID (******-*****) we raised service ticket as RO was making beeping sound. Visiting engineer on inspection confirmed no issue with...
Jul 30, 2020 by rakesh ganjoo
Facebook Disabled Ad Account Not Refunding Remaining Balance in Account (Facebook) Open
Facebook suddenly disabled our company's ad account(Matruj Ayurveda-***************) without any warning stating that you have violated our ad policy. Whereas the Ad was approved by Facebook only. We apologized for the same if we have violated ...
Jul 30, 2020 by Dr. Vallabh Deshpande
Victim of a fraud job offer (OLX India) Open
I was searching for job online so I saw the OLX India for this.then I applied for job via OLX india.to Haldirams looking at the name I applied immediately Mr.Gaurav asked me to pay ****rs for uniform,I'd etc.then he told me to pay ****rs for op...
Jul 30, 2020 by Roseline mary
Diliverey of package isn t done (Live your own style LYOS ) Open
I ordered resistance band set on ** July **** from live Your own style ....after ordering I waited for *-* business days according to their website policy ... today is July ** and I couldn't received any further mails and messages from that web...
Jul 30, 2020 by Shubhang Singh
Packet not picked up (Delhivery) Open
Airway bill number ************* booked on **-Jul-****, sent at least ** reminders, no updates till date, there was on revert by Pawan that it will be picked up **-Jul-****...
Jul 30, 2020 by Manoj Kumar Harodia
Dell Cheated me (Dell India Private Limited) Open
Sir, when i purchased my laptop, after * days of working my laptop has too many problem, sir i request a complaint at dell but no solution provided me that time, then after * days i again request a complaint then a engineer came after * days an...
Jul 30, 2020 by Yash Jain
Package not delivered and returned without asking (Delhivery) Open
i had ordered a celesteron powerseeker **az telescope from fotokart. it reached to nearest delhivery hub(*-* km away from my place) by **th july. they continously changed the tracking status as "Rescheduled","consignee unavailable" etc without...
Jul 30, 2020 by Dibyendu Maity
Package not delivered (Stylofebric) Open
I had ordered clothes worth Rs *** from stylofebric on **/**/****. I got a confirmation message stating it'll be delivered by **th july. But later I found it's a scam and they've fooled many people. They have to be reported and we should get ou...
Jul 30, 2020 by Aparna
Fraud online shopping website (Finifoxfashion) Open
I ordered clothes from finifoxfashion.in on **th July, ****. Got to know about this site through instagram ad. I was not provided any tracking information after ordering. I emailed them about it, got a reply telling that my order is under manuf...
Jul 30, 2020 by Pranay noule
Online paid Product not received (Dear Sir My order number is it is almost 2 month not received my priduct as i have already online Plz chek my details and revert me otherwise i will go gor consumer court for it ) Open
Dear Sir, My order number is ********* it is almost * month not received my product as i have already online. Plz chek my details and revert me otherwise i will go gor consumer court for it....
Jul 29, 2020 by Jagabandhu Suna
Partial Delivered (Patanjali Ayurved Limited) Open
Dear Sir/Madam, I placed two orders(OrderMe App) and these are ***** and *****. Both are delivered and paid the full amount yesterday. But Order Number ***** having two items one Giloy Juice(*) and Ashvagandha(*). I received Giloy juice bu...
Jul 29, 2020 by Jamanu
Cheated by fake Instagram mobile seller (INSTAGRAM CARDER fruad) Open
I have cheated by a person named Arush Jain from Instagram account I'd @magnet the online mobile store. He pretends that he sells mobiles with cheap cost to customers and uploads some fake photos of those mobiles. Many people including me trust...
Jul 29, 2020 by Abhishek
Package not delevered (Boat) Open
I sent the boat airdopes product for replacement it was shipped through delivery and reached at destination, boat company replaced and sent through Xpressbees but when i reported to service center they said they have lost the parcel. How could ...
Jul 29, 2020 by riya terkhedkar
Package not delivered (Stylofebric in) Open
I have ordered * Jumpsuit products from stylofebric on *th July **** though Instagram advertisement. And I received notifications Stating that I Will be getting my order on **th July ***** but till date I haven’t receive my product nor my m...
Jul 29, 2020 by Moni verma
Refund not received (Flipkart) Open
What should I do when Flipkart is not refunding my money? When I contact them, they are always saying they have credited the money, but when I check with my bank, they say no amount has been credited. It has already been * months. Date of inci...
Jul 29, 2020 by Nehazul Hoque
Live Your Own Style LYOS Product not delivered (LYOS Live your own style ) Open
I had purchased a resistance band from this online merchant who is running this fraud business under the name of LYOS aka Live Your Own Style. Order was placed on **th June,****. Product is still not delivered. I did not receive any delivery ...
Jul 29, 2020 by Tejas Shah
Expired product given to me (Nykaa ) Open
I ordered Maybelline lip kits from nykaa and the expiry mentioned on the website was January **** while the product that I received shows expiry November **** now when I ask nayaka for refund or replacement they denied telling that it it is not...
Jul 29, 2020 by Apoorva Sharma
Copyright content is not removed from website even after raising flags multiple times (Morioh) Open
https://morioh.com/p/*****f*a**ad My Blog Link: https://medium.com/@mehulkothari**/blogging-app-using-angular-*-and-firebase-**e*****d*** Above is the link which have content from my blog.Even after rasiing flag multiple times for copyright...
Jul 29, 2020 by Mehul Kothari
AISEN COOLER WORST PRODUCT ITS A NIGHTMARE FOR ME FROM LAST 1 YEAR I AM IN HORRABLE CONDITION (Vishal Video And Appliances Pvt Ltd.) Open
[*:** AM, */*/****] customer of aisen cooler kindly do the needful [*:** AM, */*/****] Myself i am sending u the details of all the things happend with me kindly see that [*:** AM, */*/****] Aisen model no A**DMA*** SRNO **G******* co...
Jul 29, 2020 by DIVESH KUMAR
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's