E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Incomplete delivery made and no one is taking responsibility (Myntra) Open
I was placing a Tee order on myntra wherein i need to buy something else of approx *** Rs. more for free shipping. I placed order for Mamaearth shampoo and an offer got reflected on myntra that if i purchase mamaearth product of *** Rs. more, t...
Jul 31, 2020 by Deeksha
Package not Received (Instyle here com) Open
I had ordered tees from Instyle here.com.I had made the payment online and received a link saying your order is received and will be shipped in a few days. I did not receive any further updates from them then I checked with the website which wa...
Jul 31, 2020 by Saptami Shirsat
Fake product delivered (Womensshop in) Open
Actually we ordered peach color embroidery work lehangacholi but they delivered * tops to us...
Jul 31, 2020 by nagadurga
Wrong product received (Ferns N Petals ) Open
I had ordered a rakhi gift hamper from ferns n petals for my brother. I had ordered a Cadbury dry fruit box along with rakhi worth ****INR but he received a rakhi with two separate Cadbury boxes of simple chocolates. The main issue is that eve...
Jul 31, 2020 by Prabha
Refund (Jeeves Complete Projection ) Open
My registered mobile number is ********** I am complainting against my television ** inches (**LJ***T) from last * * months for my television but jeeves were not responding after a long time they send one of yours Engineer(abhay kumar lal...
Jul 31, 2020 by Monika mendiratta
ORDER NOF RECEIVED (Banggood.com) Open
I have ordered a product from banggood on **-**-** now * days completed not yet recieved my order.Many times also try to contact customer support but every person given unsatisfied feedback not a genuine replay.Fake confirmation fake commitment...
Jul 31, 2020 by Amal Thadevus
Not able to log into my account (Myntra) Open
I m not able to recover my account,the mobile no with which it was created is no longer with me, I have tried every possible way to recover my account,but the company is least interested to help me, I have Rs **** credit in this account. I cal...
Jul 30, 2020 by Shweta Agnihotri
Package not delivered and not refunds my amount (Jaldijaldifatfat ) Open
I ordered a Samsung Galaxy A** mobile blue **gb *gb ram on *may ****.my ordered number is #*********....
Jul 30, 2020 by VISHAL Sharma
Fraud online saree sales (Storesaree com) Open
I had ordered * sarees from storesaree.com , worth ****, and I received the package on **th July **** after almost * to ** days ordering ,and the delivery guy told me you cannot return right now in case you open the package ,we took the deliver...
Jul 30, 2020 by shwetha rj
Package not Delivered (Instyle Here) Open
I had placed an order for few products on **st July with Order No #***** making an online payment of Rs. ****. I got a confirmation on the order confirmation, but I am yet to get the order delivered and also unable to reach them. The tracking l...
Jul 30, 2020 by Deepthi Kumar
Not getting service (Xiaomi) Open
I purchased redmi note * pro at **/**/**** and at **/**/**** i gone to mi service center for replacement of my charger which is not working properly and that time service center executive said me that due to COVID we request you to come later w...
Jul 30, 2020 by Yash Shah
Money deducted (Peltasis ) Open
I ordered NARS blush.. On heavy discount..Rs *** deducted from my account but I didn't get any msg.. SMS.. mail or anything that the order is confirmed. Fraud!! ...
Jul 30, 2020 by Ankita Singh
Flight refund not received (Goibibo) Open
I had booked ticket through Goibibo on February **, **** for Ahmedabad to Nashik and return. Payment invoice Num- DF**************, Travel Date- Feb **, **** and return Feb **, ****, Amt- INR ****. But since the Prime minister was visiting Ahmd...
Jul 30, 2020 by Monal Shah
Defective product delivered (Kostbar Enterprises Pvt Ltd) Open
I had placed an order worth ***** rupees from KOSTBAR ENTERPRISES PRIVATE LIMITED on **/**/****. The delivery of the order was supposed to be done within * days from the date my order was placed. But they kept on delaying by giving some lame r...
Jul 30, 2020 by Abhijeet Kumar Mohanty
Package Not Delivered (Clickoncare Retail Private Limited) Open
Hi, Got to know from internet while searching medicine for my father. Placed order with prepaid. Order got returned wihout delivery with false claim as I denied to collect the courier. Now company is deducting **% of amount paid as per their r...
Jul 30, 2020 by Mritunjaykumar Dubey
Order not delivered (Club Factory App) Open
i ordered a pair of shoes on club factory and I pay them advance payment through paytm, but still after more then one month there is no response from club factory. club factory messaged me after ** days of order that your order is cancelled , h...
Jul 30, 2020 by Jitender Joshi
Order not recieved (Lyos liveownstyle) Open
I had order a resistance band at * jun but still cant get a product or a refund this is my transaction is HDF**B*AF*E******FEB*E***EACEA***B* Plz do something about it...
Jul 30, 2020 by Ashish Patel
Refund not initiated (Amazon) Open
i ordered dell monitor on july **/**** through amazon at price of **** but the payment declined by bank and the payment is failed and the money is deducted from by account they tell the money will returned or refund to account *-* days but...
Jul 30, 2020 by Aloshy Abraham
Maxbhi com canceled my order and not Refunding my cash (Maxbhi.com) Open
According my order on ** july **** they haven't sent my item also cancelled the order, now am trying for refund they are not Refunding. Just making fool, always showing status within ** days it will get Transfer, but its been more than ** days....
Jul 30, 2020 by Sajan tk
Return not picked up and refund not initiated (Zareen Nx) Open
I have ordered a kurta set from Facebook book marketplace but I received completely different product with very bad quality. At the time of order I was assured that replacement and return will be provided in case of any issue. I asked for retur...
Jul 30, 2020 by Tejaswini Purohit
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's