E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (BeautifulBAB com) Open
I had ordered a clutch bag of ₹*** i placed its order on July * still no update.. Hi Kriti, thanks for your purchase of Rs. ***.** from BeautifulBAB! We'll notify you when it ships. View order (#****): https://beautifulbab.com/***********/or...
Aug 01, 2020 by Kriti Thapa
Not dilever (Projector cart my Shopify com) Open
Not diliver my order,it's not done,I cancelled this order,please send my ordre paid money...
Aug 01, 2020 by Kalpesh Gohil
Package not delivered (Insasta.com) Open
I had ordered a kitchen weighing scale,spatula and silicon butter creaser from insasta on may **th ****. Its been two and half a month and i have not yet received the products.they are not even replying to my mails and calls. ...
Aug 01, 2020 by nafeesa thahiya
Incomplete package delivery (OnePlus) Open
It has been almost * weeks since I placed an order at one plus for a warp charger and a charging cable. In the first * days of order, I received the order via bluedart, but only the adapter was there. The cable was nowhere to be found. In the w...
Aug 01, 2020 by sashidhar
Beautifulbab com Package not delivered (Beautifulbab com) Open
Did not receive my package worth Rs.**** ordered (order #****). I wrote them a mail given on the website (bannipatel**@gmail.com) as below but no reply from them: Hello, I have placed an order (details attached in screenshot). While pla...
Aug 01, 2020 by Alpana Agate
Less item in the box (Amul) Open
I purchased a small container of Amul Rasgulla in which it was shown that there will be * pieces but after opening it it was be found that only * pieces were there. ...
Aug 01, 2020 by Yashwant Kumar yash
Misrepresented sales information and make practices promoted by sales representatives at olx india (OLX India) Open
I have been a subscriber on olx using their paid services for the past * years (car dealer unlimited subscription). They charged me for the unlimited listing subscription on **st July and activated a package that let's me list the cars I have f...
Aug 01, 2020 by Savio Dias
Defected Product Delivered (Mi pro tv) Open
Hello, I had purchased Mi **" TV in d mid of Jul. The technician canned for installation after * days of the TV was purchased. TV started often displayed with various colours like green, violet, grey and finally within the * days of installatio...
Aug 01, 2020 by Anosh Nadeem
Package not delivered I want return back my money VIP BHARAT CHEETED ME (Vip Bharat) Open
purchased vip number in VIP BHARAT website on **th march ****. They gave me UPC code on same day but it is wrong UPC code. Later only I understand they are cheeting me. I want return back my money. I couldn't sleep for long days because of thi...
Aug 01, 2020 by Vivek
Wrong product (faisharamart) Open
I ordered for a manual hand juicer wherein I received a punctured mug sort of a hand held device. I have written several mails but there is no reply. There is no contact number mentioned so that I can get in touch. It is a fake shopping web pag...
Aug 01, 2020 by Malvika Chandra
Indian army courier service cheated me today (Indian Army Indian army transport parcel department fraud ) Open
Dear sir/Mam, This is to inform you that, yesterday I show one iPhone ** ***gb white mobile sale in Facebook. Today he message me call me this number **********. Today morning I called to this number. Then he told me I am in India arm...
Jul 31, 2020 by Prodip Majumdar
Vediksaree Fraud (https vediksaree com ) Open
Hi All, I ordered good saree worth of *** from https://vediksaree.com/ but looks like these guys are Fraud and cheating many people . I got very worse saree not even worth of ***RS..! Need some one help to register case on them,no reply...
Jul 31, 2020 by Ramaudaya
Issue with the refund (Dailyknots Com) Open
Refund issue , Irresponsible customer service I was keep on following them but the issue is still not resolved.... ...
Jul 31, 2020 by Manju Subramani
Not refund (Myntra) Open
On ** th july **** I have placed an order on myntra and I do transactions from my airtel payment wallet but myntra cancelled the order and never give my money back in my wallet they make fool of customers ...
Jul 31, 2020 by Niket sharma
Wrong item delivered (Amazonindia ) Open
I ordered for a Samsung Galaxy M ** mobile on June ** ****. On July *th I was delivered a amazefit watch instead of my phone. The packet was intact but I was neither sent a OTP nor did I sign for the delivery. I complained to customer care s...
Jul 31, 2020 by SANTHINI P BISHAL
Exchange Refund (Myntra) Open
I bought a product 'women Navy Blue Regular Fit Solid R..' (Brand Name : Mast & Harbour and order no.*******-*******-*******) in March, ****. Due to large size of this product, i put request to Myntra for exchange my product in March, ****. M...
Jul 31, 2020 by Sangeeta Soni
Wrong order received and there has been no resolution (Tkameez) Open
Tkameez is the online brand .I was used to order the tank and t shirts.now.a days they are not delivering correct order and not giving refund....
Jul 31, 2020 by Yogesh mane
Refund my money (Spiceshop Co In) Open
I had buy a mobile online via spiceshop on **/**/**** But still now item not received now i want my money refund. Evenif when i try to contact spiceshop customer care no. They were not given any answer they cut the call then when i try again to...
Jul 31, 2020 by pardeep kumar
I booked a bedsheet order 3908 (i dont no) Open
I booked bedsheet on **th July but your product still not Came. Order #****...
Jul 31, 2020 by Mahendar reddy navari
Incomplete delivery made and no one is taking responsibility (Myntra) Open
I was placing a Tee order on myntra wherein i need to buy something else of approx *** Rs. more for free shipping. I placed order for Mamaearth shampoo and an offer got reflected on myntra that if i purchase mamaearth product of *** Rs. more, t...
Jul 31, 2020 by Deeksha
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's