Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
<b>- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?</b>
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="home appliances complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Home Appliances Companies of India</b>
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Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
<b>Philips:</b>
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
<b>Whirlpool:</b>
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
<b>Samsung:</b>
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
<b>LG:</b>
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
<b>Haier:</b>
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
<b>Godrej:</b>
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
<b>Bajaj:</b>
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Most Common Issue Reported for Home Appliances Complaints</b></p><p class="artpara" style="margin-top:-100px !important;">
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
<b>Faulty Appliances:</b>
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
<b>Refused Replacement:</b>
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
<b>No customer support:</b>
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
<b>Refund not received:</b>
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
<b>No service or replacement under warranty:</b>
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to Resolve Home Appliances Complaints?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>Step 1: File a formal complaint with your home appliance company:</b>
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
<b>Step 2: Write to company:</b>
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
<b>Step 3: Send Legal Notice:</b>
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
<b>Step 4: File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
<b>It's Time For The Conclusion</b>
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File your Complaint</a> at Voxya now!
Most Common Issue Reported for Home Appliances Complaints
Complaints
Substandard laptop display (Samsung) Open
The Samsung Galaxy Go Laptop that I bought has an inferior display. There are no colours nor any contrast. It is practically unusable. When contacted, Samsung told me to put up with the quality as it is a cheap laptop and refused a refund. But ...
Jan 18, 2023 by Deepak Narayana Murthy Pachattu
Delay in replacement of ac part which is in warranty (Onida) Open
My AC stop working within a year, I raised a complaint on customer care, technician visited very next day and he found some PCB problem, he told me that within * days you will get replacement of this PCB part as the product (AC) is in warranty,...
Jan 14, 2023 by Shoaib Akhtar Kazi
Interior Design Fraud (Ramya Modular Kitchen And Interiors) Open
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Nov 18, 2022 by Arvind Manikandan
Electronic Product Damaged (iFFALCON by TCL) Open
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I want replacement or refund (Redmi India) Open
i want replacement my tv or refund my amount Token : M******* Product Serial No : *****/c***********...
Oct 04, 2022 by Vivek
Defective samsung fridge no refund (Samsung India ) Open
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Aug 24, 2022 by RAHUL GOYAL
Dishonouring Warranty Service (Eureka Forbes) Open
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Aug 12, 2022 by Sunil Chandra Mishra
TV replacement (OnePlus 55 inches series certified Android QLED TV 55IN1 BLACK WITHOUT STAND ) Open
I've been waiting for the TV panel to arrive for more than ** days now, this is really annoying. I haven't been able to watch TV for over ** days. What's the point of paying **K for a premium TV? I've also been told by the support guys that ...
Jul 16, 2022 by Rohit Joshi
Defective Prestige Pan Support (TTK Prestige Ltd) Open
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Jul 11, 2022 by HIRANMAYI K S
CAREER WAC 2 ESTRELLA NEO (Carrier Midea India Private Limited) Open
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Jul 09, 2022 by KOUSHIK DAS
Mobile protection claim rejected (Jeeves Complete Mobile Protection) Open
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May 23, 2022 by Nishant dawar
DAIKIN AC REMAIN UNRESOLVED FOR ONE YEAR DESPITE REPEATED FOLLOWUPS (Daikin) Open
I have a Daikin Inverter AC installed at my house at Durgapur, West Bengal. It is unserviceable since May ****. I have raised a complaint and the mechanic attended the fault. He found there is a fault in the external unit and assured that he w...
May 08, 2022 by SUPRIYO BHATTACHARYA
LG AC performance and customer satisfaction issue (Lg) Open
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May 07, 2022 by Manoj pidugu
Ro not working (Livpure) Open
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Apr 26, 2022 by Raghu Ram Boga
Whirlpool faulty air conditioner (Whirlpool India) Open
I have purchased a *.* ton * star ac on *-**-**** after we received the ac the technician on installation time told the ac is not cooling because of low gas or no gas so it has to be refilled. then he refilled and showed us some improvement in ...
Apr 15, 2022 by Gajendar Singh
Warrnty issue (bluestar ac) Open
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Apr 08, 2022 by vicky chandani
Berger Paints Defects in shades (Berger Paints India Limited) Open
I opted for Berger Paints Silk Glamor products for my new flat and had a terrible experience Most of the shades shown on their website appeared differently when they were applied on our walls and ceilings. (https://www.bergerpaints.com/utili...
Feb 26, 2022 by sreejan guha niyogi
Illegal Trade Practices Sony Television Post Sales Spares (Sony India PVT LTD) Open
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Jan 30, 2022 by Asifali Husainkhan Pathan
Cheated by Refrigirator service (xpertservice online) Open
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Jan 24, 2022 by Tina John
Damaged air cooler (Portable air cooler) Closed
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Jul 05, 2020 by Vipul
TV warranty issue (Mi Tv ) Closed
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Jul 04, 2020 by Arvind Kumar Jain
Non delivery of floor lamp while shown delivered (Pepperfry.com) Closed
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Jul 04, 2020 by Abhishek Chaure
Explosion of Washing machine (Samsung automatic) Closed
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Jul 04, 2020 by Sunita Pandey
Service not given since two month (Hitachi air conditiner) Closed
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Jul 04, 2020 by Pradhuman Kumar jain
Washing machine installation pending (Whirlpool India) Closed
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Jul 04, 2020 by ANKIT ARORA
Proper service not given (Hitachi air conditioner) Closed
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Overcharged Rsfor RO Water Purifier Filter CTO Chlorine Taste Odour 10 Inch cartridge (Aqua Ultra ) Closed
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Jul 03, 2020 by Sagar Sharma
360 Spin Floor Cleaning Easy Plastic Bucket Mop with 2 Microfiber Head not delivered (360 Spin Floor Cleaning Easy Plastic Bucket Mop with 2 Microfiber Head ) Closed
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Jul 03, 2020 by prema
SERVICE DENAIL (LG appliances) Closed
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Jul 03, 2020 by N SURYA RAO
Sub standard dining set delivered (royaloak furniture Kukatpally Hyderabad) Closed
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Jul 03, 2020 by Ayushman
Defective Ac recieved (HITACHI A.C) Closed
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Jul 03, 2020 by Vikram Singh Bisht
Received a defective product (Havells trimmer ) Closed
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Jul 02, 2020 by Rajendra Gupta
Trimmer Shaver not working (Reconnect ) Closed
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Jul 01, 2020 by Brij Mohan Pant
Not getting any kind of food processor s parts from service center (Reconnect ) Closed
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Jul 01, 2020 by Anwar Shaikh
Damaged air conditioner (Daikin Airconditioning India Private Limited) Closed
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Jun 30, 2020 by Gaurav singla
Faulty product deliver ed (Aquagaurd Water Purifiers) Closed
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Jun 29, 2020 by HEMAL
Package not delivered (KAFF Appliances) Closed
I had ordered an oven on kaff.in The customer care did not provide a tracking number until the **th after multiple calls. It turns out the item wasn't shipped until then. And then again the tracking showed misleading information which ...
Jun 27, 2020 by Soji
Haven t recieve the product (Whirlpool India) Closed
I ordered Whirlpool washing machine from Whirlpool website on ** the June and it was to deliver between * to * days. From * the of ordering I found that status remains same as processing till now. It has been * days . I tried calling customer...
Jun 22, 2020 by VAIBHAV Dayal
Complaint about AC repair (S A REFRIGERATION ARYA NAGAR NEAR GARG FURNITURE RASULPUR ROAD PALWAL ) Closed
Sir,My Electrolux AC needed service and I called the person for the same,but after service leakage of water started towards inside .I called him again to stop it and he sent two persons for it,but they could not even open the system .Then they ...
Jun 22, 2020 by BABU LAL
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's