E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Fraud and Harshment (Zunroof Tech Pvt Ltd.) Open
I am writing this application to file a consumer harassment complaint against the solar company "ZunRoof Tech Pvt. Ltd" Issue Description: I placed an order for "Solar Rooftop" Installation with ZunRoof Tech Pvt Ltd in December ****. this com...
Jul 06, 2020 by Narender aggarwal
Order not delivered (Ethniqmania com ) Open
I order * tshirts & * dress from ethniqmania. * st order no is #**** & *nd order no is #****,#**** from Mumbai ,Maharashtra. *St order was done on ** june **** at *:** pm & *nd order was done ** June **** *:** pm & *:** respectively . But till ...
Jul 06, 2020 by Shubhada Vishnudas Chavan
Refund issue (Club Factory) Open
Sir i purchased nike joy ride from club factory but i recieved a wrong item so i calim refund now pick up is done by your coriour partner but now app is not working so i wanna to know when i got my refund and how i check my refund status...
Jul 06, 2020 by Aakash
Faulty product delivered (The High Hub in mumbai) Open
Mr Bhagyesh Mehta, & wife Tanjua mehta both delivered me the AirPods. On receipt of same the product is faulty. The right AirPods is not working. He had given me * months written warranty. The product stoped working not he day of the product de...
Jul 06, 2020 by Samir D
Leaked product received (Vendexa products) Open
I tried to call * times on ********** but don't get any response, which they provided. I received the product (order # *****N) but the product is leaked. Please return my money or resend the product. I mail them but still no response from th...
Jul 06, 2020 by ASHISH AGRAWAL
Cheated me and scammed Rs (VR Enterprises Gujarat) Open
Myself Patanjal Singh, have been cheated by a certain company and their associates named VR Enterprises. As i submitted a request for online job on quicker.com, i received a call from VR enterprises on **/**/**** claiming that they provide job...
Jul 06, 2020 by Patanjal Singh
Refund not giving (Dealsfashion in) Open
Company Name : dealsfashion.in Company Mail ID : deepaksharmajan***@gmail.com and customercare@dealsfashion.in Order ID : *** Consumer received a call from company side offering buy more than ***/- and assured gift. When ordered Polo T-shirts b...
Jul 06, 2020 by Somil Gupta
Package not delivered (Bulmm) Open
I ordered hoodie in bulkmm on june *th, **** but i didn't received my order yet! They are not responding t* my messages. I want my order please help me!...
Jul 06, 2020 by Katemoni Ramyasree
Wrong Damaged Product Recieved (Mojofox Xtreme power bank) Open
The product which I received is totally different and also damaged. Tried contacting the customer care but was unable to do so. Kindly refund me the total amount at the earliest....
Jul 06, 2020 by Suraj Prajapati
My reimbursement of few open cases is pending since past 23 months (Snapdeal) Open
I am a. Seller at Snapdeal. I must say it was my life's biggest mistake to sell on Snapdeal. I have some pending reimbursement from Snapdeal since past * months. However, Snapdeal customer support is not resolving the issue. I am unsure o...
Jul 06, 2020 by Piyush Tayal
Package not delevered (Lovegirls in) Open
I had ordered earbuds on lovegirls.in on JUNE **th ,till now I didn't get earbuds and today it showing Checkout System disabled: You must choose a plan and enter your credit card details before checkout is enabled.i didn't get money back also.....
Jul 05, 2020 by Sivaramireddy M
Package not delivered yet (Bulkmm in instagram page ) Open
I have ordered a hoodie which have been ordered before * days...i didn't receive yet.. i can't able to track the package..i want my amount to be refunded... Hope my complaint will be resolved...
Jul 05, 2020 by Baskaran
Charging for paper bag (Miniso Life Style Private Limited) Open
I was charged by Miniso in VR Punjab Mall in Mohali for a paper bag, while shopping on ** Oct ****, which is contrary to existing orders....
Jul 05, 2020 by kuljeet jawanda
Package not delivered (Rees52) Open
I had ordered a package of two items that is Arduino Mega and Aluminium flexible coupling on ** June **** to Dehradun but I have not received my package till now. I have emailed them more than ten times and have submitted complaints about not d...
Jul 05, 2020 by Atul Bisht
Pubg amount deducted but no uc credited (Pubg mobile) Open
I made a Paytm upi transaction In pubg mobile of *** rupees. Amount got deducted, UC not credited.. please help UPI reference No : ************ ...
Jul 05, 2020 by Soumith surya
My shipment not delivered (Club Factory E Commerce ) Open
my shipment not delivered .and club factory application not opening.please help for return my money.My contact number is **********. ...
Jul 05, 2020 by Shashi Kant Singh
No order update (Lyos) Open
I have ordered Resistance Bands Set Pro™ - ** Piece Set ** LBS × * worth rs-***.** inr on * july **** but still i didnt get any update on order. Order id - ORDER #***** Please help and support to close this asap....
Jul 05, 2020 by Navneet badoniya
No Response from Site (Midasbuy ) Open
I purchased a UC from your website so i paid from netbanking INR *** for ***+*** UC but my payment was failed and money deducted from bank account, I think First Ban these types of sites from all over the are looting people but no one cares. ...
Jul 05, 2020 by Ravi Patil
Defective model given (Asus) Open
Since the day I have purchased an ASUS laptop there are software and hardware issues are going on like touchpad not working,lcd issue,camera issue, apps not working properly and recovery issue.Many parts of my laptop have been changed and agai...
Jul 04, 2020 by Nitesh Prasad
Order Cancelled But Not Refunding The Money (liveyourownstyle co in) Open
I have Placed A Order On Liveyourownstyle.co.in website Resistant SetPro Band for ***.**/- I have Paid Them In Advance From UPI. But After Many Emails They Replied That They Cannot Deliver the Product to MY Pincode and They will Refind the Amou...
Jul 04, 2020 by Lalit Verma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's