E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Combo pack (UBL headphone) Open
I ordered **** combo pack UBL HEADPHONE .BUT RIGHT now I delivery only * headphone.so This is fack and imdiate stop this web site. ...
Jul 02, 2020 by Tanmoy kar
Fake product (Level u bluetooth) Open
Your company had delivered wrong product and cheated. I want refund. Refund the amount or replace my product or I will file a case on your company....
Jul 02, 2020 by Sapna Chouhan
Return request not processed (Tatacliq) Open
The Vu TV that I purchased on TataCliq.com, was delivered with a broken front panel. I filed return request on their website on **th June ****. The order number is *********. I have sent all the information requested like jobid to a whatsapp nu...
Jul 02, 2020 by Nataraj Srikantaiah
Purposely no refunding my money (Dailyobjects) Open
I had bought a bag Deep Quad Fatty Tote Bag worth **** on the **th March, the bag with a model in the picture was deceiving, the size way smaller than it showed, I requested for the return and refund as soon as it was delivered. Daily Objects p...
Jul 02, 2020 by Sreenija M
Wrong cheap products (Shopnik soundmonks in) Open
Wrong products delivered Cheap and fake....
Jul 02, 2020 by Santosh Vishwakarma
Delivered a wrong product (Sony neck band and bass ear buds ) Open
I have ordered a Sony neck band and bass ear budds both are combo offer but.today the Ecom express delivered a headphone and cheated me. Manivannan ...
Jul 02, 2020 by MANIVANNAN SUBURAYAN
AFTER FULL PAYMENT NOT RECEIVED THE ORDERED ITEM (Live your own style LYOS ) Open
I have ordered * items from LYOS - ** pieces resistance band - Order number #***** and * auto tracking camera holder - Order number - #***** with full payment ***.** each - Total Rs. *** on **th June ****. I have received the SMS from LYOS abou...
Jul 02, 2020 by Sudipto Chatterjee
Missing shipment (Myntra And Flipkart) Open
Good Evening I am tripti and I would like to inform you that i am not geeting any help customer customer service and no one calling me or my issue. I have order Sangria kurta with palazoo i paid *,***.** but i have received only kurta without p...
Jul 02, 2020 by tripti
Money not reflected in account (milk basket) Open
I made payment of Rs ****/- using my credit card. Credit card clearly indicates-money spent; by Milk Basket is not reflecting this amount. No one picking up phone numbers as given by Milk Basket. Very poor show....
Jul 02, 2020 by Rashmi Sethi
FRAUD BY AMAZON INDIA (Amazon) Open
I, MR. DHAYESH SUVARNA HAD PLACED AN ORDER FOR TWO MOBILE PHONES WITH AMAZON VIDE ORDER NO. ***-*******-******* AND ***-*******-******* RESPECTIVELY ON **TH OCTOBER **** AMOUNTING TO RS. ****/-. I RECIVED A SMS ON **TH OCTOBER **** THAT THE P...
Jul 02, 2020 by DHAYESH SUVARNA
Order Product not recieved (evessays) Open
Order no:#*****_**********/********* Product not recieved . Order Id: *****_********** Amount: INR ***.** Paid on: ** Jun ****, **:** PM CashFree Reference Id: *********...
Jul 02, 2020 by Mehabub M Ani
Product was not repaired replaced (Boat 225 ) Open
I have purchased Boat *** bass head from amazon and after * months of usage, it stopped working. I filed a service on the **th of April for the resolution of my problem but even after * months, I have not heard anything from their side. the war...
Jul 02, 2020 by Praveen Pandey
VIP number not delivered (Vip Bharat) Open
I have made a payment of Rs.*****.** towards purchase of VIP number. It has been more then * months and still no response from www.vipbharat.com These people are cheaters. I want my money back...
Jul 02, 2020 by Yatish Shelke
Package not delivered (Liveyourownstyle ) Open
I ordered a resistance band * month back but still not delivered. Even no response on repeated mails....
Jul 02, 2020 by NARESH GAUR
Package delivered with different product (Shopdealcue) Open
I order Philips trimmer model no.QT****/**. After long time I received it today morning. I opened it then I found a different Philips trimer model no:QT****/**. Secondly my order cost is **** okay I saw the price on box and is rs****. I asked ...
Jul 01, 2020 by Ankit Patankar
Return Package not delivered to the seller Return rejected by the seller (Delhivery) Open
I returned product in club factory. the seller was rejected return due to the product was not delivered to him. I track the product in delhivery, from last four days the status is not changing and the expected delivery date is showing as inval...
Jul 01, 2020 by Jyothsna kancharla
Product not delivered and no refund nor any response (Jaldifatafat) Open
Order ID is #********* order date : May **, **** I ordered a replacement camera for my phone since May.... And it's been two months I didn't get any response over my mail nor over my phone no. In their website it was mentioned that due to co...
Jul 01, 2020 by Lekhi Narzary
Want refund (Dailyknots) Open
I have ordered * kurtis from Dailyknots which was delivered but the material of fabric is not good and of cheap quality.I asked company for the refund but their customer care no is not accessible.i have mailed them but not getting any response ...
Jul 01, 2020 by Shivani singh
Refund of Money (Jaldifatafat.com) Open
I have book a TV from jaldifatafat.com order #********* Dated ** April **** and paid amount by SBI credit card Rs. *****/= i have send a lot of mail to this company for cancel my order and refund my amount but still nobody reply and deliver ...
Jul 01, 2020 by Sohan Singh Rawat
Package not delivered (Streetswear) Open
I ordered certain things from streetswear.in on June **th and I also got a confirmation mail regarding it even but no update after that no one is reverting back the mail even from the other end not even calling back and also no updates I have r...
Jul 01, 2020 by Naman golchha
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's