E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Delivered wrong product (Shopnik sonudmonks in) Open
I have ordered a sony wireless earpods, but I have got a cheap quality product delivered. ...
Jul 03, 2020 by Ajay Krishna
Undelivery of the international online gift (Ferns and Petals) Open
I placed online gift order for international city. The address and phone number is mentioned accurately still the delivery failed. None tried to call either recipient nor me. Upon delivery failure I checked for postal address and it is accurate...
Jul 03, 2020 by Monali D
LAPTOP BETRRY BACKUP COMPLAIN (Lenovo laptop) Open
maine laptop kharida lekin uska bettry backup *.* ghante chal raha hai company me bat kiya lekin waha samasya ka samadhAN NHI HUA AUR CPMPANY KAHI THI KI * GHANTE BACKUP CHAL RAHA Hai mujhw ensaf chahiye...
Jul 03, 2020 by ankit mishra
ITEM NOT DELIVERED (Sanj Creation ) Open
Hi My name. Is Vidhi Parekh resident of Bhavnagar gujarat. I have paid for a fashion clothes ( designer wear) to the designer in bhavnagar gujarat exhibition held by Fashion Mantra in March ****. The designer name happens to be Sanjana and sh...
Jul 03, 2020 by Vidhi Parekh
Package not delivered (Flipkart) Open
I have ordered protoner gym combo from flipkart on *june and I have not yet received my package, package delivery date given to me was ** June, which is long gone by, now they are asking me to cancel the order from my end after waiting so long ...
Jul 03, 2020 by Naina
Package not delivered as it s been I ordered their is no information regarding this in tracking ord (Club Factory) Open
Package not delivered as it's been **days I ordered their is no information regarding this in tracking order.i have mailed several times and still their is no response from your side.kindly give me the status as soon as possible....
Jul 03, 2020 by Prathyusha gilla
Package not delivered and wrong item delivered (Ferns N Petals ) Open
*.Ordered Classic Choco Chip Cake Half KG ₹ *** X *, * Dairy Milk Chocolates **gms each with gift wraping ₹ *** X * and Box Of *** Gms Ferrero Rocher with gift wraping ₹ *** X * on **-June-****. On receiving the items- Dairy Milk Chocolat...
Jul 03, 2020 by Anchal Srivastava
I got different product (Tata Cliq) Open
I ordered apple airpods when I received package i got different item that is copy of airpods ,its cost is 1500 ...
Jul 03, 2020 by Sachin upadhyay
PRODUCT NOT RECEIVED AND WEBSITE NOT WORKING (Kartvally com) Open
I order Mobile and Wooded T shirt on ** June **** at Kartvally.com. They asked me to pay payment thru Goggle Pay or Phone PE. Since It is my new order they gave discount of * % and asked me to pay ***** and sent QR Code . I scanned QR code and ...
Jul 03, 2020 by SRISHYLA K
Package not delivered (Live your own style LYOS ) Open
Hi Harmeet, thanks for your purchase of Rs. ***.** from liveownstyle! We'll notify you when it ships. Order ref *****...
Jul 03, 2020 by Harmeet Walia
Late delivery (Purva Corture) Open
I have given advance for * outfits for My wedding. Due to lock down, I couldn't get delivery on time. I have called many times but the phone was switched off. I have sent message in Instagram but they didn't respond. I personally visited store ...
Jul 02, 2020 by Dhrumi Thakkar
Used gift cards received (Snapdeal) Open
I bought woohoo elite gift cards from snapdeal, they gave me used gift cards....
Jul 02, 2020 by Rajesh kewalramani
Defective Product recieved on July 20 20 (Fronsa Com) Open
Hi, I had placed an Order #********* dated ** Feb **'** for a designer bag and after repititive follow up I received shipment on *Jult **'**. On receiving I had found that product is defective product and same evening I had tried reaching them ...
Jul 02, 2020 by Nancy Bathla
Ajio return has not been picked up (Ajio) Open
Return for ajio has not been picked up. i have ordered * grey jogger and a blue tshirt and it wasn't picked up till now..i filled a complaint earlier and no action was taken against it....
Jul 02, 2020 by Krish Arya
Package not delivered (LT Online Store) Open
I had ordered a Cannon ink catridge worth Rs *** from Lt online store and paid via UPI on *th june, ****. But till now the product has not been delivered to me and it is only showing the status of PROCESSING. No customer service is picking up t...
Jul 02, 2020 by Srijit Ghosh
Package not shipped (Insasta.com) Open
I ordered the item on **.**.****. and paid. Order confirmed but after that the item has not been shipped yet. I am unable to contact the company in any mode. This is fraud company. Ship the item or I want my money back....
Jul 02, 2020 by Ranjit Roy
Blocked my account (Nostra Pro Fantasy App) Open
I have been using nostra pro about * months..now sudden they blocked my account..i asked for the reason they told me that I have made collusion..i asked them for the proof for past ** days they are just making me fool..i was told a person name...
Jul 02, 2020 by Sheik mahboob
Wrong product delivered (Essentialsme.com) Open
I'm booked Sony head phones but they delivered unknown local head set, and also I can't able to return it . Not even log in into that website....
Jul 02, 2020 by Bharathkumar
Fake and Cheap Products Delivered (SHOPNIK ESERVICE PRIVATE LIMITED) Open
I ordered a product mentioned on their site as jbl speaker + air podes but got a cheap *** rs chinese speaker instead....
Jul 02, 2020 by Dikshant Bansal
Combo pack (UBL headphone) Open
I ordered **** combo pack UBL HEADPHONE .BUT RIGHT now I delivery only * headphone.so This is fack and imdiate stop this web site. ...
Jul 02, 2020 by Tanmoy kar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's