E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Purchased Package not received (Bulkmm in instagram page ) Open
The following is the company website : https://bulkmm.myshopify.com/ . I have purchased * hoodies for Rs:*** from that website and received message:- "https://bulkmm.myshopify.com/***********/orders/ab**d**ebf*****fe*f*a*c***fb*e**/authentica...
Jul 04, 2020 by Muhammad Anshad
Money not refunded (Purplle.com) Open
My order id is *************. I ordered from this site about a month ago and even now my order hasn't been delivered yet. I have asked for cancellation ** days back but still no response from the company. I haven't received my money yet....
Jul 04, 2020 by Sumit Bhatnagar
Package not delivered (Amazon India) Open
I ordered my product On **th June. The status of order was changed to delivered on **th June. But we did not get the product. Ever after complaining to the Amazon customer service, they could not investigate this mishandling....
Jul 04, 2020 by Mridula Singh
Doing Fraud Stuff (https wixsite com ) Open
These people tell themselves Google Pay Customer care and loot money from the innocent peoples. Via Google Adwords (Keyword: Google pay customer care)...
Jul 04, 2020 by Shehzad Ansari
Refund (Club Factory App) Open
Buy one Item.Quality not match. Returned it. But no refund . Refund id :- SO*********. Plz take easy action....
Jul 04, 2020 by Ziarul Hoque
Incorrect Product (Mojofox) Open
I SEEN IN ADVERTISEMENT ABOUT MOJOFOX TWS BLUETOOTH EARBUDS + ****MAH BATTERY I Ordered By COD & Received Product Totally Incorrect Product. on June'** Month-Please Reslove My Problem....
Jul 04, 2020 by R.NAVEEN KUMAR
Package not delivered (Beardo.in) Open
I have ordered it on **th june,but order is not dispatched....
Jul 04, 2020 by Suraj kale
Package not delivered (Coconut Shoe Personality Breathable Flying Fabric ) Open
I have bought a shoe pair for myself on ** February, **** with online payment but till today I could not received any update or my order. There is no contact number asking about my order or any mail whichever available on the website, I have al...
Jul 04, 2020 by Harendra Kumar
WRONG PRODUCT DELIVERD (SHOPNIK SOUNDMONK IN) Open
I HAVE ORDERED NOISE WIRELESS COMBO BUT INSTEAD I GOT FITNESS BAND CUM WATCH DELIVERD CUSTOMER ID **** MAP ID ******** TRACKING ID ************* ORDER DATE **/**/****...
Jul 04, 2020 by PRATIK PRAFUL BHANSALI
Wrong product delivery (rebok company ) Open
My product combo pack which had a mi phone one hand watch and a t-shirt which was delivered by the Reebok company but when I got it, it had the parcel that came with the shoes on it, our slip combo was packed I thought the product was right Hav...
Jul 04, 2020 by Prashant kumar
Fraudulent activity by Snap deal (Snap Deal Online Shopping ) Open
I have placed an order for Oppo mobile phone worth ***** where as I received a Samsung basic phone which is worth **** only. When I reached them they denied for the support and help....
Jul 04, 2020 by Vidhya Jain
Online order not delivered (Samsung India ) Open
Order: *********** dated **th March **** not yet delivered by Samsung India . Even after repeated follow-ups via mail , customer care , chat support , social media - Twitter till date order not delivered....
Jul 03, 2020 by Paresh Chaphekar
OVERNIGHT COURRIER FRAUD (OLX fraud by Indian Army) Open
i met this person from olx claiming that he is an indian army. he wants to sell his mobile vivo s* pro for ****. he called my whatsapp number for confirmation i pick his called and he even dressed like an indian army he said that he is having h...
Jul 03, 2020 by PHERSON RITSHONG
My package of shirts not delivered (Keve Shop com website) Open
i have ordered shirts on keveshop.com before *months till now the package was not delivered.i want my money back ...
Jul 03, 2020 by goutham reddy
Product not yet received neither any communication is made for same (Liveyourownstyle ) Open
I ordered one Exercise band and my order no is **** through Live your own style on **-**-**** but i have not received it yet neither any communication is made. It’s been a long long time my order is not yet received. I want the latest update ...
Jul 03, 2020 by Rajeev Nayan
Cheap quality saree recieved (Fab Bazar) Open
I have ordered soft silk saree of rs.****/_ but received very poor quality saree not worth atleast ***. This is not Fab bazar fake bazar I want my refend...
Jul 03, 2020 by Akula anuradha
No update on package (house of LehangasHOL) Open
I have ordered product from HOL,payment has deducted but haven't get the any message or confirmation. Even tried their customer care and mail but haven't got the response. ...
Jul 03, 2020 by Sheetal jadhav
I received fake earphone from flipkart (Flipkart) Open
I ordered JBL endurance run earphone from Flipkart But they delivered some Chinese or fake product and when I contacted them they gave me time to wait.but after that they don't solve my issue. And without notifying me they marked my issue as ...
Jul 03, 2020 by Prashant Singh
Package is not delivered (Live your own style) Open
I have ordered a product from live your own style. I didn't get any tracking id of that product. Now I want to cancel that product and refund the money as soon as possible. ...
Jul 03, 2020 by Sourab Kumar Nayak
My order dont delivered something with Rong (Myntra.com) Open
मेरा ऑर्डर मेरे तक पहुंचा ही नहीं है और myntra aap पर deleverd दिखा रहा। है मुझे मेरा ऑर्डर जल्द से जल्द delever...
Jul 03, 2020 by Kamal Choudhary
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's