E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Colive deposit amount NOT refunded (Colive) Open
I Booked A Property In Colive With Reservation Amount Of Rs. ****. They Promised To Refund The Deposit Amount If I Cannot Move In. Then I Couldn't Move In Because Of Lockdown And Since Then I Have Been Trying To Get In Touch With The Person Who...
Jul 22, 2020 by Aparajita Das
Amount deducted but online order is not deliver (InStylehere Com) Open
Kindly action taken instylehere. Com. Order through online & payment through freecharge wallet for Rs *** but order is not delivered & order status not shown. I send several mail but not getting any response from instylehere. Com. ...
Jul 22, 2020 by Madhab Chandra Sen
Refund is not provided (freshervista com Online Cash Program ) Open
They are asking people to register for an online work kit which can earn you money online. They ask you to register with them by paying **** rs, with a promise that they will refun within * days if you are not wanting to do the work, once they ...
Jul 21, 2020 by narasimhareddy veeramreddypeta
Deducting ECS not picking up call to register stop ecs (Just Dial Limited) Open
I have joined to Just dial limited for advertising my company at coimbatore. Till joining thay have very polite and accepts every call. Now due to Corona, I unable to run my business, they are still deducting ECS, and not accepting any call fro...
Jul 21, 2020 by DAVISDOLOMON
Package not delivered (Flipkart) Open
I had orderd a refrigerator on *th June **, the expected delivery date was **nd June **, on ** th june I raised a complaint regarding non delivery on ordered item. I am regularly complaing for this issue but they closed my complain and still th...
Jul 21, 2020 by Kinshuk Kamal
Dell laptop not delivered (Dell Computers) Open
i have ordered * unit of new vostro ** **** laptop on ** Jun ****. but i received only one unit as of now. for other they are not responding. i have hired two programmer who were idle due to this and can not work until unit delivered. i have t...
Jul 21, 2020 by Rajesh Rana
Online Shopping Fraud Complaint (Seller from Instagram) Open
I don't have Mr. Navjot Singh mobile no. nor his address. I met him in Instagram and I ordered three package. Package *. Cloth & watch worth Rs. **** which is full paid Package *. Apple watch ** thousand this is also paid. Package * I phon...
Jul 21, 2020 by Prawesh Pakhrin
Refund not received (Myntra) Open
I have returned my product but refund has not yet done....
Jul 21, 2020 by Diksha more
Package not delivered and the seller cancelled order on how his own (Flipkart) Open
I have ordered the product Butterfly Rapid * Jar *** watts *** W Juicer Mixer Grinder in sale on *nd of july with the discounted price of INR **** Rs. It was to be delivered on *th of july then they delayed the date of delivery as *th of July a...
Jul 21, 2020 by Deep Nagda
Very poor service the phone has order of nokia and the product is delivered with brand name huawei w ( 2) Open
Very poor service the phone has order of nokia and the product is delivered with brand name huawei within box of nokia I have Order a phone with name Nokia *.* **Gb ram from my name Aman verma . Your company has delivered the product on time...
Jul 21, 2020 by Aman Verma
Ruhela traders instagram ad of noice smart watch (Noise Airshots and Smart watch ) Open
I have order a noise smart watch and airshots of offer price rs **** from website called smarhubs.shopiffy.com. I was shocked after opening the delivered package. I have got children's toy watch and useless earphone. What is this and why people...
Jul 21, 2020 by Budaguntla Sukumar
Product not delivered (Solesguard com) Open
I ordered a pair of sandals from solesguard.com. The product hasn't been delivered.It has been a long time and they aren't responding. The money had been paid....
Jul 21, 2020 by Fazil Hafeez
AC Doesn t get installed (Amazon) Open
Sir/ Madam I Have Bought * Ton Croma AC From Amazon Which Was Delivered To Me On ** June. But Not Installed Till Yet At The Same Time Company Refuses To Install At My Place. And Amazon Is Saying The They Are Unable To Talk To The Company. Pl...
Jul 21, 2020 by AMAN SHARMA
Package not delivered but paid for (The Indian ladies) Open
I ordered bras from the Indian ladies website on the *th of June and paid via UPI because there was no COD. I received a mail over successful payment transaction which I did via razorpay. After that no contact whatsoever at all. Couldn't trac...
Jul 21, 2020 by Sharwani
Dead Defective Item Delivered (Lenovo (INDIA) Private Limited) Open
Received a defective Lenovo AIO PC with faulty speaker, customer support agreed its a DOA case and agreed to replace it. Order no. ********** /Service Req.: ********** has been logged on **-June-**** but their service center not providing onsi...
Jul 21, 2020 by Roger F
Wrong product delivered (deytrend com) Open
I was ordered Awosome pink colour Kanjivaram Designer sari from deytrend.com vide order no.**** on dated **-**-** they delivering on **-**-**. When l opened this packing i found bad quility of green colour sari which is totally different betwee...
Jul 21, 2020 by Trupti Parate
Mm bulk is a fraud shopping site (mm bulk) Open
I have ordered hoodies from mm bulk which was never delivered..they dont reply to my msgs. I gound them on Instagram. I have reported this site several times but no resolution was provided. ...
Jul 21, 2020 by Paramita Debnath
Money laundering in Junglee Rummy (Junglee Rummy) Open
I was continuously played in Junglee rummy and found there is lot of people played Unfair games and laundering my money with fake accounts. i made complaint to customer support and they agreed and give bit of bonus as appreciation . i was lost ...
Jul 21, 2020 by Ranjith
Amazon delivered Wrong product and amazon Customer care is not helping in returning product (Amazon) Open
We ordered * burner Usha EB GS* *** Cooktop Ebony **** (Black) (for ****/-)(ORder No- ***-*******-*******), Amazon delivered a USHA * burner cooktop, Package had Different (****/- )Invoice, which belongs to different customer (Order number - **...
Jul 21, 2020 by Surya
Package not deliver (Flipkart) Open
They are delayingy product from ** days and keep changing delivery date First it was *th of july then changed tk ** then to ** and now to ** still didn't get my product ...
Jul 21, 2020 by Udit Sharma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's