E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Replacement (Deytrends) Open
Shipment Details: Order ID: **** Courier: Xpressbees Surface AWB No.:*************** Delivery Address: Customer Name: Shoba Mandha Address: Mookandapalli villege , GandhiNagar area Opposite to Gym near st. Joseph school Krishn...
Jul 22, 2020 by Shoba mandha
Package not delivered (LYOS Live your own style ) Open
Had ordered an exercise band on **th June ****. Still not delivered. Also, no communication from the company and no response to the emails sent to them....
Jul 22, 2020 by Dinesh Ahuja
Asking for my Googlepay PIN (Beautifulbab Com) Open
I ordered products for INR ***. I asked them to cancel the product. and give me the refund. he has been me a text msg and a google doc form wherein he asked for googlepay pin so that they can take out money from my account. ...
Jul 22, 2020 by Preeti Malhotra
Package not yet shipped (LYOS Live your own style ) Open
**th july i ordered some products from lyos site payment also i did. Still know i didn't get any updates from their side and also i called them and he told me my order is rejected. Please help me i want my amount back. Now customer care number ...
Jul 22, 2020 by Nishmitha
Jaldifatafat Ihave not recievd order since 22 April 2020 (Jaldifatafat.com) Open
Hi, I had placed order #********* (MOP with accesories) on **nd April **** with Jaldifatafat.com. Its been * months and i have yet not recieved my order or refund. I made payment of Rs ****.** /- through Credit card.the payment was successfull....
Jul 22, 2020 by Suraj Naithani
Wrong item received (Ajio) Open
I ordered some kids stuff from Ajio, out of * items, * items were different from my order and of lesser rate.. I received order on *th july and on the same day I mailed the customer care with pics and bill every thing.. but they are not resol...
Jul 22, 2020 by khushboo jain
Package not delivered (Sangeeta Mehta) Open
I Ordered * Blouses Through Facebook 'Market Place ' To This Lady With Whom I Chatted On Messenger And Then On WhatsApp As Per Her Demand. It Was Confirmed By Payment Done Lon Google Pay. After That Day She Is Not At All Responding To My Messag...
Jul 22, 2020 by Poonam Aggarwal
Nestaway is a fraud (nestaway) Open
House ID No.***** I would like to bring to your notice the following *) The inspection officer was not present on the mentioned date. Why? *) Inspection done without our purview(not sure when it was done). Why? *) The cost breakup of the fin...
Jul 22, 2020 by merugu abhishek
Cheating after money has paid (Khazana Jewellery Private Limited) Open
I had joined to pay every month gold scheme for ** months @**** Rs, and one month amount should be paid by the khazana as bonus. Now they are telling that only for silver and diamonds they will give that offer. At the time of payment they had n...
Jul 22, 2020 by A. T. Sandeep
Wrong third quality product delivered (Allcothme com) Open
I have ordered the three shirt combo for ****/- . On site they displayed the John player brand shirts so I ordered by choosing cash on delivery when I received the product it was a worst quality shirts I wanted to return that and want my money ...
Jul 22, 2020 by Bhupendra patel
I PAID BUT MY ORDER IS NOT FULFILLED (Jadifatatfat Com) Open
I ordered Samsung Phone's LCD touch screen Display from jaldifatafat.com on ** March ****, and I paid Rs ***/- through online, but still my order is not delivered I called customer care and I mailed many times they told that product will be di...
Jul 22, 2020 by ARULRAJAN V
Livspace Scam (Livspace Home Interiors ECommerce Private Limited) Open
don not go with Livspace, they will take an advance and will stretch your project causing metal harassment. They are not refunding the amount....
Jul 22, 2020 by Ankita
Instylehere delivery (Instylehere Com) Open
I ordered a top from this website n paid ₹*** by UPI then i got a message saying thanks for purchase then there was a link with this message & after a day I tried tracking my order bt it wasn’t showing anything there then i mailed them as w...
Jul 22, 2020 by Pavithra Anand
Order not delivered (Part Big Boss) Open
Ordered but product not received and not replying to mails or phone calls, that’s why we should beware about fraud companies dealing with only online transactions.No COD...
Jul 22, 2020 by Sandip Bisai
Fake eggs (Natural Farm Produce Private Limited) Open
Egga are fake from this Farm. When I tried making a half fried egg, its corners turned into a thin transparent plastic while its egg yolk spread across pan instead of staying intact. Also, another egg seems to have a crack which is sealed with ...
Jul 22, 2020 by Sanjeev Singh
Refund not received (Clubfactory) Open
I haven't received my refund it's been so long but club factory haven't sent the refund and now the app has stop working. ...
Jul 22, 2020 by Pinku Pradhan
Wrong recharge (Amazon) Open
I've recharged with *** using amzon pay balance to my jio number... Amount debited *** rupees.. but i got recharge of ***.. in the amazon transactions they are showing recharge successful of ***.. but in jio app they are showing *** recharge do...
Jul 22, 2020 by Jagana prudhvi raj
Colive deposit amount NOT refunded (Colive) Open
I Booked A Property In Colive With Reservation Amount Of Rs. ****. They Promised To Refund The Deposit Amount If I Cannot Move In. Then I Couldn't Move In Because Of Lockdown And Since Then I Have Been Trying To Get In Touch With The Person Who...
Jul 22, 2020 by Aparajita Das
Amount deducted but online order is not deliver (InStylehere Com) Open
Kindly action taken instylehere. Com. Order through online & payment through freecharge wallet for Rs *** but order is not delivered & order status not shown. I send several mail but not getting any response from instylehere. Com. ...
Jul 22, 2020 by Madhab Chandra Sen
Refund is not provided (freshervista com Online Cash Program ) Open
They are asking people to register for an online work kit which can earn you money online. They ask you to register with them by paying **** rs, with a promise that they will refun within * days if you are not wanting to do the work, once they ...
Jul 21, 2020 by narasimhareddy veeramreddypeta
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's