E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Patanjali Aarogya Private Limited) Open
Sir I ordered some product from patanjali's app ORDER ME on **-**-****. Till After one month my ordere not delivered.many times I call customer care and e-mails but not taken any action.sir please take action so that my money will return....
Aug 28, 2020 by Vijay Kumar Chaurasiya
Cheap quality recieved (Zareen Nx) Open
I had a ordered a designer dress from facebook market seller company name zareen nx and reseller name harshal i had recieved the product today via blue dart courier service amount **** on cash on delivery basis but it was very different as show...
Aug 28, 2020 by Kiran
Payment taken order not placed (Dealsaga) Open
I have ordered mini Luggage RC toy from dealsaga. Where they deducted amount from my account but showed order not placed. There e-mail Id and contact number is fraud. ...
Aug 27, 2020 by Raghav Babal
Not showing correct status and the item has to return because it is too loose (Here And Now ) Open
The status is not updates yet. It cross limits, i already complain so many times but they are not responding to us. The item should be return as it is too loose. It is proper covered with all tags. It's urgent also but the myntra customer servi...
Aug 27, 2020 by Ria Giri
Damaged television (Urbanclap) Open
Urbanclap electrician fell on my Tv and screen got damaged. They said they will help me out and their Tv profession took my Tv. But they have a pathetic customer support. Who don’t have a number but should raise a compliant in app and they do...
Aug 27, 2020 by Rajesh Pasuparthy
Package not delivered (Live your own style LYOS ) Open
I have ordered resistance band from Live your own style website date *th of may ****. I made my payment of *** online for the product. After * weeks I mailed on the email id provided in their website for the product but till now I have not rece...
Aug 27, 2020 by Gaurav Joshi
Delivered something different than what was ordered (Tkameez.com) Open
I order * printed T-shirts from TKameez, but I was surprised to see what was delivered. I got * short & * full sleeve T-shirt which was far different than what i ordered. No customer care contact no. ? Pathetic service....
Aug 27, 2020 by Dhairyashil
Package not delivered (etees store) Open
I ordered * tshirts via Instagram ad of etees store which cost me rs. *** . And the package is not delivered since a month . It is totally fake website looting hard earned money of people. ...
Aug 27, 2020 by Vismay Chaudhary
Order not delivered (Ant girl collection antgirlcollection com ) Open
I placed aan order on ant girl collection in January. But never received the same. I even wrote emails to them asking when will it get delivered to which I got the response that it'll take ** days. My order number was *****....
Aug 27, 2020 by Shalina Bhargava
Cheater Partsbigboss in (Partsbigboss.in) Open
I placed an order dated **/**/**, but they haven't delivered the material yet. I have spoken with them multiple times but of no use. Till date, I am struggling to recover the money I paid or getting the material....
Aug 27, 2020 by Chitresh Kundu
No clarity on delivery (Masala Monk) Open
I purchased their mirchi picke firstly which is abnormally costly on **th august ****. After * days of purchase today I still do ot ha e any information on my delivery. If it's a hidden terms which would have mentioned a out this delay I ma...
Aug 27, 2020 by M veerabhadra sastry
Booked a gift for my niece for birthday have receipts paid amount no delivery update no customer ser (Giftmyemotions.com) Open
I had booked a gift for my niece's birthday on **st July ****. Attached the receipts. No delivery update even after **st July. Tried calling and whatsapping on the customer care number listed on their website ** ***** *****. Tried emailing at s...
Aug 27, 2020 by Nilesh Dalvi
Received old wrong and used item (Tata Cliq) Open
I ordered Nokia *.* mobile from Tata Cliq. When i opened package, i saw that they have sent me old used Lava mobile. I complained to their customer care, they promised me to solve this issue. They took ** days to solve it and provided me no sol...
Aug 27, 2020 by Nandkumar Chopde
Damaged item delivered (Nyka Solutions Private Limited) Open
I ordered a shaver from Nykaa, it's shaver head was defective. I am following up with their team over call, email and twitter but no one is helping on the same. They keep saying we will update you. It's been already a week....
Aug 27, 2020 by Vijay Gupta
Order not delivered (RareRabbit Thehouseofrare com) Open
On *th July **** I have ordered * items with reference of order number RCOM*****. Out of * items there was one jeans who's size didn't fit well on me, so I requested exchange with lower size and new order ID raised for exchange i.e. #RCOM*****...
Aug 27, 2020 by Abhishek rao Yadam
Worst quality and fraud products (Zareen NX Surat online shopping ) Open
I have ordered * sarees in facebook for **** and they have send another quality sarees which does not cost even *** and then i asked for returning the products but they are not responding even....
Aug 27, 2020 by Prathyusha
Item which i purchase i did not recieved inside the package infact it was only a piece of cloth (Thefashionfort Com) Open
I recieved a fake item not the item i puchase and i could not contact the retailer of this website the website is fooling the public...
Aug 27, 2020 by Larisa khyriem
Online scam (Instagram) Open
There is this page on Instagram @_premium_enterprise and @_premium_numbers and both are scam and ripping people off. I places a order for a bag from the premium enterprise site and the guy told me that it would take *-* days for the product to ...
Aug 27, 2020 by Devesh singh
I've ordered the product from amazon which shows it's country of origin is INDIA but when i got the product it shows that it's country of origin is CHINA It has hurt my emotional sentiment ...
Aug 27, 2020 by ROUNAK JAIN
Rakhi not delivered nor refund received (Igp.com) Open
Order was placed on ** July order number is ******* it was supposed to be delivered on ** july and it's ** August but same has not been delivered and got a mail on ** August that cancellation request has been submitted but till date I have got ...
Aug 27, 2020 by Simi batra
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's