Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Builder not giving possession of flats (METRO BUILDER (ORISSA) PVT.LTD.) ^Open

We have sold all our parental property & purchase a flat at Bhubaneswar. We have paid almost all dues of the builder. But unfortunately the builder is playing with us and not giving possession of our flat & demanding more undue amount. We bo...

Aug 30, 2019 by NISHIKANTA PANIGRAHI

Booking money not refunded (GM Infinite India PVT Ltd) ^Open

My brother and I booked flat C**-** in GM Infinite Ambitious Enclave project last year. We were not able to go ahead as we were busy in treating my father's illness. We had a gap of communication and we were not able to pay the subsequent deman...

Aug 29, 2019 by Samar K Tripathy

Refund of my flat booking (Indiabulls Housing Finance Limited) ^Open

I got a housing sanction loan from Indiabulls Housing Finance ltd on **/**/**** for a flat booked at Tata value homes ltd, Bangalore after assurance from the sponsored financer Indiabulls Housing Finance Ltd. Initially, I paid booking amount *,...

Aug 29, 2019 by Balakrishna Patnaik

Refused for registry of flat after taking payment (Attractive Nirman Pvt. Ltd.) ^Open

I have booked Flat No. ***, * BHK of *** SQ Fit in BCC Shakti situated at Faizabad road Lucknow, Next to Sarasvati Dental College. Branch office of Attractive Nirman Pvt. Ltd. is at *th floor, Ganj Trade Centre, ** Capper Road, Hajratganj, Luck...

Aug 27, 2019 by AJAY KUMAR GUPTA

Company is not registering my plot (Fortune9 Estates ) ^Open

I am working at Wipro Ltd. I purchased a plot at Patighanpur in M/s.Fortune* Estates at Royal City Phase * and it has an LP number - ******/LO/Plg/HMDA/****, Date: ** December ****. M/s. Fortune* Estates management allotted a plot to me and the...

Aug 14, 2019 by Dedeep Uppalapu

Supertech Limited failed to send original documents of property address (Supertech Limited) ^Open

This is to bring to your notice that I have purchased a flat in Supertech Eco village* Tower G* Flat **** in October **** (CRM *******) under subvention plan and later I have shifted to Supertech Eco village* Phase* Tower K* Flat **** in May...

Aug 10, 2019 by Mohammed Raheem Hussain

Extra charges added illegally (nestaway) ^Open

I would like to highlight the wrongdoing by real estate management firm Nestaway. When we moved into our apartment it was managed by a company called Zenify. Our monthly rent was decided to be *****. This was including maintenance and water sup...

Aug 06, 2019 by Charles

Residential flat not delivered (WINDLASS DEVELOPERS) ^Open

I booked a residential flat in windlass River valley Dehradun on May ****. I've paid **% payment till June **** (*% balance amount of possession). Bank also released the loan amount without physical verification of the project site. Now I am pa...

Jul 31, 2019 by Praveen Khanduri

Unique builder complain (Royal Buildsquare Pvt Ltd Unique Builders Green Acres Project) ^Open

I had booked a flat in the project - Green Acres at Jodhpur (Rajasthan) by Unique Builder group. It's been almost seven years from the booking and I have not received the delivery of the property. Money is also not repaid by the builder to date...

Jul 24, 2019 by Sanjay Mehta

Cheque get bounced (shine city infra project pvt ltd) ^Open

...

Jul 20, 2019 by Chhote lal sah

Fraud & mental harassment (The Minifix Company) ^Open

I gave the contract to this interior company in October **** and they promised to handover my flat by ** Feb ****. But the production started on **th March after so many follow-ups. I thought at least now they can complete in another *month as ...

Jul 13, 2019 by Sridhar Kumar Sahoo

Delay in handing over of flat booked in 2011 (Hitech Estate & Promoters Private Limited ) ^Open

I had booked a flat in Hi-Tech Brundaban in **** with booking and further instalment fee total amounting to Rs.*,**,***/-. The promoter M/s Hi-Tech Estate & Promoters Private Limited has not yet delivered the flat to me and upon request for ref...

Jul 06, 2019 by DEBJANI MISHRA

Flat possession not yet given as per agreement (Balaji Symphony) ^Open

Flat possession date as per agreement was April **** and with * months grace period October ****. Possession is not yet given. Total consideration as per agreement Rs. **,**,*** out of which Rs. **,**,*** paid on time as per demand by the promo...

Jul 06, 2019 by Tarjinder Singh

Delay and not given possession (Ajor Infratech) ^Open

I made an agreement with Ajor Infratech in Aug **** and pay full registration amount and pay **% on registry rest amount * lac paid by my bank. My villa construction starts from Oct **** and possession date was * months from the registry but st...

Jul 01, 2019 by Mahendra Pratap Singh

Plot Registry not carried out and not refunding deposited amount (RSH Infratech Pvt Ltd ) ^Open

I had purchased plot with agreement. Total amount I had paid. After that builder told now registry is closed by the govt. Then I request builder to refund my money they told we will sold your plot to some other person and refund your money. Sti...

Jun 27, 2019 by Vivek Agrahari

Complaint against Promoter/Builder for harassment cheating & perpetrated fraud (Ashman Infra Project Pvt Ltd.) ^Open

Promoter has been served many complaints letter for huge deficiency of services, poor quality materials used in conjunction, door & door frames, bathroom fittings, water tanks, electrical equipment, tiles all are very sub-standard delivery and ...

Jun 26, 2019 by Prabir Roy

Payment plan is not as per RERA (Osean seven buildtech private limited) ^Open

I have taken a *bhk flat under an affordable housing project in sector *** Gurgaon. The property name is expressway towers and builder is Osean seven buildtech private limited. As per Rera housing project payment plan is *% at the time of book...

Jun 19, 2019 by Ankit kumar singh

Not getting refund (Jds Infra Developer Pvt. Ltd.) ^Open

I have given **,*** to JDS Infra Developer Pvt. Ltd. to buy a property in Greater Noida. At the time of taking the money, they assured that the amount will be refunded if you change your plan before registry and your total amount will be refund...

Jun 04, 2019 by Parwesh Ranjan Deepak

Booked Flat but didn't get either flat or double the deposit (Sowparnika) ^Open

*. I booked * flats under the offer stated in the attachment and paid **% of the deposit amount. *. Now they don’t want to either give me flats with booking rate agreed (as per cost sheet). Nor they want to return the double the amount paid ...

Jun 04, 2019 by Parijat Saurabh

Not got possession of flat (Ahuja Construction) ^Open

I had booked flat with Ahuja Construction in **** and as per agreement, I was supposed to get possession in ****. But to date, there is no information from the builder. They are not responding to my calls nor to my emails. Pathetic service and ...

May 17, 2019 by Sarita Menon