Real Estate Complaints
Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.
No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?
What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!
This article will explain:
What are real-estate complaints?
What are some of the famous real estate companies in India?
Types of real estate complaints. (Most common issues reported)
How to resolve your real estate complaints?
Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?
The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.
Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.
However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.
Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.
Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.
Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.
Value fraud occurs when the buyer is misinformed about the real/actual value of the property.
Famous Real Estate Companies of India
Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.
DLF Ltd: It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.
Prestige Estates Projects Ltd: Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.
NBCC India Ltd: It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.
Indiabulls Real Estate Ltd: In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.
Brigade Enterprises Ltd: Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.
Oberoi Realty Ltd: Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.
Phoenix Mills Ltd: Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.
Godrej Properties Ltd: Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.
Omaxe Ltd: Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.
Sunteck Realty Ltd: They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.
Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.
Most Common Issue Reported for Real Estate Complaints:
Refund not given: The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.
Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.
Delay in Possession: Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?
Delay in possession is one of the most seen complaints and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.
False Commitments: Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?
False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!
Hidden Charges: Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!
Builder not responding: Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.
As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Real Estate Complaints:
So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.
Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.
Step 1: File a formal complaint with your Builder: You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 2: File a complaint in RERA: If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:
Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.
Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.
Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.
Step 3: Take your Builder to the consumer court: If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:
Issue a notice to a developer: A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.
Submit your complaint: In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.
A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.
Pay the Fees: Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.
If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.
If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.
If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.
How to track a complaint filed in the consumer court?
A complaint once filed in the consumer court can also be tracked on the consumer court website.
To access the status of the complaint the following details will be required:
Registered mobile number
If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.
Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare.
We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.
We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away!
Get your complaint sorted. File your Complaint on Voxya now!
Most Common Issue Reported for Real Estate Complaints
Due to nestaway offboarding , I moved out of the nestaway home on **th June ****. Till date I am yet to receive my security deposit. Nestaway informs over mail that the owner hasn't returned the deposit but owner informs that he doesn't have an...
Nov 12, 2020 by Jaikarthik Shanmugasundaram
Hi, I had done a booking with Sobha Dream Acres: On Mon, Aug **, ****, **:** Sobha Dream Series <firstname.lastname@example.org : Mr Sridhar : email@example.com and Ms Juliet firstname.lastname@example.org spoke to to me over call and coordinat...
Nov 10, 2020 by Chandan Kumar Mishra
I had rented a *BHK flat at Singasandra, Bangalore thorough Nestaway on **/**/****. I had paid a security deposit of Rs.***** on **/**/**** which was to be refunded fully, within * days of move out provided there wasn't any damages detected in ...
Nov 04, 2020 by Judy T Raj
UNAUTHORIZED LAND SOLD OUT BY FRAUD TOTAL FRAUD AMOUNT * TO * CRORES ...
Oct 20, 2020 by SHANKAR JHA
Property of about *** Sq.Yds was purchased on **/**/**** in an auction, by paying **% of the stipulated amount. Since then Management did not perform registration as the layout was under Assignment Act. Only from **/*/**** (i.e; after ** Mon...
Oct 15, 2020 by Achutanna Krishna Kumari
I have been living in nestaway property(Bengaluru) for the last *.* years. Due to COVID my employer asked me to work from home and I have decided to vacate the house. So I have notified nestaway that I am gonna vacate the house(July**,****) thr...
Oct 14, 2020 by Chaitanya Satya Sri Kakarla
Nestaway refunded */*rd of my deposit amount after a month of vacating the flat. They are blaming the owner for not refunding the complete amount. The owner is not responding and ignoring calls and lying on the phone, due to his issues with Nes...
Oct 07, 2020 by Nimesh Nischal
Not returning security deposit post moved. The CS Manager had guaranteed Instant Deposit refund because of the association with the owner. Now Nestaway has no response on refund. ...
Oct 06, 2020 by Sarika Suresh
This is with reference to the Booking of flat #****, Tower * at Kohinoor Coral, Pune on Feb **, ****. The booking amount paid details: Rupees: One Lakh Only By Cheque /DD.No./RTGS No. ****** Dated: Feb **, ****, Drawn on: ICICI BANKING...
Oct 05, 2020 by Rakesh
Hi Team, I taken rent for flat through nestway in Hyderabad on **th january -****.At the time I paid two months advance and one continue month rent .I move out on **th July -****,They said you will receive with in ** days refund amount.They ...
Oct 02, 2020 by Haneef
Sirs, I need a help, if any one can. I booked a flat in Ahmedabad in **** alongwith our * bank colleagues in North Enclave by Pacifica Companies on terms *. Margin money of *.* lacs was to be paid in initial ** EMIs of *****. *. Rest ** % ...
Sep 27, 2020 by RAHUL KUMAR
I was started living as a tenant from * Sept **** at address B**, Anand Park Lane, Near katepuram chowk, Pimple Gurav, Pune. The flat owner name is Arun Shyamsundar Shinghane. We had a agreement from same date. There was mentioned security depo...
Sep 23, 2020 by Ganesh Diwate
Rental agreement signed between owners and Tenants on **th March ****, registered during July ****. Tenant occupied common areas of the building by putting his employees and Furniture. Tenant is not paying rent as per the Agreement since June *...
Sep 23, 2020 by RAVI KUMAR BULUSU
I have booked a ready to move in *bhk apartment in sobha dream acers ,bangalore * days back. The Gst they are charging on base price is **% while it should be *% after april ****...
Sep 22, 2020 by Taran deep
Issues with Nestaway: *. I had rented apartment with NestAway in October ****. And I was with them till June **th ****. Please note that during this period I have never interacted with the owner of the house. When I initially rented the hous...
Sep 21, 2020 by Priyank Sinha
My parents had paid a total of Rs.**,*** as EMI for ** months on owning a land advertised by AVS FOUNDATION Pvt.Ltd while we stayed in Chennai during (****-**-**) years.Since we have returned to our native in ****,we are are unable to continue ...
Sep 07, 2020 by Ajithkumar
Hello Team This is a concern about deduction which was done from my security Deposit . i just want to highlight some shitty charges whic wasent aware off when i was living like *.UTILITY_BILL_FINE : Tell me why this charges and what for t...
Sep 04, 2020 by Abhimanyu verma
I have rented an apartment from Nestaway in Hyderabad (G-***, Bhavya's Tulsivanam Apartment) Located in Kukatpalli Hyderabad. I paid a security deposit of ***** while renting out this flat. Maintainance charges were included in the rent as i wa...
Sep 01, 2020 by Sanjeev Katiyar
I moved out two days ago from Nestaway and got to know they have disabled the move out option from the app but also charged me , even though I am not a tenant anymore. I've already paid them for the unnecessary charges that they had put in my...
Sep 01, 2020 by Asma Sultana
I stayed with nest away for a very short time and had to vacate the place due to the pandemic. I joined the service as a tenant on ** March **** and evicted on **st March,****. As my belongings were still with in the property, I payed rent for ...
Aug 29, 2020 by Mohammed Tauhid
I Booked A Flat In Runwal Central Park , Chinchwad, Pune Via Prop Tiger And Your Sales Person Promised To Pay Cash Back/Pass-Back Of Rs. **k After The Booking Without Any Pre Condition Or Any Ifs. I Have Valid Proofs From Santosh Singh’s R...
Jul 22, 2020 by Pradip
I booked the residential plot from Shoba Properties (Mysore) in Nov'** & collected the property documents for legal verification by paying booking amount of Rs.***** The Company has no website or official email id & below their contact detai...
Jul 16, 2020 by Krishnamurthy N
I had booked a unit ***** WING * under sobha dream acres Panathur Roadon * rd september **** and had paid token advance of Rs * Lakh The CRM (Mr Devendra)convinced me that i can pay booking fee and in case i change my mind, it would be fully...
Jul 13, 2020 by Balakrushna Patro
i really dont get sleep when i think about what homecentre did to us. they fooled us and delayed our order for * months. when it finally completed design came out wrong when we asked them about this they argued with us. we mailed customer suppo...
Jul 11, 2020 by monika s
I Bought ***** Bricks From Murali(+************) Who Is Owner Of Sri Laxmi Vengamamba Lite Weight Bricks Supplier, Bhongiri road, Ramannapet, Yadadri. Among Them **** Bricks are NOT In The Condition To Build The House. Am Not Getting the Re...
Jul 07, 2020 by Uday
I had rented a flat with Nestaway from **th September ****. I had to pay token amount twice because of their technical glitches. Also I was charged *** ₹ more than other flat mates even though their room was bigger than mine. I was told that...
Jun 28, 2020 by Rhiddhi Khartadkar
I had booked the residential plot in Nov'** by paying Rs.***** in Mysore. Due to some document required for legal verification it took more than * months from the developer & delayed because of Covid-** situation, am forced to cancel the bookin...
Jun 21, 2020 by Krishnamurthy N
NH ***- D is passing near to my home at road location of ***+*** but my home walls cracked due to road construction activity of compaction of the road by road roller with heavy vibrations.this incident occured within last * months. ...
Jun 18, 2020 by Ved Prakash
*. I had asked for * bottle of Alkasyp and * strips of Cheston Cold tablets and after checking the packet at home, they were correct but I was shocked to see the bill had * units of Alkasyp billed and * strips of Cheston Cold but * strip additi...
Jun 18, 2020 by Boniface Francis Dsouza
I was booked one house there was only land and they start construction which they start construction after **% payment of **.** lacs on dated **/**/**** and give them cheque of Rs.***** which was credit in their account after * days. After on...
Jun 11, 2020 by Phoolwanti Tanwar
I left zolo after giving **days notice on **th of march and then i completed my exit formalities, after that they said I will get my refund after *-** working days so I said ok, But its been more then * months I haven't received my refund and a...
Jun 09, 2020 by Amit Wadhwani
My brother and I are staying in same room from Jan **** at Colive Garnet. Due to lockdown we struggled a lot to reach our home town and paid full rent for April and May **** even without talking to any customer executive from Colive. It is very...
May 26, 2020 by Yaswanth Atyam
Security deposit is not yet refunded even after * months and not responding to enquiry mails and support requests...
May 10, 2020 by Vivek
We have booked an apartment in colive Signature Towers, Bangalore which we planned to move in by April *nd,****. Due to lockdown we were unable to check in and we have informed the necessary authorities about this. Now they have cancelled our b...
May 07, 2020 by Arun shankar
I have paid Rs.***** on account of priority gold pass on Feb **,**** for Godrej Hillside *. But I had cancelled the booking and I was promised of refund of booking amount with in ** days. Its more than two months, I'm yet to get the refund am...
May 02, 2020 by Rakesh
I was in requirement of Power backup as Load extension and was in discussion with Supertech limited society office since long time. Whereas from Initial stage it was informed and discussed with Society office to update towards any promotions or...
Apr 24, 2020 by Sandeep Singh
I bought a * BHK flat in **** @ VGN Southern Avenue , Potheri, Maraimalai nagar from VGN Home P LTD. After a long wait on property tax assessment couple of days back I paid my property tax though online. To my shock, property tax receipt was is...
Mar 03, 2020 by SURESH NATARAJAN
I have rented out my flat in Bangalore to a real estate company named RealtyMonk.com. They are supposed to pay me rent of **,*** per month and they, in turn, can rent it out to *rd party people. They have paid me * months advance of **,***. The...
Dec 12, 2019 by Venkatamurali Krishna Gottuparthi
They said i will be getting a cash back of **** amount to my back acount after my check out. After check out i called the oyo assit and asked regarding the cashback but still now my issue got resolved...
Nov 08, 2019 by Avinash
I booked a room via getsetHome on Oct **, ****, for move-in date *st Nov. Booking amount was ****. After that, I submitted KYC and paid **** Rs for partial payment on **th OCT. Till now(*th Nov) room is not available and I can not move in and...
Nov 06, 2019 by Ritesh Kumar