Real Estate Complaints
Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.
No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?
What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!
This article will explain:
- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?
Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?
The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.
Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.
However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.
Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.
Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.
Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.
Value fraud occurs when the buyer is misinformed about the real/actual value of the property.
Famous Real Estate Companies of India
Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.
DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.Sunteck Realty Ltd
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.
Most Common Issue Reported for Real Estate Complaints
Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.
Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.
False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!
Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Real Estate Complaints?
So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.
Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.
Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.
Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.
Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.
Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.
Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.
If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.
If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.
If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.
How to track a complaint filed in the consumer court?
A complaint once filed in the consumer court can also be tracked on the consumer court website.
To access the status of the complaint the following details will be required:
Docket number
Registered mobile number
If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.
Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.
We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!
Most Common Issue Reported for Real Estate Complaints
Complaints
Prini Daniel on Aug 5, 2024
Nobroker – Nobroker not issuing a refund Closed
I contacted nobroker for a noc / police intimation. Saideep Vinayak arware was my agent and told me this will be done in a weeks time. For more than a month saideep did not revert to me or contacted me inspite of me...
Sivakarthikeyan on Aug 2, 2024
Nobroker – Nobroker illegally holding my moneyClosed
Nobroker were constantly calling me every day, trying to persuade me to use their khata transfer service. Finally, I gave in and booked their Service by paying Rs **,***/- on **th July with a confirmation from Sales...
Rudro Chakrabarty on Jul 30, 2024
Nobroker – Token amount not refunded by NobrokerClosed
I have paid token amount of **,*** Rupees to Nobroker Relationship manager on *th of July **** to get the owner details. On the same day, when I called the owner, I was told he has not yet decided if he wants t...
Nilanjan Sen on Jul 21, 2024
Colive – Refund not initiatedClosed
I booked a one bhk from colive in Morristown and they asked me to pay *****. My check in date was July **th, **** as I was moving from Delhi to Bangalore for a new job. I couldn't join the new company and initiat...
Shiyam Sundar on Jul 20, 2024
Nobroker com – Non refund of token advance paymentClosed
I wish to formalize the following sequence of events regarding my recent interaction with NoBroker: I had previously booked an appointment to visit the property located at JR Arcade, Chelekere,Kalyan Nagar,Bangal...
Shalini K on Jul 11, 2024
Goutam Gupta HUF House Owner – token not refunded for unrented flatClosed
M/s Gautam Gupta HUF, represented by its Karta, Mr. Gautam Gupta aged about ** years, residing at Flat A ***, Salarpuria Sanctity Apartments, Sarjapur Main Road, Bengaluru – ****** (Mobile number - **********, mail ...
Naveen M on Jun 13, 2024
Nobroker – I wanted to cancel my shifting but no broker not cancelling even before 48 hoursClosed
I wanted to cancel my shifting but no broker not cancelling even before ** hours. I had paid advance , they are delaying so it will cross ** hours and advance they need not refund. Their service manager is cutting ...
Narendra Gurram on Jun 8, 2024
Housing.com – Rent payment failed due to invalid UPI but housing com didn t refunded still Closed
I have paid rent through credit card on ** May ****. It failed due to invalid UPI. Immediately connect with Housing.com customer support. They informed I refund will take *-** working days. Then I waited for ** work...
K Venu Gopal on Jun 6, 2024
No Broker – Complaint Against NoBroker for Unsatisfactory Service and NonRefund of PaymentClosed
Dear Sir/Madam, I am writing to lodge a formal complaint against NoBroker, an online real estate service provider, regarding their failure to deliver the promised services and their refusal to process a refund. T...
Jayavarthan S on Jun 4, 2024
G Square Housing – G Square Atlas Cancellation Refund Not Recieved Closed
I have paid advance amount of one lakh rupees at G Sqaure Atlas Udumelpet. Later on the property has been sealed by government officials and the property advisor called me to process refund. I have sent mail with al...
Aditi Kshirsagar on Jun 2, 2024
Nobroker – Refund Scam by NoBrokerClosed
Hi, I was searching flat from nobroker app, so i took Freedom Plan from nobroker of ****.** Rs. Then I like one flat and contacted, so relationship manager of owner gautam kumar called me and setup the visit, then ...
Shaila kale on May 23, 2024
No Broker – Damaged furnitureClosed
I booked furniture service from no broker interiors and they assured me that the wardrobe and pooja unit will be made properly with *** percent and the material will be of good quality but after waiting for * month ...
Balamurugan on May 14, 2024
Nobroker – Rent Payment Closed
I was paid rent through no broker application on **.**.**** but amount not credited to house owner..I asked to support team they were asking ** hrs for every day
Subhir Bhutani on May 14, 2024
Nobroker – Mover and packer no brocker took money and didn t provide service worth Rs 3000Closed
Dear Team This is in concern that on **th May, ** I have been cheated by Movers and packers provided by Nobrocker.com Here I have opted for furniture transfer which includes * items worth Rs ****, items are- ...
Amit Agrawal on May 7, 2024
Nobroker – Refund request for home inspection serviceClosed
No person turned up for home inspection service from Nobroker team.Timeline of the issue goes as below -> April ** again sent reminder -> April ** again sent reminder ->April **, sent mail to customercare and c...
Akshi Purohit on Apr 20, 2024
Sri balaji premium space for women hostel – Hostel management threatening to leave hostelClosed
Hi, This is Akshi Purohit staying in Sri Balaji Premium space for women hostel. The hostel management and workers are creating unnecessary problems and forcing me to leave the hostel. When I complained about the wo...
Ratan Kandulna on Apr 5, 2024
Nobroker – Advance Money refundClosed
I booked a house for rent in Bangalore. and paid advance amount of Rs. *****/- which was supposed to be adjusted with Security deposit. however the house owner at the time of shifting denied saying house is not avai...
Sunil Kumar Garg on Apr 5, 2024
No Broker – Payment not credit on benificiry acount or refund owner accountClosed
I have done the payment for rental but no broker taem not credit to that amount on benificery acount.
Vijay Kiran on Apr 2, 2024
Nobroker – Ac serviced but no cooling Closed
I have booked for AC repair service on April * St through no broker for which I paid ***/- The technician came at night *pm and did something until ** am. He said it is done and problem was with the gas and it will ...
Niranjan H S on Mar 29, 2024
No broker com – Fraud Closed
I own an apartment and wanted to sell that property and No Broker sales team got this information and tortured me to hell by calling daily for a month back-to-back to take their premium so, that they will give sales...
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