Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Service Not Delivered (Remax India) ^Open

It is the first time we are taking service from remax (properties paradise) Patna, Bihar a franchise of remax India, for our aurangabad, Bihar land clearance. Their speed is very slow because * years are over and there is no result leading t...

May 13, 2024 by Rahul Kumar

Runwal is delaying possession of my Flat (Runwal Residency Private Limited) ^Open

I booked flat with Runwal in Feb **** soon in Mar **** Pandemic started and I kept my flat booking on Hold till Dec **** waiting for the situation to improve and once the registration was done in Dec **** whatever demand was there from Runwal w...

May 12, 2024 by Yogesh Upadhyay

House shifting scheduled not respected by Nobroker (Nobroker com) ^Open

My shifting was scheduled on *nd May on ** April **** and on the day of shifting, the company nobroker says they don't have any vehicle arranged.Now I am in a situation where I have to find a packer on the day of movement ...

May 02, 2024 by Sajeesh C V

Package not Delivered (Rentomojo) ^Open

On **th April ****, I had placed an order for two cupboards, a single door and a double door XL. The estimated date was given as **th April ****. On the estimated date the single door cupboard alone was delivered by the delivery agent. When ask...

May 02, 2024 by Sussmrithi Rebecca Suresh

Flat booking amount not refunded back (GM Infinite India PVT Ltd) ^Open

I have given a token amount of *****/- to GM ambitious enclave which is under GM infinity group on ** nd Oct **** .At the time of giving money they have told that if you are cancelling the booking within one week..they will refund the money.The...

May 01, 2024 by Mohammed Shafeeq

Nobroker not refunding money (Nobroker) ^Open

I had looked for a property to buy in no broker app. They told me to pay *L in advance to get the documents and contact details of the owner. If the documents are not proper, they promised to refund the amount. I paid the amount of * Lakh and r...

May 01, 2024 by Lakshmanan J

Not refunding the amount as cash (Arrivae Interiors) ^Open

I agreed to do a project for my house with them due to the partnership of my builders and them but it’s been * months no work started and now they would not refund the amount directly but just as store credits so it is just not acceptable....

Apr 29, 2024 by Sujata Vishwakarma

Nobroker not initiating refund (Nobroker) ^Open

I subscribed to nobroker CPMS Premium plan on **/**/****. This is a plan under which if the apartment is not rented out (within * months), the amount will be refunded. The plan expired on **/**/**** and the apartment was not rented out. I ask...

Apr 27, 2024 by Ankur Jain

Delayed compensation for flat not received (Aims Golf Town Developers Private Limited) ^Open

This is regarding my flat D ****. We have made the **% payment and there has been no movement in the construction of the flat or possession. Flat booked in **** and still no sign of completion. We had filed a complaint for delay compensation...

Apr 23, 2024 by Lakshmi T.S. Kutty

Hostel management threatening to leave hostel (Sri Balaji Premium Space For Women Hostel) ^Open

Hi, This is Akshi Purohit staying in Sri Balaji Premium space for women hostel. The hostel management and workers are creating unnecessary problems and forcing me to leave the hostel. When I complained about the worker's misbehavior to the hos...

Apr 20, 2024 by Akshi Purohit

No service provided as per contract (Nobroker Technologies Solution Pvt Ltd) ^Open

Have taken NRI Super relax plan from Nobroker, ** days ago. Horrible experience., the sales rep Sai Bhavana Medi followed up for subscription and payment vigorously and gone incommunicado post payment. As a part of the service the company was t...

Apr 17, 2024 by Rammohan Prabhakar

Unreasonable delay of possession of new property (Realtech Nirman Private Limited) ^Open

I booked two * bhk flats(in ****) from Realtech NIrman - Rajotto property in newtown, Kolkata, it was supposed to be handed over by Dec ****. But due to covid they got extension from HIRA till Sep **** (* months extension). On enquiry I got to ...

Apr 15, 2024 by Sayanti Sarkar

Technical Issue with Freedom Plan not resolved after multiple followups (No Broker) ^Open

Purchased freedom plan on Friday ** April and its ** April and still my account isn’t activated. After follow-up I was informed that there is some technical issue and it will be resolved over next ** hours. After multiple assurances the accou...

Apr 14, 2024 by Mrunmayee Ladkhedkar

Owners contact getting as promised (No Broker) ^Open

I purchased a plan on no broker for **** on *th morning. I tried to get owners contact number as I was looking for apartment on rent in Chennai. They told me my account will be active only after ** hrs I waited for it and wasted my one day in ...

Apr 09, 2024 by Megashree Vijay

NoBroker took rs (Nobroker) ^Open

NoBroker took ***** rs to do khata transfer and for the last * months, nothing processed. Now when I'm asking for a refund of my money, No Broker is not responding to mail or calls. Don't believe in any big amount transaction with no brok...

Apr 02, 2024 by Sandeep Dash

Move In Issues for Rented Property (Nobroker) ^Open

We recently moved into an apartment managed by NoBroker, which was supposed to include deep cleaning, pest control, and an inspection check as part of their services before moving in. Upon moving in, it became clear that not only had pest contr...

Mar 31, 2024 by DKaur Sattva Resident

Complaint against SanCity developer (Sancity developer ) ^Open

Good morning My grievance is against SanCity developers, Bangalore (CEO Mr Vishwa Cariappa. ) In **** one site was booked in my daughter Rati Sankriti’s name for Rs. *,**,***/- to be registered in * years including registration and in **...

Mar 30, 2024 by Meera Narayan Sankriti

Nobroker Service not provided for Freedom Plan (Nobroker) ^Open

You purchased the Freedom Plan from NoBroker, but despite waiting for three days, you have not received the promised services or access to flats. Now you seek a refund due to the lack of service provision and multiple unsuccessful attempts to r...

Mar 25, 2024 by Jaimeen Trivedi

Refund not initiated (Livspace) ^Open

I went to livspace experience center on **th of Feb. Namesake designer who was in reality a salesman called Rufid Tanaji. He then went to my property and took measurements and showed a demo. I wasn't happy with it so I said you haven't optimize...

Mar 21, 2024 by Tushar Dasgupta

Not giving payment (Virender Jangra interior decorator) ^Open

Virender Jangra Interior decorator is not giving my payment of bill no.** and ** of my bill book. bill date **/*/****. I Have called him several times on his mobile number +************ for payment but he is not giving my payment. I have been h...

Mar 20, 2024 by Amandeep Makkar

Damaged furniture (No Broker) ^Closed

I booked furniture service from no broker interiors and they assured me that the wardrobe and pooja unit will be made properly with *** percent and the material will be of good quality but after waiting for * month the wardrobe is completely a ...

May 23, 2024 by Shaila kale

Rent Payment (Nobroker) ^Closed

I was paid rent through no broker application on **.**.**** but amount not credited to house owner..I asked to support team they were asking ** hrs for every day...

May 14, 2024 by Balamurugan

Mover and packer no brocker took money and didn t provide service worth Rs 3000 (Nobroker) ^Closed

Dear Team This is in concern that on **th May, ** I have been cheated by Movers and packers provided by Nobrocker.com Here I have opted for furniture transfer which includes * items worth Rs ****, items are- double bed, * mattress, one ...

May 14, 2024 by Subhir Bhutani

Refund request for home inspection service (Nobroker) ^Closed

No person turned up for home inspection service from Nobroker team.Timeline of the issue goes as below -> April ** again sent reminder -> April ** again sent reminder ->April **, sent mail to customercare and called over phone also but did...

May 07, 2024 by Amit Agrawal

Advance Money refund (Nobroker) ^Closed

I booked a house for rent in Bangalore. and paid advance amount of Rs. *****/- which was supposed to be adjusted with Security deposit. however the house owner at the time of shifting denied saying house is not available. No support from Nobrok...

Apr 05, 2024 by Ratan Kandulna

Payment not credit on benificiry acount or refund owner account (No Broker) ^Closed

I have done the payment for rental but no broker taem not credit to that amount on benificery acount....

Apr 05, 2024 by Sunil Kumar Garg

Ac serviced but no cooling (Nobroker) ^Closed

I have booked for AC repair service on April * St through no broker for which I paid ***/- The technician came at night *pm and did something until ** am. He said it is done and problem was with the gas and it will be ****/- . I paid the amount...

Apr 02, 2024 by Vijay Kiran

Fraud (NO BROKER COM) ^Closed

I own an apartment and wanted to sell that property and No Broker sales team got this information and tortured me to hell by calling daily for a month back-to-back to take their premium so, that they will give sales referral and they keep on sa...

Mar 29, 2024 by Niranjan H S

Fake company (Nobroker com) ^Closed

I have taken subscription of *** rupees but still I didn't receive any owner contact details ...

Mar 26, 2024 by Shubham Dukare

Not returning the money that was paid (Nobroker com) ^Closed

I signed up for CPMS service from nobroker and if incase they are unable to provide a tenant in ** days, they have to refund the money that was paid. At this time they have stopped responding back to me (sales person, escalation and the relatio...

Mar 22, 2024 by Chandrasekhar N

Nobroker Freedom Plan Payment done but not offering Services (Nobroker Technologies Solutions Private Limited) ^Closed

On ** Feb ****, I made a payment of Rs. ****.** towards Nobroker Rental plan Payment. (Inv. no. *****************). My registered mail id with Nobroker is tksmuthuvivoy**@gmail.com and mobile number is +** **********. But after received the...

Mar 13, 2024 by T, Selvamuthukumaran

No refund provided (Nobroker) ^Closed

I booked a flat for rent on Thursday (*th March) at Sumadhura Anandam (C block, ***) and paid a token amount of Rs.**,*** via NoBroker app. The link was provided by NoBroker RM, Sumukha after confirming me that the owner has agreed to the terms...

Mar 11, 2024 by Saurabh Saxena

REFUND DENIED for not providing PROMISSED SERVICES (Nobroker) ^Closed

I have been follow up for Refund from Nobroker regarding the Super tenant relax plan since last one month but they are no agreeing on refund. I have been called by NOBROKER Representative and convinced me take the Tenant Super relax plan as I t...

Feb 25, 2024 by Hitesh Kumar Gupta

Rent payment not settled (Nobroker) ^Closed

This is with regards to the duplicate payment that was credited to the account holder (Ac No: **************) on *th Nov'** towards the rent payment, *st Payment IMPS Ref No: *************** of Rs. ***** on *th Nov'** at **:** AM and the *nd Pa...

Feb 16, 2024 by Syed Saddam

Khata Transfer not being Completed (Nobroker) ^Closed

My complaint is regarding No broker Services whom I had got in touch with for Khata Transfer of my property in Bengaluru. They outsourced the work to a local legal company named "Hemanth & Associates" based out of Bengaluru. I made the first pa...

Feb 14, 2024 by Arijit Sengupta

Shifting home by 2 bhk (No Broker) ^Closed

I have shifted home from Mira Road to thane Mumbai by np broker with premium service. The shifting partner (no broker) not packed stuff properly and demage a in Godrej almirah, computer table, bracket not uninstalled in Mira Road home, dent in ...

Jan 25, 2024 by Amit jain

Nobroker user fraud (Nobroker) ^Closed

I have taken subscription of nobroker. I have paid my hard earn **** in nobroker but owners are fraud nobroker do not provide proper service they do not schedule cll owner dont pick up phone all the property are fake they are cheating customers...

Jan 25, 2024 by Rupal

Scammed in the name of Subscription plan (Nobroker) ^Closed

I'm a NRI and will be shifting back to India soon. I bought the premium subscription plan for Rs. *,*** from NoBroker.com, on **th Jan' **, to simplify my rental property search and find the most relevant options. However, even after **days I h...

Jan 24, 2024 by Vikram Batta

Advance not refunded (padmavati ladies pg banglore) ^Closed

I had joined this paying guest named padmavathi ladies pg in sudhama nagar banglore on August **st **** by paying advacnce of **** of which they have assured they would return *.*k to us, but now they are not returning the remaining advance...

Jan 15, 2024 by sneha kabade

Legal services (No Broker) ^Closed

I have opted for khata service and they didn't do not they respond to my calls and messages due to which we lost a customer who was interested to buy the house I am still not getting any response from them...

Jan 12, 2024 by Nagaraj Joshi