- Extra charges added illegally Open
I would like to highlight the wrongdoing by real estate management firm Nestaway. When we moved into our apartment it was managed by a company called Zenify. Our monthly rent was decided to be *****. This was including maintenance and water supply. I have rent receipts from previous months which shows that we paid ***** for a year and afterwards *****. This included all the charges except for electricity for which there is an electric meter installed for each flat.
Now out of sudden in the current month's rent, nestaway decided to add **** as tanker charges which they are forcing us to pay. The tenants have no information about how the charges are added. They weren't even informed or this clause wasn't even added in the rental agreement. When I had requested them to provide a new rental agreement we didn't get any definitive answers. As a tenant, we have every right to know how the charges being added. The water charges have to be added as per the usage like how it's done for electricity bills. Moreover, it was agreed upon that we don't have to pay anything extra for water supply as it is included. The pump is not working for the past many days and even though many people complained there was no action which was taken by them.
I would like to call upon the wisdom of the online community to decide :
*) If It is okay to add extra charges without the consent of the tenant.
*) If it is okay to modify the T&C and mutual agreement between the landlord and tenant.
*) If it is okay to charge the people any amount based on the supply and not on the consumption of water of each flat.
*) If it's okay for the customer to just ask us to leave or go for any internal transfer just because we have started questioning them on their misdeeds.
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nestaway - False promises Closed
Nestaway cheated by giving false promises on deposit money. Laid all false charges while checking out of the property. This happened to multiple customers. This company is cheating customers for extra money....
Aug 12, 2019 by Shantha Raichel charles
I rented a fully furnished house using Nestaway and moved in the house on **th July, ****. I am provided with basic amenities like fridge, stove, refrigerator by Nestaway and as per our talks with their representative, they should have been ful...
Aug 05, 2019 by Tanmay Binjrajka
No water supply from the past ** days. No alternate supply. No help from nest away, not agreeing to refund. I Stayed in Nestaway for * days. My first day was ** January ****. Since I moved in the past * days there was a water issue and ** day...
Mar 09, 2019 by Shivam Arora
Hi, I am a tenant staying in a nestaway apartment from almost a year now and the sad thing is i cant move out as they will deduct all the extra charges from my deposit. I have been trying my best to get their customer executives help to reso...
Sep 23, 2019 by Subham Somani
Every month Nestaway charges for assure maintenance + cgst + sgst about ₹***.** this month. But since a month I am requesting them for cot repair as my cot shrieks alot, called and complained many times to there customer care, but to no avail...
Sep 15, 2019 by Sonal Kabdwal