E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong product delivered (Shopdron ) Open
I book for *** GB hp pen drive rupees ***/- but Shopdron delivered for me ** GB pen drive. Please solve my problem. Reference id -*********, Order id - *******, Tracking id -************, Order date -**/**/****....
Apr 01, 2019 by Manish arya
Cheated by the company (Amazon.in) Open
I purchased a laptop adaptor from Amazon.in on **/**/****. Invoice attached with one year warranty period. The Adaptor received from Amazon.in is defective and sent to service. I have received the defective Adaptor same without any service. I h...
Mar 30, 2019 by D.SUNDAR CHAND
Money not refunded (Amazon) Open
On *st February **** Amazon team contacted me to offer a job in Visakhapatnam district. I have applied for that job and for registration, account opening and courier charges totally I paid ***** rupees to Amazon. Unfortunately, I lose my job no...
Mar 28, 2019 by Praveenkumar
Mobile lost from the package (Amazon Online Shoping) Open
Name of the Company - Amazon.in Product: Mobile Phone Brand: Honor * X Order no: ***************** Date of purchase: **.**.**** Amount paid – *****/- Rs. Reg mobile no - ********** Reg email id- papular**@gmail.com Problem –...
Mar 23, 2019 by Papular das
Fake product received (Awstro) Open
I ordered jbl charge * but got delivered fake one. Order details Order: ZYGEPLAFA Please help me to get back my order....
Mar 16, 2019 by Mahesh madan saswade
Package not delivered (Aliexpress. com) Open
I ordered two products from AliExpress with Order id Security camera ************** Drone ************** On **-*-**** Till now the product has not been delivered. And als...
Mar 08, 2019 by Palash jindal
No refund of the delivery charges (Winni.in) Open
No refund of the delivery charges even after * months. The delivery charges were charged extra for same day delivery of the cake but the cake was delivered after two days. The customer care is not co-operative. When I last talked to them they t...
Mar 07, 2019 by Madhusmita Panda
Ordered cancelled by paytm (Paytm Mall) Open
Ive been spending my spare time on paytm mall app and looking for lucrative offers from paytm, I happen to see two offers *)Bajaj Pluto *** Watt * Jar Mixer Grinder (White & Blue) order no : ********** and Puma Velocity Tetron Shoe order no : *...
Oct 07, 2018 by Syed
Wrong Package Delivered (Clothingshirtsonline.com) Open
I have received wrong product. I want to replace it or Refund my money back to my account or phone pay....
Sep 01, 2018 by Murali Ramprasad
Due to technical issues my order has not been proceeded & amount taken back (Flipkart. com) Open
Placed my order using my gift card & the remaining amount has been debited from bank to fullfill the order. But my order was not placed & because of the technical issue my gift card is also expired. But I payed before the expiry time & they ac...
Jun 12, 2018 by Victor
Package not received yet (Snap Deal Online Shopping ) Open
Item ordered is not received yet pls maje fast...
Jun 12, 2018 by Dileep
Cheating a consumer on the name of discounts (Myntra Company) Open
i purchased my product (Converse Unisex Navy Sneakers) for Rs **** and no tax etc was mentioned to be paid besides it. but at the time of delivery they charged me Rs **** taking *** rupees in the name of tax which was never mentioned earlier...
Jun 11, 2018 by Irshad Maajid Taily
Pepperfry Wardrobe repair unresolved (Pepperfry.com) Open
pepperfry order #- ********* bought a wardrobe (still under warranty till dec**) . i have spoken to pf customer care about *-* times regarding the same requesting for solution and fixing. as confirmed by their own carpenter who came to v...
Jun 11, 2018 by manasi agarwal
Laptop crashed due to magnets in the laptop sleeve (Daily Objects) Open
I bought a laptop sleeve from DailyObjects due to it's beautiful design but because of it's very strong magnets (which I don't know why do they put in a laptop sleeve), my laptop's hard drive got crashed four times. And even after a lot of comp...
Jun 10, 2018 by ManpreetKaur Suchariya
Online Fraud (Flipora) Open
From Flipora i got a call. They told me that i am selected for their promotion lucky draw and i have to register by purchasing a Noise Digital Unisex Smart Watch with Sim Card Slot and Camera of worth rs ****. And they give me the product also ...
Jun 10, 2018 by Ashish Kumar
Shoes is defected and cash or package is not recvied (Jabong.com) Open
my shoes package is defected and return request but my shoes is not replace and redisopatch and cash is not recived ...
Jun 09, 2018 by pawan kumar
Money debited but yet product not shipped (Ebazaari.com) Open
I made an online purchase with ebazaari.com of Rs.***/- through Payu check out on **-**-**** with order id & Payu transaction id: OD********* against my SBI credit card. The website is neither shipping the product out nor replying to my emails ...
Nov 08, 2017 by Santanu ghosh
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