E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Received wrong package (Paanchali.com) Open
I have placed an order for a Kurti (order no. *****) but received a wrong cheap saree piece. No response post placing a refund request. Please do the needful....
Sep 03, 2019 by L swati
Fake product delivered (www.ebazee.net) Open
I ordered JBL Flip * Bluetooth Speaker & TWS Mini Earpod which they have displayed through their website. But when the product received it was completely different (some cheaper quality one_china made). I feel I am cheated by these guys. Now I ...
Sep 03, 2019 by Akarsh Balakrishnan
Company is cheating (Shoptelezon ) Open
I have come in contact with a company name as Shoptelezon through social media. They have taken Rs. ****as a franchise fee. They informed that a particular dealer panel will open and then the order will be given for delivery. While after receiv...
Sep 03, 2019 by VIJAYAKUMAR
Fake products delivered (Cloud Jone Mart) Open
I got a call from could Jone Mart. Her name is Mahi and she told me you woned a Vivo v** pro mobile and we are sending the parcel by post. She said you have to pay **** Rs. When I got the parcel I paid to the post office **** Rs and I opened th...
Sep 03, 2019 by Laxmikant Nayak
Wrong and defective products received (onlineshoppingshirt.com) Open
I had ordered the double pocket combo of * stylish denim solid comfortable shirts from onlineshoppingshirts.com. But I had received different, defected and torn shirts of very low quality. Their contact number is **********. I had messaged the...
Sep 03, 2019 by Abnish Kumar
Money not returned (Trends Wholesale) Open
On *rd Sept. **** in an Instagram page named trends.wholesaler I saw a jacket and I ordered. They said the price is *** so we negotiated and the final price was ***. We agreed upon that and I placed the order. The person named Nandu Kare said I...
Sep 03, 2019 by Saima salim
Return not initiated (Wittycart ) Open
I ordered a posture corrector belt from Wittycart. I want to return it as per their return policy but no reply on message or email. Please do the needful....
Sep 03, 2019 by Pradyumna
Missing of accessory (Myntra) Open
I have ordered JBL Xtreme * Bluetooth speaker. I have received the package but when I opened the package I found that one accessory was missing that is charging cable. All other things are available in that package except cable one part is avai...
Sep 03, 2019 by Harshit mishra
Fake product doesn't work (Sugarcomb.in ) Open
I ordered Nina silk product for quick hair removal and received it today i.e. *rd September **** from sugarcomb.in. The site showed a guarantee of * days. I used it the same day but it didn't work. It's fake. Didn't even work once. I request fo...
Sep 03, 2019 by Tanisha Mehtani
Package not delivered (polyesterprints.in) Open
I ordered a combo of * t-shirts on **/*/**** and got a confirmation message on **/*/****. I paid *** online by card but I don't get my delivery. They posted their advertisement on Instagram many times. I mail them but there is no response. ...
Sep 03, 2019 by Ajay bisht
I got the dead smart watch (Ebazee.net) Open
I ordered one smartwatch from ebazee.net. Today I got the product but this dead piece not working. I open the website there is no showing returns option. Also, they are showing another product and I got a very low-quality product....
Sep 03, 2019 by Noushad
Security amount not refunded (Flyrobe) Open
I returned the outfit on **th May and it's been more than * months but they have not refunded my security amount of **** Rs. I have been constantly following up for payment on calls and emails but they are not responsive. Even if they respond t...
Sep 03, 2019 by Priyanka Choudhary
Wrong package delivered (Panchali.com) Open
Giving us the wrong product and not replying my mail and not giving my money. They are fake. I want my money back. They gave a cheap gold saree while I ordered a dress....
Sep 03, 2019 by Nisha naykar
Package not delivered (Flipkart) Open
I have placed an order on Flipkart but Flipkart not delivering my product. Please do the needful....
Sep 03, 2019 by Ravi Sankar Peteti
Refund not given (Shoopkart.com) Open
I purchased realme x on shoopkart website but the product not delivered. I called many times on this company's number but no response. My order no is *****. Please help me to get a refund of my money....
Sep 03, 2019 by Mandeep singh
Worst quality product received (Info Online Care Bussiness) Open
I ordered casual * shirts for man west product. Quality is very delicate. I retain my order. Please help to refund my money....
Sep 03, 2019 by Azher khan
Fake saree delivered (Great Indian Saree) Open
My order number is ******. I have ordered for a traditional orange colour soft silk designer saree of worth Rs ****. Just now I received the saree. It is totally different from the saree I ordered in colour cloth everything. Kindly take return ...
Sep 03, 2019 by Nithya
Shoes not delivered (sshoppingclub.com) Open
I have ordered a shoe on *rd July **** from sshoppingclub.com and I have paid Rs ***. I am not getting any updates from them. Still, the product is not delivered....
Sep 03, 2019 by Kathula ganesh babu
Delivered a defective device (Flipkart India Private Limited) Open
I've ordered my Xiaomi Redmi Note * Pro Space Black *GB ** GB mobile (Order date was *th August **** as promised delivery date within * days) from Flipkart. It was my *th mobile from Flipkart just within * years of time. I didn't get the produc...
Sep 03, 2019 by Mahboob Kadavath
Package not delivered (Jeet Associates) Open
As I ordered *** led bulb from GEM amounting Rs. *****/- from the firm named "Jeet Associates Gurudwara Gali, Mukharjee Bazar, Udhampur manoj.monu****@gmail.com, **********". * months have already been passed but the orders not delivered to co...
Sep 03, 2019 by Paras Kumar Singh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's