E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Order not shipped (Salely.in) Open
I order camera from Salely.in and it is fraud website. But order not shipped. Please do the needful....
Sep 05, 2019 by Prashannjeet
Amazon cashback not issued (Amazon India) Open
On **/**/**** I collected an offer coupon from Amazon that promised cashback of up to Rs. **** on making a third party (Coolwinks) purchase of Rs. **** or more. The offer was valid from **/**/**** to **/**/****. One day later on **/**/****, aft...
Sep 05, 2019 by Sanjeev Kumar Mishra
Faulty RO purifier and customer harrasment (Amazon) Open
I had purchased PureIt RO+MF classic water purifier from Amazon and it gave me issues almost every month since my purchase. If you check the service log of “Aditi Enterprises” Nasik – ******, we had to call him every month for issues sinc...
Sep 05, 2019 by Madhu Jaju
Fake product received (Esha enterprises ) Open
I have a got a call from hhh teleshopping from Kavya. They said you have a company offer. You got one cell phone Samsung galaxy j* *gb ram ** GB rom ** gms silver one headset and one jio sim on your mobile no. They said you have to pay **** the...
Sep 05, 2019 by Shaik afroz
Flipkart account blocked (Flipkart) Open
Flipkart is making customers fool. I have ordered Type c Otg seller (Retail Net). They cancelled my order. Again I ordered seller again cancelled. Now they blocked my Flipkart account and when I asked them they told me via mail that you have or...
Sep 05, 2019 by Satyam Raj
Wrong product received (Stunning dear) Open
Order no - ***** Order date - **/**/**** Order Amount - ****.** Payment mode - COD Billing address - Yogesh Kumar, ** Agersen Nagar Sri Ganganagar Rajasthan Order Details:- Stunning Dear Kurti ** - ***@*= *** Saree ** - ***@* = *** L...
Sep 05, 2019 by Yogesh Kumar
Wrong product received (Zippkart.in) Open
I have ordered truly wireless earbuds from zippkart.in. I have received really bad quality earbuds. While buying they showed different earbuds with the specification. The product which I received is completely different from what was shown to m...
Sep 05, 2019 by Atul asade
Got a very bad product (House of lehengas) Open
As I have ordered black bead mangalsutra chain and a pendant which was nice in the pic they had shown. But they have delivered a third-rated third class product which we don't even imagine to wear in a dream also. Their rule is that we have to...
Sep 05, 2019 by Sunitha
Refund not provided (Flipkart Internet Private Limited) Open
I ordered one realme * Pro mobile phone on * Aug ****. I paid ***** for that through ICICI credit card on EMI for * months. After one day on * Aug ****, I had to cancel that order due to some issues and I got a refund time within * business day...
Sep 05, 2019 by Sachin Giri
Fraud activity by glowille.com (glowille.com) Open
Got cheated three times. I ordered a Kurti in the beginning but got delivered a completely different low-quality item. Thought it was accidental so asked for replacement they didn't respond for more than a month then I contacted them through th...
Sep 05, 2019 by Sreedevi Abhishek
Refund not received (Myntra) Open
I didn't get my refund amount. I returned the product to Myntra. Please do the needful....
Sep 05, 2019 by Prasanna Kumar
Product not book amount debit from account (Flipkart) Open
On July ** I book online Asus ZenFone Max M* (Black, ** GB) with order ID OD****************** but couldn't reach form Flipkart. Amount debited from my account HDFC bank. Please help....
Sep 05, 2019 by Mintoo Kumar
Online shopping fraud (www.naughtyme.com) Open
I have purchased a product from www.naughtyme.com Order no. ****. Order date **/*/****. It's been ** days still product not delivered. Their customer care mobile number (**********) is always switched off. Their customer care email ID (info@na...
Sep 05, 2019 by Akash Radha Krishnan
Package not delivered (Wishingdeal.com) Open
My prepaid order no wgd****p****** to wishingdeal.com at **/**/**** amount *** Rs. But my order not delivered in my address village. I contacted to wishingdeal.com customer care but not much satisfaction answer by her....
Sep 05, 2019 by SUJEET SINGH
Order not delivered (Insasta.com) Open
I have ordered a landline phone from insasta.com with order ID ****** on */*/**** but it is not delivered to me. Insasta.com customer care no. is switched off and they are also not responding to my emails....
Sep 05, 2019 by Vasant soni
Wrong product received not refunding the money nor replace (Goyantra) Open
Ordered the product (earphones) worth rupees **** but I received a different product of worth ***. I mailed the details of invoice and images of the product to company mail id but they are not responding. I want my money back from the company....
Sep 05, 2019 by Akshay kumar singh
Faulty phone received (2GUD ) Open
I got this product thinking that its an original product. However, after using it for a week I started getting a problem with this phone. I contacted *gud and asked them to return my money. They sent a technician who did not inspect the device ...
Sep 05, 2019 by Gaurav Sharma
Received a different parcel (Bstylish forerver) Open
I have ordered a set of * check shirts for ***/- and I have received a different set of shirt altogether. Totally fraud. Please help. ...
Sep 04, 2019 by Anwesh Mukherjee
Cheap quality saree received (Sari bhandar) Open
Today I received cheap quality saree from Sari Bhandar instead of linen cotton saree which they promised to send under order no *****. I want my money back....
Sep 04, 2019 by Amita verma
Product not delivered (Paytm Mall) Open
I had purchased a JBL T*** pure bass In-Ear Earphones with mic from Paytm Mall on ** Jul **** through mobile no: *********. I made a payment of online via HDFC debit card. On ** July order status shows delivered however I have not received any ...
Sep 04, 2019 by Raj sangawar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's