E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong product delivered (Ebazee) Open
Don't order from this is waste product delivered, I ordered jbl flip * Bluetooth speaker but received cheap china product speaker. Please help me out. Don't buy ebazee.net product....
Sep 02, 2019 by Chandan kumar
Wrong shirts received (Big Fashion Hub) Open
I had ordered * denim shirt from the company site big fashion hub but I have received very much cheap shirts. Please do the needful....
Sep 02, 2019 by Sanjay nikude
Refund total amount against fraud (Flipkart) Open
On dated *-Aug-****, an advertisement has been reflected on my mobile towards Flipkart, that get a discount of **% (Rs ****/-) for a particular item. After that, I make a payment of but not get any discount while such amount (Rs.****/-) has be...
Sep 02, 2019 by Mohit Jonwal
Package contained missing item (Flipkart) Open
I ordered two quantity of book through Flipkart which is the amount of ***** = *** Rs. But in the received package, I got only one book. I complained to Flipkart but got no resolution. So I returned package but received a refund of only one boo...
Sep 02, 2019 by VIJAY CHOUDHARY
Delivered the junk (Bodycraves) Open
I ordered combo shirts worth *** Rs from Bodycraves.in but on **th Aug ****, I received junk shirts. When I opened and looked I got upset and frustrated. Website: www.bodycraves.in Order Id: #BC****...
Sep 02, 2019 by Emman praise
No tracking of order (Ebazee.net) Open
I ordered MI Band *. I have received no tracking details and there is only confirmation of payment from the bank that I have paid the amount. I'm trying to call customer service calls are rejected. I deeply have an intuition I'm being cheated. ...
Sep 02, 2019 by Jyotsna Prasad
Ordered item not matching (Ebazee) Open
I ordered JBL flip * Bluetooth speaker which MRP after the discount was ₹****/-. I recieved package on Sunday ** September **** and opened it and then opens and found no JBL flip *. Its made in china speaker in the box low-quality speaker mar...
Sep 02, 2019 by Dhirender Singh
I got cheated by sending old saree (Piyarangrezz.com) Open
I ordered saree from piyarangrezz.com but they cheated me. I got my parcel today in that it was some worst cloth it was all holes in it and when I requested delivery boy to take it to return he said to apply online but when I checked it was not...
Sep 01, 2019 by Rama patel
Product not delivered after full payment in advance (Stock_me_from_here) Open
There is a page on Instagram named stock_me_from_here. I ordered an earphone and he asked for payment and I paid using upi **** and its * weeks no response from him. He has not sent me the product and does not respond also. His contact number ...
Sep 01, 2019 by Nitin Rathi
Faulty item delivered (2 Gud) Open
I order mi A* refurbished mobile from * Gud, but the mobile display is not properly fitted. I apply for the refund and his technician also check it and update the issue. After some time my refund is rejected. I contact * Gud customer care. They...
Sep 01, 2019 by Faldu Hardik
Cheated with a fake product (Brandfete.com) Open
I had seen about this portable rechargeable electric juicer online on this ad from the site called brandfete.com. I placed an order with COD. The price was *** and it's about a week or more. Today Sunday the courier guy called me and said they ...
Sep 01, 2019 by Johnpaul
Amount not refunded (Shoopkart.com) Open
I booked realme *i phone on *nd August **** via UPI phone pe mode TR ID P*********************. Still no response. Please solve this....
Sep 01, 2019 by Suresh Jadhav
I have received different products and I have paid money (Brandfete ) Open
I had received different products I had paid money. Please help to return the product and send money back....
Sep 01, 2019 by Vandana jain
Package not received (ezeedeals.in) Open
I have ordered a Jbl Bluetooth Speaker on ** Jul ** with receipt no ********** from ezeedeals. However, till now I have neither recieved the item nor refund. I have tried to contact them on phone and email. But there is no response from their e...
Sep 01, 2019 by Anoop Divakaran
Wrong Item delivered (Brandfete.com) Open
I have booked a USB portable six-blade juicer. Today * in * orange fruit juicer was delivered by Xpressbess delivery boy. This the wrong item delivered. Please provide to refund my money or correct item. I have evidence against the fraud. I’l...
Sep 01, 2019 by Rajesh Rav
Pathetic product delivered (House of lehengas) Open
Combo of * Kurtis was ordered and the payment option chosen was COD. Instead of sending the same product they sent a pathetic product not at all matching the product. After filing the return through email as it was mentioned that we need to sen...
Sep 01, 2019 by Nisha Kotian
Wrong product and it is not worthwhile of my payment (Goyantra.com) Open
I received a wrong product of goyantra product. But they didn't reply which I send them with info and pics. Please do the needful....
Sep 01, 2019 by Srikanth kunuru
No refund of money (2GUD ) Open
I ordered iphone from * gud (Unboxed like-new condition) on Aug **. It was delivered to me on Aug **st and on the same day I filed for a refund because I got a defective piece. The battery is draining faster. When I checked, the battery cycles ...
Sep 01, 2019 by Sujith Soman Pisharody
Product is different and cheapest (Creative Crafts Private Ltd) Open
I had ordered * shirts at *** on Creative Crafts online shopping through Facebook on **/**/****. But when the product is delivered there is not the same product. I get the other cheapest price product. This shirt is in different colours and siz...
Sep 01, 2019 by Sachin Tharkar
Package not delivered (Fashion Monk India) Open
I placed an order and paid online. Its been a week now and no details received as to when I'll get the product. No shipping details were shared by the seller. I contacted them through email but no reply for that. I just want the product or my m...
Sep 01, 2019 by Maneesh Shukla
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's