E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
For package not deliver (Freeedeals ) Open
I did order Jbl Bluetooth speaker charge * with earpod from freeedeals facebook page I did order ** June **** but still not get. Please help....
Sep 01, 2019 by Vinod kumar arya
It is fake not real as shown online (Brand Fete) Open
It's not as real as shown online. Please do some to get my money back. Please help....
Sep 01, 2019 by Amos kumar
I ordered watch and didn't receive any confirmation till now (Ebazee.net) Open
I order a watch in ebazee.net but I didn't receive any confirmation till now. Even though I paid through debit card online. I need my money back. ...
Sep 01, 2019 by Vishnu
Package not delivered (Thriftshopindia) Open
I ordered * items from this website looking at how attractive deals it was providing, but I was a fool to believe in it. They took money in advance from me and the product is never delivered. Now they don't reply on WhatsApp, Instagram and don'...
Sep 01, 2019 by Saurabh Joshi
My shoes not delivered with me (Shopping Club) Open
I ordered on ** July one red and blue sports shoes but didn't deliver with me. My order no is ******....
Sep 01, 2019 by Ashok Kumar Kamkar
Package not delivered (Rentickle.com) Open
I have ordered a fridge, washing machine and an RO from Rentickle. I have done the payment and submitted all the documents but they rejected my order by saying your credit score is not good but when I checked my cibil it was more than ***. I sh...
Sep 01, 2019 by Rishu ranjan
Rakhi not delivered, no response from company's side ( Primo gifts pvt ltd) Open
Rakhi did not get deliver on **/*/****. No response from company's side. Not refunding my money. I called customer care she told me your money will refund in * days. But no refund received....
Sep 01, 2019 by Punam Rawat
Package not delivered (Theyouthattire.com) Open
The listed website theyouthattire.com is a fraudulent company who dupe customers by taking the money and then do not deliver the product. The company is not listed and contact numbers are fake. Even on their FB page, they don't have proper deta...
Sep 01, 2019 by Sundar K V
Different product received (Saari bhandar) Open
Product is entirely different. Cheap product delivered by the company. Not taking the calls. They are the fraudsters. ...
Sep 01, 2019 by Vimmi choudhry
Cheated by fraud online shopping website (Mi Store) Open
On **st August ****, I received a message on my mobile about a discount sale of mobile phone from MI and a link was given. I opened the linked website http://miistore.store/ and saw some discounted mobile phones and a tag of "Sale ends in ** mi...
Sep 01, 2019 by Priyajit Pal
Package not delivered (Bewakoof.com) Open
I ordered a half sleeve t-shirt at Bewakoof.com and after few days it's status changed to delivered. I did not receive any call from any courier person as i was the one who should receive it. Upon tracking the shipment through the Bluedart sit...
Aug 31, 2019 by Pankaj Hazra
Sales invoice and bad quality products (Virendra and Company ) Open
I have made an advance of ***,*** plus **,*** as a consultant but all products delivered and quality not maintained plus they have cheated us. Sales invoices not issued after so many requests. ...
Aug 31, 2019 by Himanshu Shekhar
My package is not deliver (sshoppingclub.com) Open
I order my shoes on * August. I ordered * shoes I track my order and he is still showing your order is processing. Sshoppingclub.com sent me a message my shoes are delivered between * to ** days but my shoes are not delivered. Today is ** Augus...
Aug 31, 2019 by Shubham kumar
Package not delivered (online book store) Open
Its been more than a week my book is not yet dispatched. The admin is not picking up the call nor replying the mails....
Aug 31, 2019 by Ankit Jha
Fraud with order (Myphotoprint.in) Open
I order(order no: ****** and mob: **********) one shadow box from myphotoprint.in website on **rd August **** and got delivered on **th August ****. But I saw there is some issue with myphotoprint.in product that light was not working and witho...
Aug 31, 2019 by Raj Rusia
Serial no mismatch (Amazon) Open
I bought a lenovo laptop from amazon , amazon gave me the invoice with wrong serial no and i was not able to receive the back to college offer from lenovo (which was worth *K )as they canceled my offer due to wrong serial no. I first complained...
Aug 31, 2019 by Prateek Gupta
Poor product and completely different material supplied (Sweethack sarees) Open
I had ordered a saree from sweethack sarees but I had received very poor and completely different material. I tried to contact sweethack and the courier company Delivery but nobody responded. I want my money refunded immediately. Jayasree Nair...
Aug 31, 2019 by Jayasree Nair
Damaged washing machine not replaced (Whirlpool) Open
I have purchased a washing machine in April **** from the whirlpool. This machine was damaged and came to know while I found approx ** clothes to be damaged completely after a wash in it. company has replaced it after * months however the secon...
Aug 31, 2019 by Singh
Worst torn and wrong product (Paanchali) Open
I ordered a lehenga but i got a saree...and it was very cheap , local and torn from many sides......
Aug 31, 2019 by Virendra yadav
Fraud mobile online selling website (Phoneskart.in) Open
I purchased a mobile from www.phoneskart.in The website had a verified mark and claimed refund and return policy. I had ordered a phone by name Speria with * GB Ram and ** GB internal memory. When I received package it had only ** GB internal...
Aug 31, 2019 by Sunitha K S
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's