E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Amazon.in) Open
I have placed this order in month of march. Though there has been relaxation for couriers currently on the outbreak of covid-**, it is not yet delivered. Also the option to track the respective order has also dis-appeared. No response either f...
May 19, 2020 by DATTA RAKSHITH
Package not delivered and they changed pincode without my concern (Flipkart) Open
I ordered samsung galaxy s*plus on **th March and promise delivery date was **th March but they send it to anathor address,( later one of their senior customer care executive confirmed me that they willingly changed my pincode as they thought I...
May 19, 2020 by Sanjay Salora
PAYMENT DONE PRODUCT NOT RECD (Gadgetsshop In) Open
MY OEDER NO GS****/GS**** FOR GADGETSHOP.IN I WAS UNABLE TO OPEN THE SITE AND UNABLE TO TRACE MY ORDER THE PAYMENT WAS DONE THRU PAYU WHEN I TRIED TO COMPLAIN THEY SAIY SAID CONTACT DEALER ONE OF THE PAYMENT ID IS ********* (DIVYANSHU JAIN)...
May 18, 2020 by Sameer d mistry
Fraud Website (Jbl) Open
I ordered JBL BT speaker with headphone. Got delivery today. Very cheap Chinese product. Also did not receive headphones. Tried calling their helpline ..there phone is not in service. total FRAUD....
May 18, 2020 by Kapil Jain
FRAUDULENT ONLINE DELIVERY OF PRODUCT ORDERED (Sunshine summer) Open
Sir , Please refer order no SS **** . It is brought to your notice that the order was for Genex Galaxy M** Smartphone *GB /***GB (Ravel Black) × * Midnight Blue Rs. *,***.** However , the parcel delivered on ** May **** contains Q Te...
May 18, 2020 by HIRAK SHUBHRA SEN
Refund not initiated (Club Factory App) Open
I ordered * number of watches on **/**/****. But the items were not according to our requirement so we returned the items within alloted time period just before the Lockdown. The item may not have reached to the seller because of Lockdown . Th...
May 18, 2020 by Bhavin Shah
Package not delivered (Eassycart com) Open
Hello sir/madam, I have purchased oneplus *t from eassycart.com dated *rd may **** but I have no updates regarding mobile dispatch and delivery.I called call center but in vain.kindly sort me issue ...
May 17, 2020 by V swathi
Order confirmed but no update about delivery (Jaldifatafat Com) Open
I have purchased a philips smarttv ** inch from jaldifatafat.com. i came to know its a fake site. The amt RS *****.** Iis deducted from my account and the ordar was confirmed via order no ********* . The invoice was successfully generated in th...
May 17, 2020 by Munna Singh
Requested refund (JALDI FATAFAT) Open
Amount debited from bank, on **th May ****, towards * × Aqua Lite UF + UV Water Purifier (Without Storage) but order says Awaiting Payment till doday **th May ****, But, CCAvenue payment gateway says "Your transaction for the order number ***...
May 17, 2020 by Vasudeva Rao G
Amount withdrawed from account and no order confirmation (shinesummer) Open
On **-**-**** l ordered * shirts combo offer from shinesummer website but they withdraw the amount of rs*** by upi method! But they not given any order confirmation or any contacting details about shipping and further! No customer service suppo...
May 16, 2020 by BEN C PAUL
It isn t responding for my emails or calls (FIXCHASE COM) Open
I ordered a product of ****/- I tried emailing them for an update on my purchase but the email is not available now. Even they aren't attending the call. I have all the emails and screenshots. If I had any clue of it I would never ordered. Ple...
May 16, 2020 by Pavanimahi Choudhary
Return Payment (Weblink In Pvt Ltd ) Open
WE are LEENOVA HOTELWARE & MACHINERY Bhopal India Owner Kuldeep Patel, and Weblink. In Pvt. Ltd. DELHI Company The LEENOVA HOTELWARE & MACHINERY company given the payment from the B*B Business Online of service payment , So they just take...
May 16, 2020 by LEENOVA HOTELWARE & MACHINERY
Return Payment (Weblink In Pvt Ltd ) Open
WE are LEENOVA HOTELWARE & MACHINERY Bhopal India Owner Kuldeep Patel, and Weblink. In Pvt. Ltd. DELHI Company The LEENOVA HOTELWARE & MACHINERY company given the payment from the B*B Business Online of service payment , So they just take...
May 16, 2020 by LEENOVA HOTELWARE & MACHINERY
Fraud Fixchase No delivery of products (Fixchase com) Open
From Fixchase.com ordered HUDA beauty products worth Rs. **** on Apr **th. Mode of payment-GooglePay. They confirmed the order will be delivered to Gurgaon, Orange zone till Apr **th. Few days I sent a follow up email and there was no respon...
May 16, 2020 by Vibhuti Agarwal
Fraud seller (Quikr) Open
Hi, I've made a deal with a Quikr seller regarding PS* on Quikr platform. The price mentioned in the ad was **,*** and I bargained it for *****. He asked me to contact him on whatsapp. So, I messaged him on **th of May ****. He got in touch wit...
May 16, 2020 by Phani Surya Srinivas Ayyagari
Items did not deliver (Shopcules) Open
I did not get my item. The items were essential, without that I can not move outside. Their last word like "I agree, that essential product can be deliver but in your case product is not available. However, if you wish you can wait. Meanwhile, ...
May 15, 2020 by Biswajit Das
WINNI IN FRAUD online website no refund (Winni.in) Open
मैं आपको WINNI.IN वेबसाइट के बारे में बताने जा रही हूं। इस वेबसाइट के जरिए आप cakes, greeting cards, gifts ऑर्डर कर सक...
May 14, 2020 by Anusha Singh
Refund issue (Koovs) Open
I had placed a prepaid order on ** March ****. I was scheduled to be delivered on ** March **** but they were not able to deliver. After that it got stuck due to lockdown and I decided to cancel my order and asked for refund ..now they product ...
May 13, 2020 by Lovejeet
Not pickup wrong product (Myntra) Open
Order no: *******-*******-******* and product name: Blackberrys Men Mustard Yellow Slim Fit Checked Casual Shirt . Ordered date March ** **** . I received wrong shirt so I contacted myntra support so after some day they created return for refun...
May 13, 2020 by Lourdu Vinoth
Account freezed by flipkart (Flipkart) Open
Flipkart has blocked my account I was having gift voucher purchased on easy mothly installment So I was trying to order phone for my father and * times I ordered and all time instantly cancelled saying they are out of stock but they were in s...
May 13, 2020 by Pratham singhal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's