E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
My Order Bluetooth speaker and headphone not delivered from gadgetsshop in (Gadgetsshop In) Open
Hello Team, I have purchased the PORTABLE BLUETOOTH SPEAKER AND EAR HEADPHONE × * from gadgetsshop.in. I have paid the immediately online and I have got the order GS**** confirmation mail in mail. When I am trying track the delivery and sen...
May 27, 2020 by Sanjay Ratilal Patil
Fraudulent issue (Tata Cliq) Open
Order id: ********* and order date: **/**/**** . Product name: Philips trimmer. I cancelled this order on *st may **** and they told me we refund initiated by *st may **** but I still not received refund amount to my bank. So they asked me to ...
May 27, 2020 by Daniel
Jaldifatafat order not delivered (Jaldifatafat) Open
I ordered a Symphony Desert Air cooler on Jaldifatafat website. The order is not delivered. There is no communication or confirmation of delivery since ordered back on May **, ****. This clearly looks like a fraud. I need to resolve this a...
May 27, 2020 by Abhishek Tiwari
Received damaged and wrong product (Myntra Design Pvt Ltd, online shopping portal, AKR Tech Park, B block, Krishna Reddy Industrial Area, 7th Mile, Kudlu Gate, Bangalore 560068) Open
I ordered one lotus face wash and one scrub on ** mar **** and i received it **th may **** but the scrub was damaged and facewash was duplicate as i tried to contact customer care they denied several time and finally after continuesly contact f...
May 26, 2020 by Sneha
Fake watch received (Infrill ) Open
I ordered for THOR * Dual Chipset Technology *G LTE Camera WIFI GPS AMOLED Smart Watch, Paid Rs. ****, on **/*/****, But today **-*-**** i received a FAKE watch along dead power bank (mentioned as MI). I am very much upset with this issue. Rais...
May 26, 2020 by Mani
ABLO blocked my account (Massive Media Solutions Private Limited) Open
I use able regularly. One needs to buy coins to talk to girls. I have made many purchases( around Rs ***** or more) and I was able to chat and make many good friends online. Now yesterday while a girl and i were getting intimate, i posted an...
May 26, 2020 by K Prakash Raju
Money got deducted but BigBasket show its failed Later confirmed by BB that transaction was Success (BigBasket) Open
I had done * order *st order: *st order done on *th May of ***.** and money was deducted through payzap app and transaction was Successful but big basket said it was failed. *nd order: it was done on ** may and same case happened. I call...
May 26, 2020 by Digvijay Pratap Singh
Ordered never got delivered (Shoponn.in) Open
My order dated March **rd never got delivered. There is no response to my emails & their helpline number *********** do not work. ...
May 25, 2020 by Amit Sethi
Package not yet delivered (Live your own style co in) Open
I have purchased exercise rubber band from live your own style.co.in. They haven't yet delivered my parcel. ...
May 25, 2020 by Amol Kharat
PACKAGE NOT DILIVER (Londhe.in) Open
I placed my order on londhe. in on *TH APRIL and my order was shown confirmed. After placing the order no messages or email of my order being dispatched are shown .When i visited the website no options or tabs were available for inquiry not eve...
May 25, 2020 by JAIMINI
Package not delivered (Fashion Panda India) Open
I have visited this website through instagram add and ordered a pair of shoes, shirt and a watch and done the payment through online on **-**-****. I 've not yet recieved the package nor any mail regarding the same. My order id is #EN******. ...
May 25, 2020 by Muhammed basil m
Package not delivered (Nykaa ) Open
I had ordered Philips trimmer on **th May , with order no ********-*******. Dispatched on **th May only It had reached Ghaziabad (Mohan Nagar) hub on **th May ,with Delhivery courier service to deliver the shipment. I patiently waited till ...
May 22, 2020 by Ovesh talashi
Myntra is not accepting my exchange (Myntra) Open
Hope you are doing well in this amidst COVID-** situation Because I feel really unhappy today, My name is Blessen Babu My order number is *******-*******-******* I had recently purchased a women maroon solid jumpsuit. Because of the small...
May 22, 2020 by Blessen Babu
Fraud in account (Amazon.in) Open
That my account was compromised on **-Oct-** at around *:** am (IST) subsequently two gift voucher was successfully purchased through order id -***-*******-******* using the saved card, and another *-* orders have remained unsuccessful. On...
May 22, 2020 by Mausam kumar
Money taken package not delivered (Fixchase Com) Open
I had ordered Huda Beauty makeup palatte from this website and have not had any updates on my order. I am not even able to view their store or view my order. It says the URL does not exist. I tried their customer care so many times but...of n...
May 21, 2020 by Shriya
Package not delivered (Fixchase Com) Open
I have ordered an eyeshadow palette. However I have not received any updates on it and I am not being able to find the site. And I did an online payment. ...
May 20, 2020 by Anushwa
Money taken but package not delivered (Fixchase Com) Open
I ordered an eyeshadow pallet from their website on */*/****. At that time there was a lockdown sale going on, on prepaid orders. Due to the lockdown my order was postponed but now since the non essential items are allowed to be delivered, I’...
May 20, 2020 by Ritika Bhatt
Placed order not delivered (Shopnope) Open
I have ordered shirts from shopnope website on **th Feb ****. Till now I have not received my order and I sent many emails to customer care but no reply. I want my refund. ORDER # **** The total amount was Rs.***...
May 20, 2020 by Ashok U K
Package not delivered (Amazon.in) Open
I have placed this order in month of march. Though there has been relaxation for couriers currently on the outbreak of covid-**, it is not yet delivered. Also the option to track the respective order has also dis-appeared. No response either f...
May 19, 2020 by DATTA RAKSHITH
Package not delivered and they changed pincode without my concern (Flipkart) Open
I ordered samsung galaxy s*plus on **th March and promise delivery date was **th March but they send it to anathor address,( later one of their senior customer care executive confirmed me that they willingly changed my pincode as they thought I...
May 19, 2020 by Sanjay Salora
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's