E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
TataCliQ did not honor order (Tata Cliq) Open
Sir, I had purchased Samsung A** mobile under exchange offer. As per this offer , TataCliQ was supposed to pick my old device Samsung A*(****) ( details are available with my purchase order). But TataCliQ did not send anyone to pick it up. He...
Aug 11, 2020 by Sumit Kumar
Fake product delivered (Ruhela traders Smartshub https smartshub myshopify com ) Open
I HAVE ORDERED A COMBO OF SMART WATCH AND NOISE TWS AIRBUDS BUT I GOT A LOCAL WATCH AND A WIRED EARPHONES LOCAL...
Aug 11, 2020 by ATUL PATOLE
Flipkart is denying to provide invoice on my product (Flipkart) Open
I ordered POCO X* mobile on dated *th Aug **** and my order ID is OD******************. I received the item on *th Aug ****, but invoice hard copy is not there in packing. When i tried to get invoice on mail via flipkart account then also not g...
Aug 11, 2020 by Ashok Nagar
I never received the goods (Tjori com) Open
From an online firm called Tjori, I had ordered some wellness products. They never delivered. Not initiating the refunds. Please help...
Aug 11, 2020 by Shilpashree
Service center is not dispatching my product (Boat) Open
I had sent my defective boAt basshead *** black colour to their service center in mumbai on *th of August **** by their pickup service. They issued a replacement product but they didn't dispatched it yet. They are not responding my emails and...
Aug 11, 2020 by Vikas Jarwal
Not issuing cashback even though i am eligible (Amazon India Pvt Ltd) Open
i purchased protinex under groceries section first i collected the offer, then i purchased from there itself, the offer was:get *** off on minimum purchase of rs***, and i have purchased a protinex of rs ***,my amazon order id is ***-*******-**...
Aug 11, 2020 by Shubham gupta
Package not delivered (Sellwalishop) Open
I order * slipper from sellwalishop. July month still today I am not receive any product from sellwalishop but I pay money from bank account till this day not receive products from sellwalishop please refund my money from sellwalishop I don't ...
Aug 11, 2020 by Kowsalya
Tv installation is pending from 10 days of promised date (Flipkart) Open
Installation of my tv was scheduled on *st August. But it has been postponed * times and final promised date was **th August. Today **th and no response. Flipkart is not responding. ...
Aug 11, 2020 by Sachin B
Unsatisfactory service from Dell (DELL INDIA PVT LTD) Open
I have constantly been facing issues related to FPS drop and heating in my laptop during live streaming of my content on youtube. I have brought this to dell's notice quite a few times, they sent some technicians to troubleshoot these issues bu...
Aug 11, 2020 by Sahil Mittal
False advertising and refund not provided by flipkart (Flipkart) Open
I had ordered a smartphone realme x* on * july **** from flipkart. I received the phone on ** july **** and found that the specifications mentioned on flipkart did not match to what i received. It is clearly mentioned on the website of flipkart...
Aug 11, 2020 by Harsh Shah
Package not delivered (Stylofebric Angel enterprises ) Open
I ordered clothing stuff from stylofebric on *july ****... not yet delivered....
Aug 11, 2020 by Priya Sharma
GUARANTEED PERIOD NOT RECTIFY (Lloyd) Open
Sir Greetings, Refer to my LOYAD LED TV Sir my Lloyd tv panel problem got in June ****.Still not problem solved,local service executive came and go.When m I call him they tallking rashly not given proper service and feedback m also calle...
Aug 11, 2020 by ROSHAN PANIGRAHI
Hold money for 45 months (Paytm Mall) Open
I transferred ex showroom amount to purchase new bike on march **** through paytm. Same amount refunded after almost * month due to covid lockdown without intimate. After some days again debited ex showroom amount without intimate. Then after ...
Aug 11, 2020 by Rahul Sajjanrao Patil
Refund not received (Jiomart) Open
I hav placed * orders in jiomart. Com on *th of july **** and **th of july ****. Even after giving several complaints and follow ups, I haven't got my refund yet. They just say, 'refund initiated'. I hav been patient for all these days but stil...
Aug 11, 2020 by Saranya Karthik
Not delivered my order (Projector cort mini pocket laptop) Open
I have ordered online, a mini pocket laptop from the website projector.cort my shopify.com worth RS.****/ But there is not delivered to me....
Aug 11, 2020 by Segar
They didn t deliever my product (mm bulk official instagram account ) Open
I’ve ordered the hoodies from mm bulk officail and they r just fake they said that i’ll recieve a msg when my order is ready but i didn’t get any msg plzz i want my money back coz it’s *** rupees not just *** rupess so i want my money b...
Aug 11, 2020 by Suzain shaikh
Wrong items delivered and no refund (Nonstop wears) Open
i placed and order for * nightsuits, instead I received a saree. When i reached out to customer care, they said they ll send a refund for which i have to fill a form. When i opened the form it asked for details like MPIN and CVV. This very clea...
Aug 11, 2020 by priyam
Order not receive (Converse deal) Open
I order in instagram the combo wear deal but yet didn't receive order. I want refund. Plz refund rps 648...
Aug 11, 2020 by Anu
Fake Product (Shopnik sonudmonks in) Open
Today (**:**:****) I received one JBL headphones which I had ordered in the month of May, but still I was happy atleast I received after *months, As soon as I opened infront of courier boy it was not worth of Rs***/- also so after that I tried ...
Aug 11, 2020 by Rajiv Das
Package not delivered (Shein.in) Open
It's been * months since I placed my order. And I haven't received it yet. It's really disappointing....
Aug 11, 2020 by Ashmita Sahu
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's