E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Veet trimmer (Veet) Open
I had ordered Veet trimmer but instead I got something called Sweet, which costs not more than 300....
Aug 10, 2020 by Garvita Sharma
Package not delivered (Club Fashion) Open
I placed my order on aug * from this site called club fashion after which i did not receive any mail or msg or anything regarded the order. It was said that i'll get my order by ** aug monday i.e today but i dont see it coming because i have re...
Aug 10, 2020 by Shivangi Dutta
Amount paid not refunded (Reliance Retail Limited JioMart ) Open
I had placed an online grocery order on JioMart on **th July, **** at **:** AM and paid an amount of Rs. ***.** from Google Pay (Google Pay Transaction Id - CICAgKDZs*foVw, UPI Id - UPI ************). The delivery was shows for **th July, **** ...
Aug 09, 2020 by Himanshu Rajput
Order not delivered from Keveshop Fashion Store (Keveshop fashion store) Open
I have ordered * t shirts from Keveshop Fashion Store on *rd March and paid rupees *** . My order number is *****.The payments was deducted but they still not delivered the item. Tried to contact their customercare but no response. later can s...
Aug 09, 2020 by ANIRBAN CHAKRABORTI
Account closed (Amazon India) Open
My account has been closed from past * years saying there is another account' and due to their policy. I had done no error. They had closed account' abruptly . There is around *k+giftcard amount which they dint refund me...
Aug 09, 2020 by Sanjay K
Flipkart not provide discount as per offer service delay (Flipkart) Open
i purchased VU Led from flipkart on **.**.**** that time offer provided by flipkart if you spend *** super coin you got **** Rs instant discount. after order i got **** rs discount, when i call flipkart customer care they told me after delive...
Aug 09, 2020 by OMPRAKASH RATHORE
Cash back coupon received on cred for tatacliq (Tata Cliq) Open
I received a cash back coupon from cred for paying bills of ***₹ of tata cliq. But when i trying to redeem it showing me already used, i raised a ticket on *nd of August **** still no resolution is given by them they only say wait for few day...
Aug 09, 2020 by Kumar animesh
Mobile repairing issue (Jeeves Consumer Service) Open
I purchased a mobile protection from jeeves consumer service under festive edition-complete mobile protection against policy number JPPOFFK******* for my mobile OPPO F**PRO. I file a claim for my mobile against claim id (Claim ID: AD**********...
Aug 09, 2020 by Abhishek Tyagi
Negligently avoiding action against a misleading video (Youtube) Open
Iam a regular consumer of the service called YouTube by the company Google. Recently, I came across a YouTube video (attaching the link below): https://youtu.be/JBFgnDLMfoE by a Channel Named Aswin Madappally (attaching the channel link): ht...
Aug 09, 2020 by Melvin Cherry Sam
Warranty not accepted and refund not given (Karbonn Mobiles) Open
Display not working. And there is no service centre in ****** and usual service centre of Karbonn not accepting mobile- Refund want to be claimed...
Aug 09, 2020 by Sanjay K
Refund not received (Myntra Design Pvt Ltd) Open
I placed an order on june ** at myntra. And the order id is *******-*******-*******. And later i returned two products from that order for rs. **** and rs. ***. But the issue is, i haven't received my refunds yet. After so many calls and mails...
Aug 09, 2020 by Pooja agarwal
Package not delivered (Mm Bulk) Open
I have ordered * hoodies from the instagram shopping page named mm_bulk on **-**-****. But didnt recieved any informations regarding the order from them. Later i get to know that it is a fake page, which the item is not going to get delivered. ...
Aug 09, 2020 by Bushra Babu
Delivered dummy defective mobile piece with lots of continuous technical issues (Samsung Galaxy A50) Open
I bought the samsung galaxy a** mobile on date through the amazon. I have faced and been facing now also a lot of continuous technical issues in my mobile. I have approached many respective service centers (* times) from the first month itse...
Aug 08, 2020 by Rajesh tirri
Package not delivered (Projectorcart myshophify com) Open
As per the advertisement on FB, I have placed an order for Mini laptop for a value of Rs****. For which i paid online while placing the order. This transaction I have made on **th July ****.As i made the payment i received confirmation that my ...
Aug 08, 2020 by Sanjay C
Transaction failed but amount deducted (Midasbuy ) Open
I have purchased UC top-up of INR **** through paytm UPI but the transaction failed.. still the amount got deducted .. i have filed a complaint through email but no response.. ...
Aug 08, 2020 by Shreyan sarkar
Did not get the product or never got an update of the status (LT CARTRIDGE) Open
I have Ordered a web cam on may **th and to date i have not recieved the product nor a feed back from the company. No response to the mail or phone call....
Aug 08, 2020 by muhammed M shamnad
Refund Issued But Stuck Still Not Received (Amazon India Pvt Ltd) Open
This is Vrushank Soni, I Placed an Order For Kaeel OriginaI BM** ****mAh Battery for Xiaomi Redmi Note * / Note * Pro with (** Days Warranty), ORDER ID # ***-*******-*******. I Returned it Because Its Not Working as it Should be, Product...
Aug 08, 2020 by VRUSHANK SONI
Wrong item received (Vedik saree) Open
Firstly they send a wrong item...bt after sends lots of emails they cannot respond ...not a single text...which is quite disappointing...when we order something they quickly respond but when thr is pblm they can not...plss help...
Aug 08, 2020 by Sanu
Package not delivered (Shopwagons com) Open
I have ordered some parcels from spotwagons.com and it has still not recieved to me yet. I have placed this order on **th July ****. Please help me either with delivering parcel or refund from spotwagons.com. Will appriciate your quick response...
Aug 08, 2020 by Pratik Govind Padave
Furniture assemble has been unreasonable delayed (Amazon) Open
I bought a queen size bed from Amazon which was delivered to me on *-*-****. The furniture assembly from Amazon was scheduled on *-*-****. No one contacted me or arrived at my residence. Subsequently I got an email that the furniture assembly h...
Aug 08, 2020 by Bonny Kurien
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's