Flipkart - False advertising and refund not provided by flipkart

I had ordered a smartphone realme x* on * july **** from flipkart. I received the phone on ** july **** and found that the specifications mentioned on flipkart did not match to what i received. It is clearly mentioned on the website of flipkart that the phone has call recording feature. But there is no such feature in the phone which I received.

I then informed flipkart support team about it, so they raised a replacement request for the product. Flipkart delayed the replacement for more than * weeks. I got my replaced product on ** july. But, by then I confirmed from realme support that realme x* phone does not have call recording feature. So without opening the package I requested flipkart support team to take the replaced product back and provide me refund, since there was no point in opening the product, as the Realme company itself have admitted, that Realme X* phone is not provided with the call recording feature. The flipkart support team agreed and assured me that they will refund the amount after their technical team confirms the problem.

The flipkart technical guy arrived, but he did not open the box and check the issue, he said since the product is as it is there is no need to open and check the issue. He assured me that the product will be returned and a refund will be provided to you. But then suddenly on the same day flipkart rejected my refund request. I talked with flipkart support team, he informed that since the product is box packed and un-opened, the inspection could not be done and hence we cannot refund the amount.

I urged them to re-raise the request, they told me to unbox the product on call itself and then check whether the same issue persists, then only they can raise the request. Again, this replaced product had the same issue, so then they raised the request and then I Got the message saying “ important update: your return request for realme x* (Arctic white, *** gb) is rejected due to a mismatch between the selected reason and the comments entered. Please reply to the email sent to you on your registered email address sshahharsh@gmail.com within ** hrs so that the seller can fulfill your return request. Regards, flipkart”. Please note all the comments and raising of the request was done by flipkart support team, they purposely entered * different things to reject my request. I have mentioned the same issue more than ** times to flipkart, even then they say there is a mismatch in the reason. After that, the refund request was raised again by Flipkart representative, I have been following them everyday from last one week to ask about the status of my request. And, I am getting this mail of rejection today, I talked with Flipkart representative today and she said, because you have not provided your address proof details, it is rejected. I have already shared all the details * times. The last one was shared by me on *th August. When I told her to re-raise my refund request, she said now its already out of policy period. The delay and errors are caused from Flipkart's end, why should I face the consequences of Flipkart's Policy.

I am being continuously harassed by flipkart by repeatedly asking the same questions, not replying to my mails and rejecting my request for no reasons.

It’s more than a month now since I ordered the product and my issue is still not solved. I request flipkart to give me the refund of the phone as there is faulty presentation of the specifications on their site and they are unable to solve the same through their replacement policy. Please find all the proofs of the communication, false representation and dishonest assurance from flipkart and other relevant files attached herewith this complaint. There is a hefty amount of rs **,*** at stake. I cannot let that amount go because of flipkart’s mistake. So, I request flipkart to kindly refund my amount.