E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Stalkbuylove disappointed ( Stalkbuylove ) Open
I had placed an order no. ********* on **.**.**** for Rs.****/- but was over a month dint hear from them so I had to cancel my order. I have not yet received the refund for the same. Kindly look into this matter as soon as possible. I am ...
Jul 26, 2020 by Purva Basrur
About the delivery of product (Myntra) Open
Sir I have ordered a bronze navy blue shrug on *th July and order number is *********************.The order status given as delivered on **th July but I didn't get the product yet.IActually due to some personal reasons I was unable to check t...
Jul 26, 2020 by Athulya venu
Not get any kind of notification of shipping my order (Easecart) Open
I didnt get any kind of notification for my order.. I order on easecart sale for buy a One plus *T and pay ***.** ... Bt i didnt get any kind of information ... So plz refund my payment.. ...
Jul 26, 2020 by Hiteshkumar Rathod
Raaga Professional DETAN Tan removal Cream Fake product sold by Seller in Flipkart (PIYUSH TRADERS MAHAVIR NAGAR TILAK NAGAR) Open
Hi Team, I Have Ordered The Raaga Professional DETAN Tan Removal Cream From Flipkart And The Seller Is "PIYUSH TRADERS, MAHAVIR NAGAR, TILAK NAGAR - ******" On **-**-**** Of Quantity * And Order Number Is "OD******************". I Have Ve...
Jul 26, 2020 by Purushotham Ganesh Kumar
Amazon package not delivered but money debited from bank (Amazon India) Open
I have ordered a refrigerator and it was supposed to be delivered on July **st ****. But till today I did not get that. I am asking them to cancel the order but they say they cannot cancel it as well. So my money is gone and am cheated by Amazo...
Jul 26, 2020 by Sandipan Mazumder
Package not delivered (Bulkmm in instagram page ) Open
I ordered hoodie worth Rs. *** last month. I didn't get the order till now. Also I mailed them twice but didn't get any response. They do not even have customer care number on their website. Money was transferred by online transaction. So I wan...
Jul 26, 2020 by Khushboo Garg
I ordered a jumpsuit in june 2020 made online payment and havent received my order I want order or (Stylo febric) Open
Order no *****- jumpsuit , ordered to on june **th **** havent received the order till now. My mail is honeycherry****@gmail.com ...
Jul 26, 2020 by Sai chandrika
Damaged Dented Refrigerator Received (LG Electronics) Open
Flipkart delivered LG refrigerator found Damaged / Door Dented on **/**/** , I opted replacement of product but upto now I want no replacement so poor service from flipkart . Tell what is the meaning of * days replacement policy ? ...
Jul 26, 2020 by Anurag Dixit
Wrong Item delivered (Ourstylezone) Open
Wrong item delivered with right label. Ordered * dress and received to saree. Site is not functional and do not have option to raise complaints or return. The Customer support number is also not reachable ...
Jul 26, 2020 by Riya Santra
Package not delivered (L T Cartridge) Open
on ** july **** **.** p.m. I order Kingston *** GB pen Drive *.* DT** Metal body. subtotal ****.** shipping **.** I-GST-**% ***.** TOTAL ****.** ORDER NO:#**-**-****** IT SHOWNG PROCESSING BUT SO FAR NO UPDATES AND ALSO NOT LIFTING ...
Jul 26, 2020 by G.V.ANAND
Money Fraudulent (Tatacliq.com) Open
I have placed my order on * May ****. I ordered a laptop but my transaction failed as per the website. The amount of Rs.***** /- got debited from my account immediately. I have reached their customer care service through Phone, Facebook Page Me...
Jul 26, 2020 by Sushmita Bhowmick
Faulty product (Llyod) Open
I bought Llyod ac ordered on ** may **** delivered on ** may **** . However no one came for the installation for ** days and I had to get it installed from other Ac installation guys and had to bear the cost from my pocket on the same....afte...
Jul 26, 2020 by Rajeev Gupta
Not received my order and refund (Projector Cart Mini Pocket Laptop One Mix Plus Yoga Laptops) Open
My order status showing it will be delivered by after **days of purchase but not delivered till today order...
Jul 26, 2020 by Reddy prasad
Package Not delivered (Tata Cliq) Open
I am a designer working on a private company, I wanted to buy an Ipad pro for which I was saving money for last six months. When I was unable to find the product online anywhere I found out Tata Cliq was also selling apple products. On **th Jul...
Jul 26, 2020 by Hemant Nayal
Bogus Website (Www worldgadhet in) Open
This is bogus website offeeing printers and all and making fraud only even not sharing order details with customer....
Jul 26, 2020 by Shrikant Kulkarn
Package not delivered (Stylofebric) Open
I had ordered a jumpsuit worth Rs.*** on this so called company called as...... # Stylofebric on *-*-**** around * pm ... It had condition of no cash on delivery, hence I made online payment...on that order....it said due to covid reasons ...
Jul 26, 2020 by Namrathaa Shivaram
Mivi duo Pods not yet recieved after repair (Mivi) Open
I Had Purchased Mivi Duo Pods M** From Flipkart On *th June And After A Week I Recieved My Product, It's Started Giving Problem And Wasn't Working Properly. So I Contacted To Mivi Support Team Through Email And They Asked Me To Send Back The I...
Jul 26, 2020 by Pankaj Soni
Package not delivered (beautifulbab com) Open
I had ordered some stuff from this website on facebook and the delivery date was between **-** rd of july, i cudnt fine the customer feedback contact number of this website and there is no available website of this name.. They have not send any...
Jul 25, 2020 by Dr. Jyoti Chand
Charged for missing items too (Snapdeal) Open
snapdeal delivered my order today and some items were missing ,i was charged fpr the missing items too there is no CC no also i am not able to return for the same ...
Jul 25, 2020 by BHAT MUBARIZ
Fraud company (Drift Deals india) Open
First of all I ordered veet trimmer but they have given me sweet trimer which costs around ***rs. For this I paid ***rs as i thought it was veet but after unpacking its sweet! Then, I tried to contact the company but its fraud contact number. K...
Jul 25, 2020 by Vandana Rajput
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's