E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Worst torn and wrong product (Paanchali) Open
I ordered a lehenga but i got a saree...and it was very cheap , local and torn from many sides......
Aug 31, 2019 by Virendra yadav
Fraud mobile online selling website (Phoneskart.in) Open
I purchased a mobile from www.phoneskart.in The website had a verified mark and claimed refund and return policy. I had ordered a phone by name Speria with * GB Ram and ** GB internal memory. When I received package it had only ** GB internal...
Aug 31, 2019 by Sunitha K S
I have received wrong parcel (shoplooh.in) Open
Actually i orderd combo offer kurtis...total payment ****...cash on delivery method...today i payed and received parcel...in that parcel two wrost sarees are there...i have no enquary number..and no address..how can i contact....so...plz ...hel...
Aug 31, 2019 by Nikitha..cherpa
Package not delivered (Fashion Monk India) Open
I ordered from a site called fashion monk India on **th of august (after seeing their page on Instagram). They said that they would deliver within *-* business days. It's been more than ** days today and I have received no delivery yet. (My pay...
Aug 31, 2019 by Alisha Alone
No return and refund (2GUD BY FLIPKART) Open
I ordered headset named steel series arctic * from *gud by Flipkart for Rs ****. I got the wrong product named SteelSeries Siberia *** on *th August. So I registered return request but it got closed after * days without any reason mentioned. I ...
Aug 31, 2019 by Anmol Agarwal
Not getting refund (Janhavi art jewellery ) Open
I had sent money for artificial jewellery in March ****. In may they they inform they cannot supply. I asked them for refund. But they’re not giving back...
Aug 31, 2019 by Shalini Sethi
Wrong item received (Wisewatches.in ) Open
I saw an ad about blushkart.com from facebook then I registered and ordered a Touchscreen smartwatch, ** MM-BLACK worth **** - ** and after that, they delivered it through ecom express within ** to ** days on **th August ****. I receive it from...
Aug 31, 2019 by W M SANDEEP
Package not delivered (Naughtyme.com) Open
I would like bring to your notice that on **th July **** I have placed an order by pre-paid mode. Once payment was made no response receive from sellers. I have email many times to know about my order still then they are not responding. ...
Aug 31, 2019 by Lomku kimsing
Fake product received (Insasta.com) Open
I brought a Bluetooth headset worth *** including shipping charges became ***. But I didn't receive anything that shows it'll be delivered on a particular date. Then I tried to cancel my order but there was nothing. There were no options for t...
Aug 31, 2019 by VICKY SHARMA
Package not delivered (Sportshopy) Open
Order is under processing from aug**th. He is nt responding after making the payment Online sports goods seller www.sportshopy.com...
Aug 31, 2019 by Mirza Hussain
Yourwishkart.in did fraud (yourwishkart.in) Open
Yourwiskart is a fraud company, you should never order anything from this company. Read this article, and you will never open yourwishkart.in ever again. They scam people and are a group of fraudsters. First, it started by placing an order o...
Aug 31, 2019 by Varun mulchandani
Cheating by company (Shoptelezon ) Open
As informed earlier that I am from UP and have come in contact with a company named as Shoptelezon through social media. They have taken Rs ***** as franchise fee and informed that a particular dealer panel will be opened and then orders will b...
Aug 31, 2019 by Ajai kumar
Package not delivered (Smart Fashion Girl) Open
I had purchased * tops on ** August. Till now I have not received the order. When I tried to call and visit the site it states that the attacker is trying to steel your passwords. Please help to resolve this matter....
Aug 31, 2019 by RagaSudha
Non delay in delivery of product (Flipkart Internet Private Limited) Open
I have ordered a product on **-**-**** and promised delivery date was **-**-****. But to date, the product is not delivered. Every time we call customer support they will just give a new date for resolving the issue. They are not having any esc...
Aug 31, 2019 by Harshavardhan V M
Company sent the defective product (Infinity Retail Pvt Ltd ) Open
We Buy CHROMA)/ Sony Home Theater **HT RT** on **-Aug. Service engineer Mr Monu from Sony has visited on **-Aug for installation where we were facing issue (experience noise) on connecting home theatre with TV/Laptop/mobile via AUX so he sugges...
Aug 31, 2019 by Abhay Mishra
Package not delivered (Myntra) Open
I didn’t receive the product but App shows it delivered. Complained about the same and they claim that I reported this issue so late tht they can’t help. I was late by just * days as I was busy with my works didn’t get time to check. Orde...
Aug 31, 2019 by Pooja Jain S
Package not delivered (Amazon India) Open
I had ordered with Amazon some urgent baby products and I really wanted them.i am a prime customer and I was expected to receive the delivery by , Friday Aug **,****, however the product never got delivered and they issued a refund without even...
Aug 31, 2019 by Prasun Chakraborty
Package not delivered (Amazon.in) Open
Package showing delivered and signed by me in Gurgaon. But I was in Chennai on the date of delivery. I also have boarding pass as proof. Date of delivery - **th Aug ****....
Aug 31, 2019 by Karan singh
Ordered portable juicers and delivered plastic juicer (Brandfete.com) Open
I have ordered for this portable juicers from brand fete site.received plastic lemon sqeezer worth ***rs.its showing as coming soon if I try to open the brand fete site..hope it's fake..I lost my **** rs .....
Aug 30, 2019 by Gampa Harani
Missing product delivered (Ajio.com) Open
I ordered stripe,slim fit polo T shirt online through Ajio.com on *th aug ****. Delivery date was * aug, but they delivered product on *th aug in hurry even without calling on my cell no which i shared on the order. On opening the package, i fo...
Aug 30, 2019 by Neeraj Saraswat
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's