D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.
Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported DTH Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.
So what can you do if you have complaint against your DTH provider?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="DTH complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve DTH Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact DTH Company</b>
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
<b>2. Report to TRAI</b>
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.
You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.
<b>3. Send a Legal Notice</b>
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.
<b>4. File a Consumer Forum case</b>
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today to get started.
Complaints
Service is not available and want full money back (Independent Tv) Open
I installed Independent tv on Jan ** and after that first HD & other, some channels are stopped. After then some channels for a time starting and stopped again and again but from ** June-**. Its completely stopped and no one responded locally o...
Jul 23, 2019 by Manish Jiwanlal Lodha
Misusing TRAI rule for D2H and charging for long term plan (D2h Videocon) Open
I had a balance of Rs. ****.** in my D*H account on Apr **, ****, and validity was till Dec **, **** with south India diamond plan. Without updating me they have changed my plan and gave me some channels without taking my concern. Now the Balan...
Jul 18, 2019 by Manmohan Maniyar
My DTH balance amount not refund even though close the account DTH (Videocon D2h) Open
As I had a Videocon D*h connection since from ****. From last month some of the channels not working I made customer complaint. Videocon registers my complaint and service engineer visit. He told that inside the TV D*h board having some problem...
Jul 18, 2019 by Raja.K
Forcefully upgraded services (Dish TV) Open
On **th July, dish tv added vas service of Rangmanch of Rs ** without my consent. By this, my monthly package goes from *** to ***. So I request you to please look into this matter. My VC no. ***********....
Jul 18, 2019 by Pushkar bhargava
Airtel dth pack not changed after many try (Airtel DTH) Open
On ** July ****, I want to change my package on my airtel dth box. So I will make my own plan on *** channel on airtel after that a QR code shown on the dth box which I scanned it from my mobile send a text message to airtel for activating the ...
Jul 18, 2019 by Rajesh Kumar
Independent TV channels not working (Independent Tv) Open
I had paid Rs. ****/- for independent TV connection but still the channels service is disrupted for * months. I request for the refund of the entire amount....
Jul 18, 2019 by Akshay Lalwani
DTH service not provided (Tatasky) Open
I have complained regarding not receiving the signal in my Tatasky DTH box. Then I was asked to wait for **-** hrs. But the technician visited my place after * days and charged me *** Rs instead of *** Rs as said by Tatasky employee. Later I go...
Jul 18, 2019 by Rahul Yadav
Box not working denying warranty (Tata Sky) Open
We want your immediate help in getting justice to our issue. The tata sky workers have disappointed us with their dissatisfying resolutions & biased judgement in the name of company policy. We are a regular customer of tata sky from ****. They ...
Jul 17, 2019 by Aaqib Bashir
No response to no signal issue (Tata Sky) Open
Tatasky having the problem of no signal. Requested the technician visit. The visits time requested was * am to ** am. The appointment scheduled **-** to **-** cancelled the appointment. Requested new on next day specifically requested timing b...
Jul 16, 2019 by Rajesh anil vartak
Videocon D2H services not given (Videocon D2h) Open
My CID ********. In spite of several calls and emails to their customer care, the company is not bothered to install D*H at Bhubaneswar after the relocation. I am requesting them to refund the balance of Rs ****/- which they are not doing. Need...
Jul 15, 2019 by A R Raghavendra
Independent TV not working (Independent Tv) Open
My independent tv reliance digital is not working since * months. No channels being aired and very pathetic service. Initially, it worked for a few months and stopped the connection permanently. When we were taking the connection it was promise...
Jul 15, 2019 by Nitin katakam
Recharge related issue (Videocon D2h) Open
I have a recharge of Rs. **** on dated **.**.**** for Videcon D*H customer ID No. ******** in name of Rajesh Modi. As per company policy if you recharge for month ** you will get the benefit for one month recharge. My pack is of Rs. ***. So my ...
Jul 13, 2019 by Rajesh Kumar Modi
No signal for 2 days and technician charged Rs.150 for doing nothing (Tata Sky) Open
On *th & **th July ****, due to bad weather (reason being told) my Tata Sky connection was off. When I made a request, Tata Sky technician made a visit. But when he about to arrived at my home the cable connection automatically started. He just...
Jul 12, 2019 by Rahul Bhagwat
Videocon installation not at all done (Videocon D2h) Open
On *th July, I have purchased a videocon d*h set-top box through their online website and received a receipt where they mentioned that installation will be done in ** hours. However, I did not receive any confirmation call or message about this...
Jul 11, 2019 by Venkat Prasad
Refund not issued (Onlinedth.co.in) Open
I order dish tv connection on onlinedth.co.in on **th April ****. Order ID is *****. I have requested to cancel this order as I don't have the existing dish tv and this connection was a multi-box connection. ( I didn't know that) Also, I reques...
Jul 07, 2019 by Aslam Riyaz Inamdar
Signal not received (Independent Tv) Open
Dec ** I was installed Independent tv and after that first HD & other, some channels are stopped. After then some channels for a time starting and stopped again and again but from ** June-**. Its completely stopped and no one responded locally ...
Jul 06, 2019 by Deependra Singh Naruka
Channels not coming (Independent Tv) Open
From last one month channels not coming reason displaying as bad weather but here the weather is good and another D*h working fine. Even there toll-free number working calling to the paid line which disconnects after ** minutes of waiting for i...
Jul 04, 2019 by Ganesh prasad v r
Lack of service not solving any problem (Videocon D2h) Open
Actually, I got two times victimized by Videocon d*h. The first time was in the month of May **th ****. My videocon d*h set-top box was not working it got stuck. I cannot watch any channel from that day then I have call customer service centre ...
Jul 04, 2019 by Shashank Goud
Complaint not attending (Videocon D2h) Open
I have lodged my complaint number ********* **.**.**** at *.** pm for setup box hanged (tv not working (d*h symbol is displayed after that nothing happens.). Without attending my call by person/phone complaint closed as "Auto Resolution". Again...
Jul 03, 2019 by NRKVN Kumar
Videocon d2h not installed (Videocon D2h) Open
Videocon d*h not installed till today and there was no response from the service centre. We had paid money through online....
Jun 29, 2019 by Modugula naveen naidu
Prescribed Channels not available (Dish TV) Closed
Complaint registered on */**/****. Some channels not available...contacted service provider..no satisfactory reply yet. Issue not resolved till date.....
Nov 16, 2019 by P
Refund not provided (Dth connect) Closed
I hv book dish tv dth by paying ****.but I cancelled this due to not in time installed. I want my refund money but till now they are not credit. ...
Nov 12, 2019 by PRIYABRATA SAHOO
Tata sky fraud case (Tata Sky D2h) Closed
Recharge the tata sky pack and not activate the TV pack.Amt is debited from my account and recharge is not done ,balance showing in nil.Customer care also not resolving issue continue harassing me....
Nov 11, 2019 by Rekha Suthar
DTH SERVICE ISSUE (Airtel DTH) Closed
Since yesterday many subscribed channels are not playing. Called up ***-******** just prior to this complaint. They insist for service charge to check and fix the problem. When i am paying rental every month for the equipment is not their job ...
Nov 09, 2019 by Amutha.v
Videocon DTH charges 25 per day (Videocon D2h Services ) Closed
* months ago i called customer care and activated basic plan (*** rupees). i recharged for *** and now within ** days balance is nill . They said base plan will not work for ** days . And the customer care executive disrespect me for not re...
Nov 05, 2019 by Rakesh
Not proper service (Videocon D2h Services ) Closed
Remote was not working so asked to cone and resolve it has been * days nobody had came neither they responded properly When i call they just tell me ** hours * hours etc...
Nov 05, 2019 by Mahesheswari
New connection is not installed (Dish TV) Closed
I have paid rs.*** for the installation of multiconnection dish tv connection online last saturday.But till date neither technician has visited nor my money is refunded although dish tv disclaims intallation within ** hours. Please resolve my i...
Nov 03, 2019 by Rakesh kumar
NOT RECEIVING SIGNAL (Tata Sky) Closed
सिग्नल न मिलने के मूल कारण को खोजे बिना, गैर तकनीकी तकनीशियन ने सेट टॉप बॉक्स को **.**.**** चेंज कर दि...
Nov 02, 2019 by Surender Kumar
More than 20 days no broadband service (Excitel) Closed
I Ramakulai.P having excitel broadband service connection but more than ** days i haven't service. I raised ticket in the first day of disconnection and send mail to customer help & called many times to customer care and informed to local techn...
Oct 14, 2019 by Ramakulai papannagari
Worst cable service (Sbbv) Closed
The coordinator is not at all responding. Thus offering the worst cable service. Please help....
Sep 07, 2019 by Vaishali Rajan Wankhede
Pending refund not received (Independent Tv) Closed
We had order Independent TV dish service about a year back and they were incapable of providing the connection. Now it has more than ** months since I have been asking for the refund and there has been no response from the head of the departmen...
Sep 07, 2019 by Kirti Singh
Independent Tv DTH service suspended (Independent Tv) Closed
I have installed the Independent TV DTH box on March **. From May ** so on service is interrupted. Tried to call customer care but provided number was wrong. No reply of mail query....
Sep 07, 2019 by Amit Kumar
Reduced validity of recharge done (Videocon D2h) Closed
This is the *th time I have been facing the problem. Whenever I do recharge in the d*h they show me the actual day of the next recharge date but afterwards, they reduce it by * to * days every time. They are doing this again and again please so...
Sep 03, 2019 by Khushbu Mishra
Account is not activated inspite of abundant balance (Tata Sky) Closed
Tata sky customer service is not working. They can't resolve a simple software issue even after * days of the complaint....
Sep 01, 2019 by T.Suresh
Set top box is not working (Videocon D2h) Closed
Complaint no. *********. My set-top is not working. I have raised complaint about that on date **/**/**** but every day my complaint got closed by fake comments. Till now no one visits to resolve the problem. In my family, everyone is waiting t...
Sep 01, 2019 by Arvind Sharma
I have pay full payment for dish tv pack 319 but they stop my channel (Dish TV) Closed
I have paid full payment for my super family pack rs *** but now they stop my channel which is already in my pack and tell me that pay rs *** extra for service visit then your problem is resolved what can I do...
Aug 29, 2019 by Ravi kant sharma
Poor service received (Videocon D2h) Closed
Videocon service is poor from last Saturday my box is off but no problem solve till date I have call customer care many time. I m really fedup now I m going to consumer forum. ...
Aug 28, 2019 by Anami Prasad satsangi
Dth service closed (Independent Tv) Closed
Due to the company's due or dispute between antrix and independent tv antrix close the signal of independent dth TV..the consumers pay for annual pack .last ** days they can't see tv due to non payment of dues to antrix while the consumer are ...
Aug 27, 2019 by Nishant Yadav
Set up box not working (Videocon D2h) Closed
I recharged after * monthwith ****/- but the set up box is not working Now they r asking me for ****/- rs to change the set up box I don't want to use the service and now i want my recharge refund done on **th August ...
Aug 27, 2019 by Ankit Srivastava
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's