- Lack of service not solving any problem Open
Actually, I got two times victimized by Videocon d*h. The first time was in the month of May **th ****. My videocon d*h set-top box was not working it got stuck. I cannot watch any channel from that day then I have call customer service centre and given complete information about my problem. They said the problem which I'm facing will get resolved by the service representative by visiting home. I agreed with that any waited for the service representative to visit my place and repair my set top box but no one visited. I again call the customer service centre and asked regarding the issue. They said the same thing again but none of them came. I made a call to the customer service centre number of times no one come to resolve my problem. ** days passed I kept on calling customer service centre regarding the issue but my issue did not resolve. One day I browsed my issue on Google then I found something by which my issue got solved by following as they instructed after doing that my set-top box started working again. Again I call videocon d*h customer service centre and told them that I solved my issue by myself. I asked them to close the complaint and then I asked them to refund the recharge amount which I didn't use in the time of my set top box issue was going but they refused to refund the recharge amount then I left that thing their itself. I recharged my d*h set-top box myself here the first issue ended by solving my problem myself.
Second time again I got victimized on June **th ****. Now the issue is that my monthly d*h pack was ended in ** days actually the last date is **th July **** but it ended very early. I call videocon d*h customer service centre and asked them about the problem I'm facing. They said they deducted ₹*** from my videocon D*h account for the repairing my videocon d*h set-top box without any intimation.
As I mention in the first case none of the service representatives visited my place to repair/resolve my d*h set top box problem. I did myself by the help of some instructions provided on google. I brief then this thing they said they will refund my money in my account within ** hours. But I didn't receive any refund amount till now. It's been * days I'm calling customer service centre but they are not resolving. In the first case, I lost nearly *** to *** rupees. In the second case, I lost *** rupees. What should I need to do with this Videocon d*h service?
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Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."
Every month I am recharging with *** Rs and in that there is some selected channel for which I have created a pack as per TRAI rule. The pack was already created * to * months back itself. After creating pack auto get locked then normally every...
Jul 02, 2019 by Syed imran ahmed
I am a videocon D*H customer with customer ID *********. Every now and then, there is some problem with D*H signals and whenever I call customer care, instead of resolving the problem from their end, they insist on sending an engineer to my hom...
Jun 16, 2019 by Shubham Saxena
Do not purchase videocon d*h .it provide worst service.I complained on **th may regarding signal lost due to cyclone in Bhubaneswar.customer care committed that there will be engineer visit in ** hour.today is Even after ** days this complain n...
Jun 09, 2019 by AKSHYA KUMAR MISHRA
I have ordered a new HD box from Videocon on d*h website on *th June ****. They promised that within ** hours the connection will set. But they didn't come to * days. I have contacted their customer care, they have escalated the issue * times. ...
Jun 08, 2019 by Suganthi
I have videocon dth connection and the dth stopped working * days ago.I raised a complaint and a guy came to fix that. There was no issues from our side and the guy said it happened because of some version up gradation. And then demanded *** fo...
Jun 08, 2019 by Kratika singh