E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Fake product received (Shopnik E Service Private Limited) Open
I want to return the product which I received. They showed me a Sony headset and jbl speakers but delivered a duplicate product. Please help me in getting my return to Rs.1729....
Apr 12, 2019 by Chanchal kumar
No order confirmation as payment done (Dealmyntra) Open
I have order MI Note * pro for Rs. **,*** paid but no order confirmation and no reply from them. I call several times to their toll-free number *********** but received no reply from them. Then I sent the payment details to WhatsApp number ****...
Apr 12, 2019 by Pupun dutta
Package not delivered (Store24) Open
I had ordered Redmi * phone from store** website. I have paid ****.** Rs for that through my net banking on **/**/** but only got an SMS that your order is booked. Then, I waiting and waiting didn't get my order. Finally, I sent emails but got ...
Apr 12, 2019 by MOHAMMAD KALAM
Issue in refund (Amazon) Open
I order Swarajshop copper jewellery on **-**-**** of rupees ***. But due to some issue, I return it on **-**-****. I got the refund issue. So I call Amazon helpline number. They said there are some refund related issues in your account. You wil...
Apr 12, 2019 by Ashish
Fake pen drive received (Shopdron ) Open
I order a pen drive from this website. But I received a fake pen drive. Please do the needful....
Apr 12, 2019 by Mohd irfan
Package not received (Shopupi in) Open
I have booked one Redmi note * Pro mobile from shopupi.in on **.**.**** and given payment on phonepe. They have given customer id no.****** but their toll-free number is closed and no any communication. Please help me....
Apr 12, 2019 by Manohar Joshi
No return and refund initiated (Viraldeals.in) Open
I placed an order of posture corrector from https://viraldeals.in/ on *st of April which was delivered on *th April. The size of the belt was too big for me and it was not comfortable at all. The belt wasn't fitting me at all even when I tie at...
Apr 12, 2019 by Diskit youdol
Item not delivered (Dealmyntra.in) Open
I ordered Redmi Note * pro with global payments phonepe UPI on Dealmyntra.in and the product is reached state hub. After that, there is no update on my product. I ordered it on *-*-****. The item is actually delivered on **-**-****. but I have...
Apr 12, 2019 by Chagantisrikanth
Package is delivered but not what I have ordered (Teenation7) Open
I have ordered products from Instagram page teenation* on * April ****. In which there are * t-shirts and one * trouser. I got the package on * April **** but its a wrong package. Only * t-shirts with the wrong size that I have not to order. I ...
Apr 12, 2019 by Shikha saini
Package not delivered (Dealmyntra.in) Open
I order Redmi note * Pro and did the payment of Rs.*****- on **/**/****. Order confirmation message sent to me and *-* days delivery on your doorstep is supporter message to me but not delivered my order....
Apr 12, 2019 by Senthilkumar
Package not received (Dealmyntra.in) Open
I had ordered Redmi note * Pro and paid ₹***** for it and didn't receive the package. This is extremely frustrating. Please help me with this case. There are many more people with the same issue....
Apr 12, 2019 by Jaswantsingh Pardeshi
Wrong product delivered (Nulete.com) Open
They are showing different item and delivering a totally different item. I have added the product what I have ordered and what I have received. They have mentioned in the policy that colour will be different but that does not mean that they wil...
Apr 12, 2019 by Subhadra Sahoo
Product not delivered (Dealmyntra.in) Open
***** order number was placed on **th April. I paid ***** rupees through phone pe with a bar code scan. Account Name was Bharatpe Merchant UPI id - bharatpe***********@yesbankltd But till now showing cash on delivery. I called many times but ...
Apr 12, 2019 by Swarup Suvam Panda
Order not received (redmi note 7 pro) Open
I ordered Redmi Note * Pro on *th April till date it is not delivered. Please help in deliver the product or else refund the same. ...
Apr 12, 2019 by Prashant Pammar
Fake product delivered (Montblanc) Open
Montblancinstrument.com is a fake website selling counterfeit products of Montblanc Germany. The website shows **% off on all the products on the website all the time. They do not accept cash on delivery and other online payment gateway options...
Apr 12, 2019 by Sanchit Saharia
Package not received (Dealmyntra.in) Open
I have ordered Redmi Note * pro at Dealmyntra.in on **/**/****, made the payment of Rs. ***** through GPAY app. But I have not received any order confirmation nor they are not responding when I called them through Toll-Free number. Please regis...
Apr 12, 2019 by Pramod Manjunath
Fake product delivered (Envish.com) Open
I purchased JBL Flip * Bluetooth speaker by visiting an advertisement on Instagram account on **th Jan ****. I received the product on *th Feb **** and mode of payment: Cash on delivery. When I opened the package to my surprise product was a fa...
Apr 12, 2019 by Setu Madhav
Package not delivered (Dealmyntra.in) Open
I ordered a Redmi Note * pro from this website and these people said me that the product is with Ondot courier and will be delivered by **th or **th of April but now when I am trying to contact them neither mail nor chat response is there. Plea...
Apr 12, 2019 by Mitesh kumar behera
Package not delivered (Dealmyntra.in) Open
I ordered Redmi Note * Pro *GB Ram + ***GB, on *rd of April ****. Till now I haven't received any parcel and I didn't get any updates....
Apr 12, 2019 by Mamtha C
Product not delivered (Dealmyntra.in) Open
Dealmyntra.in website is a fake website. I ordered the Redmi note * pro mobile. But after deducting the amount they are not replying to any updates and number is also fake....
Apr 12, 2019 by Sunita
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus