Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation,due to its immense population, is one of the most widely used in the world. For travelling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used travelling apps in the India. Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same. The most commonly used travelling agencies in India include MakeMyTrip, Cleartrip, Yatra, Goibibo, Thomas Cook, Cox and Kings etc. Apart from these big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc. One should only book their hotels/flights via trustworthy sites as mentioned above to avoid getting duped. However, sometimes even these reputed travel companies commit an error. So how to complaint against these travel agencies? Firstly all these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
redBus Customer Care Number - 1860 121 2102

Moreover, you can write an email explaining the entire incident, if they do not respond then you can approach the consumer forum. Now switching our attention to Ola and Uber. The most common types of complaints regarding them include overbilling issues and not returning the left item in the car. The customer care number of Ola is 09 884 2437 whereas customer care number of Uber is 1300 091 272. Moreover, if this dosen’t help then you can approach the consumer forum. We at Voxya help prepare the case documents for approaching consumer forum. We generally receive about 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Poor services and lack of accountability thereafter (Make My Trip Pvt Ltd) ^Open

Lack of support from makemytrip in rescheduling flight from Paris to Delhi which was allowed by airline at free of cost. Consequently, had to book a new ticket and have been requesting makemytrip to refund the original ticket amount. Makemytrip...

May 16, 2020 by TANUPRIYA

Flight Refund (Goibibo) ^Open

I have booked ticket for Delhi to Bhubaneswar Vistara Flight which was on *rd April . But it got cancelled due to COVID situation . So , I called to Vistara Airline and ask for refund . They have initiated my refund on **th March itself. And to...

May 16, 2020 by Dheeraj Manchanda

Online shopping fraud (Live your own style LYOS ) ^Open

On *th may i was order a ** set resistance bands from a link of Live your own style, which i got from Facebook . There was no facilities of cash on delivery so i was paid them from my debit card , after that they send * mail about my order su...

May 15, 2020 by SUVANKAR DEY

Refund not received from travel agent (Orient Tourism Pvt Ltd ) ^Open

Dear Voxya Customer Service:: This is regarding five return tickets from Bengalaru to Mumbai on March **, **** by Go Air. These tickets were purchased through "Orient Tourism Pvt Ltd" in Vashi, Navi Mumbai. The last name of all five passenger...

May 14, 2020 by Radha Govindrajan

Goibibo flight tickets refund (Goibibo) ^Open

I booked a flight ticket for * members from Bangalore to Trivandrum for March ** ****. But I could not travel because of Covid-** issue. But they have not refunded the amount nor given option of booking tickets for alternative date....

May 14, 2020 by Subash Lal R

REFUND AND CANCELLATION (Veena world) ^Open

We have booked tour with Veena World on **th Jan **** and on **nd Jan **** Veena World cancelled the tour due to non availability of seats and convinced us to postpone the tour to * April **** which was previously scheduled on ** March ****. ...

May 14, 2020 by Tabresh Shaikh

Refund of Flight Amount (Make My Trip) ^Open

This is with reference to my flight booking dated **.**.**** BOM -SIN and return on **.**.**** SIN-BOM. The said booking was cancelled by me due to the death of my family member. The cancellation was done ** hours before and as per my discussio...

May 12, 2020 by Dhaval Prabhu

Nonpayment of refund amount (Duniya zamana com) ^Open

I had booked my Honeymoon Trip to Kerala through Travel Triangle site. The travel agent was Duniya Zamana. The trip was booked for **th May **** (*Days * Nights). But due to COVID-** my marriage was postponed. So I got in contact with trave...

May 12, 2020 by Valentine Fonseca

Airlines agent (Make My Trip.com) ^Open

Complaint: *. I have booked a flight ticket for two persons i.e. Venkataraman Sekharan and A.M.Parvathy on **th March **** for travel by indigo flight on ** April ****. (encl.*). *. Since the lock down was extended by Government of India, I...

May 12, 2020 by Venkataraman sekharan

New Flight ticket not issued (Yatra.com) ^Open

I booked a ticket in yatra.com in Etihad airlines for a ticket from Toronto to Chennai traveling between May * to May **. I have requested them to cancel my tickets initially but they would not agree to mention that this nonrefundable ticket. I...

May 11, 2020 by Priya Varshini G

Goibibo not refunding the Hotel Booking amount (Goibibo) ^Open

Hi team, I am writing to you to raise an issue regarding my hotel booking refund with Goibibo. I had to cancel my booking in Radisson Hotel, Agra back in March due to the outbreak of Corona Virus. But I haven't recieved the refund amount till d...

May 11, 2020 by Mridul Mani Goswami

Refund Not Made (GOIBIBO COM IBIBO GROUP PRIVATE LIMITED floor Tower A B C Epitome Building No 5 DLF Cyber City Phase III GurgaonIndia) ^Open

On **.**.**** I had booked hotel River View Retreat, Jim Corbette National Park for the period **.**.**** to **.**.****. Then on **.**.**** I came to know that govt. may declare complete lock down on account of COVID-** for **.**.****, so I req...

May 11, 2020 by Wasiqur Rahman Khan

Refund for air tickets from GOIBIBO (Goibibo company ) ^Open

No response on refund! Mailed them no response .. customer care no response... face book post just one reply asking from details... after submitting details no response! https://www.facebook.com/************/posts/*****************/?d=n...

May 11, 2020 by Disha

Goibibo not refunding the amount (Goibibo) ^Open

I am writing to you to raise an issue about: Train Services The issue that I have experienced was: Hi Team, My name is Sanil. My registered mobile no with goibibo is **********. I have two train tickets booked for may *th and may **th. Now ...

May 10, 2020 by Sanil mohan

Money paid to driver and money got deducted from Ola postpaid account (OLA CAB BANGALORE) ^Open

I took a ride in OLA cab on Jan **th ****. At the end of the ride the driver asked me *** rupees which was the cab fare. Once the ride was completed, the pop up comes to pay Rs *** by cash in driver moby. At that time I didn't know that my Ola ...

May 10, 2020 by Uma shankar biswal

Kesia holidays (Kesia holidays) ^Open

hello all i have booked the honeymoon package through kersia holidays and i have paid aroung ***** for air ticket and ***** for advance to kesia holidas on feb ** (*****) and **,*** on feb **th ,due to the coronova virus all the flight...

May 09, 2020 by Vikram Hegde

Refund of cancelled train tickets (Goibibo and Irctc) ^Open

My train tickets having journey date *nd April, **rd April ,*rd May and *th May ,all cancelled due to nation wide corona lockdown, but it's now over ** days stilll no refund from ur end . Checked all through IRCTC , I found all tickets amount ...

May 08, 2020 by Dandapani desati

Refund for cancelled train (Goibibo and Irctc) ^Open

I have booked train tickets through goibibo for May * **** and may * ****. Both the trains were cancelled due to lockdown IRCTC have initiated the refund long back still I have received it. Im in a tough situation now I need that money immediat...

May 08, 2020 by Jebin J

Room Booking cancelled Refund not Received (OYO Hotels Homes Pvt Ltd) ^Open

On **.**.****, self has booked OYO hotel for Chandigarh by paying Rs. *** through PAYPAL & booking ID: WYAD****. The duration of our stay was **.**.** to **.**.** (one night).Transaction ID of this booking: **W*****BG******D. On **.**.****, ...

May 07, 2020 by Samit Brahmachari

Amount not refunded in my account (IRCTC) ^Open

My pnr number is ********** , *th apr ****, * people, amt: *** rs ********** , **th mar **** , * people , amt: *** rs actually there is only two tickets in which my amount has not been refunded in my account so please check the details and ...

May 07, 2020 by Vikas Kumar

Refund issues (Akbar Holidays Pvt Ltd) ^Closed

This company has not refunded me a single penny . Have made all false communication about hotels and it being non- refundable. I also have proof of no communication sent to the hotel in Singapore. Now it’s been over a month I have been follow...

Mar 04, 2020 by Anjali Tewari

Fraud Drivers Led Us To miss our bus tickets of 4 passengers to Bangalore (Redbus.in) ^Closed

I had a bus booking from thrissur to bangalore on **/**/**** ..I was supposed to board the bus at *:** P.M.. i reached the boarding point at *:** P.M (** mins prior mentioned )..i didn't receive any wake up call from redbus team as they have in...

Mar 02, 2020 by K. Nikhil

Refund Not been Given (Myntra.com ) ^Closed

Hi I Have two purchased with Myntra.com on **.**.**** once i received i Phone them Product is Not Upto Standard please take them Back And Credit same in My Myntra Credit Later two Days i Have received refund of One Shirt never Refund of Iind ...

Feb 28, 2020 by Abid Zargar

OLA CHARGED WITHOUT GIVING SERVICE (Ola Cab Visakhapatnam) ^Closed

N **TH FEB **** I HIRED OLA CAB ON RENTAL FOR * HRS AND WAS ON MY WAY TO AIRPORT TO PICKUP MY BOSS FROM AIRPORT WHICH IS HARDLY ** -** KM FROM DABA GARDEN (VISHAKAPATNAM ).I WAS ABOUT TO REACH AIRPORT WHICH WAS HARDLY *.* KM,AS MY DRIVER (RONGA...

Feb 28, 2020 by SHAHNAWAZ ALAM

So this company was told about Coronavirus and it’s impact so like a normal person I was wanting to cancel the trip and written it to the Travel Agency in return they claimed Hotel is not refunding where in the hotel said we have no such book...

Feb 27, 2020 by Anjali Tewari

Refund of the security deposit (Colive Oasis) ^Closed

I was a customer of colive Oasis. Me and my brother stayed at room number ***. We bought a puppy to our room as there was no rules for pets written in the colive hand book ( I have the evidence for that), as we bought a puppy to our room the ...

Feb 19, 2020 by Anjana B Nair

Refund required for booked travel plan (Travel Triangle ) ^Closed

Travel plan to phuket,bangkok was booked from *th Feb ****.full amount was paid to the travel agency, we planned for a hassle free trip but it turned out to be the worst nightmare. After booking the travel plan we asked travel agency that I had...

Feb 18, 2020 by Imam Bahadur

Customer care denied to reschedule or cancel the ticket (Red Bus) ^Closed

I have requested red bus customer care to reschedule my ticket from **th feb **** to **th feb **** due to personal issues but they denied it stating it cannot be rescheduled or cancelled as it has already been rescheduled from **th to **th. Thi...

Feb 11, 2020 by Srija reddy

Dissatisfied with membership Feel cheated (Club Mahindra Holidays) ^Closed

Club Mahindra -white studio- membership. The company takes a lot of money and the resorts / properties are off located from main tourist destination. They are not listening to the customer grievances and only bother for money. The service is be...

Feb 09, 2020 by Ranjeet kumar

Refund my amount of rs (Yatra) ^Closed

Hi, I never thought that Yatra would cheat on me. I have purchased Holiday package for Europe (Glimpses Of Europe) from Yatra at the cost of Rs *****/- for the month of May. I was in co-ordination with the executive Kanchan Verma from Yatra...

Feb 08, 2020 by Ronson

Fake promises Colive (Colive) ^Closed

They promise to give a smart stay . But they forget the promises after getting the money. No Wifi, No cleaning, no clean water to drink , no hygiene ...

Feb 07, 2020 by Kush pawar

Refund for Hotel Cancellation (Makemytrip) ^Closed

I did a last minute planning to travel to Pondicherry with my family and wanted to book beach resort. I searched beach resort on makemytrip website and did the booking one night before travel. I booked the resort for two nights stay, two rooms ...

Feb 06, 2020 by Gaurav Saxena

MakeMyTrip cheats with this hellhole (Make My Trip) ^Closed

I booked an hotel in Ongole as part of travel with my team from the **th January last week. My stay at Regalia, Tirupati was pleasant. I reached Soumya International at Ongole the next day i.e **th midnight. Me and my team were greeted to rats ...

Feb 05, 2020 by Ashok Maridas

Refund not received (Oyo) ^Closed

I made a online booking through Oyo portal & when i went for Check In they denied that they are not registered with Oyo from past * months , after that i had word with Oyo customer Executive he had shifted to another Hotel, again i faced the sa...

Jan 31, 2020 by JAINAM SHAH

Deficiency in service (Ola Cab ) ^Closed

Respected Authority, I am a resident of Sonipat, Haryana. I am using you cab services from last * months, and I am highly disappointed. Your cab drivers deny to provide me with local rides. I am a girl, and I thought that your cabs are the mo...

Jan 31, 2020 by Vaishali

Service deficiency issue (Yatra) ^Closed

I booked a package from Yatra # YA:******** and enclosed is the itinerary - according to this, we had a pick-up on a pvt basis from Phuket Airport to Krabi. My flight (G* **) ETA was **:** but it got delayed on **th Jan and we arrived in Phuket...

Jan 31, 2020 by Neha Khattar

Payment done but booking not completed (Goibibio) ^Closed

I have booked tickets from Kolkata to Delhi. My payment was done , but booking was not done. I waited for ** hours, the status was same. I tried to contact through call center for whole day , but they have restricted all the ways in which we ca...

Jan 30, 2020 by NISHANT SINGH

Full refund denied (Make My Trip) ^Closed

My Booking ID NF**************. Flight booked in Air India through MMT on **th feb,****, got cancelled by the airline itself due to operational reason. As per Air India I am eligible for full refund and they also transferred the full amount ...

Jan 29, 2020 by Souradeep Dey

Money deducted without ticket being booked (Make My Trip) ^Closed

made a payment of Rs ****.** from my BHIM app via upi at **:**:** for booking a train ticket, but to my surprise, no booking process was done even after the transaction was successfully made. I am really disappointed with this as I've been usi...

Jan 29, 2020 by Christy Isadore

Ticket not confirmed but amount deducted (Redbus) ^Closed

I booked a bus ticket through redbus to travel from Osmanabad to Aurangabad in MSRTC bus on Jan ** ****. I paid through Phonepe and the amount was deducted from my bank account yet my ticket not get confirmed. I contacted to phonepe they said ...

Jan 29, 2020 by Prayojita Namdas