There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- firstname.lastname@example.org
Happy Easy Go- email@example.com
Clear Trip- firstname.lastname@example.org
Travel guru- email@example.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use the services provided by Voxya to send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
Dear Sachin, We have an update regarding your Booking ID NF**************. We are pleased to inform you that refund of ******* is successfully processed by converting the *Refund Amount* in the form of MyCash to your MakeMyTrip Wallet accou...
Dec 10, 2020 by Rishu Martin
We had made Indigo flight bookings for the first week of may ** through Yatra.com. However due to Covid the flights were cancelled and on ** Nov **, Indigo has done full refund of booking to Yatra.com. Proof of refund is available on their webs...
Dec 10, 2020 by Shambhavi Amit Togare
Edterra has taken money in advance for the school trip to France and Spain scheduled in the month of April'**. But due to the pandamic the trip got cancelled. To our surprise showing few terms and conditions docs which we never signed Edterra i...
Dec 09, 2020 by Anup Prakash Sharma
I approached Visas&Permits for Canada Visa. They dragged my application for a long time and finally one day when i contacted them they didn't responded to my calls and emails. I tried with all the possible phone numbers and email ID's i have wi...
Dec 07, 2020 by Chekuri vineeth
We have made advance payment for Cab and hotel confirmation. Till we paid the amount, Sales Executive Shalu Mishra agreed with our condition but after getting payment of Rs ****/- we did not receive any cab details and they are not ready to pro...
Dec 07, 2020 by Anand M Kadapur
My flight was cancelled by Spicejet for PNR:-R*HW*S, Dubai to Mumbai **th November'**** flight, Spicejet mentioned a full refund was sent to Makemytrip, dated **th October, ****. I've been waiting for my refund amount since that period, I've be...
Dec 07, 2020 by Swapnil Dilip Kulkarni
I purchased an air ticket of Indigo for my friend and his family through happyfares.in on **th September **** for traveling from Kolkata to Hyderabad and paid Rs. *****.** (PNR/Booking Ref.: VD*I*B). On **th November ****, I received a message ...
Dec 07, 2020 by Amitabha Mukherjee
I ordered some items on Ajio and paid the amount by UPI. Later I cancelled three of the items (amount ***/-rs) on **th September before it shipped. Later one product was delivered in wrong size, so I returned it on **th November (amount ***/-rs...
Dec 06, 2020 by Ayesha Julekha
I have booked ticket for my father ( Senior Citizen) through RED BUS. Route: Ludhiana to Delhi Ticket No: TPCF******** Passenger: VINOD KUMAR SHARMA (**, MALE) PNR: ************_*********-**** Travels: PEPSU(PRTC) Departure: **:** PM ...
Dec 06, 2020 by DHARMESH SHARMA
My flight was cancelled in April **** and after * months of cancellation I am still waiting for my Rs.*****, earlier every time they ask for wait for ** to ** hrs but and i am still waiting even after multiple emails and comments ... ...
Dec 05, 2020 by Prashant Arora
I purchased club membership of Nirmiti Group of Resorts while on a trip in Goa. I have been trying to reach them but to no avail. I just want an immediate refund!...
Dec 05, 2020 by Uttam Chowdhury
Dear Team, I booked tickets via Irctc app from Haridwar Junction to Bhopal Junction The train Number is- ***** and PNR number is- ********** I have showing that ** min. stoppage in Hazrat Nizamuddin Railway Station. But train is departed i...
Dec 05, 2020 by Govind Maheshwari
This is in regards to the conduct of my "Sangeet Ceremony" function that was conducted at the Venue: Crystal Ball Room at The Lalit Chandigarh on ** Nov **. My father had arranged for the booking of the venue and was dealing with Ms. Priya Shar...
Dec 04, 2020 by Siddharth Bhardwaj
I had did a booking thru goibibo before lockdown for travel in may **** for * passengers due to lock down and covid cudnot fly, so i requested them for refund of Rs *****/- in september and balance money everytime they tell me to wait for * to...
Dec 04, 2020 by Deepa Sandhu
I booked a flight ticket from Delhi to Patna on * Dec **** through TRAVOLOOK.COM. My transaction was submitted successfully and also my amount (****) was deducted, then they mail me that-- Your Booking is In-Progress with booking reference numb...
Dec 04, 2020 by Rajneesh Kumar Singh
My name is Hetal Shah and I booked Lufthansa Airline tickets via Cleartrip on * Jan ****(Trip ID - ************). My multiple attempts of reaching out to Cleartrip Support have all absolutely gone in vain with no appropriate response on my full...
Dec 04, 2020 by Hetal Shah
Hi sir maine travel look se tickets book kiya tha transaction REF********* , lekin book nahi hua ,kuchh samay k baad:- bataya gya ki apaka tickets cancel ho gya hai, uske baad maine costumer care pr call lagay call nahi laga+************ ,usk...
Dec 04, 2020 by RAMNARESH BHARDVAJ
I have booked tickets of spicejet for Jan *, **** via MakeMyTrip buy I got ticket directly cancelled by airline for full refund. I informed the same to MMT they said to check it with airlines and get it refund. After checking refund was promise...
Dec 03, 2020 by Apoorva Chaurasia
Hello there, I booked * tickets through ixigo app on ** November for *st Dec **** from new delhi to panvel. On **th November i received a text msg from irctc that train is cancelled due to some inconvenience. I contacted railway inquiry at *...
Dec 02, 2020 by Aisha Shaikh
I had a booking ( Booking Ref# ************ ) of Indigo flights ( PNR ILVTPA & RPZ**U ) through your portal which got cancelled during the lockdown period. I received the credit note information from Indigo which had been done from their end...
Oct 02, 2020 by Sarbari Dhara
I was booking my ticket from RAIPUR to delhi..i selected the desired flight and then booked and payment of **** rs. was done by my debit card of panjab national bank but after payment done there is no sign of booking details and ticket provide...
Oct 02, 2020 by SHASHIDHAR GOND
*. I had booked air ticket as per the following details through YATRA website: Date of Travel: ** Jun**** Yatra Reference Number: ************* Airline: Air Asia Flight Number: I* – *** PNR: O*KTTZ Sector: New Delhi ...
Oct 02, 2020 by KAUSIK DAS
i was booking bus ticket but my transaction failed twice ****+**** = **** but no ticket or reference number issued i contacted yatra so many times but no answer from there my details are as follow- date of transaction -**/**/**** payment mode...
Oct 01, 2020 by ANSARI GULAM HASAN
My pnr AEGY*B is cancelled due to flight cancel by GoAir. Goair already refunded my full amount. But as a travel agent this amount is in MMT account. Kindly transfer this amount to my account as soon as possible. I am in very much need of ...
Sep 23, 2020 by ANURAG GARG
Hi, I book a Return Ticket From Dubai to Delhi for ** March **** and ** March ****. But due to sudden Lockdown I couldn't come back from Delhi to Dubai on ** March. So I used only one way ticket only. It was Indigo Air line. I asked them with ...
Sep 23, 2020 by Sulinder Singh
I booked * flight tickets from easemytrip up and down for air india flight. But its been * months now and my refund has not been processed. Please help me get my refund...I am short of money...
Sep 22, 2020 by Ankit Lahoti
I tried to book a hotel in oyo app on **nd september and when i used the pay now button and clicked the upi option, the site said "Something went wrong, Please try again later", I didnt think much of it and proceeded to book another one, later ...
Sep 22, 2020 by Prateek Sharma
My flight was canceled from Indigo Airlines for PNR OPWQ*E . I approached the airline for the refund, they refund me ₹**** but I received ₹**** from Goibibo. I have been trying to contact them from every means, but they are not reachable. P...
Sep 22, 2020 by Aatika Sinha
Sir/Madam I had booked a * Nights - * days Sikkim - Gangtok- Darjeeling holiday package with Trip anthem for holidays starting *th April **** to **th April ****. The booking was made on *th Feb **** and I have paid down payment of Rs.****/- al...
Sep 21, 2020 by Raghu Sharma
ON GOOLGE WHEN SEARCHED " passport application " THE FIRST FOUR WEBSITES ARE FAKE , I APPLIED FOR MY FRIEND AND PAID AND LATER GOT TO KNOW ITS A FAKE WEBSITE ...
Sep 21, 2020 by VIJAY
Hello Sir, I have booked the tickets for Bangalore to chennai (round trip) through travolook.in and the amount of Rs. **** was debited. However, I havent received the tickets yet. Could you please help me get the amount refunded?...
Sep 21, 2020 by Ramkumar
Hi....I hv booked flights from bangalore - bhubaneshwar - bangalore from yatra. Due to covid my flights wer cancelled by airasia...I went to airport n cancelled my flights. I called up airasia customer for my refund n they told its been send to...
Sep 18, 2020 by Arun kumar
I booked flight tickets worth Rs.**** via yatra.com. Yatra ref no.*************..The flight was cancelled by airline itself and got email regarding this.. But yatra.com gave me only Rs.*** as refund..My complaint is firstly yatra.com failed to...
Sep 14, 2020 by JICKSON K. JOHN
Hello, I had a booking cancellation on **th July for my flights. I got a mail from ibibo confirming the cancellation and amount to be refunded.But I still haven’t received the refund of the amount....
Sep 12, 2020 by Vishesh vats
I've booked a train ticket on yatra.com On **th sep ****, money got debited from my account. But when I check the booking status it says u have cancelled ur booking. I want my money back. Booking details : From : chennai Central To : met...
Sep 12, 2020 by Fayaz
I had made a booking from Mumbai to patna for **th Sep but the confirmation mail or ticket did not came and the money got deducted from the bank. I had paid from phone pe. Kindly refund my amount or send me the confirmation details. ...
Sep 10, 2020 by AMITABH SHARMA
Hello, I had booked * way flight ticket from Yatra with reference ************* of amount Rs.**** and the flights were cancelled due to Covid pandemic. Indigo has charged zero cancellation fee but Yatra has refunded only Rs.*** and also deduc...
Sep 09, 2020 by Shah Nawaz
i had booked a return ticket from delhi to melbourne and cancelled same in April **** due to ongoing pandemic. Now scene is that even though the airlines (Air India) have refunded the amount(have proof of same,already submitted to yatra) .yatr...
Sep 05, 2020 by Neelamber Singh Mander
Name : Unison Car Transport Company Owner : Dinesh Sharma GSTN : **LDUPS****F*ZP Mobile : **********, ********** Website : http://unisoncartransport.in/ ...
Sep 02, 2020 by Bimlendu Shekhar