Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Booking cancelled nut refund not received (Grand Holiday Park Vacation) ^Open

I received a call from Grand Holiday Park Vacation & offered me *N/*D hotel gift voucher as part of their promotions. They had told me that the team would come & visit me at my house to offer the voucher. Once they reached my house, instead of ...

Jul 25, 2024 by Uma Sankar

Service delivery issue (Thrillophilia Adventure Tours Private Limited) ^Open

Booked Everest Base Camp Trek, Nepal through THRILLOPHILIA website. Even though I planned my travel * months before itself, only after I paid the total amount & just * days before my travel, THRILLOPHILIA team told me to change my schedule....

Jul 24, 2024 by Uma Sankar

Refund Not Issued (Orchid Hospitality And Holidays Pvt Ltd) ^Open

Merchant Orchid Hospitality and Holidays has confirmed that a refund of **,***/- was issued however the bank has confirmed that the merchant hasn't issued the refund. It has been over * year now and the refund has not been issued. Merchant has ...

Jul 23, 2024 by Vaibhav Garg

Excess amount transferred to OLA Auto by mistake (Ola) ^Open

Complaint against YASWANTH GOWDA, OLA Auto Driver, Auto Number-KA**AL**** (RE). I have booked this Auto from my Residence, SJR Luxuria, Arekere, Bangalore-** on **/**/**** at about **:** AM upto ALPYNE Apt., Vaddarapalya, Banashankari *th Stage...

Jul 22, 2024 by Alakesh Chakravarty

Baggage lost by spicejet airline in Delhi (American Tourister luggage) ^Open

I'm SATENDRA SINGH PAL, My spicejet flight got cancelled on ** July **** after I went back to take my trolley bag waited * Hour my trolley got lost then, I fill BIR form but as of now no response/action has been taken and rude behaviour of sp...

Jul 21, 2024 by satendra singh pal

Cheating or Extorting (Club Mahindra holidays and resorts India ) ^Open

During our vacation to Khanna – Madhya Pradesh, the team from Club Mahindra in the pretext of seeking my resort experience tried to upgrade my membership to “Purple *BR from Red *BR”. Since I did not want to hurry up, I had made a request...

Jul 12, 2024 by Viswas Arockiaraj

Complaint Against Travolook for NonRefund of Cancelled Flight Booking (Travolook) ^Open

Dear Sir/Madam, I am writing to file a formal complaint against Travolook regarding the non-refund of a cancelled flight booking. The details of my case are as follows: Booking Reference: REF********* Refund Amount: ₹**** Date of Tran...

Jul 12, 2024 by Varnit Mehta

Fraud in the name of Lucky draw (Fala International Services) ^Open

Me and my wife went for a movie on **th Feb in a mall and one of the guy their approached us and took my number saying there is a lucky draw and next day we got a call from this company called Fala international services claiming we have won * ...

Jul 11, 2024 by Raghunandan K V

Cancelled compensation not given (Makemy Trip) ^Open

I booked a ticket from Chicago to mumbai .on the travel dates I was not able to do a check in..called the helpline...they told me at the counter at airport I will get resolution. When I went ,Turkish airlines,codepartner of indigo told me that...

Jul 10, 2024 by Nallaperumal eswaranatarajan

Complaint against booking com for not providing accommodation even on booking confirmation (Booking.com) ^Open

I had booked accommodation @ Ooty in Hotel Hills Palace via confirmation number ********** on *th April ****. I connected the property owner at +** ***** ***** which was shared by booking.com via chat, on *th April ****. I was told by the pr...

Jul 10, 2024 by RAJESH M

Harassment by bike driver (Ola) ^Open

Today I had booked a bike with crn number ********** but the driver intentionally drove away without giving me the scope to board the bike after taking the OTP from me as he demanded cash payment and refused the online mode of payment and after...

Jul 09, 2024 by Souvik Roy

Makemytrip not refunding the amount from AirIndia (Makemytrip india Pvt Ltd) ^Open

I booked a flight ticket in AirIndia flight through makemytrip last year. PNR is AYHCSE. I cancelled the flight due to medical reasons and AirIndia refunded Rs. **** to travel agency Makemytrip but Makemytrip is not refunding me this amount des...

Jul 08, 2024 by Vidhya g

Redbus support delaying refund process for cancelled bus (Redbus) ^Open

The bus was cancelled at the last moment by the operator (Holiday appeals pvt ltd). We raised the same issue with Redbus immediately , ** May ****, but still to this day no resolution has been provided We have followed up with Redbus support ...

Jul 07, 2024 by Rishabh

Worst bus service (Vetri travels) ^Open

I booked bus from Chennai to Pallapatti on July *th **.** PM. Bus delayed for *.** hrs. My sleeper berth got totally wet and my dress also got wet. I travelled whole night in drenched berth and dress. It was the worst service and bus company is...

Jul 06, 2024 by Priyanka

I want my money back PNR BKDIERWTIQP (Thrillophilia) ^Open

I had planned the trip to Rajasthan for * persons total cost was ***** and travel date as **th Oct ****. The trip was booked on **th June by Hemanth Jangid and I had paid the **% booking amount *****. After *-* days I had to reduce * passengers...

Jul 06, 2024 by Milind Mungaji

Refund not provided (Travololook in) ^Open

I booked ticket and paid Rs. ***** for my flights. soon after I made payments, they sent e-mail saying that the prices increased so they will refund. I am waiting for my refund since last * weeks! ...

Jul 05, 2024 by Amit S

Refund not issued against cancelled trip (Goibibo) ^Open

On *-June I tried booking train tickets via GoIbibo app while the money was deducted the booking could not be made as confirmed by the app on the same day. The app further showed that the refund is being issued and it should get credited by **-...

Jul 04, 2024 by Soumik Guha Biswas

Complaint Regarding Delayed Bus Journey (Vrl bus) ^Open

Date: **th June **** I am writing to express my dissatisfaction with my recent journey on bus number GA** T **** from Hyderabad to Belgaum. The scheduled arrival time was *:** AM, but the bus did not reach until **:** AM, resulting in a dela...

Jul 02, 2024 by Abrar

Order Cancelled by OLA Foods but money not refunded (Ola) ^Open

Ordered from OLA Ondc. ** minutes later the order was cancelled and the order page said refund completed. I never received the refund nor a response to my email....

Jul 01, 2024 by Ritvik Raj Bhushan

Withdrawal not received of amount 7500 (Parimatch india) ^Open

Withdrawal not received of amount ****/- approved by parimatch on ** june **** ,today is * July **** still my money not received in Bank account,i already shared the bank statement and bank confirmation letter also,but problem not solved by par...

Jul 01, 2024 by VARUN UPADHYAY

Refund not processed by EaseMyTrip From so Long (easemy trip) ^Closed

I booked train tickets using ease my trip using booking ids: EMT********* & EMT*********, Later i cancelled these train bookings and a refund of **** & **** respectively was expected, Easemytrip says refund is already processed on **'th Oct ***...

Nov 02, 2023 by Gaurav Dixit

Refund not delivered (easemy trip) ^Closed

I have booked flight from pune to Jaipur on **Sept ****. The flight is cancelled due to operational reason from spicejet. Spicejet refunds all money to easemytrip on ** September but easemytrip do not refund my money. I've contacted multiple ti...

Nov 01, 2023 by Digvijay Rajendra Jagtap

Incorrect Hotel voucher issued (easemy trip) ^Closed

Did hotel booking with dinner and breakfast plan...but in the hotel reservation voucher issued only breakfast specified and not dinner...

Oct 30, 2023 by Amit Kumra

Refund no received on bus operator cancelling the bud (Easemytrip.com) ^Closed

As the bus operator cancelled my return trip from Goa to Bangalore on *rd October, refund was initiated from easemytrip.com. I received email form easemytrip as refund processed. I have been following up from easemytrip since *th of October. Th...

Oct 25, 2023 by Shubha. S

Refund not received from easemytrip (Easemytrip.com) ^Closed

Hi Team, As the bus operator cancelled my return trip from Goa to Bangalore on *rd October, refund was initiated from easemytrip.com. I received email form easemytrip as refund processed. I have been following up from easemytrip since *th of...

Oct 23, 2023 by Shubha. S

Unauthorised cancellation charges on Easemytrip flight booking cancelled by Airline (Easemytrip) ^Closed

I had booked Spice Jet flight SG **** for * people from Pune-Kochi for *nd November, ****. Pnr No. - PEP*MT on Easemytrip.com The flight was cancelled by airline on **th Oct, ****. I called SpiceJet to arrange a alternate flight either *-* ...

Oct 21, 2023 by Rahul Singh

Gift Card Not Working Refund Delayed by 6 weeks (Easemytrip) ^Closed

Bought Gift Card worth Rs. **** from Hubble Money at a certain discount. The Cards didn't work while booking the flight and kept failing after repeated attempts. Finally asked the company to refund my money to which they kept delaying saying th...

Oct 17, 2023 by Gagan Jakhotiya

Transaction failed money debit my account but ticket not generated (Ease my trip) ^Closed

Railway ticket booking online payment transcation failed amount debit in my account railway ticket not generated...

Oct 16, 2023 by Bantu

Refund not given even airline cancelled flight (Easemytrip.com) ^Closed

I booked flight with Easemytrip of indigo under PNR number IWJT*C indigo cancelled flight and processed full refund to ease my trip . *) ease my trip didn`t processed my refund *) when i connected customer service they charged me rs **** for...

Oct 16, 2023 by Karan Grover

Money deducted and Booking not done (Yatra.com) ^Closed

We have booked a room at Ananta Hotel - Udaipur on *st october, **** for Rs **** in the Name of Manav Gour Payment was done by HDFC Bank money has been deducted but booking has not been confirmed. I have been sent several mails and raised a...

Oct 04, 2023 by Chhavi Jain

Fraud for Hotel booking Easemytrip com (Easemytrip) ^Closed

We have booked hotel from site easemytrip.com, for hotel le grandeur, mysore, we made full payment, when we reach there hotel denied the booking and told that they are not tied up with easemytrip.com, when we called easemytrip, they kept us w...

Sep 30, 2023 by Monica Verma

Flight tickets refund (Ease my trip) ^Closed

I have booked flight tickets through ease my trip online agency for my family of * adult * child and * infant from Kochi to Auckland and Auckland to Dunedin on **/**/**. Unfortunately I have cancelled the tickets on **/**/** ,as per the agency...

Sep 28, 2023 by Salil Joseph

Cancelled flight ticket refund (Ease my trip) ^Closed

I have booked ticket from easemytrip and after that airline cancelled flight so I requested for refund and as per email air line has refunded the amount however easemytrip not refunding it....

Sep 28, 2023 by Viral vinchhi

Refund not received (Easemytrip.com) ^Closed

Due to G** Indigo flight waived off my cancellation charges and told me that i would get a full refund as i spoken to them on *th Sept ****. I booked my flight through easemytrip.com now Indigo is saying they have paid my refund to Easemytrip b...

Sep 21, 2023 by Jayan Prajapati

Amount got debited while booking ticket from yatra com but ticket didnt get booked (Yatra.com) ^Closed

I was booking ticket through yatra.com. My booking reference no is *************,amount got debited but ticket didnt get booked...

Sep 18, 2023 by Syed Raza Hussain

Nobroker plan deactivation and not making refund of token amount on account of owner backing out (Nobroker) ^Closed

I got the property through nobroker and then paid the token amount to nobroker of Rs. **** and after taking the token amount, nobroker deactivated my plan. After that owner backed out from renting his property saying you need to pay additional...

Sep 12, 2023 by Abhinav Goel

Need to cancel train booking but upcoming bookings list is not showing anything (Trainman.in) ^Closed

My father-in-law had booked a train ticket from trainman.in app, but unfortunately due to some personal reasons we have to cancel the tickets. I am writing this complaint on *th September and we need to cancel the tickets before *th September...

Sep 04, 2023 by Rahul Ravish

Domestic flight ticket not booked but amount debited from account by yatra (Yatra.com) ^Closed

*. Hi, I am Abhineet Sharma, I tried to book Air Asia flight from Imphal to Delhi on ** Aug ** at ****hrs. *. The money was debited from my acct msg from SBI -Dear UPI user A/C X**** debited by *****.* on date **Aug** trf to Yatra Refno ***...

Sep 01, 2023 by Abhineet

Refund Not Successful (Yatra Com) ^Closed

I booked my Indigo Flight from yatra and the flight got cancelled because of some operation problems. now i cancelled my flight and processed for refund. the Airline completed the Refund process but Yatra is making delay about it. but now yatr...

Aug 26, 2023 by Manan Chetankumar Raval

Not refunding my money for hotel booking (Ease my trip) ^Closed

We had a room booking at hotel ** elegance on July **, **** and when we reached hotel they mentioned they can allow only * of us but we had an infant of * year with us and they told they will not allow kid with us. As per the hotel policy they...

Aug 23, 2023 by Sirisha Jogiparthy