Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Debit Card EMI Fraud by Royal Club International (Royal Club International) ^Open

I went to Goa with my wife, some of Royal Club International Sales representative try to pitch me for there marketing scheme by giving us free offer if we listen to there business plan. They said in there whole conversation that they are tie u...

Sep 12, 2022 by Aman

Refund (Travel Company) ^Open

On **th May ****, we had a call with Hamsafartrip, a travel company, to book a trip from **th May to for south hills ** days. As per the call and emails, the company asked me to pay Rs ****/- in advance. So, I made an advance payment of ****+**...

Sep 10, 2022 by Sayali Kishor Patil

Refund not received (OYO Rooms) ^Open

My money is deducted, booking is cancelled but I did not receive any refund of *** rs. when contacting the company, the agent just put the call on hold and later disconnect. It has been ** days since they are delaying the refund. booking id; RW...

Sep 09, 2022 by Parimal Korde

Money not refunded (Makemytrip india Pvt Ltd) ^Open

We booked a home stay at Narkanda through MakeMyTrip, fore which we paid in advance for * nights stay + three meals every day a total of Rs, **,***/- . When we reached the home stay we realised that it was drastically different than what the p...

Sep 08, 2022 by Ramnique Singh

Bus not provided as booked (Red Bus and Amazon) ^Open

I booked ** tickets of an AC bus on Amazon on August **, **** to travel to Roorkee from Jaipur on August **, ****. The bus was to be provided by Kalpana Travels Jaipur and booking partner was Red Bus. The scheduled time was *.** PM on August *...

Sep 06, 2022 by Anil Sharma

Refund from Travel Triangle not received (Travel Triangle ) ^Open

N Reference To Booking ID: ******* I Have Planned A *d/*n Trip To Port Blair-Havelock-Neil Island (Accommodation And Local Transfer Etc As In Quote) Through TravalTriagle And Partner YOUR DREAM JOURNEY (Http://Www.Yourdreamjourney.In/) From A...

Sep 06, 2022 by Akanksha Dwivedi

Redbus Train ticket refund (Redbus) ^Open

Pnr ********** I received sms from irctc saying ***** is late by * hrs. Since i had important meeting (death ceremony), i had to book another ticket and cancel Pnr **********. I went to redbus and redbus showed estimation of *** as refund, so i...

Sep 01, 2022 by R Sarala

Wrong bill (Ola Cab ) ^Open

...

Sep 01, 2022 by vikram bera

Refund not processed (Travolook Www Travolook In) ^Open

I have tried to book my flight ticket on ** june ** through Travolook and processed all the details including payment details and my money deducted but suddenly i got the msg that due to operational issues your ticket couldn't booked and we wil...

Aug 31, 2022 by Santosh Choudhary

Trip Cancelled but i still had to pay (UBER) ^Open

Hello, I had booked a ride on **/**/****. The driver arrived at my location, started the trip. However due to unforeseen circumstances, the trip was cancelled. However, Rs ** was shown as due on the driver’s phone. I told him I will not p...

Aug 29, 2022 by Abhishek Garg

Company is not refunding the token amount (Club Mahindra holidays and resorts India ) ^Open

Club Mahindra Resorts India Ltd. is running a Scam in which they invite consumers & sell their Timeshare membership. I was invited on **st Aug **** for their promotion event. The sales team uses unfair trade practices and misleading advertisem...

Aug 28, 2022 by Krishna Gawas

Wrong bill date and timing AND BAD behavior BY MANGER (DICHANG RESORT SONAPUR KAMRUP) ^Open

Wrong bill date and timing.When I enquired they verbally abused me with no reason.They asked me to repay again by cash ,then take refund.I refused saying I stay far away.They said the cannot change time and date. ...

Aug 27, 2022 by SUBRATA CHAKRABORTY

German Work Visa Service not provided by consultancy (Cloud Visa Immigration Llp) ^Open

I have paid Rs **,*** to Cloud Visa Immigration LLP to get German Job Work Visa. But so far no progress in that from the consultancy and not updates and also no response from them. It all started like this: *. I was forced to pay money by the...

Aug 23, 2022 by EGR Sudheendra

Need refund from Creeking Holidays World Private Limited for my travel package (Creeking Holidays World Private Limited) ^Open

I was invited to promotional event on **/March/**** by sales reps from Courtyard Holidays World Private Limited (former name of Creeking Holidays World Private Limited). They made false promises during promotional event, showed tie up with * -s...

Aug 23, 2022 by Poonam Singh

Services Not Received (Country Club Hospitality) ^Open

Dear Sir/Madam, I opted for Country Club service last year and I was supposed to go on a holiday this year in August ****. I was told at the time of buying the package that if I send an email ** days prior, the bookings would be provided for s...

Aug 21, 2022 by Rakesh Kumar Rana

Refund has not be initiated since 2 Months (Travolook Com) ^Open

I booked a Flight ticket on Travolook.in from Pune to Bangalore and After making the payment I get email as Your Booking is Cancelled with travolook.in :REF********* and Your Booking is Cancelled with travolook.in :REF*********. After I tried ...

Aug 17, 2022 by Vardharajan Iyengar

Looting in the name of UK international private limited (U.K. International Private Limited) ^Open

First of all I got an add in Facebook for Amazon part time job to earn. I join there and got massage on whatsApp with no. **********. After that he send me a link for Telegram and told to connect with Marcelo, who is been presented as my team l...

Aug 16, 2022 by Purbajyoti Basumatary

Unnecessary Charges (Ola Cabs) ^Open

It's been many times now that ola is keep on charging extra than what they show at the time of booking. And, then drives starts misbehaving upon our denial of not giving any extra money. Ola has closed all the customer complaint mediums whe...

Aug 14, 2022 by Beena Gulati

Missleaded to sell Plan and now not refunding amount (Grand Vivanta Vacations Private Limited) ^Open

Grand Vivanta Vacations Pvt. Ltd had invited me to some function on *th June ****. They asked me to come for opening kind of but when I went there, it was package selling. They have convinced me to purchase the package. I bought it for ***K (w...

Aug 12, 2022 by Chandansingh Rajput

Booking Cancelled with travolook in Not refunded yet (www travolook in) ^Open

I booked a flight ticket on Travolook.in on **th July at *:** pm. The payment went through on my credit card. Around *:** pm, I got an email saying Your booking is Cancelled due to fare expiration. I got a call from Travolook at the same time s...

Aug 12, 2022 by Joga Rao Theeda

Railway ticket Refund (Yatra) ^Closed

I have been waiting for the refund of cancellation of my railway tickets from around ** days and yet not received, I had booked using yatra.com, booking reference no. *************. Also mailed several times but no response. Please Help...

Jul 25, 2022 by Anup Nagdeve

I had not received ticket confirmation mail or message and money had been deducted from my account (Easemytrip.com) ^Closed

I booked a bus ticket from ease my trip.com website from chandigarh to amritsar . Money got deducted from my account but i had not received confirmation ticket message or mail....

Jul 19, 2022 by SHAGUN SHARMA

Yatra not refunding (Yatra com) ^Closed

On ** May **** I was booking for hotel on yatra.com however due to fault on there website my account got debited of Rs **** but there was no booking confirmation, on numerous follow up with there customer care they finally said that on ** Jun ...

Jul 13, 2022 by Tejushva kumar singh

Refund (Yatra Com) ^Closed

I had booked hotel but due to some reason I needed to cancel it. It's been more than * days still i didn't get....

Jul 12, 2022 by Manisha

Extra money charged more than it as to be (Rapido auto) ^Closed

when I booked the auto it showed **rs and when I was dropped at my destination the money was charged extra ...

Jul 02, 2022 by a Sanya

Yatra EWallet Showing false redeemed transaction (Yatra.com) ^Closed

I cancelled the booking from yatra.com and got the refund in their e-wallet i.e. eCash. But Before doing another booking it was showing false transaction history. I didn't do any transactions using that eCash. Though it is claiming the referenc...

Jun 30, 2022 by Rupali bhore

After booking cancelation didn t get the refund (Yatra) ^Closed

I Booked one resort from yatra.com and then cancelled the booking. For instant refund I chose , their e-wallet named eCash as an option for refund. But Didn't get any refund. Tried to reach them on phone and mail but no luck. No response from t...

Jun 29, 2022 by Rupali bhore

Yatra deducted service charge after flight cancellation (Yatra Com) ^Closed

I booked a flight on Yatra with GoAir and charges were ****. On the day of travel GoAir canceled the flight and refunded the amount to Yatra. But Yatra deducted service charge of ***. I had to go through the trouble of booking another flight fo...

Jun 22, 2022 by Sahithi

Wrong details entered in Australian Visit visa application and caused us loss of Rs 8500 (Unimoni travels) ^Closed

I had applied Australian Visa application from Unimoni. I clearly stated i had covid visa waiver.But the HeadOffice staff ganga had not entered previous visa details for covid visa waiver in the visa application and given false information that...

Jun 18, 2022 by Annet Perumpally Lukose

Yatra not refunding booking amount (Yatra Com) ^Closed

Hi, I am registering this complaint second time. It has been ** days since I cancelled my hotel booking from yatra. Every time they ask me to wait for * days and still there is no refund after so many mails, I have written to them, there i...

Jun 17, 2022 by Monika Agrawal

Yatra com refund (Yatra.com) ^Closed

Hi all, Its been over * months that I am waiting for my refund from yatra.com I spoke to the customer service agent and received an email confirmation that the refund will be issued within *-** days. I am still waiting for the amount to be r...

Jun 17, 2022 by Poonamjit Kaur Bhatia

Not getting refund from Yatra for my cancelled flight (Yatra) ^Closed

I have cancelled my booked flight tickets from yatra.com , but I haven't got my refund amount from Yatra . I have confirmed with airlines they have already refunded my amount to Yatra . Please find my PNR number - D**SHD Kindly help in t...

Jun 16, 2022 by Isha

No refund received (Yatra Hotels) ^Closed

I've booked a hotel room on **th May ****. The hotel refused to book a room by yatra. They said that they have no connection with Yatra. No rooms were booked by yatra But i paid to yatra. Its been * days. I want my refund soon ...

Jun 16, 2022 by Nazrin

Refund not received (Yatra) ^Closed

Yatra is not refunding my cancellation amount. I cancellation my indigo flight and was supposed to get refund but they’re sending fake emails of refund but not processing it. It is confirmed by indigo that they have already processed the refu...

Jun 16, 2022 by Huma Tanweer

REFUND OF FAILED PAYMENT (Make my trip) ^Closed

I made a payment through MMT website for a holiday package on **-Jun-****. The payment was made through SBI net banking for Rs. *****. While the bank showed a successful status after the payment, the payment was not captured at MMT end. I have ...

Jun 15, 2022 by Anubhav Nidaria

Refund amount not received (Yatra) ^Closed

I Booked my flight on June * in yatra due some reasons i cancelled my ticket immediately.Till now i haven't received my refund amount. please help me....

Jun 13, 2022 by Vinay

Amount deduction without ticket getting booked (Yatra Air india) ^Closed

I had booked flight ticket from bagdogra to deli for dept on **th of june. The transaction amount was dedu ted but ticket not booked. There is no msg from yatra of booking failure or anything. Although I have my e statement frm bank confirming...

Jun 13, 2022 by Tenzin Ngawang

Refund not credited (Yatra Hotels) ^Closed

I have booked domestic hotel in Delhi from yatra app which I downloaded in Play Store, But due to change in the plan i had to cancel the booking and claimed a refund in bank account and yatra successfully cancelled my booking but it haven't ask...

Jun 12, 2022 by Shivateja

Refund not initiated (Yatra Hotels) ^Closed

Jun 12, 2022 by Shivateja

Refund against cancelled hotel booking (Yatra Com) ^Closed

REF #************* BOOKING cancelled with in an hour...

Jun 08, 2022 by Gaurav Chawla