How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- email@example.com
Happy Easy Go- firstname.lastname@example.org
Clear Trip- email@example.com
Travel guru- firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use the services provided by Voxya to send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
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Mar 16, 2021 by Sunesh Goyal
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Mar 15, 2021 by Amit Kumar
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Mar 15, 2021 by Vikas Gupta
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Mar 15, 2021 by Pradeep
I booked ticket on **th Jan from IRCTC portal from Hoshangabad to Bangalore on train number *****. I cancelled the ticket on **th Feb for the same journey. Then IRTC show refund of amount **** has been. sent to the bank. Then after * working ...
Mar 15, 2021 by Rahul Tiwari
I had booked my two way tickets for Lucknow to Goa from ** March to ** March at around midnight on ** March. The amount was immediately deducted from my bank account but the makemytrip webpage displayed 'payment failed' due to which my booking ...
Mar 15, 2021 by Samriddhi Shukla
I made a ticket of Mr P Raja from Delhi to Raipur on **/**/**** (Complaint Ref No.********* & ****** for @ ****/-) my refund in my account....
Mar 15, 2021 by VIJAY KUMAR
SATYAM & MEHFUZA agreed that Azar missold the agreement and now I am stuck with them and had to pay **k to **k more. I do not have proof as they are not sharing anything on email....
Mar 11, 2021 by Sneha K
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Mar 10, 2021 by Nitasha Chawdhary
I am a Professor in University, Jeddah. I have booked a ticket on March * for a travel from Muscat to Jeddah. Travel date is on March **. Booking reference number is AT*********. My passport number is S*******. After that there was a mail fro...
Mar 04, 2021 by ABDULLA
I took a ride from Bangalore airport to Kudlu gate on feb **th mid night around *am. After the ride I paid the driver to his upi. The amount was debited from my account but the driver didn’t receive the money so I asked him to wait till next ...
Mar 02, 2021 by Iniya shree
The flight was cancelled by the airline and full refund was issued to the travel portal. I requested for my refund and was told the same to be sent to me within * working days. It's been * month since then and no refund being processed till now...
Feb 27, 2021 by Saket Sahai
I booked OYO flagship ***** Narayan nagar hotel at Hinjewadi, pune dated ** Feb ****. Booking id is UP*M****. I suffered a loss of **** INR because of emergency booking done in the other hotel and cab expenses. OYO didn't helped me in this sit...
Feb 25, 2021 by KAPIL KISHANRAO SHELKE
I had * tickets booked online for Mithapur to Ahmedabad travel on Feb. **, **** in Paavan's Travels. The bus operator didn't even cared to call me once when I could not pick up point on time and I had to catch up with bus taking private vehicle...
Feb 21, 2021 by Wasim Bukhari
I had booked flight tickets for two sectors but due to the Covid ** pandemic the flights got cancelled. After a year I received refund for only one sector, Make my trip is still to initiate refund for the balance sector. I am trying to connect ...
Feb 20, 2021 by DEBJEET CHOUDHURY
Booked a AirAsia flight ticket on Happy Easy Go bearing order id ****************** on **/**/****. Due to Covid-** lockdown, my flight was cancelled by airline, and full refund was issued by AirAsia on **/**/**** itself. Till date Happy Easy Go...
Feb 18, 2021 by Raghwendra Singh Negi
I have booked ola return trip from pune to Mumbai. Total distance including return trip was *** km but they gave charged for *** km. When I returned back from Mumbai to Pune. I had asked to drive should I set return location, driver said no...
Feb 17, 2021 by Arvind Yadav
Ticket booked on **/**/**** for flight between Delhi to Bengaluru vide booking no REF********* on payment of RS ****/-.This was subject to confirmation by Travolook.Within thirty minutes message is received that ticket not confirmed and compl...
Feb 16, 2021 by OM PRAKASH BAGARIA
This is related to my earlier complaint id ****** posted on *st Jan ****. OLA is overcharging me for Rs*** through their postpaid subscription which has already been paid in cash for the trips to the driver. I had received a call from OLA re...
Feb 16, 2021 by Sonali Chavan
Waiting for my refund of cancelled train ticket from last more than two weeks. Now, not getting even any response from care email id, only getting Ticket number. Please look into the issue & refund my money at the earliest. PNR No. ********** ...
Feb 14, 2021 by RAJESH LAXMAN SHETTY
I had a booking through MMT(MakeMyTrip) My Flight Ticket was cancelled by GO-Air due to lockdown. Go-air refunded the amount to MMT but MakemyTrip is not reachable on this case. Even MMT has deleted my Trips History from their portal, Hence I a...
Jan 15, 2021 by Yogesh Kumar
I had a Booking Reference Number - ************* from **Dec to **Dec at Hotel Boons Ark With a Swimming Pool But the Owner declined to accept the booking Hence request them to Refund the Booking amount...
Jan 12, 2021 by Suraj Bhure
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Jan 11, 2021 by Hari gudiwada
Horrifying experience with make my trip for the booking ID - NF**************. I hope you all are well. I was a loyal customer to Make My Trip for so many years but now I have been through lot of emotional & mental harassment. I booked the f...
Jan 11, 2021 by Vikas Shankar kumbhar
Dear Sir, Sub: My Baleno car DL *CL**** sold to Cars**: On Sat, **th Dec i visited Sector **, MG Rd, Gurgaon for Car inspection & got a Quote for **,***/- which i agreed & a token of **** was paid. I was asked to provide the Bank NOC for ...
Jan 09, 2021 by SUBODH RANDIVE
I booked my hotel stay at Udaan Dekeling Resort on Darjeeling for **th Dec - *nd Jan ****. While making the booking through Makemytrip, i was charged **,*** for it. When checking out at the hotel, i was told that my total booking charges were a...
Jan 07, 2021 by Sounak Dasgupta
I booked a flight from Trivandrum to Bangalore using Make My Trip on **/**/****. As the flight itself was cancelled, I opted to cancel my booking rather than to choose another flight. Hence I did the same on **/**/****. Make My Trip keeps sendi...
Jan 06, 2021 by Madhav Sankar R Warrier
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Jan 05, 2021 by Kushal Narayan Patel
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Jan 01, 2021 by Mohamed sharfas khan ckm
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Dec 25, 2020 by Shuchi Parashar
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Dec 21, 2020 by Swamy Ayyappa Peddinti
I booked a flight ticlet to madurai on oct **.. My ticket got cancelled as they said the PNR wasn't generated.. Its been more than * months since they told they'll give refund.. But I've not received any refund till now.....
Dec 21, 2020 by Adithya Krishnamoorthy
I had done a flight booking from yatra which was cancelled due to covid, i was supposed to get a refund of Rs **** from yatra against reference no. ************* . But yet now I hav not received the refund.. the bank is saying to contact yatra...
Dec 20, 2020 by Zaira Almas
I have booked air ticket (Varanasi to New Delhi) on **th OCT**** from travolook site.they have detected my money **** Rs.but they put a ticket on hold and mail to me that your ticket in process. After * Hour I received a mail that your booking...
Dec 09, 2020 by Asimuddin
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Dec 09, 2020 by Anoop Yadav
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Dec 09, 2020 by Mauzina
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Dec 08, 2020 by Manjunath G S
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Dec 07, 2020 by Anand M Kadapur
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Dec 02, 2020 by Kritika bhat
I had booked a flight ticket, from travolook.com, ticket had been cancelled from travolook side reason was that price has been change the time when you booked the ticket. Amount didnt refunded from travolook side. They were fraud as they book t...
Dec 02, 2020 by Prem kumar
How to file a complaint against Company?