Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Not getting refund (Sai Consultancy Vadodara) ^Open

There is overseas consultancy named "Sai Consultancy" in Vadodara, Gujarat. I had approched them regarding work visa for Canada. But by chance the Visas got rejected. The as per an agreement made with them that if the visas get rejected then ...

Mar 29, 2023 by Aaron Macwan

Refund and damages (Redbus app) ^Open

The bus left me without picking me from boarding point during odd hours of day. Neither I received any call from driver/bus operator nor they picked up my call....

Mar 29, 2023 by Sumeet Atloye

Flight ticket refund (Cleartrip) ^Open

I booked a Chennai to Detroit flight ticket through Cleartrip on **rd March around *.** pm. Unfortunately I got a mail from college which I have to join stating that I can enter USA only after April **th. So I went into Cleartrip app checked al...

Mar 27, 2023 by Sivashankar

Travel Fraud by The flower of holiday travel agency (The flower of holiday) ^Open

I would like to share a very bad travel experience with an agency called “the flower of holiday”. They cheated rupees ***** (**k) for Uttarakhand trip. Initially provided **k for complete package which includes hotel plus ac tempo travele...

Mar 27, 2023 by Chakra Sudarshan Sahu

Unprofessional biker unaccountable support (Rapido bike) ^Open

Actually its about not valueing someone's time. My bike was booked at *:**Am. Which gives plenty of time to reach my office whuch is around * km away from my place. The app showed * min to reach my location and the rider took arund ** min...

Mar 27, 2023 by Shailja Sharma

Ola Cabs Postpaid Scam (Ola) ^Open

*. I travelled using Ola Cabs on **th Dec **** (CRN **********) - Bill amount INR *** paid through Ola Postpiad - As this was chosen as default payment menthod. *. I travelled again using Ola cabs on **th Dec **** (CRN **********) - Bill amoun...

Mar 26, 2023 by Sharan Kumar

Refund not received for cancelled flight ticket (varafi.com) ^Open

Hello Sir, I booked a Round trip flight ticket from Varafi.com on **Feb **** for Kolkata (CCU) to Bangalore (BLR). Booking Id: VID********** Booking Time: **:**, Wed **-Feb Booking Amount: Rs *****/- (paid in the name of WINGINTRVLADVSRY...

Mar 22, 2023 by Nilay Pal

Cashback rewards not received as promised by Agoda (Agoda) ^Open

Hi, my name is Arunachalam. My email id - arun.sharp****@gmail.com. I booked Siloso Beach Resort Sentosa on *-Jan-**** and VGP Golden Beach Resort on **-Jan-****. I was promised for a Cashback Reward of Rs **,***.** after ** days from checkou...

Mar 21, 2023 by Arunachalam

Unsafe Unhygienic rooms in Kerala houseboat (Makemy Trip) ^Open

Make my trip Issue Ref# *****************. We were given unclean and unsafe rooms(nails popping out on the floor) in the house boat on March **, ****. Shared pictures with the tour manager, customer service representative and vendor. Tried to...

Mar 19, 2023 by Deepika Dave

Didnt get refund (REDBUS AMAZON) ^Open

I booked my bus on Sunday *the march **** but it don't get canceled, I was trying it from long time but it didnt get canceled, I tried it before *pm on that day so at least I will get my **% amount back but didn't get any posssitive reply from ...

Mar 18, 2023 by vijay khanapure

Cleartrip not returning money after it cancelled my ticket (Cleartrip) ^Open

I have booked for my Delhi trip starting on DEC ** **** and return on ** DEC**** I cancelled tickets calling Cleartrip (all communication recoreded and got mail too on cancellation). I was supposed to get *****rs and they sent mail and once ...

Mar 10, 2023 by parthasarathi

Transaction done but booking does not go through money not refunded (Oyo) ^Open

I tried to book hotel from oyo app on ** November ****, for ₹**** , my money was deducted and booking does not go through and never got refunded. It has been more than for months, I have called oyo customer care , emailed them, written to the...

Mar 07, 2023 by Amit Jha

Refund of membership fees paid (Go Life Vacation OPC Pvt Ltd) ^Open

On **nd December ****, we went to Andaman & Nicobar Island for vacation * days vacation, wherein we met Go Life Vacation people who were doing promotional activities in Loyal tree holidays hotel. After spending approx * hours with them understa...

Mar 05, 2023 by Ghanashray R Puri

Dreams Of Pearl Realty Services (Dreams Of Pearl Realty Services Pvt Ltd) ^Open

I paid ***** rupees in National wide Tour Package. I didnot get any benefit in return. Whenever I call to plan a tour, MD Fasi ********** disconnects the call when I ask for booking,he is pretending as he doesnt know anything. The manager who e...

Mar 04, 2023 by Khaleel

AIR TICKET REFUND (Goibbibo ) ^Open

I BOOKED A TICKECT IN DECEMBER ****, DUE TO HEALTH ISSUE WE CANCELLED TICKET * DAYS BEFORE DEPARTURE THE FLIGHT AND ASKED FOR FULL REFUND, GOIBIBO TOLD ME THAT MY REFUND WILL BE CREDITED IN MY BANK ACCOUNT WITHIN * WORKING DAYS BUT UP TO NOW I ...

Mar 04, 2023 by SONIA SOHI

Driver Drunk MMT Customer Support Denied Refund (Makemytrip india Pvt Ltd) ^Open

I booked an airport cab on MMT for **th Feb, *AM from my place to Bengaluru airport for my parents. He arrived **min late and didn't contacted us at all before that he is going to be late, MMT customer support was also not reachable since this ...

Feb 28, 2023 by Sourabh Gupta

No Refund (andamantourismonline in) ^Open

I had taken the holiday package from "www.andamantourismonline.in" but the company did not provide any service, I canceled the package but the company is not giving the refund. After complain no proper response. I wants refund of my amount....

Feb 27, 2023 by Narendrakumar Patel

Refund of cancelled airline (Happy Easy Go) ^Open

I've cancelled my flight ticket and I haven't got any refund from happy easy go. I've got the message from the airline(AirAsia) that the refund has been done from their side. Even after trailing mails and queries, I've not got any updates or re...

Feb 27, 2023 by Santanu Biswas

Fraud and Mental Harassment (Cleartrip) ^Open

We've been simply trying to change our flight dates for trip ID: *********** *- there is no option for customers to change flights online by themselves and they've to rely on all fake and expensive option offered by ruthless customer service a...

Feb 23, 2023 by Nikhil Gautam

Not getting refund of flight of holiday package refund for package no nl2200102269558 (Makemytrip) ^Open

I have tried numerous times to get the refund for flights of holiday package NL*************. but MakeMyTrip doesn't answer my call, once I select cancelled holiday package on IVR , call gets disconnected. I have tried directly with airlines an...

Feb 18, 2023 by vivek kumar

Flight refund (Yatra) ^Closed

I had booked a flight from Delhi to Bangalore on Jan *th ****. I had to cancel as it was delayed for * hrs. I have claimed for refund from Yatra. it has been more than * days. still nothing...

Dec 08, 2022 by Ashwin Kumar

Fraudulent travel booking made by Travel Haux Universel Travels (Universel Travels ) ^Closed

Mr. Kapil Gupta from Universel Travels and Mr. Sumit Mukherjee from Travel Haux runs a fake travel company. I got in touch with Kapil Gupta via Travel Triangle. He took the entire booking amount in * installments, said that booking is done but ...

Dec 08, 2022 by Nidhi Agarwal

I want refund from yatra com (Yatra.com) ^Closed

I booked my ticket guest as I don't have time to create an account on yatra. and I mention my email and phone number to yatra for confirmation. I dint any confirmation but they send request for payment on googlepay or gpay as I mention my phone...

Dec 07, 2022 by Nazeef affaf

Refund payment not received (ZestMoney) ^Closed

I had booked ticket from MakeMyTrip using Zestmoney , after few days I cancelled my ticket and MakeMyTrip refunded the amount to my Zestmoney account. It's been more than ** days Zestmoney is not refunding my money....

Dec 07, 2022 by Tushar Tatiya

ESCALATION Booking ID (Deyor Camps) ^Closed

This is to let you know that I booked one of the trekking packages, The Chadar Trek of Deyor company dating back to December **st, ****. Unfortunately, the trek got canceled due to the third wave of Covid-**. It was at that point that I ask...

Dec 07, 2022 by Aditya Sharma

Cancelation of flight Miss guidance (Easemytrip) ^Closed

I have booked Flight from Vietnam to Hyderabad, but it was cancelled and this Ease mytrip didn't inform me about that, however i informed to Easy Mytrip that i got a mail like flight is cancelled, but they checked and confirmed that flight is n...

Dec 06, 2022 by Sagar Kotyada

Flight cancel refund (Yatra Com) ^Closed

I have booked hyderabad to delhi after payment it showing hyderabad to mumbai i am trying get cancel but they refund only *** i have paid **** total i tried immediate after seen the booking details ...

Dec 05, 2022 by Sridhar varma

Refund is not processed (Yatra.com) ^Closed

Through the Yatra.com mobile app, a ticket has been reserved from Chennai to Kodaikanal on November **, ****. The service provider is Vetri Travels. The service provider cancelled the reservation before the scheduled departure time of two hours...

Dec 03, 2022 by Alwin Raja

Refund not credited (Goibibo) ^Closed

Refund not credited for bus ticket booked on November **. After an hour I received an email that the booking failed and the refund will be processed within November ** but still now , I didn't get any such refund....

Nov 29, 2022 by Subalaxman.M.B

Flight Cancelled Convenience fee debited Refund Pending A total loss of time and money (Easemytrip.com) ^Closed

Gofirst Airlines cancelled my flight and generated a refund a few days before the trip, which is disappointing. But the more disappointing part is now the money is stuck with EaseMyTrip, which they are just delaying processing. This cancellatio...

Nov 23, 2022 by Manish Sharma

Refund not being processed after approval for more than a month (Yatra.com) ^Closed

Refund against booking ref no: ************* was approved for more than a month. But the refund was never processed. Every time I reach out to customer care I am told it will take another **-** hours....

Nov 22, 2022 by Sayan Pal

Refund from Yatra com (Yatra) ^Closed

We have booked our flight on **-**-**** which costed us ₹***** due to medical reasons we haven't board our flight and cancelled within a day before. We have contacted to Air Asia for refund and they have initiated the refund to yatra.com and...

Nov 21, 2022 by Atul jangid

Flight ticket pending but money debited (Yatra) ^Closed

I tried booking a ticket with Yatra on **th Nov, money debited but ticket not confirmed. Booking reference *************...

Nov 20, 2022 by Karthik Vasudevan

Amount Debited but Ticket not booked (Yatra) ^Closed

I have booked my flight ticket from yatra and paid **** Rs through Paytm. The amount was debited but yet the booking has not been done....

Nov 20, 2022 by Aditi Sinha

REFUND NOT GIVEN (Yatra) ^Closed

Hi, I booked a round trip to Chennai **th September- **th September ****. I had to cancel the tickets for **th and the airlines themselves canceled the ones on the **th. Now I have been trying to retrieve the refund amounting to a total of ₹*...

Nov 18, 2022 by Sanga Chakraborty

international flight not booked but money deducted (Yatra Com) ^Closed

I booked ticket through yatra money deducted but ticket not booked ...

Nov 18, 2022 by PATEL RAVIKUMAR

Money Deducted and Flight ticket not booked (Yatra.com) ^Closed

I was booking flight ticket to travel from Indore to Bangalore on Yatra.com. However, Money from my credit card got deducted and ticket not booked yet. I have written to company (yatra) about the same, but they are not responding. They have not...

Nov 17, 2022 by Pratik Deshmukh

Not Refunding my money (Easemytrip.com) ^Closed

Due to flight rescheduling by Gofirst airlines, I had to cancel my return flights partially with Easemytrip. The partial refund generated on **/**/**** and processed to my EMT wallet but I never received it. After many calls and email, I realis...

Nov 14, 2022 by Manish Sharma

Still tickets not getting (Happy Easy Go) ^Closed

I booked four tickets from happyeasygo on **th November **** from Bagdogra to Jabalpur. I have not received the ticket yet .. I have called customer care many times mail too but no one cares or respond ...

Nov 12, 2022 by shekhar sarkar

Tickets details not sent and booked (Yatra.com) ^Closed

I was booking my flight tickets on yatra.com. After the procedure was done and payment was made the site refreshed and it was showing nothing but the amount got deducted from my account. ...

Nov 12, 2022 by Saksham