Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Hotel canceled not refund full amount (Gobibo) ^Open

I booked Hotel from Gobibo, confirmation has below. Dear Anand, Thank you for choosing Goibibo. Your booking for Niladri Sea Facing Hotel is confirmed ...

Apr 13, 2022 by Anand Kumar

Money not refunded (Travolook) ^Open

Booking cancelled, but money not refunded...

Apr 07, 2022 by Samrat Dhar

Wrong information by Travel Agent loss of (Footprint Holidayz) ^Open

We have had the worst experience with Footprint Holidayz. Naushad from Footprint Holidayz was the agent on whose assurance we opted for FP & hence Travel Triangle but we lost our *st night and next day as we were left stranded in Male on arriva...

Apr 07, 2022 by Abhishek Sinha

Refund not processed for ticket booking cancelled by travolook (Travolook) ^Open

I had booked my flight from Mumbai to Guwahati on **th Mar **** which was cancelled in ** mins with reason as operational issues ( increase in fare). I was advised the payment will be processed in ** days which has not happened. Later calling t...

Apr 06, 2022 by Nishit Shah

Non refund of cancelled flight and tour (Glocal Holiday Private Limited) ^Open

I booked a tour from Glocal Holidays Pvt Ltd. in the month of March **** and the tour was scheduled in the month of May ****. I paid an amount of Rs.*,**,*** to their HDFC bank account in March ****. Due to second COVID wave the flights got can...

Apr 06, 2022 by Shivkant Choudhary

Voucher cancle but not refund money (Star India Holiday) ^Open

I book *days/*night goa tour pacage .i sent ***** rs via online company but due to covid i cancle voucher but company does not refund my amount...

Apr 04, 2022 by Ravindra vinayak patil

Taking booking and also take money but not provide bus and making fraud (Lakshmi & Manager Holdings Limited.) ^Open

My taking stop was Bahalgarh chowk,End of flyover and my Bus on **:**pm and we came early to the stop while the Bus was they take cut from different highway and making us foll!!! Where my stop is very dangerous because there lot of people ar...

Apr 01, 2022 by Twinkle chandel

Refund not given by travolook (Travolook in) ^Open

My reference number is REF*********. I was booked ticket from Delhi to Mumbai by paying actual payment which show on the website then I get the call from travolook to pay **** more for confirmation so that I cancel the ticket on * Feb ****. At ...

Mar 31, 2022 by Pragnesh Mahendrabhai Raval

Makemytrip Reimbursement issue (Makemytrip india Pvt Ltd) ^Open

I'm writing this mail with regard to a reimbursement issue related to refund from a booking through makemytrip mobile app. I made the booking on March of ****. Since covid broke out around that time, all the bookings were cancelled and the a...

Mar 30, 2022 by Manuel Jones Varghese

Not returning my refund amount of cancelled flights (Happyeasygo) ^Open

Order id : ****************** Its been more than ** days and I am waiting for my refund of canceled flight, which airline gave me confirmation in * days that they already returned the money to happyeasygo but happyeasygo is not returning my mo...

Mar 28, 2022 by Gaurav kumar kalra

Make my trip vs wingin travel advisory pvt Ltd (Wingin travel advisory pvt Ltd) ^Open

I booked a flight for delhi ro oune at **th Feb **** and it's got cancelled between ** mints on the same day i got a call and a lady says the amount will be refunded in ** days it's been ** days and i didn't received my amount yet can anyone *l...

Mar 27, 2022 by Pranav

Pathetic Service from Online Car Rental Service (Savaari.com) ^Open

I was travelling with my wife, senior citizen parents and two kids and had booked a suv cab through savaari for a tour in Agra and The service was worst than i had ever imagined. I had payed advance amount as requested by the company. But, the ...

Mar 26, 2022 by Dr Kashyap Shah

Failure by Agoda to get the refund (Agoda com) ^Open

Agoda Booking ID: ********* Agoda is unable to secure my refund back from the property despite the reservation being cancelled within the free cancellation period . It has been more than a month now that I am waiting for the refund. Agoda te...

Mar 26, 2022 by Girish gargeshwari

Wrong challan complaint (Transport Enforcement Solution) ^Open

Incident happened Today **th March @* PM around The duty traffic police officer scared me to pay *** otherwise he will file wrong challan and I denied and he just raised a challan on no basis please look into this. This kind misuse of positio...

Mar 25, 2022 by Paramjeet Singh

Booking cancelled without intimation by drivezy and refund not issued (Drivezy) ^Open

I booked a rental car from drivezy on **th Feb **** for delivery on **th Feb **** from their Agara centre , Bangalore. On **th Feb ****, my booking was cancelled without any intimation by them. Since then the status of the refund is showing as ...

Mar 25, 2022 by Ayushi Goel

Reversal of Cancellation Fee Charged as 400 for No Service Rendered (Revv) ^Open

Booking Id ******** had Booked Car from Revv for **th March ** amount **** . Some how I had to reschedule to ** th March **. I called them they told me to pay *** again as Modification charges along with new unrealistic fare as **** with no fue...

Mar 22, 2022 by Ashish Raj

Refund from Travel Agency (Travolook) ^Open

Respected Madam/Sir, I booked a flight ticket from Guwahati to Pune on **th March ****, I found a website www.travolook.in while searching for a travel agency on google chrome browser. I booked a ticket, * minutes after booking I missed * call...

Mar 22, 2022 by Manish Geetam Borah

Refund Not Received (Travolook) ^Open

I tried to book a flight ticket from Mumbai to Jammu on Travolook(Journey Date ** march ****). Shortly after making the payment, I received an email that said my booking was in progress and * mins later, I received another email saying that the...

Mar 21, 2022 by Naresh Pawar

Have not got refund for the cancelled hotel booking (Hotel Kashi Viswanath varanasi) ^Open

My booking ID is * *********** Pin Code-**** (booking.com) Kashi Viswanath hotel demanded Rs. **** advance to confirm booking. Due to personal issues i had to cancel my trip and hence i cancelled my hotel booking on **th March ****. When i as...

Mar 20, 2022 by Krityanand Jha

Refund not credited (Travolook) ^Open

TRAVOLOOK CANCEL MY FLIGHT TICKET FROM BHUBANESWAR TO IMPHAL AND DIDN'T REFUND CAN U PLEASE HELP ME ...

Mar 18, 2022 by BIJOY DAHal

Misleading Trip and Hotel Bookings Last Minutes Changes (Thrillophilia Adventure Tours Private Limited) ^Closed

Our trip for North East was confirmed and booked on Nov ** via Thrillophilia for date of travel on Dec-**. Agent "Nakul- **********" confirmed all reservations(specific hotel + cabs) were done. I had specifically asked for hotels based on our c...

Jan 07, 2022 by Preeti Anandan

Partial refund pending for trip cancelled due to lockdown announcement (Makemy Trip) ^Closed

I booked Pune-Kochi return ticket on MAKE MY TRIP after paying **,*** INR on ** Mar ****. I have got only a partial refund of about *,*** INR till now. ...

Jan 06, 2022 by Varun Kuzhikattil

AIR TICKET REFUND (MakeMyTrip India Pvt Ltd ) ^Closed

I BOOKED * FLIGHT TICKET TO USA DURING LOCKDOWN PERIOD APRIL ****, I PAID RS.******/- FROM MY CREDIT CARD. ALL FLIGHTS CANCELLED , STILL THE COMPANY DID NOT PAY MY MONEY, I HAVE ALL THE DOCUMENTS....

Jan 05, 2022 by DAVIS P A

Ticket was not confirmed but amount got deducted (Yatra.com) ^Closed

Hi, This is S.R. Chaithanya Reddy. I tired to book flight ticket from Patna to Hyderabad on **st Dec ****, the ticket was not confirmed but my amount was debited into Yatra account. It has been * days i raised complaint to yatra support team. ...

Jan 03, 2022 by Chaithanya Reddy

Didn t receive refund for flight cancellation (Yatra) ^Closed

I had booked ticket from Ahmedabad to Bangalore, via Go First, planned for *st Jan **** (*:** a.m to **.** a.m) on yatra.com. Unfortunately, after multiple follow ups with yatra, I still didn't receive my refund of INR **** back. The booking ID...

Dec 31, 2021 by Vivek Shah

Cancellation refund (Yatra) ^Closed

I booked train ticket from yatra app. Amount of Rs **** got deducted from amazon pay but no booking details shared. I contacted yatra chat box but no response given....

Dec 30, 2021 by Pavvi Agarwal

Refund (Yatra bus) ^Closed

I booked bus in yatra app. bus canceled by bus operator. but refund not received my ticket details:Your bus booking for **-Dec-**** from Visakhapatnam to Chennai is successful. Your booking reference is *************. Bus PNR: AU**********. Op...

Dec 28, 2021 by Matha madhav

Hotel Manager don t allow us to stay (Agoda) ^Closed

I had booked a hotel from Agoda on **th Dec. "Spot on ***** Hotel Anjana" which was from **st Dec to **th Dec and for which I paid Rs ****. When I entered the hotel first, the hotel manager said that he has not received any online booking and t...

Dec 24, 2021 by Amit Mandal

Refund not processed (Mahindra Holidays & Resorts India Limited) ^Closed

I opted for Club Mahindra blue studio membership on ** Oct **** and made a downpayment of INR *****. I later found out that many important terms and conditions were concealed from me and I requested for cancellation and full refund through ema...

Dec 23, 2021 by Drishan Sengupta

MMT Premium Honeymoon Package not honored (Makemytrip india Pvt Ltd) ^Closed

Dear team, I have an issue with my honeymoon package due to which I am being embarrassed now by friends and family. I have been chasing MakeMyTrip customer support from August **** for a resolution on my Honeymoon Package Booking ID NL*...

Dec 19, 2021 by Ashish Goyal

Money deducted twice from zestmoney (Yatra) ^Closed

When I was completing my payment in Yatra booking flight ticket after the payment my zestmoney account shows twice money is deducted from my account for one ticket I’ve been sending mails to Yatra support but didn’t receive proper response ...

Dec 18, 2021 by Yelleesha

Refund for Cancellation (Yatra.com) ^Closed

I have booked a flight from Yatra and I couldn't travel, hence got the booking cancelled from Airline Side. Airline confirmed that the refund has been processed from their side but Yatra still have not processed my refund....

Dec 17, 2021 by Jineesh M

Refund (Yatra bus) ^Closed

I booked a bus from vizag to Chennai in yatra app.but bus canceled by bus operator.but money not refunded. yatra service not lifing my call. ticket details: Your bus booking for Dec **, **** from Visakhapatnam to Chennai is successful. You...

Dec 12, 2021 by Matha madhav

Refund not credited (Easemytrip) ^Closed

PNR: ********** PNR *: ********** Received refund of only * pnr (cancelled tkt)....

Dec 11, 2021 by Zubair Ahmad Dar

RE YA Bus Booking Query Sales Enquiry Complaint 3 (Yatra bus) ^Closed

Hi, With reference to above bus booking query no. I already raised concern related with bus booking dates */**/** Mumbai to Solapur. Operator told we don't got any booking for above route from yatra side for me They refused my booking so, I...

Dec 10, 2021 by DHANAJI BHOPATE

NO refund from Yatra or Airindia (Air India Yatra) ^Closed

I bought a ticket which is completely refundable. However, Neither Air India nor Yatra is acting in a way which is fair. They are'nt giving me my refund rather harassing me...

Dec 09, 2021 by Hitaishita Virmani

COURSE NOT DISCONTINUED EVEN AFTER SO MANY AND CALLS (Byju jee) ^Closed

My Son Deepanshu Have Started Taking Coaching From Aakash Institute Dehradun Rajpur Road Branch On ** JULY **** .But He Decided To Discontinue From The Course Just After ** Days Due To Medical Issue(Injury In The Eye) And We Have Sent An Email ...

Dec 07, 2021 by Pardeep Kumar

I havent received my Refund amount (Yatra.com) ^Closed

I had booked a Flight through Yatra.com from Blore to Kochi which was an Air Asia Flight. However, Air Asia Cancelled the flight due to Operational reasons and refunded the amount to my Travel Agent ie Yatra.com on **-Dec-****. It has now been ...

Dec 06, 2021 by Rohith R B

Bus booking (Yatra.com) ^Closed

I have completed booking via yatra.com from delhi to manali on * December **** and bus operator stated that he haven't received any booking from yarta.com bus operator denied any booking ...

Dec 02, 2021 by Sumit Choudhary

Pathetic journey with RedBus (Redbus app) ^Closed

This is regarding my pathetic journey last night with RedBus , let me share you in detail hell experience and I would say it was none less than Journey to Hell. I am very much exhausted due to this and got even sick today. Much much Bad Experi...

Dec 02, 2021 by Paramjeet Singh