How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- email@example.com
Happy Easy Go- firstname.lastname@example.org
Clear Trip- email@example.com
Travel guru- firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Booked hotel through oyo at price rs*** including rs*** paid online,when reached hotel they denied payment through oyo and took payment of **** for the room and stated that it includes tax and all and they will give the bill also,but during che...
Sep 13, 2021 by Atul kumar singh
The flight was booked for surat to bangalore for * th may. The company travolook cancelled the ticket after payment and said the amount will be refunded. It has been * months the money has not been refunded....
Sep 12, 2021 by Samarth Mehta
Cleartrip is not refunding credit shell for Trip ID:************. However Spicejet has refunded to them on ** April ****. pls see attched screenshots SpiceJet has refuned Rs. *****/- amd Rs.*****/- Cleartrip has refunded only Rs. ***** and n...
Sep 11, 2021 by Saurabh Srivastava
I had book one air ticket from Leh to Mumbai on **th of July **** Date of travel was-*rd of Aug **** They had canceled my tickets and told me that they will refund my amount within *-* days and now every time when I call their executive the...
Sep 10, 2021 by Mayank Chandalia
I booked a flight from travolook. It was roundtrip . I got a call from lady saying due to some error the booking could not be done and I will get back my refund. I am attaching all evidences over here. They are scammers. They said i will g...
Sep 08, 2021 by Shivani Kanade
Subject: non refund of Rs ****(Ref ********** )by Travolook of flight booking Bangalore to Jaipur I undersigned booked a Air flight through Travolook (organisation to book flights for various Airlines) by GOAIR on **th July ** for Bangalore to...
Sep 08, 2021 by Dr.Nandlal Girdharilal Agarwal
I have paid to agency on March **** for going to saudi Arabia...He has postponed my travel telling some reasons...After keep calling & asking him why it takes too much time he said that we need ***** more& I paid that amount also...After * mont...
Sep 08, 2021 by Niroshan
The hotel I purchased on Agoda website was Magnus Square Business Hotel - Double Deluxe room. On their website, it clearly stated that the hotel has a "Shower and Bathtub", but the entire hotel did not have any rooms with a bathtub. This is cle...
Sep 06, 2021 by Natasha Chaudhary
I had booked an Air Asia flight from HEG ( Happy easy Go) on *rd July. The flight was for **th July. I paid **** for this booking. On the same day, Air Asia cancelled my booking with full refund. Now according to HEG policy they deduct *** rs. ...
Sep 05, 2021 by Gaurav Mukherjee
Hi Team, I Booked my flight from LKO-BLR around * month ago. After successful transaction, Received immediate notification and call mentioning that due to operational issues, This booking is cancelled and you will get your refund in * Weeks ...
Sep 05, 2021 by Vikarant Kumar
I have booked a flight ticket on **-**-**** at *pm for bengaluru to chennai through travolook but it was not confirmed then got an email from them as ticket confirmation is under process and after * minutes got another as flight ticket is cance...
Sep 05, 2021 by Arshad Subhani
My flight to Sri Lanka was cancelled by the airline in November **** after which I applied for a refund at Trip.com. It's been over ** months now and I am yet to receive a refund. I had booked same airline through a different OTA for return fro...
Sep 04, 2021 by Rachita Saxena
I have taken Club Mahindra membership and during the membership registration, the employee from sales team told me that i can cancel the membership if i am not satisfied with the complimentary stay that they provide. I went for the complimen...
Sep 03, 2021 by VINEETH V M
I was in a mall with my then friend, and was unmarried. I was pressured to listen to rangers club policy and members for just * min. After long denial they just asked for * min and started talking about benefits and made false promises in loud ...
Sep 03, 2021 by Amrita Tripathi
I hire one cab from Habibganj Bhopal to Indore and trip start time and date of my cab was *:** pm on **.**.****, i paid an amount of Rs *** as pre payment , Make My trip was supposed to share the cab and drivers details half an before the trip...
Sep 02, 2021 by Charanjeet Singh
I had booked a flight ticket to Kuala Lumpur (Booking ID TUAVR*RMQ) on Malindo air through GoIbibo for **st March ****. This flight was cancelled due to pandemic and I was informed that they will be providing a travel voucher similar to the boo...
Aug 30, 2021 by Ravikumar Balan
The amount for an international trip schedules for March **** was not refunded...
Aug 29, 2021 by Anirudh Menon
MAINE MAHINDRA CLUB KI MEMBERSHIP *FEB KO LI AUR HAMAIN MR. VAIBHAV AND MR. BHARAT JI NE BTAYA KI APKO JAB V FUNCTION KRNE HOGA MUJHE INFORM KAR DIJIEGA MERE WAHA **TH FEB KO ANIVERSARY THA MERE PARENTS JISKE LIYE MAINE INSE BAAT KI KUX DIN PHL...
Aug 24, 2021 by VISHAL NIGAM
I got quarantine travel package from Chennai to Saudi through Qatar. As per the package they should provide ** days stay in * star hotel but the hotel provided by them is * star and the food is not good. ...
Aug 21, 2021 by Palani Arudra
Dear sir /Madam I have booked a flight ticket for my younger brother OMKAR DASH in indigo through Travolook.in on **th July **** for **st July **** from BBSR to Bangalore in Economy class & I have received a ticket without any PNR number wit...
Aug 21, 2021 by Jyotiranjan Swain
On tennride I booked a cab and payed advance of *** for booking confirmation. The owner Bhuvanesh even sent me car number and driver's number as confirmation, next thing in the morning driver number switch off and the Owner bhuvanesh doesn't l...
Apr 29, 2021 by Anurag gajula
Airline cancelled ticket booked by me for which they agreed to pay an amount of **** inr. The flight was booked through easemytrip and they only refunded me **** inr. After repeated calls and emails to them they are still not refunding the rem...
Apr 26, 2021 by Rajeev Kumar
Dear Sir, I booked upgraded holiday package to goa for * nights after consultation with MMT and cancelled Andaman package of * nights at condition that i will get full refund. MMT initiated refund * months back but didn't refunded me till now....
Apr 25, 2021 by Vaibhav verma
I tried to book a bus ticket from yatra.com but due to some technical issue my amount got deducted but the ticket was not booked and i am unable to reach the customer care of yatra please help me to resolve this issue...
Apr 23, 2021 by Moazzam anwer
My bus Departure time is Today At **:**PM from Ahmedabad to Junagadh. My bus was cancelled by the operator and .I have requested for refund through email. However, I haven't received any response yet and also Refund Amount.Still There is no re...
Apr 21, 2021 by Milan Gondaliya
Hi, I had booked a flight for my father and grandmother for the *th of May from IXE-BOM it was a refundable ticket that I booked clearly it was mentioned as refundable cancellation fee will be Rs.***.Due to the ongoing covid situation and ca...
Apr 17, 2021 by Krish Sharad Shetty
Flight booking made on ** Dec****. The booking got cancelled from agency side quoting change of flight charges. Assured refund within ** says. amount Not refunded till date....
Apr 09, 2021 by Rai
I booked flight ticket by travolook, my money was cut but ticket not booked, I got a call from travolook that we will refund your money, but I did not get it . Reference no. Is REF*********...
Apr 08, 2021 by Ankur Manav
I have been tried to book. My ticket on ixigo irctc by the process I have paid money to ixigo but the money doesn't sent to irctc and tickets have not booked.Even the money is not refunded to me...
Apr 08, 2021 by Rajkumar
I had an Airasia flight on **th of May ,**** from Pune to Kolkata which got cancelled due to covid. PNR -D*U*JJ. Booking agent- Happyeasygo Order ID ****************** I raised a refund request on **th September but has not got the refund y...
Apr 08, 2021 by Aditya
Regarding Travolook booking reference number :REF********* Dear Sir/Madam, This is to inform you that my return flight has been cancelled by Indigo ( from Bhubaneswar to Jaipur) in the month of january **** & I have not received my booking am...
Apr 06, 2021 by Durga Madhab Mishra
I booked my flight ticket on * Dec ****, and they cancelled my ticket and told me the amount will be refunded in **working day but still i am waiting for my refund and now they did not responded properly....
Apr 05, 2021 by Vivek Singh
I booked my ticket to dubai through MMT and My Flydubai flight was cancelled on *th feb **** and the Flydubai has refunded my amount to MMT on the same day itself(*feb**). However, there is no mode i can contact MMT and through customer care nu...
Apr 02, 2021 by Dilip Naidu
I booked a resort (The royalle assagao Resort Goa) through the site agoda.com on ** st March **** . I selected book now pay later option . The amount was deducted from the account and not recieved any confirmation mail for it....
Apr 01, 2021 by Vishnu Prasad K V
I have booked a flight ticket on ** th March ****. Reference number REF********* Within few minutes I got call that airline has raised the price . And my ticket is cancelled . And they will refund my amount . After several follow ups they are...
Apr 01, 2021 by Neha mishra
Below are my flight details that I was about to travel in last July. Those got cancelled by Air India and they said they have given FULL REFUND. Stil ease my trip is not giving me back my full money. EMT Tickets : EMT******** EMT******** E...
Mar 31, 2021 by Sanket Shah
Note: I have all the conversation details with me (both via telephonic and email) Issue: Few days back, I wanted to reschedule my airindia ticket (E-ticket Number: *************) which I had booked via Ease My Trip during lockdown time (Book...
Mar 31, 2021 by Geetanjali
In my ola app the fair details showed Rs *** but in drivers app it showed Rs *** so I had to pay *** to him.I don't know who fault it was ola or it's fine drivers...
Mar 31, 2021 by Vinoth
I have booked a flight from Bangalore to Kolkata. The ticket sent by Happyeasygo had a checklist mentioned but without covid test mandatory mentioned. Due to this we were not allowed to onboard the flight. Had requested refund for same but was ...
Mar 31, 2021 by Rashi Kejriwal
Hello, I would like to complain about Yatra.com as they have not initiated my refund for cancelled flight for Jan ****. On top of it yatra do not provide timely and appropriate response instead it provides fake and misleading statement of i...
Mar 29, 2021 by Prerna Bharti
How to file a complaint against Company?