Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.

Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:

Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slipor delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked No Refund Booking canceled Customer care not responding Bad hotel booked Misbehavior by staff Fraudulent Booking agents Fake Club membership sold Train canceled without knowledge Booking dates changed Room was not clean Cab did not arrive on time Cab driver canceled the trip

Complaints

«1 2 3 4 5 6 ...66 »

Tejaswini on Dec 16, 2023

Yatra Com – Ticket was not confirmed but money got deductedClosed

I tried booking flight from bombay to hyderbad on **/**/**** at ** hours(**am) in the night throught yatra com. Money got deducted but book confirmation was not there. Yatra.com gave booking reference number but ti...

Prakash Ranjan Sahoo on Dec 12, 2023

Indigo – not getting 100 refund Closed

Not getting *** percent refund money from indigo airlines even I cancelled my flight within ** hours.

Xitij Kothi on Dec 10, 2023

Yatra.com – Loss to customer due to yatra system issueClosed

Yatra does not provide any way to contact their customer care. Numbers are hidden and extremely obscure. I wanted to upgrade my tickets and I wasnt able to upgrade using yatra platform. I called them and asked to up...

Sahil on Dec 8, 2023

Yatra.com – Refund for bus ticketClosed

I booked * tickets for Volvo bus ( agency : Ankush Travels) from Chandigarh to Katra Vaishno Devi for **/**/**** from yatra.com. The reference number of orders are as follows :- ************* : * tickets *...

Surabhi on Dec 8, 2023

Easemytrip – Complaint Regarding Deceptive Practices and Refund DenialClosed

I hope this communication finds you well. I am writing to formally file a complaint against EaseMyTrip for deceptive practices and the denial of a refund on a flight booking made through their platform. Complaint...

Lokesh singh on Dec 7, 2023

Yatra.com – Flight Cancellation amount not getClosed

I have booked a flight from yatra.com on **.**.****. Indigo flight PNR No. F**NGX. I cancelled the flight and indigo intiated the refund to yatra.com on **.**.****. But untill now yatra.com did not intiate my refu...

Asutosh Sahoo on Nov 27, 2023

Make My Trip Pvt Ltd – Refund Not provided MMT not fulfilling itineraryClosed

I made my booking for the trip on **th Nov **** from Makemytrip. I got a call (**th November **** around *.** Pm) that Lachen and Lachung which are there in my itinerary are closed. They informed this after ** days ...

Aswin PR on Nov 25, 2023

Yatra Com – Money deducted from yatra com but ticket not booked Closed

I have booked a ticket from kaliyakvilai to coimbatore on **th November **** but I haven't received any message regarding the booking and I also paid the amount, and money is deducted please help me to get refund

Farhan Shaikh on Nov 24, 2023

Yatra.com – Services not provided and refund not issuedClosed

I booked a holiday package from yatra.com from the website. Website stated the price of the package ****. I booked the package and later on Yatra.com employees said that it was website pricing error and they will no...

Dipta Roy on Nov 22, 2023

Ease my trip – Refund not credited after 1 5 monthsClosed

Dear Team I have booked ticket on ** September **** amounting ***** from Bhopal to Agartala but on *th October I book refund but till date no refund amount credited to my account…

Sharon Shinolini Vethamuthu on Nov 22, 2023

Yatra.com – Money debited but ticket not bookedClosed

had booked a flight from Chennai to London (British Airways) with the date of journey on ** Dec ****. The booking was done on ** November ****. An amount of Rs. ***** has been debited for the same from my account. ...

Suranjan Sinharoy on Nov 20, 2023

Easemytrip – No Refund against a failed flight booking on EaseMyTripClosed

Tried booking a flight, Pune-Kolkata, on Sept *, **** through UPI on EaseMyTrip (EMT). The booking failed ut the amount git debited from my HDFC Bank A/C. It's now ** calendar days that I am communicating unsuccessf...

Tashi Lama on Nov 12, 2023

Easemytrip – Refund Not Received for Cancelled Bus TripClosed

Subject: Refund Not Received for Cancelled Bus Trip Dear EasyMyTrip Support, I am writing to express my concern regarding a refund that I have not yet received. On **th October ****, I was informed that my sch...

Gaurav Dixit on Nov 2, 2023

easemy trip – Refund not processed by EaseMyTrip From so LongClosed

I booked train tickets using ease my trip using booking ids: EMT********* & EMT*********, Later i cancelled these train bookings and a refund of **** & **** respectively was expected, Easemytrip says refund is alrea...

Digvijay Rajendra Jagtap on Nov 1, 2023

easemy trip – Refund not delivered Closed

I have booked flight from pune to Jaipur on **Sept ****. The flight is cancelled due to operational reason from spicejet. Spicejet refunds all money to easemytrip on ** September but easemytrip do not refund my mone...

Amit Kumra on Oct 30, 2023

easemy trip – Incorrect Hotel voucher issuedClosed

Did hotel booking with dinner and breakfast plan...but in the hotel reservation voucher issued only breakfast specified and not dinner

Shubha. S on Oct 25, 2023

Easemytrip.com – Refund no received on bus operator cancelling the budClosed

As the bus operator cancelled my return trip from Goa to Bangalore on *rd October, refund was initiated from easemytrip.com. I received email form easemytrip as refund processed. I have been following up from easemy...

Shubha. S on Oct 23, 2023

Easemytrip.com – Refund not received from easemytrip Closed

Hi Team, As the bus operator cancelled my return trip from Goa to Bangalore on *rd October, refund was initiated from easemytrip.com. I received email form easemytrip as refund processed. I have been following up...

Rahul Singh on Oct 21, 2023

Easemytrip – Unauthorised cancellation charges on Easemytrip flight booking cancelled by AirlineClosed

I had booked Spice Jet flight SG **** for * people from Pune-Kochi for *nd November, ****. Pnr No. - PEP*MT on Easemytrip.com The flight was cancelled by airline on **th Oct, ****. I called SpiceJet to arrange a ...

Gagan Jakhotiya on Oct 17, 2023

Easemytrip – Gift Card Not Working Refund Delayed by 6 weeksClosed

Bought Gift Card worth Rs. **** from Hubble Money at a certain discount. The Cards didn't work while booking the flight and kept failing after repeated attempts. Finally asked the company to refund my money to which...

Resolved

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