Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation,due to its immense population, is one of the most widely used in the world. For travelling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used travelling apps in the India. Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same. The most commonly used travelling agencies in India include MakeMyTrip, Cleartrip, Yatra, Goibibo, Thomas Cook, Cox and Kings etc. Apart from these big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc. One should only book their hotels/flights via trustworthy sites as mentioned above to avoid getting duped. However, sometimes even these reputed travel companies commit an error. So how to complaint against these travel agencies? Firstly all these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
redBus Customer Care Number - 1860 121 2102

Moreover, you can write an email explaining the entire incident, if they do not respond then you can approach the consumer forum. Now switching our attention to Ola and Uber. The most common types of complaints regarding them include overbilling issues and not returning the left item in the car. The customer care number of Ola is 09 884 2437 whereas customer care number of Uber is 1300 091 272. Moreover, if this dosen’t help then you can approach the consumer forum. We at Voxya help prepare the case documents for approaching consumer forum. We generally receive about 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Refund Denied (Make My Trip) ^Open

Booked a pilgrimage for my senior citizen parents (aged ** & **) from Dehli to Shirdi & back, for the *th & *th of May. Flights cancelled on account of COVID. From promise of a refund they are now giving a credit shell of a year. This is on no ...

Jul 02, 2020 by Vikram Verma

Flight Cancellation Charges (Goibibo) ^Open

Have booked flight ticket on Goibibo dated *th june ****( PNR NO : D*UJGP), flight got cancelled by airline. I have applied the refund from airline and airline has given the same to Goibibo. Now Goibibo deducted the unnecessary amount and given...

Jul 02, 2020 by PARTH PATEL

Not refunding my money (Happyeasygo) ^Open

I booked a flight to happyeasygo in the month of February **** and I canceled my flight ** March **** and applied for refund.I have been trying to contact them since March but they are not providing any refund or proper response against my flig...

Jul 02, 2020 by Tanuj Modi

Refund Not Provided (Ixigo) ^Open

It has been over * weeks since i have cancelled my flight ticket with the ixigo site and they have not provided me with any kind of refund. I have tried contacting them several times but they always reply to wait...

Jul 02, 2020 by Kunwar Vikrant

Money debucated bt ticket not Confirm (Ixigo axis) ^Open

Transection done by ixigo flight but ticket not confirm ...

Jul 02, 2020 by Anil sharma

Flight cancelled but refund is not yet initiated (Flipkart travel) ^Open

I booked ticket through flipkart travel but flight is cancelled by airline on *th June **** but refund is not yet initiated. PNR no. - M**Z*Y...

Jul 02, 2020 by Akhil sharma

Refund not processed (Goibibo) ^Open

I requested to cancel my flight to Zurich of **st May on **th May but still didn’t receive the refund. The app shows status as reschedule available however I have canceled the booking and have the mail also....

Jul 01, 2020 by Harsh Maheshwari

Refund of flight cancelled due to COVID 19 (ixigo app) ^Open

I booked a flight during the lockdown period of **th April but due to lockdown extension flights were cancelled and according to govt. policy the refund should be made for bookings between March ** - May *rd. Now airlines have issued my refund ...

Jul 01, 2020 by PRANOV PUNIA

Refund not initiated even after 9 months (Safe My Tour) ^Open

The travel agency is the worst on can trust for there safe travel. We had a booking of helicopters for kedarnath in the month of September last year and had to stay there a night extra because of their non functional helicopters. When asked for...

Jul 01, 2020 by Pratikshya Singh Paichha

FLIGHT CANNCEELED BY AIRLINE YATRA NOT PROVIDING FULL REFUND (Yatra.com) ^Open

I booked etihad flight from yatra.com on **-april-****. The flight is cancelled by Airline itself. Neither the Etihad or Yatra provingd full Refund....

Jul 01, 2020 by MONIKA SONI

GSRTC tickets booking cancelation purpose (GSRTC Gujarat state Road Transport Corporation ) ^Open

Kindly note that I have update complain in national halp and complain no is "*******".I have * tickets book from gsrtc.in site but now I don't traveling require and I contect to gsrtc Coustmor care he says me tickets can not cancle, you update ...

Jul 01, 2020 by Arjun dineshbhai malaviya

Refund not given its more than 90 days already (Cleartrip) ^Open

I have booked flyt on march **rd to portblair, flight was cancelled by the airline only, the airline refunded the ticket to cleartrip by march end only but still cleartrip didnt refund my amount, they send the same message that my amount will b...

Jul 01, 2020 by Suchampa bagchi

Full refund not processed (Yatra) ^Open

I have cancelled my international flight ticket booked through yatra.com on *nd April, **** due to covid-** crisis which lead to the cancellation of all the flights to and fro from India. As per the airlines guidelines displayed by yatra, I am...

Jun 30, 2020 by Venkatesh Mondi

Refund (Goibibio) ^Open

Dear Team, This is Packiyaraj from Bangalore and i've planned my vacation on April **th to **th.Using Goibibo booked my flights.Due to Covid ** crisis all flights has been cancelled.Airline has refunded my amount after complaint with Airsewa a...

Jun 30, 2020 by Packiyaraj

Havnt get my refund (Makemy Trip) ^Open

I have booked my fight from makemytrip on * june **** from lko to chandigarh but flight did not operate n cancelled directly with the airline my booking I'd is nf**************. I tried calling mmt customer care agent but they did not answer an...

Jun 30, 2020 by Pappu prasad

Refund not yet given (Happyeasygo) ^Open

I had made a flight booking from HappyEasyGo site on March **** for a TRV-DEL/DEL-TRV sector with Airindia. But then I cancelled it from Airindia counters well in advance of the flight date due to some personal reasons. I didn't get the refund...

Jun 30, 2020 by Manikantan

REFUND OF AIRFLIGHT NOT CAME TO MY ACCOUNT (Makemytrip india Pvt Ltd) ^Open

I HAVE BOOKED FLIGHT TICKET OF DAD & MOM **TH MAR **- DELHI TO AHMEDABAD **TH MAR **- AHMEDABAD TO DELHI **TH MAR GO AIR FLIGHT NOT OPERATED DUE TO COVID SO I HAVE CANCELLED THE FLIGHTS REFUND AMOUNT CREDITED IN MAKE MY TRIP ACCOUNT BUT NO...

Jun 30, 2020 by DEEPAK PANJWANI

Didn t receive flight refund (Make my trip) ^Open

Order # NF************** , flight date was during the lockdown ( ** April ****) so it was cancelled . But the details of flight is shown under completed trips not under cancelled trip . I have contacted both AIRASIA as well as MakeMyTrip for mo...

Jun 29, 2020 by Ankit Singh

REFUND NIT PROCESS (Travkart) ^Open

I have booked this said trip to Andaman scheduled on **.**.** from Travkart.com. Due to outbreak of COVID-**, the trip got cancelled. I have claimed for refund on **.**.**. It was informed that refund will be initiated after **.**.** and withi...

Jun 29, 2020 by ANSH AGARWAL

Refund pending from last 4 months (Happyeasygo.com) ^Open

I had cancelled my air ticket with airlines in march. They had initiated the full refund which will go to vendor and then vendor further had to push the refund. Vendor i.e. happyeasygo gave me ** days for which i waited patiently but still no...

Jun 29, 2020 by Keshav rastogi

Refund not received for the bus ticket (Goibibo) ^Closed

I have booked a bus ticket from chennai to nagercoil on may * ****. Then I got a message from goibibo stating that your bus ticket has been cancelled due to covid **. But even after a month goibibo is blocking my money and refusing to refund. T...

Jun 03, 2020 by Bindhu M

Refund (Yatra Com) ^Closed

I have booked flight tickets on ** Jan **** (Travel date is ** March ****) with my family Delhi to Patna due to corona they are not able to travel however flight company cancelled the tickets, as per govt statement flight company have to refun...

Jun 03, 2020 by Paramdeep Singh

Overcharged till now refund is not credited to my account (Oyo Nagpur Hotel 066) ^Closed

*. I had booked in OYO***, Nagpur from **th of March **** to **th of March **** vide booking number WADO****. At booking I got a message that **% payment is only mandatory at the time of check in. But I was forced to pay full amount at check in...

Jun 03, 2020 by Sebastian Philip

Refund not issued correctly (Make my trip) ^Closed

Hi, I have booked my flight from Blr-Vtz for **th April on MakeMyTrip for ₹****. Later on due to Covid-** I rescheduled it to **nd March by paying ₹****. Unfortunately the airlines has to cancel the flight due to Janta Curfew. I spoke to In...

Jun 01, 2020 by Surendra Babu Balivada

Paid for a service which was already included in itinerary (Paul Merchants Ltd) ^Closed

My itinerary already included access to ferrari world and Warner Bros in Abu dhabi. However, there i was denied the entry and i paid the entry fee separately to have access to those parks. On following up with the Paul Merchants Ltd (Travel Age...

May 31, 2020 by Umesh Bhanushali

Money not refunded for Cancelled Flight (Yatra) ^Closed

I booked an air india flight scheduled for *th June, ****, on ** May'** , with Booking Ref No. ************* , and PNR JLRTT. But even after deducting the money, my travel status showed unconfirmed, and I did not receive any ticket. So I tried...

May 31, 2020 by Sameek Kundu

Money deducted but booking not confirmed (Yatra.com) ^Closed

Hello, I made a booking through Yatra.com on Mar **’ **** my account was debited but booking not confirmed. I again booked it and money debited. I thought the unsuccessful booking refund will be credit back in * days as per the policy for ...

May 31, 2020 by Marut Sharma

Refund not initiated by goibibo (Goibibo) ^Closed

Dear Team, My train ticket has already been cancelled from IRCTC on May **, **** with confirmation that amount will get credited to my account with in *-* working days but till date i have not received any confirmatiom from goibibo my refund...

May 30, 2020 by Shivam tiwari

Refund of Money from GOIBIBO wrt PNR KKRJGD (Goibibo) ^Closed

I had booked one Indigo air tickets with the website GOIBIBO from Allahabad to Mumbai with date of Journey – **.**.**** & Mob: **********. Subsequently I received a SMS / Mail that above ticket has been cancelled due to COVID ** on account of...

May 29, 2020 by Sandeep Gupta

Refund not received (Yatra.com) ^Closed

I had booked a flight for **th April from bangalore to kolkata and airlines cancelled the flight due to COVID-**. Booking ID -************* PNR- S*J**G The same was under cancellation protection policy from yatra. In their app, they hav...

May 29, 2020 by Asmita maity

Credit Shell amount not available for further booking (Yatra Com) ^Closed

Booked flight tickets from Jaipur to Bangalore against PNR number: ZNB*YA, which got cancelled on **st March by airline due to nationwide lock down. Airline had refunded the money to Yatra.com and I could see the credit shell amount on the Mana...

May 29, 2020 by Amit Maheshwari

Refund not received (Yatra) ^Closed

On ** April I cancel my flight booking and I was informed by Yatra by ** days refund will be into my bank Account but still I didn’t get my refund whereas Indigo has confirmed long time back they have given refund to Yatra for cancellation. ...

May 28, 2020 by Subhojit biswas

MakeMyTrip not refunded amount of my cancelled ticket (Make My Trip) ^Closed

I am SAUMYARANJAN SARANGI . My train tickets got cancelled by IRCTC on **may,**** and as per communication received from Irctc that they will refunded my ticket amount already to make my trip on May **th . But make my trip not refunded money o...

May 26, 2020 by SAUMYARANJAN SARANGI

Refund not credited i my account (Goibibio) ^Closed

I have booked ticket from Baroda to lucknow on ** March and my booking is not confirm and my amount was deducted and even i have not cancelled my booking and yet goibibo is not replying and giving my amount . so please refund my amount **** ...

May 24, 2020 by pooja

Didn t refund in my account (Ebix travel Pvt Ltd) ^Closed

My PNR zi*uyx booking I'd PRL**BA*VJK Sir maine airline ki is agency se **/**/** ko **/**/** ki ticket book kiya tha but flight cancel ho gaya covid-** ki wajah se aur airline ne **/**/** ko refund kr diya Ebix travel Ko lekin yeh log refund n...

May 23, 2020 by Naresh pal

Payment made but booking is not confirmed from ease my trip (Easemytrip.com) ^Closed

I have made a booking today for my travel from Bangalore to Patna on **th June. The amount has been deducted but the booking id and the details has not been generated till now. Please look into this urgently else refund my to my account. ...

May 22, 2020 by Ravi Kumar

Naresh pal (Ebix Travel Private Limited ) ^Closed

My PNR ZI*UYX.booking id PRL*B*A*VJK .aap log hame befkoof bana kar rkha h SBI bank bola koi refund nhi aaya hai.aap log jaisa fraud agency nhi dekhi. Itna time nhi lagta h refund krne me jitna aap log laga rhe ho...........**/**/** se account ...

May 22, 2020 by Naresh pal

Flight cancelled but amount is not refunded (Yatra) ^Closed

Hello, I have booked a flight from Bangalore to Patna for **th April **** in spicejet airlines from Yatra.com. Flight got cancelled due to covid**. As per spicejet they have refunded the full amount to yatra on **th may ****. I have emailed a...

May 22, 2020 by Manash Kumar ghosh

Refund not received (Easemytrip.com) ^Closed

I booked my ticket on * march **** from goa to surat For * April **** in spicejet by EaseMyTrip.com. Due covid-** pandamic lock down was started from ** march. So i cancelled ticket on *st april ****. I purchased free cancellation insurance opt...

May 20, 2020 by Chetan Lad

Flight Cancellation Refund (Easemytrip.com) ^Closed

I cancelled my * flight tickets booked on easemytrip.com for flights scheduled in March. Even though the airlines have refunded back the amount to EaseMyTrip (as mentioned in an e-mail by the airlines), neither EaseMyTrip has refunded back the ...

May 18, 2020 by Sudeep Sukla