Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Jet airways refund thru make my trip (Make My Trip Pvt Ltd) ^Open

I have been trying to reach Make my trip but the call does not go thru after i put my identification of phone no and booking id with the basis of our last conversation, that jet airways would revive and then the refund will be worked out...

May 04, 2022 by Bradley D. Fernandes

Bus ticket cancellation (Goibbo) ^Open

I have booked bus tickets from GOIBIBO app and due to some emergency i ave to cancel the tickets. GOIBIBO is saying that the operator is not allowing for any refund. When i booked the ticekt there was no such policy bu all of the suddeen once t...

Apr 30, 2022 by Naresh Paleti

Flight Booking Cancelled After Money was already Debited (Travolook) ^Open

My flight booking for the reference ID: REF*********, was cancelled from your end for some reason even after my money was already debited from my account. As I'm checking on quora and other sites this is happening with many people who are book...

Apr 29, 2022 by Yukta Gupta

Refund Not Recieved (travolook in) ^Open

Even after multiple attempts of contacting with customer care there is no resolution. I booked a flight on **th Feb **** I am still waiting for the refund....

Apr 29, 2022 by veshali pathak

Bogus tour packages asking extra charges and not responding properly do not have support team (irmaos crown services pvt ltd thane) ^Open

Irmaos Crown Services Pvt Ltd a fraud travelling agency in thane, worst tour agency ever First they randomly call you and told there is a free gift and your name is got from the online lucky draw and then they invite you to the lawish hotel an...

Apr 26, 2022 by Akshay Rameshwar Bhagawe

Travolook is defrauding customers by earning interest on their money (Travolook) ^Open

Never ever book ticket from travolook as it is fraud site which shows false cheap price for fllights with discount rate to lure and attract customers towards it and once payment is made you will surely get next page showing your ticket is not ...

Apr 23, 2022 by Harish anand

Promised services are not provided (Club High Sky OPC Pvt Ltd) ^Open

Dear sir, I have visited Manali as per our scheduled holiday trip and one person contact to me at Mall Road Manali and he is give us a sealed envelope to open for a surprise gift on anniversary of club high sky accordingly we open and he told y...

Apr 22, 2022 by Manoj Kushwaha

Not giving refund against my booking and no customer support cheated my money (Redbus) ^Open

Dear Sir/Madam, I have booked bus ticket for travelling from salem to Karaikudi (Kurunchi Travels Bangalore to Rameshwaram route) by Redbus ticket booking application for travelling on ** April **** ** PM.They collected Rs.**** towards the t...

Apr 21, 2022 by Venkatesh Duraisamy

Package not delivered (Agoda) ^Open

Room i have booked : Two bedroom pool villa Room they reserved : family duplex suite Price difference : ***** INR THIS IS DISGUSTING ...

Apr 21, 2022 by Harshil Ramani

Travel agency fraud (International Tour Travels Private Limited) ^Open

The International Tours Travels Private Limited agency reached out to us over whatsapp for a trip from Guwahati to Tawang between *th to **th May. Post discussions they shared a detailed itinerary and also costing, which was very competitive. S...

Apr 20, 2022 by Haripriya

Not cleared the payment (UBER) ^Open

I booked a uber ride in kolkata. Even after paying the driver with Google pay, the payment is still showing outstanding. ...

Apr 20, 2022 by Saket Satyam

Travel (Travolook) ^Open

I have booked a ticket on ** th March **** from hydrabad to darbhanga with booking reference no REF*********. Payment successfull from bank end side, after half an hour I recieve a mail that booking has been Cancelled due to fare expiration and...

Apr 20, 2022 by Binde Yadav

Denying refund (Visas Avenue Private Limited) ^Open

We hired Visas Avenue Pvt Ltd for study visa case. We paid full amount of Rs***** for their services; however, due to their unprofessional behaviour and lack of proper communication we decided not to proceed with them. We haven't taken any serv...

Apr 19, 2022 by Chandan Singh

Flight ticket cancelled but refund not given (Travolook) ^Open

Dear sir/madam, At I** feb **** I book my flight ticket from travolook site but ticket is cancelled by travolook due to flight charge high and they send me a mail for cancellation ticket and they also conform amount will be return in same acco...

Apr 18, 2022 by Man Singh

Refund Issue (TRAVO LOOK TRAVEL AGENCY) ^Open

I Lalit Singh booked a flight on ** Jan **** from Travolook.com for Delhi to Aizawl but the flight has been cancelled by Travolook and I got a message, that it will be refund within ** working days . The Reference no is ********* . The flight...

Apr 16, 2022 by Lalit Singh

Travolook Refund for Cancellation (Travelook In) ^Open

I have book flight ticket from travelook.in . Booking of ticket failed. However Travelook deducted Rs ****/- from account. Booking Reference number REF*********. Since then i have written more than ** emails for refund but they have not refunde...

Apr 16, 2022 by SHAHID RAZA

INSURANCE NOT COVERED (Make My Trip) ^Open

I had purchased tour package from Make my trip . But on return flight from phuket to Delhi I tested covid positive before the flight . I had to quarantine for ten days .After testing negative MMT was supposed to do booking .They said you pay no...

Apr 15, 2022 by sidhant sheth

Agoda booked a property that is closed from past 3 years (Agoda) ^Open

I had booked a property via Agoda for my holiday in Shimla between **-**th April. Agoda gave booking confirmation and charged ***** for * night stay. I called the property on **th April for some personal request and was shocked to hear that thi...

Apr 14, 2022 by Hetal Patel

Refund Issue (Travlook ) ^Open

I booked a ticket on ** Jan ****, from delhi to Aizawl with reference No-********* but the flight was cancelled by Travlook and now up to till date I haven't got my money back yet, everyday they say it will be retuen with in a week. The ticket ...

Apr 13, 2022 by Lalit Singh

Double Charge on my account for Ola Fare ref ticket Ola Cabs (Ola Cabs) ^Open

Ola Cabs - company is irresponsible and no Value for Customers. On **th Feb'** I did use Ola cab for travel from one city to another and i wanted to select cash payment but somehow Ola wallet was selected after the ride started i checked it wa...

Apr 13, 2022 by Roohi Asma

Cheated by Cleartrip (Cleartrip) ^Closed

Cleartrip refused to let me use my open British airways ticket or refund me the money. ...

Mar 01, 2022 by Aditya Mehul Shah

My money got deducted (Yatra Com) ^Closed

While booking flight ticket from Yatra.com on **th February **** at *.**pm, my amount of Rs ***** got deducted and it showed payment failed so the ticket and PNR number has not been confirmed. Yatra.com have no proper helpline number, and they ...

Feb 27, 2022 by Prastuti Priya Hazarika

Yatra is not providing refund of 5957 Rs for the flights canceled through Indigo Airlines (Yatra Com) ^Closed

As Per The Attached Evidence, Yatra Has Charged **** Rs. (GHP*NV) And **** Rs. (GP**GN) As Yatra Service Charges And Then You Have Subtracted Them As Well. So If You Have Not Charged The Yatra Service Fees As Per The Invoice Then How Can You De...

Feb 23, 2022 by Mansi Gupta

Wrongful denial of refund (Make my trip) ^Closed

Dear Sir / Ma'am, I had requested a refund for my booking ID mentioned in the subject line on ** November ****, however, after * months when I called, I have just received a whatsapp message from MMT stating that refund is not applicable. ...

Feb 22, 2022 by Amar Singh

Refund amount yet be receive passed (Travolook) ^Closed

i have purchased a flight ticket through travolook site on **nd jan **** but same has been canceled by travolook due to some issue at their end, Rs. ****/- has been deducted from my bank account so I have requested travolook for initiate my ref...

Feb 19, 2022 by MANAS RANJAN DAS

Want refund of for not providing a services (Red Season Holidays) ^Closed

I am Avinash Chaudhari. I have purchased Red season holidays holiday package of ***** on the name of my wife Pinal Chaudhari on ** July ****. Membership no is RSH***. Now at the time of bookings they are not responding. Also they are not refund...

Feb 14, 2022 by Avinash Chaudhari

Yatra is not providing refund of 5957 Rs for the flights canceled through Indigo Airlines (Yatra Com) ^Closed

Yatra Fraud Company: I want my full refund of **** Rs. in my credit card(First Preference) or Yatra wallet without any expiry (Second Preference). I will reach out to every social media platform for my complaint. As Per The Attached Evide...

Feb 14, 2022 by Mansi Gupta

Refund (Yatra) ^Closed

I would like to take your concern on my problem that I book the ticket on **th of January **** from Bengaluru to patna in indigo flight in which I have make the payment but after payment was done the app showed a glitch and didn't book the tick...

Feb 09, 2022 by Abhishek Anand

Yatra is not providing refund of 5957 Rs for the flights canceled through Indigo Airlines (Yatra Com) ^Closed

Yatra Please Share The Link Of Your TnC. When I Have Booked The Flight Then You Have Not Taken My Consent For Any TnC. Then How Can You Impose Any Ridiculous TnC On The Common Man. I Have A Family To Feed And I Have Earned This Money With So Mu...

Feb 08, 2022 by Mansi Gupta

Money deducted but ticket not booked (Ease my trip) ^Closed

Reference number: ***********IGAMYQPVI* Bank : SBI Date: **/**/**** I was booking a flight ticket for **/**/**** from Dehradun to Goa but even after I made the payment, the ticket was not booked. ...

Feb 06, 2022 by Disha Gupta

Account Deactivated Even After Paying Bill (Hathway boardband Hyderabad) ^Closed

Ac. No. - ********** I paid the bill on **th Jan'** as my expiry date is *nd Feb'**. Don't know why my internet has been deactivated . I tried calling customer care & the lady was too rude to me saying that she can't do anything about it. I...

Feb 03, 2022 by Gunna Sreekar Reddy

Yatra is not providing refund for the tickets canceled through Indigo Airlines Yatra com (Yatra Com) ^Closed

I Have Booked Indigo Flight Tickets With PNR No. GHP*NV (**th January) ***** Rs. And GP**GN (**th January) ***** Rs. From Yatra.Com. Indigo Has Canceled The Above Flights And I Contacted Them, So They Confirmed Me That They Have Refunded Total ...

Feb 01, 2022 by Mansi Gupta

Refund (Yatra Com) ^Closed

I tried to book my flight ticket on yatra app from Bangalore to patna on **th of January after all the process by making payment by card the app shows glitch and took the money but didn't get the ticket. I really need my money back please...

Jan 31, 2022 by Atulya Milind

Hotel Reservation Refund (V are Family) ^Closed

I have booked a property for a holiday in Goa. I had to postpone it due to pandemic. Now they are saying that the property I booked is no longer available and are not able to provide alternate property in same tariff range. Hence I am requestin...

Jan 27, 2022 by Satyajit Vaidya

Full refund of flight fare which was rescheduled by Vistara Airline (Ease my trip) ^Closed

I had booked a flight via EaseMyTrip for **th Jan **** from Delhi to Trivandrum in the morning and wherein the return trip also was scheduled for the same day back in the night from Trivandrum to Delhi .However the morning flight was reschedul...

Jan 25, 2022 by Nisha Shajan Varghese

Amount deducted but ticket not booked (Yatra) ^Closed

Incident date- **rd Jan, **** Ticket- Guwahati to New Delhi for **th Jan, **** Amount debited- ****.** Issue- ticket not booked, no tickets sent in email and whatsapp, no ticket seen in yatra app Transaction number- ************...

Jan 23, 2022 by Shambhavi Devi

Payment debited but booking details not issued (Yatra.com) ^Closed

On **st January ****, at **:** I booked a flight tickets from Bangalore to Delhi round trip. I completed all the step and also i did my payment process by using my Bajaj finserv emi card . And also the payment is successful. But after the payme...

Jan 21, 2022 by Mudhaseer S

Full Refund not given nor accepting the option of open ticket provided by the Airline (Ease my trip) ^Closed

I had to cancel my ticket as my parents are covid positive and i have to be in quarantine. I spoke to the Ease my trip customer care and she told me to speak to the airlines regarding this. I have been issued an open ticket valid till **t...

Jan 16, 2022 by Dr Madhulika Mittar

Date change (Golden tulip) ^Closed

I want to change the date of my booking status .. Please help me...

Jan 11, 2022 by Suraj bhatt

Not received refund (Yatra) ^Closed

PNR YTZ*HH REF NO ************* I have cancelled my ticket but not yet got my refund ...

Jan 07, 2022 by Mahek Jain