Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Required Refund from Courtyard holidays Pvt Ltd (Courtyard holidays world pvt ltd) ^Open

We Mamta Mann and Narinder Kumar were contacted by the Courtyard Holidays Pvt. Ltd at our city Karnal in **** on to chose one of their holiday packages quite persistently. Despite our strict no to their offerings they asked us to use there serv...

Sep 07, 2024 by MAMTA MANN

Money Cheating (Royal sunrise Hospitality Pvt Ltd ) ^Open

I have paid Rs****** to Royal sunrise Hospitality private Limited on **.**.**** for accommodation of Hotels in different locations for ** years. Now the office is closed & the contacting person in not picking up the phone....

Sep 05, 2024 by Suresh chandra Raj

MMT Zero cancelation fraud (Makemytrip) ^Open

I paid extra money to buy zero cancelation insurance - it was clearly written that I will be entitled to get ***.*% refund if i cancel the booking before ** hours. Now when i am trying to cancel my booking they are deducting Rs. **,***. The ter...

Sep 04, 2024 by Vyom

Cheating Fraud by Astha Tour Planner Delhi (Astha tour Planner) ^Open

Consumer complaint against Astha Tour Planner (Miss Priyanka Dubey with Mobile Number ********** and Mr. Deepak Owner of the Company Mobile Number **********) for Cheating and defrauded an amount of Rs ***** to me (Address Astha Tour Planner...

Sep 03, 2024 by Kewal Chander

False commitment (Cph Corporate Travel Pvt Ltd) ^Open

I got a call from their sales team saying I have won gifts and I have to visit city centre mall kolkata to collect them and i will need to attend a presentation. They call only married couples. When me and my wife reached there they took us in ...

Aug 31, 2024 by Karan Raj

Never Provided any Services (Disney Holiday inn suite india pvt Ltd ) ^Open

We taken package of holidays for ** yrs for ******, but they never provided any services, they never responded to calls & mails. They are cheaters...

Aug 25, 2024 by Rakesh Mishra

Fala holidays cheating in the name of providing holiday services (Fala Holidays And Packages) ^Open

I got a call from fala customer service stating like I am selected in lucky draw asked me to come and collect the prize in their Yelahanka office. After multiple calls from them me and wife decided to go and speak to them about this . When we v...

Aug 14, 2024 by Vinay RS

Non veg food served (Through Zomato hotel hayat) ^Open

I ordered an veg biryani double masala, and they have sent non veg biryani , we are a strict Banya family . And incident happened in the most auspicious month of the year . Completely not acceptable , religious sentiments have been hurt...

Aug 10, 2024 by Tripthy jhunjhunwala

Misled to book trip at thillophila (Thrillophila) ^Open

My wife discussed abt Scandinavia trip for about a week to ** days .with rhea at Thillophila . then she asked me to coordinate as the package price was fixed at ***,*** per person incl tcs at the last moment ie on Friday ** august **** .. I was...

Aug 08, 2024 by Arun Birla

PRESTIGE HOLIDAY RESORTS LLP KARMA GROUP MEMBERSHIP REFUND (Prestige Holiday Resorts Llp) ^Open

Subject: Urgent Assistance Required for Membership Cancellation and Refund I am reaching out to seek your assistance regarding an issue with a Sale & Purchase Agreement for a tour and travel membership (similar to Club Mahindra) that we entere...

Aug 07, 2024 by Deepak Panwar

Club Mahindra cancelled membership not providing refund (Club Mahindra Holidays Blue Membership ) ^Open

I received a call from Vishal, who informed me that my membership can be canceled but the full amount cannot be refunded. As a middle-class individual, I was pressured into paying the EMI, and once, instead of the EMI, I mistakenly paid the ASF...

Aug 02, 2024 by Jemima Joy Thangaraj

Flight cancellation refund not processed (Goibibo) ^Open

I am writing to formally lodge a complaint regarding the non-refund of my cancelled flight ticket with Booking ID GOFLISTMOBGRRU******. The booking was made on **th August **** for a flight from Delhi to Vientiane via Bangkok scheduled on **nd ...

Aug 01, 2024 by Uttam Kishan Sharma

Ease my trip airline fraud (Ease My Trip Easy Trip Planners Pvt Ltd ) ^Open

I booked Etihad air ticket for * people on ** sept delhi to abu dhabi , while booking the baggage shows **kg check in baggage included on easemytrip so i booked via emt app , i have the screenshots but when booking got confirmed i received ma...

Aug 01, 2024 by Rohan khosla

Unfair Cancellation of Bus Booking (Abhibus) ^Open

I booked a bus tickets for my parents through Abhibus on ** July **** for travel on ** July ****. However, I was not informed about cancellation of the bus from abhibus. And I got a call from unknown number on my travel day(** July ****) around...

Aug 01, 2024 by Devu Ramu Veerendra

Policy created by OLACABS intentionally created to cheat the customers (Ola Cabs Gurgaon) ^Open

Hello Team, I would like to bring your attention to a policy created by OLA-CABS intentionally created to cheat the customers. As per that policy any gift card is issued as a code(which is normal) but you can't add it to any wallet and needs to...

Jul 31, 2024 by Shakti Singh

Unethical Booking Cancellation and Poor Customer Service by SastaSafar Travelsees (Sasta Safar Travelsees) ^Open

I am writing to formally express my strong dissatisfaction and concern regarding the recent experience I had with SastaSafar Travels. I booked a ticket from Bangalore to Atlanta through your website under the name Indukuri Vikram. Following the...

Jul 30, 2024 by Vikram Indukuri

Fraud Membership Received (Exotica Inn And Retreat Holiday Pvt Ltd ) ^Open

Hi, I recently went on a trip to Dalhousie and ended up purchasing an Exotica membership worth ₹**,*** (https://www.exoticainnandretreat.com/membership.html). They sold us this membership by telling us lies. After purchasing, we found out ...

Jul 30, 2024 by Vaibhav Jain

Defective vehicle delivered (Ola) ^Open

My OLA vehicle order id is OET-***************-OIH***. On **-Jun-****, I was informed to take delivery of the vehicle at OLA's Kalyan Nagar Experience Center. With high positive mood we went to take the vehicle. Before giving the vehicle onl...

Jul 27, 2024 by Vivekananda Pulipati

Travel Services not Provided (M S Trekveda Owner Atul Kumar ) ^Open

I recently paid Rs. **,*** to Trekveda, a travel agent based in Dehradun, to arrange for an Amarnath Yatra package for me. Unfortunately, Trekveda, whose owner is Mr. Atul Kumar and associate Mr. Ashish, has provided absolutely NO services in t...

Jul 27, 2024 by Ravi Karra

Fake Hotel (Oyo) ^Open

I booked Oyo Townhouse **** The Subham Dildukhanga hotel rooms for two days and paid in advance in Hyderabad. It was a late check-in around * am because of my late-night flight. When I reached the hotel it was different, as shown in the image w...

Jul 25, 2024 by Utkarsh Sharma

OYO room not as per expectation given basement room (Oyo) ^Closed

I had booked an OYO room through GOIBIBO for Hotel Shiva's valley oyo townhouse , Metgutad,Mahabaleshwar from Jan **th to Jan **th by looking at their room photos. When I reached the hotel, I was rudely informed by the hotel manager Mr.Abhish...

Jan 28, 2024 by Mahesh Kalyanasundaram Iyer

Yatra com is defrauding its customers by taking bookings for a hotel which does not taken bookings f (Yatra.com) ^Closed

I have booked a hotel (Mandawa Kothi in Mandawa, Rajasthan) for two days stay (Check-in: **.**.**** and check out: **.**.****) through Yatra.com. After booking, i received message and mail regarding the confirmation of booking along with contac...

Jan 25, 2024 by Dileep Singh

REFUND NOT YET RECEIVED (Easemytrip) ^Closed

MY FLIGHT WAS CANCELLED BY INDIGO AIRLINE ON * JANURAY DUE TO WEATHER FORCAST FROM PANTNAGAR TO JAIPUR AND AIRLINES HAS CANCELLED MY TKT ON THE SAME DAY BUT EASEMYTRIP DIDNT GIVE ME MY REFUND EVEN AFTER SEVERAL CALLS AND EVERYTIME THEY ARE SAYI...

Jan 24, 2024 by VAIBHAV JAIN

0g2 8mh 8 6 (Airtel fastag) ^Closed

.G*> /*G* +>*MH ,& * &?/> /> *H *(@ &M*>*> **@ *B(> (*@ &@ > **@ *H M/K ,& ?/> /> *H * .AG ,*A$ *@ * **G*>(@ *A *H .AG * *G *G.G &G(> *!<> *H .G*> *G.G (*>( (*@ > *A *H *.K , *G *G.G *(> *!<> *H ,? .G*G ...

Jan 17, 2024 by Amit Verma

Attempt to assault and abuse (RedBus India) ^Closed

Attempt to assault and verbal abuse by bus driver for his own mistake. No refund given by Redbus team for extra money spent on alternative ticket due to misbehaviour of bus driver. No action taken against pailo travels goonda driver mr.rafiq ch...

Jan 10, 2024 by Chaitanya

Refund not received (Yatra) ^Closed

On *st Jan **** my bus was cancelled by bis operators. After that I called bus operator and he told me refund was initiated from there side and told me to contact yatra ( platform where I booked my bus ticket)after that I mailed to yatra on * J...

Jan 10, 2024 by Yash Bisen

Super delay 39 days till Rental Agrrement not completed in Service (Nobroker) ^Closed

I booked online rental agreement service from NoBroker on **nd Nov **** at cost of Rs.****/-but till date I have not received my rental agreement, even Biometric for tenant is not completed, I followed up with NoBroker many times via email and ...

Dec 30, 2023 by Deepak Ramesh Avhad

Ticket was not confirmed but money got deducted (Yatra Com) ^Closed

I tried booking flight from bombay to hyderbad on **/**/**** at ** hours(**am) in the night throught yatra com. Money got deducted but book confirmation was not there. Yatra.com gave booking reference number but till **/**/**** morning *.** no...

Dec 16, 2023 by Tejaswini

Not getting 100 refund (Indigo) ^Closed

Not getting *** percent refund money from indigo airlines even I cancelled my flight within ** hours....

Dec 12, 2023 by Prakash Ranjan Sahoo

Loss to customer due to yatra system issue (Yatra.com) ^Closed

Yatra does not provide any way to contact their customer care. Numbers are hidden and extremely obscure. I wanted to upgrade my tickets and I wasnt able to upgrade using yatra platform. I called them and asked to upgrade but their system was do...

Dec 10, 2023 by Xitij Kothi

Refund for bus ticket (Yatra.com) ^Closed

I booked * tickets for Volvo bus ( agency : Ankush Travels) from Chandigarh to Katra Vaishno Devi for **/**/**** from yatra.com. The reference number of orders are as follows :- ************* : * tickets ************* : * ticket...

Dec 08, 2023 by Sahil

Complaint Regarding Deceptive Practices and Refund Denial (Easemytrip) ^Closed

I hope this communication finds you well. I am writing to formally file a complaint against EaseMyTrip for deceptive practices and the denial of a refund on a flight booking made through their platform. Complaint Details: EMT_***************...

Dec 08, 2023 by Surabhi

Flight Cancellation amount not get (Yatra.com) ^Closed

I have booked a flight from yatra.com on **.**.****. Indigo flight PNR No. F**NGX. I cancelled the flight and indigo intiated the refund to yatra.com on **.**.****. But untill now yatra.com did not intiate my refund. They have sent me a mail ...

Dec 07, 2023 by Lokesh singh

Refund Not provided MMT not fulfilling itinerary (Make My Trip Pvt Ltd) ^Closed

I made my booking for the trip on **th Nov **** from Makemytrip. I got a call (**th November **** around *.** Pm) that Lachen and Lachung which are there in my itinerary are closed. They informed this after ** days of my booking. Lachen and Lac...

Nov 27, 2023 by Asutosh Sahoo

Money deducted from yatra com but ticket not booked (Yatra Com) ^Closed

I have booked a ticket from kaliyakvilai to coimbatore on **th November **** but I haven't received any message regarding the booking and I also paid the amount, and money is deducted please help me to get refund ...

Nov 25, 2023 by Aswin PR

Services not provided and refund not issued (Yatra.com) ^Closed

I booked a holiday package from yatra.com from the website. Website stated the price of the package ****. I booked the package and later on Yatra.com employees said that it was website pricing error and they will not give me package in this pri...

Nov 24, 2023 by Farhan Shaikh

Refund not credited after 1 5 months (Ease my trip) ^Closed

Dear Team I have booked ticket on ** September **** amounting ***** from Bhopal to Agartala but on *th October I book refund but till date no refund amount credited to my account…...

Nov 22, 2023 by Dipta Roy

Money debited but ticket not booked (Yatra.com) ^Closed

had booked a flight from Chennai to London (British Airways) with the date of journey on ** Dec ****. The booking was done on ** November ****. An amount of Rs. ***** has been debited for the same from my account. However, the booking is not r...

Nov 22, 2023 by Sharon Shinolini Vethamuthu

No Refund against a failed flight booking on EaseMyTrip (Easemytrip) ^Closed

Tried booking a flight, Pune-Kolkata, on Sept *, **** through UPI on EaseMyTrip (EMT). The booking failed ut the amount git debited from my HDFC Bank A/C. It's now ** calendar days that I am communicating unsuccessfully with EMT for my Refund. ...

Nov 20, 2023 by Suranjan Sinharoy

Refund Not Received for Cancelled Bus Trip (Easemytrip) ^Closed

Subject: Refund Not Received for Cancelled Bus Trip Dear EasyMyTrip Support, I am writing to express my concern regarding a refund that I have not yet received. On **th October ****, I was informed that my scheduled bus trip from Kolkata ...

Nov 12, 2023 by Tashi Lama