Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Air Tickets Refund (Travel Bay Tours) ^Open

On the *th of October ****, I bought business class return tickets for * (two) persons through “Travel Bay Tours” Agency. We used the one-way segment. On the *th of December **** (* days before the return trip), we changed our plans and ...

Apr 20, 2023 by Sveta Menon

Not Refunding Amount (Conquer Travel) ^Open

On ** Feb **** we booked honeymoon trip from them due to many delays and mismanagement in services they promise us to compensate the amount for the same they have also mailed us on * march **** for compensation in which they promise us to refu...

Apr 18, 2023 by Mohd Sharib

Stopped responding and no refund (Anway innoventures limited Doves Vacations ) ^Open

I spent Rs. *.* lakhs for a timeshare with Dove Vacations when they came to Goa and promised a lot of complimentary stays in Dubai and promised a dedicated help desk. They stopped responding to my messages or calls as well. Praveen Tonge, the M...

Apr 17, 2023 by Joshua Silveira

Did not get the refund (Travolook (Www.travolook.in)) ^Open

booked my ticket with Travolook on November *,**** , for the amount of ₹**** and the ticket got cancelled and they haven’t given my refund money for the last * months even after repeated calls and e-mail ( they also got my government id pro...

Apr 13, 2023 by Indu Ganesan

My hotel stay denied by management (Agoda) ^Open

I had booked a hotel on agoda. Com site on **/*/**.The name of the hotel was OYO townhouse *** The shubham dilsukhnagar. I had reached the hotel around **pm in the night along with my spouse. The hotel staff denied my stay by saying that they a...

Apr 12, 2023 by Praveen Medikonda

Duplicate payment not refunded (SOTC TRAVEL LIMITED.) ^Open

We organized a trip to Kenya through SOTC. They sent a payment link. I paid * lakhs through the payment link but their portal showed transaction failed, while the money was debited from my account. I subsequently paid another * lakhs to make su...

Apr 12, 2023 by Ramana Rao Kompella

Not refund me money (PARK ROYAL HOLIDAYS) ^Open

Sales executive promised me (Find attached). Some time your customer care executive told me it's a ** day prosser for refund (Find attached).and now you're saying - Membership is non refundable as mentioned in the welcome letter. Please do n...

Apr 11, 2023 by Prashant Chauhan

Service not provided (Redbus app) ^Open

I have booked bus from redbus app on **th March for the same day journey but bus didn't show up at boarding point and kept me stranded on bypass during wee hours without any fallback option resulting in horrible experience and mental trauma. I...

Apr 11, 2023 by Sumeet Atloye

Security life threatening 4 drunk boys and girls entered my room at night by breaking door lock and (Radisson blue jaipur ) ^Open

* drunk boys and girls from room *** broken my room *** door look and security chain at night and give us life-threatening.ii complaints to manager Amit Sharma but nothing was done.i am in great tension.i asked Amit Sharma manager to call polic...

Apr 10, 2023 by Dr vijaynandmer

Membership fraud (Taj India Resorts) ^Open

I have purchased a membership from the taj india resort but they just fooling people, they promised me to give * to * start property for holiday but when I asked for holiday they provide me the very different options which i haven't discussed....

Apr 09, 2023 by Pushker Pandey

Harrassment from OLA thugs (Ola) ^Open

Who has given. The authority to share our data with other people? On missing payment, within less than ** hours we start getting calls from different fraud unknown numbers ** times a day, cheap vulgar messages on WhatsApp and texts. What is t...

Apr 08, 2023 by Samata

Regarding booking of one way flight ticket inspite of my request for round trip flight tickets (Agoda) ^Open

Booking IDs: ********* and ********* I opted for ROUND TRIP flight tickets - Doha to Delhi and Delhi to Doha on **/**/**** and **/**/**** respectively for which I was charged Rs. *****.** but after few hours I got e-mails from AGODA - one confi...

Apr 07, 2023 by Pradeep Kumar Majumdar

Forged Booking Vouchers and Not Returning Mney (Universal Travels) ^Open

Universal Travels Registration Number **AAGFU****FIZV , Partner Kapil Gupta +************ took INR ****** to book land package for my family to Maldives and issued forged booking vouchers wherein resort denied entry after i landed Male airport....

Apr 07, 2023 by Mohit Chandna

FLIGHT TICKET REFUND (Make My Trip) ^Open

I had purchased tickets from MakeMyTrip from Kochi to Edmonton for approx **,***/-, Unfortunately I was not able to travel and they suggested I keep the tickets as an open ticket which is valid for * year. Having gone ahead with this, Now when ...

Apr 01, 2023 by John Thomas Kuruvilla

Worst service (Red Bus) ^Open

I have made a booking from Siliguri to Kolkata on Mar **. Bus time was mentioned as *:** pm Siliguri junction. I was at Siliguri junction opp to Bharat petroleum where buses usually stop and informed that driver as well about my location. He sa...

Mar 31, 2023 by Murali Naga Prasad Kakarla

Universel Travels Kapil Gupta cheating and taking money in name of flight booking and neither doing (Universel Travels ) ^Open

I had intiated a flight booking from Bangalore to Houston and return through Universal Travels on **th Mar through the reservation person Kapil Gupta. He asked me to send him Rs***** in advance and rest on **th March so he could block the ticke...

Mar 30, 2023 by Payal

Air India cancelled flight and have not refunding my money (Air india) ^Open

I booked ticket with Airline (Air India) Ticket Number : ************* Record Locator : JR*KUO Flight was cancelled at the last moment by the Airline. I had done this booking via travel agency booking.com. I contacted Air India and boo...

Mar 29, 2023 by Rajesh Kumar Singh

Refund not credit (Paytm Travel) ^Open

Sir my name is lakhwinder singh , booked a bus ticket from mukerian to delhi on ** March ****, but bus operator can't connect to me and can't share any details , I try many time to connect with them I am present at boarding point but they left ...

Mar 29, 2023 by Lakhwinder Singh

Refund not credit (Paytm Travel) ^Open

Mar 29, 2023 by Lakhwinder Singh

Refund not credit (Intrcity smart bus) ^Open

Mar 29, 2023 by Lakhwinder Singh

Refund from yatra (Yatra.com) ^Closed

I have booked train tickets from yatra and they took money from my bank I made payment money got debited but ticket status is showing as cancelled on yatra app...

Jan 24, 2023 by Shubham gupta

Refund issue False information while booking on yatra com (Yatra.com) ^Closed

Hi there, Yatra.com guys are showing some amount during booking while choosing cancellation protection and attracting the customers.After we cancel, we know the ground reality.I booked tickets for two people .Technically I should get around ...

Jan 18, 2023 by Razia Begum

False commitment of the package (Rossette Grand Vacations Resorts Private Limite) ^Closed

Hi, There’s something fishy going on named Rossette grand vacation at Gaur City at Gaur sarovar portico hotel. I can’t be forced to accept their fake sale and false commitment. everyone has turned out to be a lie so far? The whole poin...

Jan 18, 2023 by Shivani Kumari

Ticket Not received (Yatra Com) ^Closed

Dear Sir, I have booked a flight from Male to Coimbatore – Date **.**.**** The amount is debited from Account HDFC Bank: Rs *****.** debited from a/c ****** on **-**-** to VPA yatra*.rzp@axisbank(UPI Ref No ************). Not you?...

Jan 05, 2023 by Manoj Pathakkara

Refund Issus (Ease my trip) ^Closed

I booked * tickets from Delhi to Ahmedabad. Since my flight get preponed for more than * hrs so, i requested for cancellation for * person to SpiceJet. SpiceJet initiated a full refund but Easemytrip initiated a refund by taking a cancellation ...

Jan 03, 2023 by Shivam Kumar

JITENDRA CHOUDHARY (Agoda) ^Closed

Dear Team , We Have Booked A Flight Through Agoda Services Co. Ltd As On **.**.**** Having Booking Id ********* And PNR No. BKPDXI ....Later On We Cancelled It On **.**.**** But Till **.**.**** We Are Not Get Our Refund Amount of Rs. **** . ...

Jan 02, 2023 by JITENDRA CHOUDHARY

Checkin was not allowed in hotel booked using MakeMyTrip (Make my trip) ^Closed

I have booked two rooms in hotel ( "Avinash Guest House" in Arambol beach goa) using make My Trip for December ** and ** ****. I have paid the whole booking amount of Rs **** earlier itself. After arriving at the property no one was there. So ...

Jan 02, 2023 by Mohammed Shan H

Refund of a stay booking which was not done because of Cleartrip miscommunication (Cleartrip) ^Closed

It's very annoying that I did a booking from your site for a stay at a lodge on kaziranga national park for one night from **-*st January, ****. Though you did sent your voucher, as we reach the hotel they didn't had the voucher, the voucher...

Jan 01, 2023 by Rituparna Sonowal

Refund status of flight cancellation (Yatra.com) ^Closed

I recently booked a ticket from yatra.com and cancelled the flight and was eligible for a partial refund from their end, which I received an email from the airline stating the amount to be credited after cancellation, however I tried my best to...

Dec 27, 2022 by Rituparna Sonowal

Refund not received (Easemytrip) ^Closed

I have requested for a partial cancellation of my booking on their website. I was informed that they've processed the cancellation and received an email stating the same but I haven't received any confirmation for my refund being processed and ...

Dec 22, 2022 by Vaibhav Gautam

Full refund denied by Yatra for flight cancellation by the Airlines (Yatra) ^Closed

I booked a to-and-for ticket on Yatra on **th September ****. However, due to flight cancelation by Indigo for the onward journey, I was offered their Plan B option to seek refund for the entire amount. This refund amount is INR ****/-. (Proof ...

Dec 21, 2022 by Apoorv Toppo

Money deducted but flight ticket not booked (Yatra) ^Closed

I tried booking my flight ticket via yatra.com but ticket was not Booked and money was deducted. I informed the same the same to yatra team via mail which they have provided on their website. I was informed that the refund will be processed wi...

Dec 20, 2022 by Amritesh Kumar Pandey

Payment made but ticket not issued (Yatra.com) ^Closed

Payment made but ticket not issued ...

Dec 19, 2022 by Anowar Hussain

Hotel room not provided after confirm booking and advance payment (Easemytrip) ^Closed

This Is With Reference To My Booking EMT ********* But When I Reached Hotel ,Hotel Refused Room. I Called Easemytrip Customer Care And They Just Refund The Money. But What About All The Trouble Faced By Me And My Family. Our Travel Plans Failed...

Dec 18, 2022 by sunil kumar

Hotel room not provided after confirm booking and advance payment (Easemytrip) ^Closed

This is with reference to my booking EMT ********* but when I reached hotel ,hotel refused room. I called easemytrip customer care and they just refund the money. But what about all the trouble faced by me and my family. Our travel plans failed...

Dec 18, 2022 by Sunil kumar

Ticket not confirmed but money has debited from account (Yatra) ^Closed

I booked tickets for * passengers from Yatra app . I payed ₹ ***** via phone pay. I lost my money . I didn’t get any ticket confirmation.Please help me...

Dec 15, 2022 by Saja AP

Yatra Refund not received (Yatra) ^Closed

I had booked a guest house in Auroville, Pondicherry and paid ₹****. It had ***% refund after cancelation policy. I canceled the booking ** days ago and still haven't received my money. Booking ID ************* Any help would be appreciate...

Dec 13, 2022 by Nidhi Suryavanshi

Amount deducted wrongly not refunding (Ola Cab ) ^Closed

On **th October ****, I made a ride on OLA Cabs, which costed ****/- After the ride OLA deducted Rs **** & **** for the same Ride(CRN **********). I raised many tickets asking for refund of Rs ****/-, but I didn't get any response, everytime th...

Dec 12, 2022 by Rajesh Choudhury

I didn t get my refund from make my trip (Make My Trip) ^Closed

I booked a ticket on mmt on ** August ****, According to mmt, i should get the refund on ** August **** but i didn't get the refund yet. Today is ** December ****. I tried to make a complain on mmt but it can not possible. Now,I want my refund ...

Dec 10, 2022 by Shubhangi Shrimali

Money debited but flight not booked (Yatra) ^Closed

I was booking my flight tickets on yatra.com. After the procedure was done and payment was made the site refreshed and it was showing nothing but the amount got deducted from my account....

Dec 09, 2022 by Sachin Saseendran