Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Unnecessary charges and deductions (Ola Bangalore) ^Open

CRN ********** - OLA money Postpaid **. Never opted for this postpaid option and all of the amount showing up while booking as *** was paid by the ola money wallet. CRN ********** - OLA money Postpaid **. Never opted for this postpaid option...

Oct 15, 2022 by Vyom Bhatnagar

Air ticket price shown in INR and deducted in AED (Easemytrip) ^Open

I bought a air ticket from BBI-BOM on **-**-**** and the price was in INR from EASEMYTRIP app.When I finished purchase the message received shown deduction amount in AED(*AED=**.**Rs). I have called the cust. care but they said they will call m...

Oct 15, 2022 by PRASANT KUMAR SAHOO

For refund of down payment amount (Club Mahindra holidays and resorts India limited ) ^Open

Maine **/**/**** ko club Mahindra ki ** years ki white membership plan ₹***** down payment via credit card payment karke purchase ki uske agle hi din mujhe kuch financial urgency a Jane ke karan verification call ate hi refund ke bare me keh ...

Oct 15, 2022 by MAMTA

Refund not initiated since 3 months (Travolook) ^Open

I'm Suryansh Singh Rawat, I booked a flight from travolook on **th June, **** from Delhi to Bangalore - REF*********. The flight was cancelled by travolook due to fare expiration and the refund was not sent to me. Travolook told me it will re...

Oct 10, 2022 by Suryansh Singh Rawat

Ride fare charged much higher than the estimated fare (Ola Cab ANI Technologies) ^Open

Hello, I booked a cab using Ola Cab services dated October *th, ****. The estimated fare being ₹***, I booked a Prime Sedan the same day. Upon the arrival of my destination, I came to know that I've been charged ₹*** extra, i.e. ₹*** as m...

Oct 08, 2022 by Sunny

Refund not given (Asha Mobility Pvt Ltd) ^Open

I have been booked car for rental self drive for * day on **-**-**** and given security deposit **** to company as on **-**-****. Company has been committed to refund the same within * days but same has been not refunded yet. I have daily tried...

Oct 08, 2022 by Khodidas Vekariya

Respected sir, i visited WWICS Amritsar branch in February **** and met Mrs.Sonia Sharma. She convinced me to apply for AIPP program according to her it was the best plan for me. I had made a payment of Rupees *****/- for that program. As she ...

Oct 05, 2022 by Rajinder singh

Luggage not delivered (Air Asia) ^Open

We travelled from singapore to hyderabad on *nd oct.Our luggage went missing and were told the crew did not tag the luggage and hence was stopped in kaulalumpur. Unfortunately we have our house and car keys in the suitcase and the team here...

Oct 03, 2022 by Harika Raghu

Holiday package not delivered (starindiaholiday) ^Open

I had booked *night * days holiday package from star India holiday in November ****. But still they had not confirmed my package. Niether they are picking the calls nor replying on WhatsApp. ...

Sep 29, 2022 by Deepak Vohra

Confirmation of hotel booking ( MYTT Beach Hotel Pattaya Thailand) ^Open

sir i have booked MYTT Beach Hotel Pattaya through Agoda for * days i.e **.**.**** to .*.**.**** in the name of Gurinder Singh Sethi and Mrs. Vinder Kaur Sethi. I need confirmation of hotel booking on coloured letter head of the Hotel. Bookin...

Sep 29, 2022 by GURINDER SINGH SETHI

Ticket is not raised and refund not initiated (Agoda and OYO) ^Open

I had booked a hotel and paid the amount online, and when i reached there , they told me no rooms are available and i have to cancel that. But there was no any option to cancel because booking was already confirmed. And when i called OYO, they ...

Sep 26, 2022 by Pursottam Raj

ClearTrip charged excess amount for Adult in Hotel booking but providing no service for the paid am (Cleartrip Pvt Ltd ) ^Open

Have booked the hotel Holiday Inn NEw Delhi International Airport from **th Sep to **th Sep for * adults through travel portal cleartrip. While I made the booking for * adults and paid extra for it as well but the booking voucher sent by cleart...

Sep 26, 2022 by Shrey Krishna

Refund not paid (Travolook) ^Open

I had booked a ticket amounting to Rs **** on Travolook website on ** July ****. Just minutes after the amount was paid and booking was done, I got a message stating the booking is cancelled from the website's end. After that, I've been continu...

Sep 25, 2022 by Anirudh Bhat

Declining refund for double charging for ride (Ola) ^Open

Due to Ola's system issue, I had to pay twice for a single ride that i had taken. When I raised a complaint for the refund of the double payment, Ola support replies by stating that since ride was taken more than a month back, they will not be ...

Sep 25, 2022 by Dhaval Shah

Issue with bookings (Ease my trip com) ^Open

We had booked a ticket for Delhi to Mumbai on **th of September ****, vide PNR IVER*E, through Ease my trip..we were told to follow the link and via email for rescheduling our flights by cs rep and it would get done. The rescheduling was to ...

Sep 24, 2022 by B R IYER

Refund Not received (TRAVOLOOK.IN) ^Open

I booked an online Air Ticket with Travolook on June **th and they canceled it from their end. I was waiting for my refund but customer support kept replying it would come in the next *-** days. After that my credit card got blocked now I want ...

Sep 21, 2022 by Pradeep Bhausaheb Chaudhari

Train delay for 18 hrs Train no sep (Indian Railways) ^Open

Train no : ***** Okha - Shalimar reached destination after ** hrs delay. No proper announcement at boarding station rourkela and train diversion as well....

Sep 21, 2022 by Karthick S M

Flight ticket Refund not given (www travolook in) ^Open

I had booked flight ticket on **/**/**** on travolook but after payment they cancel my ticket and they telling me it will refund to you. but still not refunded to me. always their two statement, one of we have done processed and second money is...

Sep 19, 2022 by Jitendrakumar Patel

Wrongful restraint from travelling in metro women harassment and theft (Hyderabad metro rail) ^Open

I am regularly travelling using metro in Hyderabad,I have filed a criminal case pending against one rapist Nishanth in Manoranjan complex court just under Gandhi Bhavan Metro station and I attended hearing on **/**/****.I booked my ticket throu...

Sep 16, 2022 by Vidhya g

Hotel is not giving refund for a advance paid booking by clear trip (Sayaji Hotels (PUNE) Limited) ^Open

I booked * rooms in Hotel Sayaji Pune via Cleartrip and HDFC smartbuy on **th September and for **th sep to ** september. Due to bad climate I failed to travel and not checked in hotel. At the time of booking they never told that this is non re...

Sep 14, 2022 by Anand Tewari

Yatra Refund for a cancelled ticket Booking Ref No (Yatra) ^Closed

Hi Team, I booked a ticket via Yatra.com and canceled it directly through Airline due to personal reasons. Upon submitting my refund request, Yatra was charging Airline Cancellation more than the actual airline cancellation charge. Aft...

Sep 08, 2022 by Md Merajuddin

Air Tickets not issued inspite of full payment (Yatra) ^Closed

I booked my air tickets from Lucknow to Chandigarh and back on */*/** at around **..** hrs for */**/** and made the UPI payment thru G Pay. However I dis not receive the tickets in my given e mail ID or on the whatapp. I am trying to contact th...

Sep 02, 2022 by PAVAN KUMAR BANGA

Money debited but ticket not booked (Yatra Com) ^Closed

Hello Yatra Team, This is to keep you apprised that I just booked my ticket from DEL to IXR. My money got debited from my account but my ticket didn’t get confirmed. Please find attached the money receipt for your reference. Kindly ret...

Aug 31, 2022 by Riya Srivastava

Refund from Yatra com (Yatra) ^Closed

Yatra is saying they refund my flight cancelled amount to my account but I dont see anything in my account. my id ripsarkar@gmail.com Yatra booking number: *************...

Aug 30, 2022 by Ripunjoy Sarkar

No refund received from MMT against cancellation of flight (Make My Trip) ^Closed

I am yet to receive refund from 'Make my Trip' for the booking made for my family travels to Thailand, ****. Due to Covid -** Pandemic situation, the flight i.e. Thai Airways cancelled their flight and I am yet to receive refund from Make my Tr...

Aug 29, 2022 by Atul Chharia

Refund not issued (EaseMyTrip com) ^Closed

Booked a room for * nights in Holiday inn express Pimpri Pune(**-**th August) using my Amex card with booking ID EMT*********.. stating error in payment after * hrs. Then pressing on the link provided i booked again with Kotak card and a new bo...

Aug 27, 2022 by Aditya Sharma

Refund not credited yet (Yatra) ^Closed

Dear Voxya Team, I made a flight booking through Yatra app from PAT - HYD, and unfortunately, it was cancelled by the airline. So they sent the refund to Yatra and Yatra asked me * days before that in which mode I want my refund so I selected t...

Aug 27, 2022 by Kushagra Shrivastava

Refund of air ticket (Travolook) ^Closed

My money was deducted from my credit card during the booked flight ticket on **/**/**** as reference given I'd REF********* and the name of BRIJNANDAN PRASAD from - Patna to Ahmedabad , this ticket was canceled from Travolook site/Agency (...

Aug 25, 2022 by indrajeet

Refund not received (Yatra.com) ^Closed

I booked a hotel for * days last night and by mistake entered wrong dates. It said free cancellation till **th because the booking was for **th. And I opted for ecash because it was promised to be refunded instantly. But I have not received it ...

Aug 24, 2022 by Rohan Bajaj

Money debited from account but no confirmation of flight ticket (Yatra Com) ^Closed

I searched flight on google and which led me to yatra.com I entered all information and it asked for payment. As I was paying from UPI, I had to open the UPI and make payment I made the payment and went back to the page which did not respo...

Aug 23, 2022 by Mohammed Zaid Ahmed

Refund not received (Yatra bus) ^Closed

I have cancelled ticket and not received my refund yet and there is no response from their side....

Aug 23, 2022 by Hafeez Izaz

Cancelled Flight Without my Consent (Ease my trip) ^Closed

Ease my trip cancelled my flight without my consent and is not refunding me or providing any help even after calling them again & again...

Aug 20, 2022 by Himanshu Chinwan

Refund is not receiving from yatra com (Yatra Com) ^Closed

I booked my flight ticket from kozhikkode to Bangalore on * Sep** indigo flight(PNR No.GLQN*M) through yatra (ref, no: *************, copy attached ). Due to operational issues indigo cancelled the scheduled flight and asked me to cancel/resche...

Aug 19, 2022 by Nidheesh

Flight ticket Cancelled But Not received Refund (EaseMyTrip com) ^Closed

PNR - **I*PF Ticket Number - ************* Booking ID - EMT********* Contact Number - ********** Email ID - Narasimhasomu.m**@gmail.com I have booked flight ticket on *rd August **** and on **th Aug my airline has denied to Check-in a...

Aug 17, 2022 by Narasimha Reddy

Refund not processed (Easemytrip) ^Closed

First of all they charged penalty amount of **** to res schedule my flight whereas the policy clearly states as well s their cc told me that within ** hours it should be done free and then in flight due to lack of non-veg options I had to stay ...

Aug 17, 2022 by Ambika

UPI payment done to Yatra but no booking made (Yatra Com) ^Closed

On **th August *.** PM a booking was done for * persons indigo flight from ahmedabad to patna and payment done by UPI mode transaction no ************ to yatra.rzp@sbi google transaction ID CICAgJD**qDPLA and the money was deducted without tick...

Aug 17, 2022 by Bishnupati Singh

Refund not received (Yatra Com) ^Closed

I had booked the ticket for Mumbai to Nagpur with an indigo flight through Yatra.com but due to operational reasons, indigo canceled the flight they said they have sent my refund to yatra.com after that I claimed for a refund from my bookings o...

Aug 15, 2022 by MAYUR PANDE

Booking not confirmed (Yatra) ^Closed

Payment is completed in UPI mode and money has been debited for the flight ticket of Indigo Delhi to Bengaluru flight . But the booking is not yet confirmed from the company's side. ...

Aug 08, 2022 by Maitraeyan

Refund not yet received (Yatra.com) ^Closed

Made a flight cancellation through the airline Indigo, it says the refund has been processed but is pending with the travel partner that is Yatra.com. In Yatra.com, they say no refund is initiated. It's been ** days. PNR no. SUI*G....

Aug 06, 2022 by Riniki

Refund not received (Yatra Com) ^Closed

I had booked a ticket on ** th June **** from Yatra.com and it was train ticket with PNR NO **********..the train was from New Delhi to Howrah . Date of journey was *th of July and I had cancelled my ticket on *nd July and was about to get a r...

Jul 29, 2022 by Suprava Gupta