Travel Complaints
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
Complaints
Refund not provided (IRCTC) Open
On January **th at **:** AM, well before the departure of the train from the boarding station, I proactively sent an initial notification regarding the TDR filing from my registered email address. Despite this timely notification, I encountered...
Feb 09, 2024 by Vipul Dawar
Flight ticket and wallet payment not refund by TRAVOLOOK (Travolook (Www.travolook.in)) Open
I booked my flight tickets From TRAVOLOOK (www.travolook.in) from surat to Patna for dated */*/** and return **/*/** unfortunately agin booking showing cancelled and I have to wait for credit that amount next **-** hrs. My booking reference no...
Feb 08, 2024 by Utkarsh Modi
Refund Issue (Club Liberty ) Open
I have purchased Holiday package with Club Liberty on **th August ****. They have assured that I can cancel the subscription within ** days after registration. After growing suspicions when I found that their verbal claims are false, I immediat...
Feb 08, 2024 by NAGA TEJA RAM KOTAPROLU
Wrongly cancelled my flight ticket (happyfares) Open
I booked flight for *th March ****. I called twice to HappyFares to know about re-schedule charges, but they confirmed you have to cancel the flight and book new ticket. I never given confirmation on cancellation of my ticket. *th Feb I got wha...
Feb 07, 2024 by Sachin Chandra Gupta
Air Ticket Refund was not provided by Goibibo after multiple emails They are rejecting the refund sa (Goibibo) Open
Through Goibibo, we took an Emirates Airlines flight from COK to DXB. We had to cancel our return ticket from DXB to COK on December **, ****, at *:** a.m. via Goibibo customer service due to a personal emergency. The Goibibo app was used to ca...
Feb 06, 2024 by Naveen S.B
Wrong bus boarding details Sent by Zingbus (Shri Hare Rama Travel) Open
We had booked two bus ticket through Zingbus bus service for travelling from Delhi to Rishikesh dated **-**-**** for our vacations. Whereas, it was earlier confirmed by the Zingbus and our seat number has been allotted. Whereas, on the day of j...
Feb 05, 2024 by Rohit Langeh
Conversion of transaction to EMIs without consent and not reimbursing the fore closure charges (Agoda Booking) Open
I booked a hotel through Agoda on **nd of December **** for two days(**-** Dec ****) with booking ID **********. I paid **,*** rupees for the same. After few days i got notified by my bank that the transaction has been converted into ** months ...
Feb 05, 2024 by Nikhil Kumar Singh
Payment not refunding (Successzone Advisor) Open
on **/**/**** I paid the amount of RS*****/- to successzone advisor the owner name is Saloni khurbanda for the purpose of hungary work permit and sign the agreement on the same date in the agreement they told me they taking * months for the vis...
Feb 01, 2024 by Ankit
Savaari com worst travel company (Savaari Car Rentals Private Limited) Open
I had booked car on rent with savaari.com Below are the details. Booking S****-******* Details for booking: Driver Name : PRADIP UGHADE Driver Mobile : ********** Car Type : AC Mid-Size Plus(Dzire) Car Number : MH-**-PQ-**** Travel Iti...
Jan 29, 2024 by Sushilkumar Wagh
BUS OPERATORS CHANGED THE BUS WITHOUT INFORMING (Laxmi Holidays) Open
We booked a bus ticket from Aut-Delhi which is scheduled to depart from Aut on **/**/** at *pm but the bus operator called me to inform that vus is coming from Manali and will reach Aut by *:**pm which is already **min late and the main problem...
Jan 28, 2024 by Atul Juneja
Mauritius Trip Refund due to cyclone (Make my trip) Open
I booked a trip to Mauritius from **th Jan, **** to **th Jan, **** through Make My Trip website. My flight was from Mumbai by Air Mauritius on **th Jan at *:** AM. I live in Raipur, Chhattisgarh and I was supposed to reach to Mumbai on **rd Jan...
Jan 26, 2024 by Anand Kumar Rath
Bus Cancellation Seat Changing (RED BUS VERMA BUS MP ) Open
*. Ticket Booked on **th Jan ** For **th Jan ** Journey from Pune To Bhopal. *. Booked Seat Change without Any Call Back. *. booked Bus of **.** PM is Cancelled & my Ticket is Shifted in **.** PM's Bus without Informing Me. *. driver Sudden...
Jan 17, 2024 by Govind R Shete
Non issue of eticket (Make My Trip) Open
I had booked my mother's return ticket from. Sanfrancisco to Bangalore. Travel date was **/Aug/****. On **/Aug, I requested MMT to change the date to from **/Aug/**** to **/Dec ****. They said it costs *****.which was costly for me. So I told ...
Jan 16, 2024 by Geetha
HOTEL STAFF BROKE INTO MY ROOM WHILE I WAS INSIDE (IBIS) Open
It was **AM on my last day of the stay, I was staying at IBIS Navi Mumbai, wherein suddenly one hotel staff just unlocked my gate and entered my room. I was settling my things, I asked him why he just came in. First he said you have checkout at...
Jan 12, 2024 by Nitish Khemka
Hotel cancelled confirmed reservation as they want to sell it for more money (Ranthambore National Resort) Open
They hotel was trying to sell me the **rooms i wanted to book for Dec **** at a very higher price. I found that they offer the rooms at half the rate on their website so i booked ** rooms against my credit card. After * days they cancelled my r...
Jan 10, 2024 by Atharva Gupta
Refund not received (Make my trip) Open
I had booked flight tickets for the round trip of * people from Mumbai to Zurich for the *th of January **** upto **th of January ****. On the same day I booked my tickets, I wanted to changed the dates of my flight as the plan changed. I wante...
Jan 09, 2024 by Yashraj Pramod Deshmukh
Could not locate the hotel booked through Oyo as the address provided by oyo was false there was a c (OYO Rooms) Open
I was taking my ill mother to Delhi who had recently undergone a knee replacement surgery and I booked a room in Oyo flagship hotel welcome inn. I also paid an amount of *** rupees. However, when I reached the address, there was no hotel but a...
Jan 09, 2024 by Srijeeb Karmakar
IXIGO IS NOT ISSUING REFUND AS PROMISED (Ixigo) Open
I booked an international flight on **th dec'**** from New delhi to Catania, flight date is **th Jan ****. I choose the IXIGO Assured program while booking. I received the email with the flight details mentioned. On the top of the flight detail...
Jan 08, 2024 by Pawan kumar yadav
Refund for cancelled trip (Make My Trip) Open
We’ve booked a holiday package (Booking Id: NL*************) for my parents to Singapore in December ****. The trip was in Feb **** and we had to cancel due to an unfortunate situation. MakeMyTrip team showed tremendous support and helped us ...
Jan 05, 2024 by Celumula Rajashekaram
Cab not provided (Goibbibo ) Open
A cab was booked for pick up from calicut for * days. Scheduled pick up was *:** am. They were not able to provide cab and later on cancelled booking. I started my journey after * hours from scheduled departure...
Jan 03, 2024 by P A Krishnan
Didn t get refund (Easemytrip) Closed
I have booked a flight ticket for GoFirst airlines from Mumbai to Bengaluru on the day of *th May. The flight got canceled and I had to book ticket of another airlines. I've contacted Easemytrip and they asked me to raise a request for refund ...
May 25, 2023 by Prasad Gangurde
Fraud (P I Overseas Private limited ) Closed
Dear sir/ma'am, I have purchased the service pack from M/s PI overseas Pvt Ltd for Canada visa permit on dated **/**/** within time limit *.* months but my work not done that I demand my payment. But P I Overseas Private limited not ref...
May 22, 2023 by Rakesh Babu
Refund not credited (IRCTC) Closed
I tried to book a tatkal ticket from the IRCTC app yesterday. however the ticket was not booked but my amount got debited from my bank. and it's not deposited to my account till now. transaction number from phonepay: T********************** U...
May 20, 2023 by Mohammed Ayaz
Flight Booking Refund (Yatra.com) Closed
During Flight Booking,Amount is deducted from my account,however ticket was not booked....
May 14, 2023 by Sameet Purohit
Covid Refund (Yatra Com) Closed
I received many mail from yatra regarding refund of cancelled flight during covid period. Details asked from yatra, are given and they mentioned the time period during which my refund will be credited to my account but after a long time no pro...
May 08, 2023 by Vikas
Zoom car not at pickup location (Zoom Car) Closed
Booked zoom car on *th May for *th May and *th May, but didn't find the car at pickup location. need full refund for the same...
May 06, 2023 by Shivam Khosla
Amount Loss Against FALA Holiday and Packages (Fala Holidays And Packages) Closed
We got call on ** of march’** from Fala office (KR Puram Branch) saying that we got a gift voucher. After getting many calls, we visited the office they said you got the Gift voucher and also a very good Holiday Package offers going on n...
May 06, 2023 by Satish
852 05 852 2 gm0k2 m g 0m0 g m50 gm0k2 2g 8 308g 40 i gm0k2 g 0 0 8 50k k 2 2l 0g 2 5 8g (indian petrol pump ) Closed
%>(> *?*?* *@*> *?*?* *>( !?/( *GM*K* *.M* G *M.>*? G &M*>*> *GM*K* !>*$G *./ ***G ** *I *GM*K* .@( .G ?*> &?/> /> * , *> *?*K' ?/> $K >$?$ >*@ *L *(G *> * >( *G .**>(G @ '.@ &G(G *> d (A*B?$ >$? * (A*B...
May 05, 2023 by Zordan D'souza
Not refunding the promised amount (Easemytrip) Closed
I booked the flight tickets through easemytrip of rs.**** and I canceled but they are refunded just *** rupees...
May 03, 2023 by Harshvardhan Sanjay Chaudhari
Hotel booking (Ease my trip) Closed
Dear EaseMyTrip, This email is regarding my recent Hotel Booking from your website ‘EaseMyTrip’. I booked a hotel on **-**-****, **-**-**** here Booking Id's are : EMT******* and EMT****** . At that time of booking only paid the total amou...
May 01, 2023 by Pavan
Hotel booking payment (Easemytrip.com) Closed
I completed a hotel booking and paid through GOOGLEPAY UPI. Payment went successful but EASEMYTRIP did not confirm anything and there is no tech support helping out. I have no booking showing in hotel section of ‘’my bookings’ and my mo...
Apr 19, 2023 by Rana Harshvardhan Singh
Refund Issue (Yatra Com) Closed
I booked a flight through Yatra.com for Indigo from Kolkata to Bengaluru on **th March but couldn’t catch it. The Indigo flight services have processed a refund of **** towards Yatra.com for the same and it has not been sent to my account....
Apr 19, 2023 by Saurav Kumar
Not Refunding Amount (Conquer Travel) Closed
On ** Feb **** we booked honeymoon trip from them due to many delays and mismanagement in services they promise us to compensate the amount for the same they have also mailed us on * march **** for compensation in which they promise us to refu...
Apr 18, 2023 by Mohd Sharib
I GOT CHEATED BY WWW EASEMYTRIP COM (Easemytrip) Closed
Dear sir I have been calling and writing to your company for ** days and I have had no help and hence I am writing to you. My details are : My registered mobile no is **********. Pnr no *Y*RNX Ticket no ************** / ** / ** / ** ...
Apr 12, 2023 by NINA AGARWAL
PAYMENT MADE TO YATRA COM BUT NO REFUND AND CONFIRMATION MADE (Yatra Com) Closed
Sir I just paid my hotel (Hotel cannaught royale,New Delhi )booking amount Rs **** from gpay through yatra.com app but even after deduction of my money from my account ...my confirmation or booking status was not shown in hotel and in my accou...
Apr 11, 2023 by DEEPAK SHARMA
Refund issue (Cleartrip) Closed
I booked my flight on ** may ****, trip id ************. my flight was resheduled by airline, I was given one time free offer of date change, which I used and changed my date. later I decided to change it to another date with panalty charges ...
Apr 11, 2023 by kiran kumar
Refund not received (Yatra) Closed
I have booked a hotel to stay in kodaikanal in JEM VALLEY on *th July - **th July paying ₹**** . Later cancelled the room on *th April but haven’t received the refund amount yet . ...
Apr 10, 2023 by Hariharan G
Paulo Bus Delay and stranded for (Paulo Travels Goa) Closed
We have booked AC sleeper seet ** and ** for date *th April departure *.**.. arrival due on *th April afternoon. However we received a call stating the bus was delayed and new departure time was *.**pm *th evening. Post which at *th April the ...
Apr 07, 2023 by Mariel Delpin
Regarding Flight confirmation at yatra com (Yatra.com) Closed
I have booked three flight tickets for that i payed ***** for bangalore to lucknow ticket but i haven't received any flight ticket...
Apr 01, 2023 by Chitra Kushwaha
Andheri East Service Apartment Hotel property not there which mentioned address in Yatra (Yatra Com) Closed
I booked hotel in Yatra Andheri East Service Apartment Mumbai but hotel not in that address complete day I was stay outside and I raised the complaint in Yatra they sent mail will refund the amount it will get in * working days but amount not r...
Mar 31, 2023 by Mohammed Rashad
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's