Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Hotel booking confirmation (AGODA OYO) ^Open

I Rajiv Pande had booked OYO FLAGSHIP Radhakrishnan, Baner for * night. Check in on *th July & check out on **th July through Agoda. Booking ID; ********* Member ID; ******** In the name of Sumukh Daptare. After going there he was informed...

Jul 10, 2022 by Rajiv Pande

Refund not provided by oyo (Oyo) ^Open

Booked hotel in Kolkata on **th July ****. was denied check-in on call and was told by hotel manager to look another hotel as rooms were full. have informed to oyo customer service but they told that after checkout date only my money will be ...

Jul 06, 2022 by Ashwini Pandey

Security deposit is still not refunded (Oyo) ^Open

I have stayed in Oyo life BLR**** Kyalasanahalli for about * months and also vacated it on *th June ****. My booking ID is ****** . They said that my security deposit will be reflected within ** - ** days but till now it's been ** days, still ...

Jul 06, 2022 by Aravindh A

Refund not received (Travlook ) ^Open

I have booke two tickets online on *th June **** from travlook fro delhi to. Dubai with the below Ref no This email is regarding your booking reference number : REF*********, REF********* The request get auto cancelled with an email for refu...

Jul 05, 2022 by Amaresh singh

Ticket Opening Rebooking (Travel Genio) ^Open

Dear Team, This is in regards to return ticket booked from new Delhi to Bali and Bali to New Delhi. This ticket was canceled in the corona time and the airlines opened my ticket for re-booking. I am trying to get in touch with Travel genio and...

Jul 04, 2022 by Govind Mahadevan

Want refund for not providing a services (Red Season Holidays) ^Open

I am Avinash Chaudhari. I have purchased Red Season Holidays holiday package of ***** on the name of my wife Pinal Chaudhari on ** July ****. Membership no is RSH***. Now at the time of bookings they are not responding. Some time ago I have com...

Jun 24, 2022 by Avinash Chaudhari

Refund not credited (TRAVOLOOK.IN) ^Open

Travolook has cancelled ticket booked *n **.**.**** and has informed by email dt same that Rs **** will be refunded to the source ie UPI within ** to ** days. But unfortunately they have not refunded the money till date despite several requests...

Jun 23, 2022 by RAJENDRA KUMAR YADAV

OVERCHARGED (Red Taxi) ^Open

I had booked a cab with ride later option in Red Taxi from Mettupalayam Railway station to my home which is *.** kms. it doesnt show the charge when i booked. after my ride it shows *** rupees. i already travelled in the same route many times a...

Jun 23, 2022 by Gowtham

Cab Surcharge too much high (Ola) ^Open

Hi Team, I had a ola ride from my home to Unnathi Vaibhavi Apartments Horamavu which is around *.* Km on ** th June. The ride charges must be around ***-*** Rupees. These people have charged me *** Rupees. Customer care told me Demand or Surch...

Jun 19, 2022 by Sumanth H S

MMT denied Checkin (Makemytrip) ^Open

Booked a hotel through mmt for the dates **/**/****-**/**/****. When i reached the hotel, they denied me check in telling that they were fully booked. I tried contacting the mmt customer care for resolution, they told they will resolve the comp...

Jun 17, 2022 by Kunwar Vikrant

Refund for the trip cancelled (Makemytrip) ^Open

I have paid an amount of ₹**** for which money has been debited from my account but the payment process has been lapsed and no trip was booked. I request you to look into the issue and kindly do the needful....

Jun 16, 2022 by Karthick C

Refund ( Leisure Pvt Ltd ) ^Open

Swati from ***trip assured us to get the refund of *** euro, for privately booked pammuka tour. but now she is denying. We have waited patiently for the refund for ** days or more and even after multiple mail trails and mental harassment, we ha...

Jun 15, 2022 by Smriti rai

Fraud travel vendor refund issue (travelook in) ^Open

Hello Team, This is regarding my Flight booking cancellation refund issue. I booked my flight on April **th, at *:** PM. Flight Travelling from – VTZ – BOM, Flight take-off date is Apr **, *:** PM. When my flight was booked. Within ...

Jun 14, 2022 by Eagesh Reddy

Nationwide Immigration Services Worst Service (Nationwide Immigration Services) ^Open

It has been *+ months after making the payment to Nationwide and by now I have seen how this company serves the customer after getting the payment. *> From Nationwide, Neetu Sabharwal was appointed as the point of contact for me. When I aske...

Jun 14, 2022 by Somya Kumar

Trip not provided after taking money (Travel Triangle Agent-dreams Holiday) ^Open

Actually I booked my honeymoon in November **** but due to Covid in **** I had to postpone it. So I booked it via Travel Triangle but postponed it to June but we could not go in June also because Bali was closed because of travel restrictions. ...

Jun 13, 2022 by Bibhas Mattoo

Fraud By OYO ROOMS (Oyo Hotel Gayatri Palace ) ^Open

Complainant Name : Rashmi Chaudhari State : UTTAR PRADESH Purchase City : Agra Sector : E- Commerce Category : Online Booking (Hotel / Travel/ Ticket) Grievance Company : Company Name : OYO Rooms Product / Service Type: Hotel Stay Order n...

Jun 13, 2022 by Shubham

Fraud By OYO ROOMS (OYO ROOMS Collection O Hotel Deluxe Inn Prateek Enclave Phase 1 Taj Nagari Taj Nagari Agra) ^Open

Hi Sir/Ma'am My Name Is Ritesh Shukla And I Am A Resident Of Delhi. My Registered Mobile Number With OYO Hotels Is ***** ***** And Booking Id : H*QF**** I Made A Booking For OYO Hotel Named "Collection * ***** Hotel Deluxe Inn" In Agra, Uttar P...

Jun 12, 2022 by Shubham

Business Gave Bogus Bill (The Canopy Guesthouse Auroville) ^Open

I stayed at a Guesthouse in Auroville area Pondicherry. They gave me a bogus bill. First they claimed they don't have a GST number. They gave me multiple bogus bills. ...

Jun 10, 2022 by Samrat R Singh

Uber service (Uber Cab Service) ^Open

Respected sir I have been writing you this notification with regards to complain on Uber service and drivers behavior We want to bring it to your attention that we had boarded and an uber But the driver had receives to come to the pickup poin...

Jun 09, 2022 by Ahmed ali

Booked flight ticket via travolook got cancelled and they still didn t provide refund (Travolook) ^Open

I booked a Flight ticket from Travolook and after booking they called me up after **-** minutes saying that it got cancelled and later on said my money will be refunded after *-** days but they did not. I looked up in the internet thinking I wa...

Jun 08, 2022 by Ruovisa usou

Booking made without permission and booking cancelled without permission with no refund (Agoda com) ^Closed

On **-**-** around *:** am I received an email that a hooking has been made on my name for flight delhi to Ahmedabad departure **-**-**, PNR K*ZIYI. I had an existing booking in the same flight with a different PNR O*WKXY and this created a dup...

Apr 14, 2022 by Prachi Goswami

Credit shell point (Yatra Com) ^Closed

I have made booking from yatra com having PNR ILKR*J (indigo) which i cancelled and indigo provided credit shell points of Rs ****, but on yatra account, they are saying there is no refund, neither i see any credit shell points option. There is...

Apr 03, 2022 by Vivek Kumar

Price escalation by agoda (Agoada) ^Closed

Agoda has given me hotel room at INR***,*** while the actual cost was INR***,*** and are now not giving me the price difference as per the policy...

Mar 29, 2022 by Rahul chopra

I Havent recieve Notification Of Ticket not confirmed (Easemytrip) ^Closed

I Have Booked * Train Ticket For My Workers to go to Work Place . Today My Ticket Is Unconfirmed And my workers are Waiting For train On Station . What To Do. I haven't Recieve Any Ticket Cancled Notification From Easemytrip i m going to Poli...

Mar 25, 2022 by Deepak Kumar

Easy refund is not made (Ease my trip) ^Closed

My booking Ref no. EMT******** for date **/**/** which I cancelled on **/**/****. Liberty General insurance has confirmed me that claim has been settled for ****/-. The amount will be paid by ease my trip only. Which is not provided to me t...

Mar 23, 2022 by Pramod kumar mishra

MakeMyTrip not refunding gift cards for cancelled Europe trip (Make My Trip) ^Closed

This is with regards to the refund gift cards for my cancelled Europe trip(booking ID NL*************) with MMT that was supposed to happen in Feb ****. As per the update received from my relationship officer(Sapna Sharma), the trip got cancell...

Mar 22, 2022 by Swapnil Dev

Refund amont not processed (Travolook Com) ^Closed

Hi , I booked a ticket from kolkata to bhubaneswar on **th February ** and the reference number is REF********* but it was canceled by travolook due to ticket amount changed, when contacted they told me the refund amount will be credite...

Mar 18, 2022 by Santosh Dash

Flight ticket refund Domestic (Yatra Com) ^Closed

Booked On: ** Jan'** | Booking Ref No. ************* PNR: *XNOCJ From: Bangalore Departure : **-**-**** **:** PM To: Hyderabad Arrival :**-**-**** **:** PM Total Numbers :* Total Amount :****.**/- Really bad experience with this kin...

Mar 17, 2022 by Anil Kumar.M

Refund not processed (WING IN TRAVEL ADVISORY PRIVATE LIMITED ) ^Closed

“On March * ****, I tried to book a flight ticket from Delhi to Mangalore on Travolook for ****. Shortly after making the payment, I received an email that said my booking was in progress and * mins later, I received another email saying that...

Mar 17, 2022 by Ronith Krishna M V

Refund not received from happy easy go since last 3 months (Happy Easy Go) ^Closed

Hi Team, I booked refundable flight from happy easy by paying extra money as it was refundable. I have cancelled flight on Jan ** and it is **th March now and still i did not received my money back. They also charged **** approx for cancel...

Mar 15, 2022 by Hardik Bhalsod

Senior Citizens left on the street despite having Confirmed booking (Agoda) ^Closed

Here is the sequence of events: */Feb/** - I had booked the Dubai Marina apartment on Agoda website. **/Feb/** - Subsequently the payment was deducted from my credit card and 'confirmation of booking' receipt was issued. In between I had sen...

Mar 13, 2022 by Melroy Pinto

Yatra is not providing refund of 5957 Rs for the flights canceled through Indigo Airlines (Yatra) ^Closed

As Per The Attached Evidence, Yatra Has Charged **** Rs. (GHP*NV) And **** Rs. (GP**GN) As Yatra Service Charges And Then You Have Subtracted Them As Well. So If You Have Not Charged The Yatra Service Fees As Per The Invoice Then How Can You De...

Mar 10, 2022 by Mansi Gupta

Yatra Flight cancellation refund is not received (Yatra Com) ^Closed

I booked a round trip flight tickets of spicejet from Yatra application from Ahmedabad to Udaipur. Flight were scheduled for ** February departure from Ahmedabad to Udaipur and back from Udaipur to Ahmedabad on ** February. Since the return fli...

Mar 04, 2022 by Harsh Sunilkumar Dave

Flight cancellation refund is not received (Yatra) ^Closed

Mar 02, 2022 by Harsh Sunilkumar Dave

Cheated by Cleartrip (Cleartrip) ^Closed

Cleartrip refused to let me use my open British airways ticket or refund me the money. ...

Mar 01, 2022 by Aditya Mehul Shah

My money got deducted (Yatra Com) ^Closed

While booking flight ticket from Yatra.com on **th February **** at *.**pm, my amount of Rs ***** got deducted and it showed payment failed so the ticket and PNR number has not been confirmed. Yatra.com have no proper helpline number, and they ...

Feb 27, 2022 by Prastuti Priya Hazarika

Yatra is not providing refund of 5957 Rs for the flights canceled through Indigo Airlines (Yatra Com) ^Closed

Feb 23, 2022 by Mansi Gupta

Wrongful denial of refund (Make my trip) ^Closed

Dear Sir / Ma'am, I had requested a refund for my booking ID mentioned in the subject line on ** November ****, however, after * months when I called, I have just received a whatsapp message from MMT stating that refund is not applicable. ...

Feb 22, 2022 by Amar Singh

Refund amount yet be receive passed (Travolook) ^Closed

i have purchased a flight ticket through travolook site on **nd jan **** but same has been canceled by travolook due to some issue at their end, Rs. ****/- has been deducted from my bank account so I have requested travolook for initiate my ref...

Feb 19, 2022 by MANAS RANJAN DAS

Want refund of for not providing a services (Red Season Holidays) ^Closed

I am Avinash Chaudhari. I have purchased Red season holidays holiday package of ***** on the name of my wife Pinal Chaudhari on ** July ****. Membership no is RSH***. Now at the time of bookings they are not responding. Also they are not refund...

Feb 14, 2022 by Avinash Chaudhari