Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Travalook not refunding booking amount to bank (Travolook) ^Open

While booking my ticket was not booked but payment of **** was done and deducted from my debit card. After * month , travolook has refunded amount in travolook wallet but not refunding to my original bank account. They are un-ethically using ...

Nov 02, 2022 by Amit Saini

Defective car was provided and refund not issued (Zoomcar India Private Limited) ^Open

I Have Booked A Zoom Car For **th September With The Booking ID: JPSN*FIFW... Upon Going To The Pick Up Location...I Found That The Car's BRAKE Is Not Working ...I Contacted The Customer Support And He Admitted That Car Has Brake Repair Issue ...

Oct 30, 2022 by Anjaneyulu

Property Handover Issue (Oyo) ^Open

Property complete handover is pending, numerous dues, damages, bills, etc haven't been cleared....

Oct 28, 2022 by Sanjay Jaiswal

OYO ROOMS AGENCY MISCONDUCT (OYO ROOMS AGENCY) ^Open

MYSELF MR RAMESH KUMAR A CUSTOMER OF OYO ROOMS AGENCY BOOKED AN HOTEL WITH OYO ROOMS BY USING MY LOGIN ID WITH MOBILE NUMBER ********** WELL IN ADVANCE AT OOTY, TAMILNADU HOTEL NAME IS COLLECTION O **** ORCHID INN WHICH I BOOKED FROM ** OCT TO ...

Oct 27, 2022 by RAMESH KUMAR

Refund Related Issue (Oyo) ^Open

I was refused to check in to the hotel I made booking from OYO and then after OYO didn't Refunded my money saying they will refund after * days when your booking period is over. I contacted them after two days after **-** calls they "OYO" decid...

Oct 27, 2022 by Abhishek Singh

Harassment on excess baggage (Indigo Airlines) ^Open

I want to file a complaint against Indigo airlines regarding one incident where I was harassed by the Indigo staff on my recent travel from Kuala Lumpur-Chennai-Bhubaneswar on **-Oct-** with PNR-HVLK*B. At the check-in counter at Kuala Lump...

Oct 23, 2022 by Gyan Ranjan Pradhan

Rental Car Not provided on time even also not proper response (Onroadz car Rental) ^Open

Dear sir, I have booked rental car from Onroadz Car Rental From **nd October **** from morning *:**AM till night *:** PM. I have booked Swift Dzire **** I reached to pick up the car by *:** I informed that I will reach around *:** in t...

Oct 22, 2022 by Senthilkumaran

Incompetence and disregards for my visa application by consultant (visa aveneue immigration consultant ) ^Open

My profile has been disregarded and handled with a lack of interest, hence no prominent step has been taken since I started the process in Nov **** so much so that my profile was not even created until ****. in spite of providing all the requir...

Oct 19, 2022 by Lennox Fernandes

OYO Hotel Booking amount refund (Booking Com) ^Open

I booked hotel Capital O ***** Hotel Samrat Palace Hyderabad via Booking.com for * days from **th Sep **** to **th Sep **** but booking got cancelled by the property and refund not processed till now. I paid **** INR for this booking Booking...

Oct 16, 2022 by Mohammed Nisar Ahmed

Unnecessary charges and deductions (Ola Bangalore) ^Open

CRN ********** - OLA money Postpaid **. Never opted for this postpaid option and all of the amount showing up while booking as *** was paid by the ola money wallet. CRN ********** - OLA money Postpaid **. Never opted for this postpaid option...

Oct 15, 2022 by Vyom Bhatnagar

For refund of down payment amount (Club Mahindra holidays and resorts India limited ) ^Open

Maine **/**/**** ko club Mahindra ki ** years ki white membership plan ₹***** down payment via credit card payment karke purchase ki uske agle hi din mujhe kuch financial urgency a Jane ke karan verification call ate hi refund ke bare me keh ...

Oct 15, 2022 by MAMTA

Refund not initiated since 3 months (Travolook) ^Open

I'm Suryansh Singh Rawat, I booked a flight from travolook on **th June, **** from Delhi to Bangalore - REF*********. The flight was cancelled by travolook due to fare expiration and the refund was not sent to me. Travolook told me it will re...

Oct 10, 2022 by Suryansh Singh Rawat

Ride fare charged much higher than the estimated fare (Ola Cab ANI Technologies) ^Open

Hello, I booked a cab using Ola Cab services dated October *th, ****. The estimated fare being ₹***, I booked a Prime Sedan the same day. Upon the arrival of my destination, I came to know that I've been charged ₹*** extra, i.e. ₹*** as m...

Oct 08, 2022 by Sunny

Refund not given (Asha Mobility Pvt Ltd) ^Open

I have been booked car for rental self drive for * day on **-**-**** and given security deposit **** to company as on **-**-****. Company has been committed to refund the same within * days but same has been not refunded yet. I have daily tried...

Oct 08, 2022 by Khodidas Vekariya

Respected sir, i visited WWICS Amritsar branch in February **** and met Mrs.Sonia Sharma. She convinced me to apply for AIPP program according to her it was the best plan for me. I had made a payment of Rupees *****/- for that program. As she ...

Oct 05, 2022 by Rajinder singh

Luggage not delivered (Air Asia) ^Open

We travelled from singapore to hyderabad on *nd oct.Our luggage went missing and were told the crew did not tag the luggage and hence was stopped in kaulalumpur. Unfortunately we have our house and car keys in the suitcase and the team here...

Oct 03, 2022 by Harika Raghu

Holiday package not delivered (starindiaholiday) ^Open

I had booked *night * days holiday package from star India holiday in November ****. But still they had not confirmed my package. Niether they are picking the calls nor replying on WhatsApp. ...

Sep 29, 2022 by Deepak Vohra

Confirmation of hotel booking ( MYTT Beach Hotel Pattaya Thailand) ^Open

sir i have booked MYTT Beach Hotel Pattaya through Agoda for * days i.e **.**.**** to .*.**.**** in the name of Gurinder Singh Sethi and Mrs. Vinder Kaur Sethi. I need confirmation of hotel booking on coloured letter head of the Hotel. Bookin...

Sep 29, 2022 by GURINDER SINGH SETHI

Ticket is not raised and refund not initiated (Agoda and OYO) ^Open

I had booked a hotel and paid the amount online, and when i reached there , they told me no rooms are available and i have to cancel that. But there was no any option to cancel because booking was already confirmed. And when i called OYO, they ...

Sep 26, 2022 by Pursottam Raj

ClearTrip charged excess amount for Adult in Hotel booking but providing no service for the paid am (Cleartrip Pvt Ltd ) ^Open

Have booked the hotel Holiday Inn NEw Delhi International Airport from **th Sep to **th Sep for * adults through travel portal cleartrip. While I made the booking for * adults and paid extra for it as well but the booking voucher sent by cleart...

Sep 26, 2022 by Shrey Krishna

Refund not processed (Easemytrip) ^Closed

First of all they charged penalty amount of **** to res schedule my flight whereas the policy clearly states as well s their cc told me that within ** hours it should be done free and then in flight due to lack of non-veg options I had to stay ...

Aug 17, 2022 by Ambika

UPI payment done to Yatra but no booking made (Yatra Com) ^Closed

On **th August *.** PM a booking was done for * persons indigo flight from ahmedabad to patna and payment done by UPI mode transaction no ************ to yatra.rzp@sbi google transaction ID CICAgJD**qDPLA and the money was deducted without tick...

Aug 17, 2022 by Bishnupati Singh

Refund not received (Yatra Com) ^Closed

I had booked the ticket for Mumbai to Nagpur with an indigo flight through Yatra.com but due to operational reasons, indigo canceled the flight they said they have sent my refund to yatra.com after that I claimed for a refund from my bookings o...

Aug 15, 2022 by MAYUR PANDE

Booking not confirmed (Yatra) ^Closed

Payment is completed in UPI mode and money has been debited for the flight ticket of Indigo Delhi to Bengaluru flight . But the booking is not yet confirmed from the company's side. ...

Aug 08, 2022 by Maitraeyan

Refund not yet received (Yatra.com) ^Closed

Made a flight cancellation through the airline Indigo, it says the refund has been processed but is pending with the travel partner that is Yatra.com. In Yatra.com, they say no refund is initiated. It's been ** days. PNR no. SUI*G....

Aug 06, 2022 by Riniki

Refund not received (Yatra Com) ^Closed

I had booked a ticket on ** th June **** from Yatra.com and it was train ticket with PNR NO **********..the train was from New Delhi to Howrah . Date of journey was *th of July and I had cancelled my ticket on *nd July and was about to get a r...

Jul 29, 2022 by Suprava Gupta

Railway ticket Refund (Yatra) ^Closed

I have been waiting for the refund of cancellation of my railway tickets from around ** days and yet not received, I had booked using yatra.com, booking reference no. *************. Also mailed several times but no response. Please Help...

Jul 25, 2022 by Anup Nagdeve

I had not received ticket confirmation mail or message and money had been deducted from my account (Easemytrip.com) ^Closed

I booked a bus ticket from ease my trip.com website from chandigarh to amritsar . Money got deducted from my account but i had not received confirmation ticket message or mail....

Jul 19, 2022 by SHAGUN SHARMA

Yatra not refunding (Yatra com) ^Closed

On ** May **** I was booking for hotel on yatra.com however due to fault on there website my account got debited of Rs **** but there was no booking confirmation, on numerous follow up with there customer care they finally said that on ** Jun ...

Jul 13, 2022 by Tejushva kumar singh

Refund (Yatra Com) ^Closed

I had booked hotel but due to some reason I needed to cancel it. It's been more than * days still i didn't get....

Jul 12, 2022 by Manisha

Extra money charged more than it as to be (Rapido auto) ^Closed

when I booked the auto it showed **rs and when I was dropped at my destination the money was charged extra ...

Jul 02, 2022 by a Sanya

Yatra EWallet Showing false redeemed transaction (Yatra.com) ^Closed

I cancelled the booking from yatra.com and got the refund in their e-wallet i.e. eCash. But Before doing another booking it was showing false transaction history. I didn't do any transactions using that eCash. Though it is claiming the referenc...

Jun 30, 2022 by Rupali bhore

After booking cancelation didn t get the refund (Yatra) ^Closed

I Booked one resort from yatra.com and then cancelled the booking. For instant refund I chose , their e-wallet named eCash as an option for refund. But Didn't get any refund. Tried to reach them on phone and mail but no luck. No response from t...

Jun 29, 2022 by Rupali bhore

Yatra deducted service charge after flight cancellation (Yatra Com) ^Closed

I booked a flight on Yatra with GoAir and charges were ****. On the day of travel GoAir canceled the flight and refunded the amount to Yatra. But Yatra deducted service charge of ***. I had to go through the trouble of booking another flight fo...

Jun 22, 2022 by Sahithi

Wrong details entered in Australian Visit visa application and caused us loss of Rs 8500 (Unimoni travels) ^Closed

I had applied Australian Visa application from Unimoni. I clearly stated i had covid visa waiver.But the HeadOffice staff ganga had not entered previous visa details for covid visa waiver in the visa application and given false information that...

Jun 18, 2022 by Annet Perumpally Lukose

Yatra not refunding booking amount (Yatra Com) ^Closed

Hi, I am registering this complaint second time. It has been ** days since I cancelled my hotel booking from yatra. Every time they ask me to wait for * days and still there is no refund after so many mails, I have written to them, there i...

Jun 17, 2022 by Monika Agrawal

Yatra com refund (Yatra.com) ^Closed

Hi all, Its been over * months that I am waiting for my refund from yatra.com I spoke to the customer service agent and received an email confirmation that the refund will be issued within *-** days. I am still waiting for the amount to be r...

Jun 17, 2022 by Poonamjit Kaur Bhatia

Not getting refund from Yatra for my cancelled flight (Yatra) ^Closed

I have cancelled my booked flight tickets from yatra.com , but I haven't got my refund amount from Yatra . I have confirmed with airlines they have already refunded my amount to Yatra . Please find my PNR number - D**SHD Kindly help in t...

Jun 16, 2022 by Isha

No refund received (Yatra Hotels) ^Closed

I've booked a hotel room on **th May ****. The hotel refused to book a room by yatra. They said that they have no connection with Yatra. No rooms were booked by yatra But i paid to yatra. Its been * days. I want my refund soon ...

Jun 16, 2022 by Nazrin

Refund not received (Yatra) ^Closed

Yatra is not refunding my cancellation amount. I cancellation my indigo flight and was supposed to get refund but they’re sending fake emails of refund but not processing it. It is confirmed by indigo that they have already processed the refu...

Jun 16, 2022 by Huma Tanweer