Travel Complaints
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
Complaints
After Booking OYO Denied Check In (Oyo) Open
Complaint against OYO Rooms for booking denial and harassment Booking ID: AE******, Hotel Aerotech Summary of the complaint • I had a prepaid booking with Hotel Aerotech via OYO Rooms for the night of **/**/****. • When I reached the ho...
May 28, 2024 by Prashant Upadhyay
Club Resorto Scam (Club Resorto) Open
I am reaching out to share a very bad experience that i had with Club Resorto, which led to a distressing financial loss of ₹*,**,*** for me. This distressing experience began with an unsolicited invitation to a promotional event at the Holid...
May 27, 2024 by Sachin V ramesh
Complaint and Compensation Request Against MakeMyTrip for Inaccurate Booking and Poor Service (Make My Trip) Open
Below are the detailed reasons for my complaint: Inability to Provide a Separate Breakdown for My *-Year-Old Child: Despite multiple requests, MMT failed to provide a detailed breakdown of charges for my *-year-old child. Official communicat...
May 25, 2024 by ANKITA AISHWARYA AGRAWAL
Chardham Yatra package (Himalayan Package Tours Private Limited) Open
Himalayan package tours Private limited thru one person Rahul believed to be director of company had taken my booking for Chardham Yatra partly by helicopter on **th March ** for yatra starting **th May. Advance Payment of ****** was made befo...
May 16, 2024 by Prakash Doddanna Shetty
Cheating in booking checked baggage allowance (Makemytrip) Open
I booked a return travel through makemytrip for my australia travel from india. There fare was most competetive on skyscanner for my given dates. But after booking only I got to know that my return flight checked baggage allowance is *kg lesser...
May 14, 2024 by sorabh mittal
Not cancelling the trip and not refunding my booking amount (Travel Triangle ) Open
Sir, I have booked my trip for Uttarakhand on ** November to * December **** Booking ID #******** but unfortunately some causality happen with us and I have unable to do this trip and postponed to May****. I have call to holyday fussion to bo...
May 14, 2024 by Chandan kumar gupta
Mental and Physical Harrasment of the customer in Oyo booking (OYO Rooms) Open
Sir, Yesterday I booked two accomodation on OYO GM GRAND LAKE VIEW hotel at Coimbatore and got confirmed booking and when I go to the hotel that hotel was closed for more than * months. Thereafter I called customer care to resolve my issue but...
May 12, 2024 by Himanshu
Regarding cheating and being scammed by two employees of Club Mahindra Deepak Aarya and Tirath Aujl (Club Mahindra holidays and resorts India limited ) Open
On **st March ****, Ms. Pooja (mobile no. **********), an employee of Club Mahindra, invited me and my friend with our families to introduce a Club Mahindra GoZest Classic Membership plan (Plan Validity: * years) held at Hotel Park Plaza, Ludhi...
May 08, 2024 by Kuwinder Singh
Gift Card (Makemytrip) Open
Bought Gift Cards from Makemytrip; they got expired on Dec ****. They never sent any email that gift cards will expire before the expiration. After the expiration I reached out and they never agreed to extend the end date and took my money....
May 06, 2024 by Amit Bhatia
Oyo refused to refund (Oyo) Open
My booking was in ** april i was booked * room * guest. i told the receptionist to change the guest and add * more. receptionist said he was not able to add more guest. then he said you book another room for * guest for *** rupees. and you firs...
May 02, 2024 by SUMAN MANDI
Money not Refunded (Travel Wikipedia) Open
Hello Sir/Madam I am ** years old man writing this seeking help from you regarding a money refund issue with a Tour agency based in Solan , Himachal Pradesh. I have booked a trip through the website www.himachalcabtrip.com who goes by the n...
May 02, 2024 by Joydeb Chatterjee
Bus cancelled without prior notice after waiting 30 minutes for the bus at the boarding point (Redbus And Neugo) Open
I booked * ticket of bus (NeuGo) from Dehradun to Delhi (**:** PM, **th April, ****) first of all the link provided by the redbus for bmthe djrections to the boarding point was locating wrong direction, the direction didn't matched the location...
May 01, 2024 by Sarthak Jain
No one called me for my bus boarding and missed the bus (Yolo Bus) Open
My boarding point was at Marathahalli multiplex at **:** PM on **th April. I have been waiting at boarding point from **:** PM and no call received from Yolobus driver to board bus. However tracking was not working on that too and it was hard ...
Apr 24, 2024 by Dileeo
Refund issue (Goibibo) Open
I book the room on ** march ** and i was cancelled my plan so I cancelled my booking then amount was credited to gocash then I transfer to bank acc still yet received it almost ** pls do something ...
Apr 23, 2024 by Surya
Coupo code issue (Gotogate) Open
I have cancelled my bookings from Gotogate and they have issued me a coupon code for **% of value. However when I have tried to utilize that code, it was not valid. After following up on chat discussion, came to know that some one else has alre...
Apr 20, 2024 by Pranil Vasant Bhovad
I reached on time but didnt allow me to board the flight (Air India Express) Open
I had a flight on ** April from Bangalore to Ayodhya(FZ*BJV) at *:** am. I had already done web check-in and had the boarding pass with me.I reached the airport luggage check in at *:** am but staff told me to go that counter and wasted my tim...
Apr 19, 2024 by Shoaib Ahmad
Unresolved Hotel Situation During My Stay (Make My Trip) Open
am writing to express my deep disappointment and frustration regarding the unsatisfactory accommodation provided during my recent trip booked through Make My Trip. As per my reservation, I was expecting a comfortable stay at the hotel menti...
Apr 15, 2024 by SAGAR CHOKHALIYA
No Proper communication made for Flight schedule getting preponed (Cleartrip) Open
I had booked onwards and return trip to United Kingdom through cleartrip. Onwards trip was booked through HDFC smartbuy and cleartrip of Qatar Airways via Doha. I booked tickets on **st Feb. For *th of April now on the day of flight I went to A...
Apr 14, 2024 by Ankit Varia
Discount coupon not applied at the time of payment (Clear Trip) Open
I have booked a flight ticket from Bangalore to Ayodhya (Trip Id ************) from clear trip application. In the application there was discount offer of Rs **** using SBIEMI coupon code. The cost of total ticket was Rs *****, I applied the co...
Apr 13, 2024 by Shoaib Ahmad
Cancellation of Membership due to Fraud (Rangers Club Noida) Open
Hi, We were getting multiple calls from rangers club ( www.rangersclub.in - travel company) to come to logix mall noida as they will be giving us some vouchers. After multiple denials we agreed to go there and discuss about what they are off...
Apr 11, 2024 by Shalin Garg
Refund not received (Yatra) Closed
Hi team, I have booked my flight to bangalore from visakapatnam on **th June **** for **th June ****. My money got deducted immediately and I haven't received any mail confirmation of the ticket. I have tried to contact customer care but th...
Jun 23, 2023 by Vishnu Vardhan
Cordeila cancels cruise at last minute ( Cordelia cruisesWaterways leisure tourism ) Closed
We booked Cordelia cruise to Srilanka for * families in January. First, the date was changed from *rd July to **th July and we replanned and accepted their proposal. Now Cordiela has informed us at the last minute that they are cancelling our ...
Jun 22, 2023 by Prashant Ladda
Reschedule flight (Easemytrip.com) Closed
Dear Concerned, I have contacted Customer care of EasemyTrip.com about reschedule of Flight, Goa to Mumbai (Booking I'd. EMT*********) and spoke with Mr Satyam Tripathi. He was completely arrogant over call and upon asking him about why ther...
Jun 22, 2023 by Rahul Rambhau Date
Refund money (Easemytrip.com) Closed
After booking the tickets in easemytrip.com, after payment section, just after money got debited from our acc, it took me to IRCTC page where it showed sorry try again later after putting my right details. Then it took me back to payment sectio...
Jun 18, 2023 by Banamali das
Refund amount not received (Easemytrip.com) Closed
Booked ticket from Chennai to Mumbai & back ( on **.**.**** ), id EMT*********. Amount deducted but confirmation not received. Mail confirmation received that booking amount of Rs. **** would be refunded & credited in account with in * working...
Jun 14, 2023 by Tushar Kanti Das
Money refund not received and ticket was not issued (Yatra) Closed
Dear Sir/Madam, as per the online payment process using the debit card of the customer, amount of Rs ***** got deducted on **th April **** as a payment and the transaction went through but the session got expired. The Vistara flight ...
Jun 08, 2023 by Sharangam Dip Biswas
EaseMyTrip com Fraud in Hotel Booking (Easemytrip) Closed
Hi, Recently I’ve booked a hotel “The Umrao” for one day (** May **** to ** May ****) via EaseMyTrip.com site and prepaid the amount of Rs **** in advance. When I visited the hotel, the hotel denied the checkin and when asked they told r...
Jun 02, 2023 by Aadarsh Singh
Fake validity of coupon given as apology (Goibibibo) Closed
goibibo walo ne mujhe **** ka coupon dia tha jis ki validity mujhe * saal ki thi lkn wo **din me exp hogya...
Jun 02, 2023 by megha sablania
Full refund not issued (Ease my trip) Closed
Our flight to a particular island destination was cancelled by Alliance Air on April **, ****. As it was the only airline flying to that island, we had to cancel our trip. However the. airline assured us a FULL refund for both the onward and r...
May 29, 2023 by Sonali Sattar
Not receiving refund for the rejected rescheduling request (Easemytrip) Closed
May **th, **:**pm - I booked a flight from Bangalore to Paris through Smartbuy (via Easemytrip). The flight got confirmed. May **th, *:**pm - I wanted to reschedule my flight and I went to EMT directly to do the rescheduling. I paid Rs.***** ...
May 29, 2023 by Nipun Gupta
Didn t get refund (Easemytrip) Closed
I have booked a flight ticket for GoFirst airlines from Mumbai to Bengaluru on the day of *th May. The flight got canceled and I had to book ticket of another airlines. I've contacted Easemytrip and they asked me to raise a request for refund ...
May 25, 2023 by Prasad Gangurde
Fraud (P I Overseas Private limited ) Closed
Dear sir/ma'am, I have purchased the service pack from M/s PI overseas Pvt Ltd for Canada visa permit on dated **/**/** within time limit *.* months but my work not done that I demand my payment. But P I Overseas Private limited not ref...
May 22, 2023 by Rakesh Babu
Refund not credited (IRCTC) Closed
I tried to book a tatkal ticket from the IRCTC app yesterday. however the ticket was not booked but my amount got debited from my bank. and it's not deposited to my account till now. transaction number from phonepay: T********************** U...
May 20, 2023 by Mohammed Ayaz
Flight Booking Refund (Yatra.com) Closed
During Flight Booking,Amount is deducted from my account,however ticket was not booked....
May 14, 2023 by Sameet Purohit
Covid Refund (Yatra Com) Closed
I received many mail from yatra regarding refund of cancelled flight during covid period. Details asked from yatra, are given and they mentioned the time period during which my refund will be credited to my account but after a long time no pro...
May 08, 2023 by Vikas
Zoom car not at pickup location (Zoom Car) Closed
Booked zoom car on *th May for *th May and *th May, but didn't find the car at pickup location. need full refund for the same...
May 06, 2023 by Shivam Khosla
Amount Loss Against FALA Holiday and Packages (Fala Holidays And Packages) Closed
We got call on ** of march’** from Fala office (KR Puram Branch) saying that we got a gift voucher. After getting many calls, we visited the office they said you got the Gift voucher and also a very good Holiday Package offers going on n...
May 06, 2023 by Satish
852 05 852 2 gm0k2 m g 0m0 g m50 gm0k2 2g 8 308g 40 i gm0k2 g 0 0 8 50k k 2 2l 0g 2 5 8g (indian petrol pump ) Closed
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May 05, 2023 by Zordan D'souza
Not refunding the promised amount (Easemytrip) Closed
I booked the flight tickets through easemytrip of rs.**** and I canceled but they are refunded just *** rupees...
May 03, 2023 by Harshvardhan Sanjay Chaudhari
Hotel booking (Ease my trip) Closed
Dear EaseMyTrip, This email is regarding my recent Hotel Booking from your website ‘EaseMyTrip’. I booked a hotel on **-**-****, **-**-**** here Booking Id's are : EMT******* and EMT****** . At that time of booking only paid the total amou...
May 01, 2023 by Pavan
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