Tour Travel Complaints - Travel Agent Complaints

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation,due to its immense population, is one of the most widely used in the world. For travelling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used travelling apps in the India. Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same. The most commonly used travelling agencies in India include MakeMyTrip, Cleartrip, Yatra, Goibibo, Thomas Cook, Cox and Kings etc. Apart from these big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc. One should only book their hotels/flights via trustworthy sites as mentioned above to avoid getting duped. However, sometimes even these reputed travel companies commit an error. So how to complaint against these travel agencies? Firstly all these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
redBus Customer Care Number - 1860 121 2102

Moreover, you can write an email explaining the entire incident, if they do not respond then you can approach the consumer forum. Now switching our attention to Ola and Uber. The most common types of complaints regarding them include overbilling issues and not returning the left item in the car. The customer care number of Ola is 09 884 2437 whereas customer care number of Uber is 1300 091 272. Moreover, if this dosen’t help then you can approach the consumer forum. We at Voxya help prepare the case documents for approaching consumer forum. We generally receive about 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

TDR refund from IRCTC against train diversion (IRCTC) ^Open

IRCTC ticket booked on line for journey on **th Feb **** from Anantpur to Bengaluru. SWR diverted the train ***** on **th feb. TDR ************ was filed on **th Feb ****. many reminders have been sent to IRCTC. They attribute non payment due...

Apr 27, 2020 by A V Prasanna

Refund not yet credited (Goibibo India Private Limited) ^Open

My pnr details: (*)********** (*)********** Both tickets are cancelled by irctc themselves duento corona lock down.. irctc already refunded both tickets by April **th itself..but goibibo not yet credited my money....

Apr 26, 2020 by Maharajan

Refund not provided by the travel agency (A M SAFARI CORBETT NATIONAL PARK) ^Open

I have booked *days and *night tour package which includes * safari jeep and * room for one night and paying Rs - ****/- in advance and rest amount to be paid on arrival for the period **/**/**** to **/**/****. But due to spread of Covid** and...

Apr 25, 2020 by Santosh Kumar GUPTA

Goibibo not refunding although the airlines have confirmed that they have paid them the cancellation (Goibbo) ^Open

Goibibo Booking ID: NSGO****S - I have not received the refund Dear Sir/Madam, I had bought tickets along with cancellation insurance cover on December, and cancelled the travel on March **. Goibibo confirmed the refund amount as attache...

Apr 25, 2020 by Kuntal Bhattacharya

Refund (Goibibo airlines) ^Open

I had booked a flight via Goibibo ,from manila to new Delhi Flight cancelled due to corona outbreak (travel bann in india from PHILIPPINES Malaysia and afganistan order from indian govt dated ** march ****). Total amount was *****(*...

Apr 25, 2020 by Jamaldeen

Refund for flight tickets (Goibibo airlines) ^Open

I have booked a ticket for Mumbai to newdelhi on **.**.**** through goibibo. Ticket was confirmed in vistara airline on **.**.**** and amount for rs ***** is deducted. Soon after deductions a message came from vistara that flight is cancelled...

Apr 23, 2020 by Jeetendra Arya

Refund not processed after so many followups (Cleartrip Flights) ^Open

I have booked a flight with trip ID ************ for my family travelling from Kuwait to India and return . Although the airlines (Indigo) has refunded the amount to cleartrip,they are not transferring the amount in my bank account .Every time...

Apr 22, 2020 by ali danish Raza

Package refund (Makemytrip) ^Open

Hello iam ashish singh from lucknow uttarpradesh. I request you that I had packaged Indonesia Bali from MakeMyTrip on * February ****. Whose booking number NL************* and PNR **********.But all kinds of flights have been canceled due to C...

Apr 20, 2020 by Ashish singh

Sab dekho india tourism big fraud (Sab dekho india) ^Open

I booked for * tours through Sab dekho india.com person name Mukesh Ahire my first tour is scheduled on dt *th may **** return date is **th may **** location Bali ,indonesia total advanced given *****/- tourist company arrange tour from...

Apr 19, 2020 by Umesh Borse

Fraud Cheating by HappyEasyGo (Happy Easy Go) ^Open

I made * bookings from MAA to RDP (cost- *,*** INR) and TRV to MAA (cost-**** INR). On that day after some time, I cancelled the *st booking and called HappyEasyGo regarding the cancellation and how they will be processing the amount so that I ...

Apr 18, 2020 by Abhishruti Mandal

Flight cancelled negligible refund (Goibibo) ^Open

*. Please refer booking ID NDC**PRDT booked through goibibo. *. I have been refunded Rs ***/-for my ticket PNR NNRZWG from Delhi to Nuremberg on ** Mar ** out of Rs ***** paid. *. The reason for cancellation was because of cancellation of ...

Apr 18, 2020 by Aakash Bajaj

Refund amount not recieved (Goibibo) ^Open

I had a flight schedule from Blr-Sxr For **th April **** Booked Via Goibibo.Com Per Pnr #: WPHYXX .I Received Email From Indigo Airlines , saying, your flight schedule Is changed and Offered to Choose other flight Or cancel at No Charges on **t...

Apr 17, 2020 by Irfan Ahmad Patloo

Refund for flight cancelled due to outbreak of corona (Goibibo) ^Open

I have had a ticket from manila to new delhi via bangkok Kolkata on ** /** march Having pnr no JG*FQH from manila to Bangkok... BPEWKE FROM BANGKOK TO KOLKATA TO NEW DELHI as per indian govt the flight bann from philipines (port of ori...

Apr 17, 2020 by Jamaldeen

Security deposit money not refunded (Oyo Life) ^Open

i was staying with oyo life from last six months in the property GRG**** The issue is deduction of rent from security deposit without any reason I have already paid the full rent of April month and I have given the move out request on **.**.*...

Apr 16, 2020 by Avinash Daultani

Didn t Recived Refund (Make My Trip) ^Open

I booked a hotel using mmt on * jan **** due to lockdown i cancelled it on ** march but till today ** apr **** no refund is issued under my favour and when i contacted mmt representatives then the asked for bank statement and said that wait for...

Apr 13, 2020 by Sonu Singh

Airline ticket booked on goibibo where the ticket pnr failed but the amount got deducted from my acc (Goibibo) ^Open

Hi, I had booked for * persons for travelling from Kolkata to Hyderabad on the **th of March ****. I had made the payment and it got debited from my account but the transaction shows payment failed on your side. Amount Rs ****, ref :BIL : GI...

Apr 10, 2020 by Abhishek mitra

Yatra com Refund not received of internation flight ticket cancelled (Yatra) ^Open

I got the confirmation of international booking cancelled and details of refund on **st April with no cancellation charges from airlines but am still waiting for the refund and not getting any email response from Yatra customer care....

Apr 10, 2020 by Akshay Poorey

INAPPROPRIATE REFUND GIVEN BY MAKE MY TRIP (Make My Trip India Pvt Ltd) ^Open

Dear sir, I had done a round trip Air india Flight booking( Through Make My Trip) from New Delhi to Tel Aviv , israel and Tel Aviv to New Delhi with Booking ID- NN************* for my wife and daughter to visit me in israel I Received a...

Apr 07, 2020 by ARVIND SHARMA

Rescheduling refund not given by travel site (Happyeasygo.com) ^Open

I, Rachit Agarwal, booked an online return e-ticket ID ****************** Budapest-Delhi from happyeasygo.com with onward travel date **/**/**** and return date **/**/**** from Alitalia airlines (PNR VPXROC). The ticket was free rescheduling fo...

Apr 06, 2020 by Rachit agarwal

Did not get refund for my cancelled ticket (Cleartrip) ^Open

Cancelled flight directly with Indigo due to COVID-** pandemic. According to Indigo the entire amount has been refunded. Indigo asked me to contact cleartrip. I didn't get any satisfactory answer from cleartrip yet. I have been trying for more...

Apr 05, 2020 by Shashank Shekhar

Delayed refund amount (Goibibo hotel) ^Closed

I am Bishnupriya Sahoo booked a hotel at Kolkata from **st December to **th December, ****. I cancelled it on **th December,****. After that I msged , contact several times with goibibo travel assistance regarding my refund payment , but I didn...

Jan 03, 2020 by Bishnupriya Sahoo

Refund (IRCTC) ^Closed

Train was cancelled booked TDR but yet not got refund...

Jan 03, 2020 by Santosh Sahu

Cheated by goibibo by giving another hotel snd non ac room (Goibibo India Private Limited) ^Closed

I booked a hotel through goibibo on **/**/**** in kochi. They provided me the wrong address of the hotel. They provided address in the city only, but the hotel is ** kms far from the place they provided. I called the hotel they also saying we t...

Jan 03, 2020 by Roy Thomas C

Charging of baseless common charges by Oyo Life (Oyo Life) ^Closed

Baseless Common area charges are being charged by OYO LIFE in the properties in Gurgaon. I am reporting for just one property code GRG**** in sector ** phase * Gurgaon, with at least ** people getting affected by the same. Even after complainin...

Jan 02, 2020 by Harshit Lakhotia

Twice debit of cancellation done by uber driver charge (Uber Cabs Or Uber Eats) ^Closed

I booked an uber cab on **/**/****, which was cancelled by driver. For that uber charged two times, *st on credit card, then on PayTM....

Jan 02, 2020 by Tulsi Das

PROBLEMS (OYO LIFE BANGALORE) ^Closed

I HAVE BEEN LIVING IN OYO LIFE IN BANGALORE. THERE'S NO ELECTRICITY AND WATER IN THIS PROPERTY AND WATER FOR * DAYS. WE ARE ASKED TO PAY A RENT OF ****+ EVEN WITHOUT GETTING ALL THIS. ALSO THEY HAVE NOT PAID THE ELECTRICITY BILL OF RS.* LAKH AN...

Jan 02, 2020 by Rajeev Ranjan

Overcharged on trip (Ola Cabs) ^Closed

Sharing I recent incident with Ola Cab Services . I Booked Ola Cab on ** Dec ** from Howrah Railway Station to Dumdum airport. While booking the cab it showing ** KM with expected fair of ***/- Rs. However once reached the destination driver ...

Jan 02, 2020 by Ashim Saha

Charged extra on outstation ride (Ola) ^Closed

I booked a ride for Sonari, Jamshedpur to Barbil, Odisha on **th December, **** at *:** AM. For a round trip the amount shown was Rs. ****. On **th, the assigned driver cancelled the ride as he thought was underpaid. Ola tried to find another...

Jan 02, 2020 by Devyani Chowdhury

Zoom car charging a fine with false claim (Zoomcar India Private Limited) ^Closed

Dear Sir, i have booked Hyundai Creta from zoomcar and checked all the documents on **st dec-** while taking the vehicle. i have seen a photocopy of the vehicle insurance and returned the same in the car while parking the vehicle at the said dr...

Jan 02, 2020 by Manoj kumar Mateti

Double amount charged (Thrillophilia) ^Closed

Thrillophilia just ruined our new year start by charging us double telling us it’s the New Years cost. We checked with other people at resort who almost booked same day from thrillophilia for a much lesser cost? Paying a little more for new y...

Jan 02, 2020 by Lakshmi Gandham

Driver cancelled the cab after scheduled pick up time (Ola Cabs) ^Closed

I booked an ola ** hours before my scheduled time. The driver even called me half an hour before scheduled time to enquire and confirmed about the location. But after the pickup time, he cancelled the ride. As a result I had to miss my classes ...

Jan 02, 2020 by Vandana Sharma

TICKET BOOKED BUT OPERATOR DENIED (Redbus) ^Closed

I have been booked a bus ticket through redbus on **/**/****, which journey date was **/**/**** at *:** AM, boarding point ISBT KASHMIRI GATE, DELHI. My journey was from DELHI to DEHRADUN but bus operator denied me to board the bus whose system...

Jan 02, 2020 by RAHUL KUMAR

Money not refunded (Oyo) ^Closed

I had cancelled an OYO room booking more than ** hours in advance. As per the cancellation policy I'm eligible for full refund https://oyorooms.freshdesk.com/support/solutions/articles/**********-what-is-the-cancellation-refund-policy-of-oyo- ...

Jan 01, 2020 by Srikanth Nagabhushan

Not providing refund for replacing worn out tyres with a new tyre (Zoomcar India Private Limited) ^Closed

Zoomacar provided a car with tyres completely worn out. After driving *** km, the tyres were damaged and couldn’t be driven. I had to replace the old tyre with a new one and now when I requested for a refund, they are denying stating I have d...

Dec 22, 2019 by Rohan Mohammad

Trip Cancellation Refund Issue (Dream Holiday Travel Agency) ^Closed

Dear Team, I had taken the Maldives trip package from Dream holiday Company with the help of their travel agent Rajiv Singh, Total package cost was Rs. ****** and I paid in advance Rs.*****. But due to some personal problem, I had requested ...

Dec 20, 2019 by RAJESH KUMAR

Worst room service (India Today Media Plex) ^Closed

Oyo property **** corporate park (Grater Kailash, Delhi has worst service, bed sheet are very dirty even not changed the sheets after last guest checked out this property. so many hairs stick on pillow as well as bed sheets..rooms are badly sti...

Dec 19, 2019 by Amardeep sharma

Denied rooms at the time of check in (Oyo) ^Closed

Myself Rochelle Britto- journalist @Economic Times. This email is regarding my grievance with Oyo. Below is the brief history of the terrible issue faced by me: *- booked an Oyo for a trip to Port Blair- Havelock from **-** December and @...

Dec 18, 2019 by Rochelle Britto

I am a victim of a travel agency fraud (Lakshmi Tour And Travels ) ^Closed

When i was searching in justdial web site for cab booking from bangalore to mysure and ooty. on **.**.**** i got one call from Named Mr Srinivas from Lakshmi Tour and travels from Peenya *nd stage. and he promised to boo hotel and cabs for me....

Dec 17, 2019 by Dilip Kuma Moharana

Hotel Booking fraud by PayTM (PayTM) ^Closed

I have booked hotel at Saibala Inn in Chennai through PayTM Hotels. Paid money Rs.**** from PayTM wallet. Booked on **rd Nov **** and Paytm confirmed the booking from **rd Nov **** to **th Nov ****. Before reaching the hotel I received call fro...

Dec 12, 2019 by Gopalakrishna K V

Incorrect Information provided by company (Captureatrip India Private Limited) ^Closed

This Capture A trip Travel company don't have ethics and values. They don't no how to treat with customers. Last Month on Nov ** i booked a package with them for KedarKanth for * days i.e.,from Nov ** Evening to Nov ** Morning (Delhi - Delhi)...

Dec 03, 2019 by Sainath Reddy