How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- email@example.com
Happy Easy Go- firstname.lastname@example.org
Clear Trip- email@example.com
Travel guru- firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
They are holding my huge refund amount of Rs **** (****+****) for more than ** days and both the tickets were canceled from travolook side. Upon calling customer care several times they keep saying that the amount will be refunded in *-* days b...
Feb 28, 2022 by Aditya Wasade
i have book air ticket via travellook.com & ...
Feb 24, 2022 by Farhan
ONE TICKET OF MY GRANDFATHER BOOKED ON *TH AUGUST **** AS THE FLIGHT WAS CANCELLED AND THEY GAVE TWO OPTION CANCEL GET FULL REFUND OR CHANGE ANOTHER AS YOUR WISH , OPTED FOR FULL REFUND AND MAILED TO AGENCY NO RESPONSE TILL TODAY NEITHER IN MAI...
Feb 23, 2022 by Rahul Purohit
Hi team, I had booked outstation cab for traveling *** km for my wife. But due to medical issues she had to travel back to home after traveling ** kms so travelled total ** to ** kms. Then stopped the ride and was suprise to see the bill of ***...
Feb 23, 2022 by Rahul Chaudhari
I bought * tickets To and From of me my mom and sis from Bangalore to Jodhpur *th May **** and Jodhpur to Chennai *nd June ****. Due to pandemic all got cancelled so the airlines gave to option either *.Cancel and get Full refund *.Validity til...
Feb 22, 2022 by Rahul Purohit
I booked a flight with Booking Id: FF************** and PNR no. *UZY*M which was on *th feb **** New Delhi to Manchester and return flight was on **th feb **** Manchester to New Delhi. Due to some unseen circumstances, I wasn't able to travel a...
Feb 18, 2022 by Anirudh Sharma
Mane apni mother aur bhanji ke liye ola book kiya tha ** tarikh ko.mane selctid location cchatarpur sultanpur dala tha .lekin ola wala unhe ravindar nagar cchod aaya aur jabrdasti akad kr pase lekar vahan se bhag gya meri mothe bimar thi oper s...
Feb 18, 2022 by Pramod vidhoori
Today i.e. **/**/**** I booked a uber ride. After reaching the destination I paid full amount i.e ***rs to the driver using paytm. But later when I checked the app it was showing that ***rs is still pending even though I paid full amount to the...
Feb 17, 2022 by Narendra Mayekar
I booked a ticket through their website. On **.**.****. Ticket wasn't booked but amount was deducted. I lodged a complaint and i got a reply that you will get your refund in ** to ** working days. Even after sending them ** mails, ** calls, ...
Feb 17, 2022 by Sagar Sagar
I had my approved Driving License in Zoom car app back in **** Delhi RTO. After I booked their car they allowed me to do so. In morning I was about to leave for my urgent work. These crooks with so called Customer care called and asked they ca...
Feb 14, 2022 by Ashish Raj
I booked a flight ticket on Jan ** **** from Travolook website, and as soon as I made the transaction I received an email from Travolook saying Booking is canceled due to some issue, I again booked the ticket and paid the money and I have recie...
Feb 12, 2022 by Karthik Sabbam
I tried to book flight from Travolook on *th January **** and today is **th February **** amount deducted but booking get cancelled. I also received call from this company that I will receive my refund within * days. They are repeating same it ...
Feb 12, 2022 by KUMAR DEEPAK RAJ
I have made a booking as follows: Flight details: Hyderabad to Bangalore Booking ID: REF********* Date of booking: * September **** Amount: ₹****.** This particular ticket has been cancelled *FROM THEIR END* (reason quoted, "Flight's PN...
Feb 12, 2022 by Bhavya Vemulapalli
They are fraud and do not pay them. I was facing problem with a seller. When I posted my complaint in some online groups, I received a call from ConsumerComplaints.info website. They convinced me to pay for their charges for getting resolution ...
Feb 09, 2022 by Amit S
Dear Sir/Madam, I wish to draw your kind attention towards the fraud on non-refund of Rs ****/- by Easemytrip towards booking of ticket with ID- EMT********, PNR **D**D which was booked on December **, **** for my relative Smt. Meenalochani G...
Feb 07, 2022 by Prasanna
I WAS CHARGED MORE THAN DOUBLE FOR A SINGLE JOURNEY OF **** RS ( ONE DEDUCTION OF ****RS FROM OLA POSTPAID ACCOUNT AND ONE **** RS AMOUNT BY CAB DRIVER BY PAYTM MODE. OLA CABS (CRN **********)...
Feb 07, 2022 by Deepak nandal
I have booked a ticket from travolook on **th December, ****. At the time of booking I got a mail of booking in process and after few hours it got automatically cancelled. After that I called to them for refund but they said that the money wi...
Jan 31, 2022 by Asif Ansari
Myself and my wife booked a holiday trip with make my trip on booking ID: NL*********XXXX from Jan *nd to Jan *th ****. This trip was inclusive of private car transport and accommodation managed by MMT. Total Trip amount: Rs ***** *N Shimla,*N...
Jan 31, 2022 by Sriharsha KS
I booked a flight ticket on ** January **** from this website. After ** minutes of payment I got a call that the fare has increased so I have to pay Rs **** more to book the same ticket but I didn't paid. Then after ** minutes I got a mail that...
Jan 30, 2022 by Nikhil Khandelwal
Booked the hotel at khammam India through agoda.com and due to covid could not make it however hotel owner agreed to refund my amount but agoda guys are not refunding me ..please help as I'm in very much need of money in this pandamic....
Jan 29, 2022 by Sweta
I booked train tickets from yatra.com from hyd to tirupati and tirupati to hyd for november month. I was just checking the details to change dates and it was cancelled by app without any confirmation and yatra not processing my refund amount al...
Oct 06, 2021 by Vinay Kumar
Due to repeated international flight reschedules by Qatar Airways, I've requested Yatra to cancel the flight ticket and claim for refund which they've done. It's been more than a month since I requested refund, but I haven't received a penny fr...
Oct 05, 2021 by Lokesh Kumar Garlapati
I tried booking hotel from them .Amount was deducted from my account ..but i was not able to see any booking history under my account....
Oct 03, 2021 by Pinki Singh
I tried to book cab with **% of initial amount via yatra mobile app on **th Sep'****. I used google pay for the transaction and transaction was successful, Money debited from my account and credited to yatra account(Received message from bank s...
Sep 28, 2021 by Abuthagir A
I made a payment rs **** for flight booking . They have cancelled the ticket but not refund the amount....
Sep 20, 2021 by Suryakanta baral
Hi Team, I have paid to a Uber trip by scanning driver's QR code on *th May ****. When I opened Uber app again on **th September ****, for the same trip it was shown as payment pending. As it is old trip I didn't remember whether I paid bef...
Sep 19, 2021 by Naresh Gunichetty
I was booking a hotel from Yatra.com and I paid them ₹**,*** on website. But when I reopened the website the page showed error. My money was gone and no bookings were made. I tried contacting them but there was no response from their side....
Sep 17, 2021 by Gunit Kaur
I was trying to book air ticket on **nd Aug **** via Travolook.in website from Chennai to Delhi for * of my family members (To and Fro ticket). After going through economical fare I choose to book via Air India and after making payment I got bo...
Sep 17, 2021 by Venkitachalam Parasuraman
I have booked hotel room in yatra app ....amount is debited from paytm upi but room is not confirmed...
Sep 17, 2021 by Vaddavalli mahesh
I have booked the Flight ticket but it cannot generated and after sometime I got a message that It gets cancelled. I haven't received refund yet. They said that it took ** days for refund. I am helpless at this moment. Please help me out in thi...
Sep 04, 2021 by Manish Upadhyay
I booked a ticket using travolook.in from Delhi to Pune and it just canceled and got a call from travolook customer care and they said process canceled and I will get my re fund on ** -** days time but even after so many follow-ups I didn't r...
Sep 02, 2021 by Ranjan sharma
I have booked a indigo flight madhurai to hyderabad **rd march **** through yatra com. it was got cancelled due to lockdown. i requested for refund there is no update on refund from yatra com.. the satus from the last * year *months is same a...
Aug 26, 2021 by Karthik
I had booked a tour package with Deydor in March ****. Which was scheduled for August **. Due to the covid** situation, the tour didn't happen. The booking amount was **** rps. Even though they assured a full refund, the amount is not issued...
Aug 12, 2021 by Jijo Xaviour
Since last Thursday I raised this issue that is am not able to use my wallet amount for new booking. I didn't get the otp in my emails address when try to use the wallet amount . Booking ID - EMT********, EMT******** When could I expect to s...
Aug 12, 2021 by Rajesh Tiwari
I had booked hotel Ramada in Amritsar from *st August **** to *th August **** through my credit card on **nd June ****. On **th July, an unauthorized transaction happened in my credit card and for precautionary measure bank had to block my cre...
Aug 05, 2021 by Gaganpreetsingh Bhatia
I had used ***** rupees worth coupons and booked the flight ticket via Yatra.com. flight was cancelled by Indigo due to some issues. Now yatra is not replaying back to me to refund my coupons/money. Its been around ** days now. ref ticket: YT**...
Aug 02, 2021 by Pradeep
Booked a ticket on **th July **** on this website and paid rs. **** for the same with reference number REF*********. No refund as yet and my mails have not been answered. The call to the number mentioned is answered by a rude voice who makes o...
Jul 30, 2021 by DEVENDRA SINGH DHARIWAL
I Have booked my tour with Holiday*cherish delhi based company on April **th **** but due to pandemic the flights are cancelled so mine whole trip got cancelled and after that i am asking my refund but they are only giving dates last * months i...
Jul 26, 2021 by Deepak Singh
Easemytrip.com has not issued any refund against my booking no. EMT******** for past one year. Though they claim to be running my case on High priority....
Jul 12, 2021 by Mayank Garg
I had booked tickets from www.travolook.in site for travel from Mumbai to Delhi but flight got cancelled. Since than It has been a pathetic experience with regards to refund. It's more than * months I haven't received my refund. I had spoken m...
Jul 11, 2021 by Rahul Khandelwal
How to file a complaint against Company?