How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
Famous Travel Companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- firstname.lastname@example.org
Happy Easy Go- email@example.com
Clear Trip- firstname.lastname@example.org
Travel guru- email@example.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
I have booked a flight from Ahmedabad to Bangalore and they have not returned my money. After call they are saying no seat left. Many consumer complaints have been done still they are making fraud. My flight booked on ** Aug **** From Ahmedaba...
Jul 25, 2021 by NISHANT KUMAR VATSA
On ** June ****, I book flight ticket with Travolook but right after debiting my account balance I get email as well as a call from support team that my reservation is cancelled due to an operational reason. And the refund will be initiated aft...
Jul 24, 2021 by Singchui Kharey
I had done Air Ticket booking for myself and my spouse for Maldives and for one day stay at Resort in Wayanad . Despite airlines and resort refunding the amount to my Travel Agent "Unseen India", he is not refunding the money back to me....
Jul 22, 2021 by Ashok Kumar Belani
These people deceitfully grabbed money By credit card Payment and denied to pay back money despite of no agreement signed by me and my husband. My husband filed a complaint against these people but police didn’t take any action against these...
Jul 21, 2021 by Narinder Singh Manshahia
Fraud promises were made. Fake travel packages were sold to us by * sales agents, both of them left the company and the company denies to fulfill any of the promises made by their sales agents. Both the agents do not pick up calls. A lot of men...
Jul 19, 2021 by Arpita Mondal
REF********* I tried to book airline ticket on the website travolook.in on **-**-****. The company received the funds. However the ticket was not confirmed. The company informed over phone that they will refund the money within **-** working d...
Jul 18, 2021 by SIVA RAM SRIPADA
They deducted my amount for flight booking and after reading the reviews, they have been doing the same with all the users. They never refund back....
Jul 14, 2021 by Jeet Vithalani
I had booked the flight tickets on *nd July,**** through www.travolook.in for amount of Rs.****, but within few minutes of booking I received a call from travolook executive stating my flight tickets could not be booked due to operational issue...
Jul 14, 2021 by Rahul Hatzade
I booked a domestic flight through Travelook. I used a credit card for payment purposes and through due process, the total ticket amount of ₹****.** debited from my account. However, I received a peculiar email from Travolook, that stated tha...
Jul 13, 2021 by Mamta Soni
I booked a flight ticket on July *, **** with reference number REF*********. I got a confirmation mail and ** minutes later a mail and a call from an executive saying the ticket could not be confirmed due to operational issue. I was promised a ...
Jul 13, 2021 by Priyanka Hursale
I booked a ticket from Delhi to tashkent (KAM Airways) through your website for *th July ** but was unfortunately unable to fly as the airline staff (KAM airways) did not allow us to board saying that they don't operate Delhi-Kabul-tashkent rou...
Jul 13, 2021 by Mohd Mudasir shafi
I booked my ticket today afternoon from lucknow to Hyderabad from travolook.My money got deducted but my ticket was not booked.I immediately called the customer care and asked them for my refund.They told me to book another ticket as due to som...
Jul 12, 2021 by Salman Usmani
I booked Ola Rental cab(CRN no.**********) on **/*/** at **.**am for * hours **km for Rs.*** plus tax, reading every single terms and conditions a few times, just to be sure that I wouldn't have to pay a single rupee extra. While booking ola a...
Jul 12, 2021 by Sukamal Guha
I booked one outstation cab from Indore to Barwaha Madhya Pradesh. At the time of booking the estimated fare was **** rs. The distance between the places is ** KM. I have used Ola from same place many times in past also and I have paid amount b...
Jul 12, 2021 by Harish Dixit
I booked a flight ticket from travolook, and after payment their page crashed and I got email that I will my booking is in progress. I got worried so after ** minutes I started googling about company then I got to know that it is a scam company...
Jul 10, 2021 by Abhishek
We had planned for maldives trip and had approaced Thomas cook india.They had promised us and took an advance of ****** rupees via google pay.But they made us wait for * days and now they are telling that they cant book the resort.When we cance...
Jul 10, 2021 by Sandeep Kumar S
I booked a flight ticket via travolook on *th June **** from Delhi to Raipur for dt **th June **** and back on **th June ****. After some time I received a call that fare is increased so we are cancelling your tickets and you will get the full ...
Jul 10, 2021 by Lalbabu Paswan
I have booked fight ticket from travolook.in with reference numbers as below: REF********* REF********* REF********* * minutes after booking the fight tickets, i received a call from number ****-******* tat my tickets has been cancelled d...
Jul 10, 2021 by Peeyush Maurya
I HAVE PURCHASE A TRIP PLAN FOR * NIGHT AND * DAYS . AT THIS TIME COMPANY NOT RECEIVED MY CALL AND EMAILS...
Jul 09, 2021 by SANDEEP KUMAR SHARMA
On *th April, my Vistara flight got cancelled and after taking to customer care the airline has cancelled my ticket. Since i booked my ticket from HappyeasyGo, the airline informed that the refund will be reversed to original source and talk to...
Jul 07, 2021 by Vipin Kumar Seth
My flight got cancelled by the Vistara airlines. I applied to claim for refund on Yatra portal. I contacted the airlines, they said they have refunded the amount and now has to be initiated by the travel agency. Its been more than ** days since...
Mar 16, 2021 by Vandana Kumari
Trip Id: ****************** Refund of cancelled Flight ticket is not yet received as per their terms and conditions....
Mar 15, 2021 by Anilkumar S
It's been more than * year since I am asking for the refund. I understand you were facing issues at the time when there was complete lockdown and the travel industry was shut. As now flights to Andaman have also started, still no response from ...
Mar 15, 2021 by Vanshaj sikri
I filed for a refund for my travel from Canada to India, scheduled for April ****, the flights were canceled due to corona, I am yet to get my refund. For the last * months, every month they give the deadline as next month and once it approache...
Mar 15, 2021 by Shanthi Venkatesh
One of the worst services in travels industry I ever came across, the owner is greedy and very rude. They are actually fraud and overcharge u by different means after journey like they will claim that u have broken their vehicle handles, seats,...
Mar 15, 2021 by Superstar
I have booked ticket for **th March **** on **th Feb ****and it was cancelled from their side and still I did not get the refund. These people are delaying it by giving silly reasons.*month completed but they will not refund my money Booking Re...
Mar 12, 2021 by Manish Kanswal
I booked a ticked with ref id REF********* on ** jan **** but it got cancelled due to raised fare. Now after persuing the case for almost two months they are telling that we have made a refund but I have not got it in my bank account. Seems lik...
Mar 12, 2021 by Nikhil rasgotra
My flight booking ID NF************** AMD-CCU was cancelled on *th March ****. Then Makemytrip also sent a mail to me that a refund is in progress. but some days later another mail sent from your side that due to some technical issue refund w...
Mar 12, 2021 by Sunanda Guha
On my account Goibibo shows that the flight booking were cancelled in *th Feb automatically by the airlines and that said total amount has been processed to my card on * Feb **** and expected time for refund was ** Feb. However, my card company...
Mar 12, 2021 by Sonali Ojha
Mere papa ne **** me club Mahindra ki membership liye the us time saleman ne kha tha ki only monthly ***** EMI pay krne hoga but bad me wo ASP ***** lene lge mere papa retire ho gye hai,to unne membership cancel krne ke liye bola to company...
Mar 12, 2021 by Suryakant Pashi
I have no Yatra account, but i booked a flight on **.**.**** from Mumbai to Kozhikode and return for Jul** and Aug** respectively. I paid inr **** via upi transaction. Money was debited from the account and yatra website shows that it was timed...
Mar 07, 2021 by Nidhin Mohan kammiliparambath
Booked domestic Air India flight from Yatra.com, due to Covid airline cancelled flight. Sending mails to yatra for refund, it has been * months from first refund request, still not received amount from yatra. Response from yatra to my mail date...
Feb 28, 2021 by Vinay Bauskar
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Feb 24, 2021 by Vikas Jadhav
On **/*/**** Yatra.com has taken money twice from paytm upi but confirm one booking for park hotel Chennai since it’s prepaid booking , hotels says they can’t return back the money , it’s mistake from both Yatra and the park Chennai Anna ...
Feb 24, 2021 by Ankit jalan
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Feb 23, 2021 by Parth Kaher
My PNR-DIGEVP, refund amount not recieved. I cancelled my ticket on **th january **** and the indigo airline refunded the entire amount to ease my trip onthe same day as cancellation...I kept calling ease my trip every other day after my cancel...
Feb 23, 2021 by Nitin Jamdar
I booked the flight ticket from DELHI TO Ahmedabad the amout got debited and flight ticket was not booked due to price expiry reason, not update on refund since that message of cancellation. Your Booking is Cancelled with travolook.in: REF****...
Feb 21, 2021 by Lokesh Dutt
I have booked a Vande Bharat flight for my parents and inlaws flying from Mumbai to Washington DC on Air India flight for Aug **,****. Booking was made on July **,**** and I cancelled the flight within * hours of booking due to COVID-** concern...
Feb 20, 2021 by Abhijeet Nakave
I booked a hotel room in Ram Pratap Palace Udaipur & made the payment, but I have not received any confirmation Payment transaction details : INR*,***.** debited on Credit Card XX**** on **-Feb-**.Info:RETAIL DOMESTIC. Transaction ID ***...
Feb 17, 2021 by Subhash
I booked a cab via Yatra.com and paid an advance for it. Once paid, I was shown "Awaiting confirmation" and now there is no sign of booking and I received no proof of payment. Furthermore, there email is only sending automated responses and the...
Feb 17, 2021 by Yatish Jain
How to file a complaint against Company?