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Frequently Asked Questions

Voxya is an online consumer complaint forum. It enables the user to file consumer complaints against brands quickly. It helps the user in fighting against fraud and unresponsive customer service. Voxya leverages social media, business networks and legal frameworks to resolve consumer complaints in India. It also provides a solution to prepare consumer complaints in the consumer court or consumer forum.

The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices

The Consumer Protection Act, 2019 empowers every consumer to fight for his right against deficient services and products. Voxya is a consumer complaint website in India where you can take legal action to get a refund, replacement & compensation from the seller or service provider.

The Consumer Protection Act, 2019 has replaced the old Consumer Protection Act, 1986. The definition of "Consumer" has been widened and it now covers even Ecommerce transactions including online transactions, tele-shopping, direct selling or multi-level marketing. Hence, you can file consumer case against ecommerce sellers, banks, travel agents, insurance companies, real estate builders, educational institutes, hospitals or D2H service providers etc.

You can file a consumer complaint in 4 steps:
1. Provide the company name and write your complaint in detail
2. Enter personal information to create an account
3. Choose the resolution you require - refund, replacement, apology or compensation
4. Submit your complaint
You need to attach evidence & complete your KYC verification for sending Legal Notice and approaching the consumer forum.

The updated Consumer Protection Act 2019 allows the consumers to file cases in any nearby consumer forum where they work or have residence. Voxya, a consumer complaint website in India provides an online consumer forum to consumers to take legal action.

You can file consumer complaints at which is an online consumer forum and complaint website in India. The process to approach consumer forum online is very simple and straight forward.

Yes, a consumer can take action against false or misleading advertisements. The Consumer Protection Act 2019 provides a penalty or up to 2 year imprisonment to a manufacturer or an endorser for a false or misleading advertisement.

You can resolve your consumer complaints by sending Legal Notice to the opposite party and giving them 30 days to resolve the dispute. If they ignore your Legal Notice then after 30 days, you can file a case in the consumer forum.